Chatbot Vocabulary | Common Terminologies For Chatbots

Chatbot

A chatbot is a computer program designed to simulate human conversation. Chatbot interprets the words given to them and provides a pre-set answer.

Chatbots running on websites https://www.eurostar.com/ https://www.csusb.edu/admissi ons/apply-csusb

Chatbots

Purpose Eurostar chatbot answer questions around traveling in Eurostar CSUSB chatbot answers all admission and academia related questions

Intent

An intent represents the purpose of the user input. It is the reason why the user is sending a message to the chatbot.

Chatbot Intent Examples: Phrases Hi Hey

Hello

What is the price?

What is the cost? How much does it cost?

Intent Greeting

Cost

Entity

An entity represents details that compliment the intent. Entities are used to identify and extract useful information from natural language data. Chatbot Entities can be a date, time, email, phone number, location, etc.

Chatbot Entity Examples: Phrases

When is Tesla coming to India? What is the price for Model S?

Book a demo for tomorrow

Entities Tesla, India Model S Tomorrow

Utterance

An utterance is the smallest unit of speech. It is a continuous piece of speech, beginning and ending with a clear pause. Chatbot Utterances are the inputs from the user to the chatbot.

Utterances example

Moving home

I am moving home

Shifting to a new place

Natural Language Processing (NLP)

Natural Language refers to the way humans communicate with each other. Natural Language Processing (NLP) is broadly defined as the electronic manipulation of natural language, like speech and text, by software. NLP involves the reading and understanding of human’s spoken and written language through the computer.

NLP Examples Email Filters

Chatbot Assistants

Language Translation

Artificial Intelligence (AI) Chatbot

Artificial Intelligence (AI) chatbots are chatbots that understand and answer more complex queries. The AI-powered chatbot uses Natural Language Processing to break down the user sentence into Intent and Entities. Intents and Entities information along with context is used to generate the response in the AI-powered chatbot.

AI Chatbot Examples

Replika Tay

Conversational AI

Conversational AI refers to the set of technologies with which users can interact with. They use large volumes of data, machine learning, and natural language processing to help imitate human interactions, recognizing speech and text inputs and translating their meanings across various languages.

Conversational AI Examples Voice Assistants

Chatbots

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