New Books & Bestsellers: Jul-Dec 2019 (GBP)

NEW BOOKS AND BESTSELLERS JULY-DECEMBER 2019

INNOVATION AND BEST PRACTICE FOR BUSINESS SUCCESS

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Table of Contents Kogan Page Inspire

Accounting, Finance & Banking

Would You Follow a Robot Leader?

5

Culture, Conduct and Ethics in Banking

53

Human/Machine

6

Accounting and Finance for Managers

54

The Edge of Disruption

7

Superhuman Innovation

8

Humanity Works

9

The Leadership Lab

10

The Post-Truth Business

11

Digital Darwinism

12

Business & Management

Human Resources, Learning & Development Building an Outstanding Workforce

57

Employee Experience

58

Making Sense of Change Management

59

Digital Talent

60

The Robot-Proof Recruiter

61

Agile Transformation

62

The Apology Impulse

15

Employment Law

63

The Agile Leader

16

Driving Performance through Learning

64

What Philosophy Can Teach You About Being a Better Leader

17

Learning and Development Practice in the Workplace

65

The Business Analysis Handbook

18

Neuroscience for Learning and Development

66

The Power of Project Leadership

19

Create Uniqueness

20

Start-Ups, Pivots and Pop-Ups

21

Cyber Wars

22

Blockchain Babel

23

The Knowledge Manager’s Handbook

24

Skills, Careers & Employability

Logistics, Supply Chain & Operations Integrating Blockchain into Supply Chain Management

69

The Handbook of Logistics and Distribution Management

70

Category Management in Purchasing

71

Air Transport Management

72

Road Passenger Transport Management

73

The Transport Manager’s and Operator’s Technology Toolkit

74

The Young Entrepreneur

27

Global Value Chain Management

75

Be A Free Range Human

28

Fashion Logistics

76

Learn to Drive in 10 Easy Stages

29

The Logistics Outsourcing Handbook

77

Your Money 2019-20

30

Managing Service Operations

78

Strategic Supply Chain Management

79

The Money Revolution

31

Supply Chains in Action

80

Bounce Back

32

Supply Chain Disruption

81

How to Write Effective Business English

33

Supply Chain Management Accounting

82

Decision Making and Problem Solving

34

The Tesla Way

83

Develop Your Presentation Skills

35

Technology and the Blue Economy

84

How to Manage Projects

36

How to Organize Yourself

37

How to Write a Business Plan

38

Risk & Compliance

How to Write Reports and Proposals

39

Third Party Risk Management

87 88

40

Making Risk-Informed Decisions

Practical Teaching Skills for Driving Instructors

41

The Business Guide to Effective Compliance and Ethics

89

The Return to Study Handbook

42

IT Governance

90

British Qualifications 2020

Marketing & Communications The End of Marketing

45

Brand Storytelling

46

Global Brand Management

47

Communicate in a Crisis

48

Amazon

49

Social Media Strategy

50

www.koganpage.com

1

New Books by Month July

October

Human/Machine Decision Making and Problem Solving Develop Your Presentation Skills How to Manage Projects How to Organize Yourself How to Write a Business Plan How to Write Reports and Proposals

9780749484248 9780749492809 9780749486358 9780749488697 9780749484798 9780749486433 9780749487089

August The Power of Project Leadership Learn to Drive in 10 Easy Stages Your Money 2019-20 Communicate in a Crisis Employee Experience The Robot-Proof Recruiter Neuroscience for Learning and Development Supply Chain Disruption The Tesla Way Making Risk-Informed Decisions The Business Guide to Effective Compliance and Ethics

9780749493240 9780749489489 9780749497286 9780749486501 9780749491727 9780749493226 9780749493264 9780749484101 9780749497033 9780749484002 9780749482978

September What Philosophy Can Teach You About Being a Better Leader The Business Analysis Handbook Create Uniqueness Be A Free Range Human How to Write Effective Business English The Return to Study Handbook Building an Outstanding Workforce Digital Talent The Transport Manager's and Operator's Technology Toolkit Technology and the Blue Economy

2

www.koganpage.com

9780749493165 9780749497064 9780749497385 9780749497095 9780749497293 9780749496906 9780749497323 9780749490959 9780749484262 9780749483951

Would You Follow a Robot Leader?

The Apology Impulse Start-Ups, Pivots and Pop-Ups The Knowledge Manager's Handbook The Young Entrepreneur Bounce Back The End of Marketing The Edge of Disruption Social Media Strategy Agile Transformation Driving Performance through Learning Strategic Supply Chain Management Supply Chains in Action IT Governance

9780749497538 9780749493202 9780749497460 9780749484606 9780749497347 9780749497361 9780749497576 9780749482886 9780749497071 9780749497477 9780749497439 9780749478841 9780749483708 9780749496951

November Global Brand Management Making Sense of Change Management Employment Law Learning and Development Practice in the Workplace Integrating Blockchain into Supply Chain Management Air Transport Management Road Passenger Transport Management Global Value Chain Management

Fashion Logistics Managing Service Operations

9780749483609 9780749496975 9780749493141 9780749498412 9780749498269 9780749484569 9780749497019 9780749484422 9780749493318 9780749484583

December British Qualifications 2020 Practical Teaching Skills for Driving Instructors Brand Storytelling The Logistics Outsourcing Handbook Third Party Risk Management

9780749497408 9780749498580 9780749490478 9780749484620 9780749483531

Kogan Page Inspire Books that inspire you to think differently

www.koganpage.com

3

Kogan Page Inspire The home of truly innovative and cutting-edge content.

Digital Darwinism 9780749482282 Tom Goodwin April 2018

Humanity Works 9780749483456 Alexandra Levit October 2018

Superhuman Innovation 9780749483838 Chris Duffey March 2019

4

The Leadership Lab 9780749483432 Chris Lewis & Pippa Malmgren October 2018

The Edge of Disruption 9780749482886 Sally Eaves October 2019

Discover our full portfolio of books at www.koganpage.com

The Post-Truth Business 9780749482817 Sean Pillot de Chenecey October 2018

Human/Machine 9780749484248 Daniel Newman & Olivier Blanchard July 2019

WOULD YOU FOLLOW A ROBOT LEADER?

This book

<< Interrogates Jack Ma’s comment,

that robots will be in the C-Suite by 2030, and answers what this will mean for everyone in a leadership role today

<< Charts the history of artificial

intelligence, its integration into science fact and debunks a lot of the hype surrounding robots

<< Explains the exciting opportunities for businesses if they embrace intelligent automation and robotic decision making

THE FUTURE OF LEADERSHIP IN THE AGE OF MACHINES THEO PRIESTLEY

Would You Follow a Robot Leader?

The Future of Leadership in the Age of Machines Edition 1

Series: Date: Price:

Kogan Page Inspire 03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749497538 9780749497545

Pages: Format (mm): Subject:

288 216x138 Leadership

Description

Author Information

Could you ever follow a robot leader? What about obeying a robot president?

Theo Priestley is a leading futurist and technology evangelist. He is recognised globally as a ‘Visionary Futurist’ at the World Future Society and is a frequent keynote speaker on future trends, having spoken across the UK, Europe, China, South Africa, the US and Australia. He regularly writes, and provides commentary for various publications including Forbes, WIRED, the BBC, Huff Post, Venturebeat and Giga OM. In 2017 he delivered a TED Talk on the impact of AI.

Advancing algorithms, big data feeding artificial intelligence, precipitous machine learning and science fiction being replaced by science fact - all of these are radically affecting how we do business. The genie is out of the bottle and there’s no way to stuff it back in again.

As the march of artificial intelligence continues, what could this mean for business leaders?

Are they likely to be replaced by a machine in the next 30 years?

Would you Follow a Robot Leader? explores the ways in which leadership will be defined and delivered in the business of the future. It explores the morality involved in appointing and following a machine and interrogates what businesses and the Boardroom need to do to adapt. Is this a threat to the C-Suite, or an opportunity beyond anything we’ve conceived before?

Would you Follow a Robot Leader? introduces the concepts of Weak, General and Super AI, and looks at the way that companies can be structured around decisions made by machines.

It explores the opportunities open to organizations if they embrace intelligent automation and robotic decision makers, but address the ethics we need to think about before it’s too late. If a robot drives, hires and fires, is this the end of work as we know it, or the beginning of something more?

Table of Contents 1 Preface – Would you follow a robot leader?

2 A Brief History Of The Machine 2.1 Industrial Age of the Machine 2.2 Turing Tests The Limit 2.3 Deepmind Takes on Humanity 3 The Robot CEO 3.1 AI: The Decision Maker 3.2 The Organisational Psychology Of An AI Leader 3.3 An Ethical Leader?

4 The AI Arms Race 4.1 AI Across the Globe 4.2 AI Lessons From the East 5 Artificial Intelligence is Child’s Play 5.1 A Future Generation of Leaders Speak Up 6 So, Would You Follow A Robot Leader?

6.1 Can You Trust A Robot Leader?

Priestley has also spent time as a mentor in various start up accelerators, including HTC’s VIVE X and Alchemist Accelerator, one of Silicon Valley’s top 5 incubators.

Related Titles Digital Darwinism 9780749482282 £14.99

Humanity Works 9780749483456 £14.99

The Post-Truth Business 9780749482817 £14.99

Kogan Page Inspire

5

Human/Machine

This book

The Future of our Partnership with Machines Edition 1

<< Exposes how the rise of automation

and AI will herald a new era for organizational efficiency, operations excellence and innovation when allied with the workforce of the future

<< Shares an industry-agnostic Series: Date: Price:

Kogan Page Inspire 03/07/2019 £14.99

ISBN Paperback: Ebook:

9780749484248 9780749484255

Pages: Format (mm): Subject:

248 234x156 Digital & Technology

roadmap for human-machine partnerships adoption and planning to help prepare investors, governments, educational institutions, corporations, small businesses and workers adapt to the coming hybrid economy

<< Is part of the Inspire series, which

offers insightful analyses of the new, VUCA world of business, from digital transformation to the age of artificial intelligence and beyond

Author Information

Description

Daniel Newman is Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Newman works with large technology brands exploring digital transformation and how it influences our world. A five-times best-selling author, he is a Forbes, Entrepreneur and Huffington Post contributor.

Will the workplace of the future be overrun by machines and robots? Are the new frontiers of artificial intelligence (AI) on the cusp of dethroning us in efficiency, intelligence and innovative potential? Automation and AI will augment our human world and potential. The winners of the future of work are those that harness the power of machines to their advantage. Human/ Machine is the only guide you need to understand the fourth industrial revolution. It sets out a road map to the challenges ahead, but also unlocks the wondrous opportunities that it offers.

Olivier Blanchard draws from his extensive experience managing product innovation, technology adoption, digital integration and change management for industry leaders in a variety of sectors to help decision makers, and their organizations, understand the many risks and opportunities of technology-driven disruption and leverage innovation.

Human/Machine explores how we will work symbiotically with machines, detailing how institutions, companies, individuals and education providers will evolve to integrate seamlessly with new technologies. With exclusive case studies, this book offers a glimpse into the future and details how top companies are already thriving on this very special relationship. From gamification in job training to project management teams integrated with bots and predictive technologies that fix problems in the supply chain before they happen, the authors deliver a powerful manifesto for the adoption and celebration of automation and AI. In a much more fluid, skills-based economy, we will all need to prove our worth and futureproof our skills base. This book offers a blueprint to avoid being left behind and unearth the opportunities unique to human-machine partnership ecosystems.

Table of Contents 1 2

Introduction A Short History of Human-Machine Partnerships 3 The State of Human-Machine Partnerships 4 The Future of Human-Machine Partnerships 5 How Should Businesses Prepare for the Next Age of Human-Machine Partnerships?

6 How Should Workers Prepare for the Next Age of Human-Machine Partnerships 7 How Should Educational Institutions Prepare for the Next Age of Human-Machine Partnerships?

8 How Should Consumers Prepare for the Next Age of Human-Machine Partnerships?

9 How Should Technology Companies Prepare for the Next Age of Human-Machine Partnerships?

10 Putting it all Together 11 Conclusion

6

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Related Titles Digital Darwinism 9780749482282 £14.99

Cyber Wars 9780749482008 £14.99

Humanity Works 9780749483456 £14.99

This book

<< Brings the complex world of

emerging technologies to life through case studies that include the Tour de France, Smart City Dubai, Huawei Technologies, IBM Watson, Plex.ai, MIT, Waymo, Humaniq, Epicenter, Biohax and Open Bionics

The Edge of Disruption Ride the Wave of Digital Transformation Edition 1

<< Highlights the disruptive

capabilities of technologies such as: blockchain, FinTech, the internet of things, algorithmic technologies, AI, machine learning, driverless vehicles, drones, virtual reality, augmented reality and human machine fusion

<< Looks at how these technologies

can transform business and society, inspiring and equipping the reader with the knowledge to future-proof their career and optimize their opportunities

Series: Date: Price:

Kogan Page Inspire 03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749482886 9780749482893

Pages: Format (mm): Subject:

240 234x156 Digital & Technology

Description

Author Information

A wave of technological disruption is coming: The Edge of Disruption gives you the power to ride this wave. The book is filled with fascinating insights into critical innovations including blockchain, FinTech, the internet of things, sensors, the smart society, artificial intelligence, machine learning, virtual reality, augmented reality, driverless vehicles, drones and autonomous robotics. These are fully explained and illustrated through global case studies, hands-on exercises, charts and visuals, giving you everything you need to develop a practical, real-world understanding of technology to make yourself future proof.

Sally Eaves is a chief technology officer, practising professor of fintech and global strategic advisor consulting on the application of disruptive technologies. Globally recognised as a thought leader in the field she has won multiple awards, is an international keynote speaker and an accomplished author. Sally has a passion for advancing technology as a force for good and is also a STEM leader, mentor and co-founder of Aspirational Futures that seeks to help guide and support the next generation of technology talent.

Exclusive interviews give you insights from innovative companies including the Tour de France, Huawei, MIT, IBM Watson, Waymo, 9Spokes, Farillio and Humaniq. The Edge of Disruption asks provocative questions surrounding privacy, data ownership and security and the increasing convergence between human and machine. Look past the hype and the fear mongering to develop a true understanding of these technologies and work out how to stay ahead.

Table of Contents 1 Introduction 1.1 The History of Disruption and the 4th Industrial Revolution 1.2 Sensors and Smart Society 1.3 Communication Technologies: the Internet of Things and Web 2.0 1.4 Calculation Technologies: Big Data, AI, Machine Learning and Algorithmic Technologies 1.5 Action Technologies: Robotics, 3D Printing, Drones and Driverless Vehicles 1.6 Transaction Technologies: FinTech, Blockchain and Cryptocurrencies 1.7 Cyborgs: Human/Machine Fusion, Microchips and Mixed Reality Technologies 1.8 Implications and Conclusions: The Next Wave of Disruption;

Related Titles Digital Darwinism 9780749482282 £14.99

Too Fast to Think 9780749478865 £14.99

Cyber Wars 9780749482008 £14.99

Kogan Page Inspire

7

Superhuman Innovation

This book

<< Gives companies a highly practical

and illustrative account of how AI and Machine Learning can be used to enhance innovation to deliver superior experience of service and products

Transforming Businesses with Artificial Intelligence Edition 1

<< Contains exclusive insights into

Series: Date: Price:

Kogan Page Inspire 03/03/2019 £14.99

ISBN Paperback: Ebook:

9780749483838 9780749483845

Pages: Format (mm): Subject:

208 216x138 Innovation

how the world’s top companies are currently using AI with a collection of fascinating case studies from Google, Apple, Amazon, 20th Century Fox, Wholefoods and Adobe

<< Unpacks a clear model of how AI

opens new doors for innovation through ever-more efficient processes, customizable delivery of service, data-informed strategy and freedom of experimentation

Author Information

Description

Chris Duffey spearheads Adobe’s Creative Cloud strategic development partnerships across the Creative enterprise space. His keynotes have received over 50 million impressions and been reported around the world by Access Hollywood, Extra, Ok Magazine, Hello, People, Daily Mail and Euro News.

Artificial Intelligence (AI) is the new electricity of our times. It is revolutionizing industries the world over, and changing how we fundamentally view and understand work. Superhuman Innovation argues that AI will supercharge the workforce and the world of work, can be harnessed to deliver powerful change to how companies innovate and gain competitive advantage. It is a practical guide to how AI and Machine Learning are impacting not only how businesses, brands, and agencies innovate, but also what they innovate: products, services and content.

He has been profiled by The Wall Street Journal, The Guardian, Adweek, Adage, Cheddar, The Mirror, The Drum, Campaign, NYPost, Business Insider and by Google, McKinsey and Wharton in their digital marketing book. Duffey also serves on Rutgers University Data Advisory Board and The Board of Directors for ANA NY. Before Adobe, the author was an AwardWinning Executive Creative Director, noted speaker, author and Artificial Intelligence & Mobile Technologist. He has been featured

by Business Insider, and Yahoo as one of “The industry’s leaders on the top issues, challenges and opportunities in the fast-changing world of mobile marketing.”

In a world of product and pricing parity, the delivery of superior service experience has become the new marketing, and the new real competitive edge. With AI companies can harness the power of data, personalization and on-demand availability, at the touch of an intelligent button. Superhuman Innovation discusses how AI will serve the superstar innovators of tomorrow, by enabling them to see deeper insights and set sail for higher goals. It unearths a powerful five-pronged model which describes how AI enables innovation through the offerings of Speed (facilitating work processes), Understanding (revealing and mastering deep insights), Performance (customization of delivery to customers), Experimentation (the iterative process of reinvention and feedback) and Results (tangible, measurable and optimizable results). The book is supported by varied and innovative case studies from a variety of industries.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12

8

Kogan Page Inspire

13

Artificial Intelligence – Technology is Not the Destination Changing Landscape – Customer Behaviours and Expectations The Digital Transformation – From Messaging to Experiences Infinite Data – Driving Better Outcomes Infrastructure – The Need for a Foundation Artificial Intelligence – The Intelligent Strategic Advantage The S U P E R Model – Creating Superhuman Success Speed – Facilitating Work Processes Understanding – Revealing and Mastering Deep Insights Performance – Delivering Optimization and Personalization Experimentation – Allowing Inspiration and Iteration Results – Providing Tangible and Measurable Outcomes Security – Keeping it all Safe

14 The AI Infused Future – Transforming Businesses

Related Titles Too Fast to Think 9780749478865 £14.99

Digital Darwinism 9780749482282 £14.99

This book

<< Provides leaders with insights into the future of work from academic research, expert interviews, detailed case studies and real business examples which will revolutionize how they approach planning

<< Goes beyond the typical human/

machine battle narrative to explore the exciting possibilities of collaboration to take organizations to innovative new heights

<< Contains case studies of

organizations getting to grips with this new reality, including Accenture, Toyota, the Washington Post, Pepsi and Wegmans

Humanity Works Merging Technologies and People for the Workforce of the Future Edition 1

Series: Date: Price:

Kogan Page Inspire 03/10/2018 £14.99

ISBN Paperback: Ebook:

9780749483456 9780749483463

Pages: Format (mm): Subject:

264 216x138 Digital & Technology

Description

Author Information

The professional landscape is transforming, and the only way to maintain competitive advantage is to maximize the unique skills of your workforce. In Humanity Works, bestselling author, global workplace consultant and futurist Alexandra Levit provides a guide to making the most of the human traits of creativity, judgement, problem solving and interpersonal sensitivity. Revealing what the ‘robot takeover’ will really look like, how talent and machines can work side by side and how you can make organizational structures more agile and innovation focused, this book will prepare you to lead organizations of the future.

Alexandra Levit is an internationally recognized thought leader, futurist and consultant. She conducts primary workplace research on behalf of Fortune 500 companies including American Express, Deloitte, PepsiCo, Whirlpool and, previously, the Obama administration. A columnist for the New York Times and Forbes, she also has been named ‘Top Entrepreneur to Follow on Twitter’ by Forbes, ‘Top Career Expert to Follow on Twitter’

by Mashable and ‘Top Business Expert to Follow on Twitter’ by CEOWorld.

Humanity Works doesn’t just explain the fascinating trends of the future of work; it condenses cutting-edge academic and business thinking to show what you can do about the future right now. Original, real-life case studies including Nestle, The Washington Post, Deloitte, and Pepsi combined with exercises and workplace tools will equip you for staying innovative and successful in the wake of major workplace disruption. Everything hinges on capturing the human edge in your organization.

Rights Sold

Table of Contents 1 2 3

Introduction This Isn’t Your Parents’ Workforce Technology Advances and the Next Chapter of Industry 4 Humans as Prized Commodities 5 Evolving Work Structures 6 Mechanics of Tomorrow’s Gig Economy 7 Choose Your Own Adventure: Career Customization 8 The Future of Workplace Culture and Experience 9 So Long, Textbook CEO 10 The Organizational Puzzle

Related Titles

1st Edition: Chinese (Simplified)

Too Fast to Think 9780749478865 £14.99

When Digital Becomes Human 9780749473235 £19.99

Kogan Page Inspire

9

The Leadership Lab

This book

<< Contains insights from C-level

executives in businesses like Microsoft, Pret a Manger, General Electric, Oracle, the Red Cross and Google regarding the macroeconomic and geopolitical trends that are affecting business and how we can respond to them

Understanding Leadership in the 21st Century Edition 1

<< Builds an understanding of how Series: Date: Price:

Kogan Page Inspire 03/10/2018 £14.99

ISBN Paperback: Ebook:

9780749483432 9780749483449

Pages: Format (mm): Subject:

296 216x138 Leadership

business exists within a wider world of power, economics and international relations

<< Allows readers to understand the

key elements that are disrupting business, thus enabling them to build an informed, credible and authoritative leadership path that their teams will confidently follow

Author Information

Description

Chris Lewis is the founder and CEO of LEWIS, one of the largest independent marketing and communications agencies in the world.

He is a media trainer who has coached senior politicians, businesspeople and celebrities. He is a published author and journalist featured in The Financial Times, The Daily Telegraph and The Guardian.

How can today’s business leaders keep up with seismic geopolitical and economic shifts that include Brexit, inflation and the unseating of traditional political powers, and what do these mean for their own leadership narratives? In The Leadership Lab, bestselling author Chris Lewis and superstar megatrends analyst Dr Pippa Malmgren help you lead your team through this change successfully. Covering everything from how to build a new type of leadership trust when other spheres of public power have been overturned, to robots overtaking companies and worldwide indebtedness affecting business, this book explains not only why the old rules no longer apply, but also how to blaze a trail in this new world order and be the best leader you can be.

Dr Pippa Malmgren is a trend spotter who advises investors and governments about economic policy. She anticipated the Financial Crisis in 2007, the Chinese slowdown, Brexit and Trump’s presidency. She has featured on the BBC, Bloomberg, The Financial Times and The Economist.

Rights Sold 1st Edition: Chinese (Simplified)

10

Business & Management

The Leadership Lab includes exclusive interviews with top executives grappling with the new world order and discusses what key global trends keep them awake at night and how they respond to them. It is a must-read for aspiring leaders and C-level executives seeking to develop a real intuition when it comes to dealing with the global currents disrupting business and how to build an empathetic, credible, stable and strong leadership path.

Table of Contents

Related Titles

1 2

Too Fast to Think 9780749478865 £14.99

Introduction Understanding the Effects of Overload: Information and Inundation 3 Understanding a New Type of Economics: Internationalism and Insularity 4 Understanding a New Type of Behaviour: Immediacy and Impatience 5 Understanding a New Philosophy: Intelligence and Insurgency 6 Understanding Geopolitics and the New Infrastructure: Infrastructure and Isolation 7 Understanding the Data Sphere: Innovation and Intimidation 8 Understanding Gender: Inclusivity and Inequality 9 Understanding a New World: Inspiration and Inversion 10 The Global Leaders’ Narrative

On Purpose 9780749471910 £19.99

Disruptive Technologies 9780749477288 £19.99

This book

<< Provides a fascinating exploration

of the social and political realities that are shaping brand perceptions around the world, and shows how businesses can deal with the impact of a post-truth world full of fake news and disinformation

<< Gives valuable real-life lessons in

rebuilding authenticity, via insights from global marketing strategists and a wide range of leading-edge international brand activity

<< Explains why any business can

be ‘tainted by association’ and therefore shows how to strengthen brand authenticity in a business climate impacted by fear, uncertainty and doubt

The Post-Truth Business How to Rebuild Brand Authenticity in a Distrusting World Edition 1

Series: Date: Price:

Kogan Page Inspire 03/10/2018 £14.99

ISBN Paperback: Ebook:

9780749482817 9780749482824

Pages: Format (mm): Subject:

304 216x138 Branding

Description

Author Information

Brands are built on trust, but in a post-truth world they’re faced with a serious challenge: so much of modern life is defined by mistrust. A shattering of the vital trust connection between brands and consumers, together with the evaporation of authenticity as a core brand pillar, is causing enormous problems for businesses on a global scale. If a brand isn’t seen as trustworthy, then when choice is available it will be rejected in favour of one that is.

Sean Pillot de Chenecey is a marketing expert, who for over twenty years has combined brand consultancy with ethnographic activity and trend research around the world. His clients have included Unilever, Swatch, Heineken, Diageo, General Motors, Beiersdorf, AXA, Vodafone, Comptoir des Cotonniers, Muller, GlaxoSmithKline, Visa, Granarolo and Starwood; and he’s collaborated with numerous advertising, branding, design, media and PR agencies. He is a university lecturer and has written for Admap, Brand Strategy, Contagious, Dazed and Marketing. A public speaker, he’s given speeches for over a decade in Asia, Europe, Africa, the Middle East and North America.

The Post-Truth Business provides a way forward for any organization wishing to rebuild brand authenticity in a distrustful world. It explains the interconnected problems facing businesses, with important topics including: - The impact of fake news, disinformation and the weaponizing of lies - The safeguarding of privacy, alongside privacy as a tradable asset - Why and how brands must create communication with meaning - The dangers of inauthentic cultural marketing activities - Examples of conscious capitalism and brand activism - Lessons in authenticity from artisans and innovators - National branding and reputation capital - Leveraging the power of ‘brand trust’ The Post-Truth Business shows how to strengthen consumer engagement by closing the ‘brand credibility gap’. It’s packed with examples of inspiring people, brands and international campaigns from the fashion, beauty, outdoor, motor, drinks, finance, media, technology, entertainment and health sectors. Each of them demonstrates a dynamic and positive way forward.

Table of Contents 1 2 3

Introduction - Brands are built on trust Alternative Facts – and the War on Truth Privacy as a Human Right – and a Tradable Asset 4 #SkipAd vs Connections with Meaning 5 Conscious Capitalism and Brand Activism 6 Price, Provenance and Transparency 7 Makers, Innovators and Outsiders 8 Reputation Capital and National Branding 9 The Marketing of Culture 10 Truth, Lies and Advertising 11 Summary and The Post-Truth Brand Manifesto

Rights sold: 1st Edition: Vietnamese

Related Titles Too Fast to Think 9780749478865 £14.99

Paid Attention 9780749473600 £19.99

Kogan Page Inspire

11

Digital Darwinism

This book

Survival of the Fittest in the Age of Business Disruption Edition 1

<< Is written by Tom Goodwin, the

prominent digital expert, industry provocateur, thought leader, international speaker and writer for The New York Times, The Economist, The Guardian and TechCrunch who has been named as a must follow

by Fast Company, LinkedIn and Business Insider

Series: Date: Price:

Kogan Page Inspire 03/04/2018 £14.99

ISBN Paperback: Ebook:

9780749482282 9780749482299

Pages: Format (mm): Subject:

240 216x138 Digital & Technology

<< Gives leaders practical

transformation strategies for their business alongside a fascinating account of how and why the world is changing in the post-digital age

<< Proves why incremental digital

change doesn’t work and explains how to transform organizations to compete with game-changing, digital-first giants and be resilient against future, currently inconceivable, disruptors

Author Information

Description

Tom Goodwin is the Executive Vice President and Head of Innovation at Zenith Media USA. He has been voted a top 10 voice in Marketing

by LinkedIn, one of 30 people to follow on Twitter by Business Insider, and a “must follow”

by Fast Company. An industry provocateur and commentator on the future of marketing and business, he is a columnist for TechCrunch and Forbes and frequent contributor to The Guardian, GQ, Ad Age, Wired, Ad Week, Inc, MediaPost & Digiday.

Digital Darwinism takes a closer look at disruptive thinking to inspire those who want to be the best at digital transformation. Change across business is accelerating, but the lifespan of companies is decreasing as leaders face a growing abundance of decisions to make, data to process and technology that threatens even the most established business models. These forces could destroy your company or, with the right strategy in place, help you transform it into a market leader. Digital Darwinism lends a guiding hand through the turbulence, offering practical strategies while sounding a call to action that lights a fire underneath complacency to inspire creative change.

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Digital Darwinism shines a light on the future by exploring technology, society and lessons from the past so you can understand how to adapt, what to embrace and what to ignore. Tom Goodwin proves that assumptions the business world has previously made about “digital” are wrong: incremental change isn’t good enough, adding technology at the edges won’t work and digital isn’t a thing - it’s everything. If you want your organization to succeed in the postdigital age, you need to be enlightened by Digital Darwinism.

Table of Contents

Related Titles

1

Digital Wars 9780749472030 £14.99

How we Misunderstand the Arrival of Technology and How we can Understand it Better 2 Paradigm Leaps and Evolutionary Funnels 3 A New Context for Innovation in the Era of Peak Complexity 4 A New Mindset for the Post Digital Age 5 The Fourth Economic Revolution 6 The Future of Learning, Retail, Money, Media, Trust, Mobility and Regulation 7 Re-Imagining Your Business for Tomorrow 8 A Mindset for Transformation

When Digital Becomes Human 9780749473235 £19.99

Too Fast to Think 9780749478865 £14.99

12

Kogan Page Inspire

Business & Management Innovation and Best Practice in Business & Management Skills Business Improvement Business Planning Business Research Business Stories Creating Success Entrepreneurship Innovation International Business Leadership Management Analytics Professional Services Project Management Strategic Management Work/Life Balance

www.koganpage.com

13

Featured Titles NEW BOOK The Apology Impulse How the Business World Ruined Sorry and Why We Canâ&#x20AC;&#x2122;t Stop Saying It Cary Cooper & Sean O'Meara Oct 2019 9780749493202 Page 15 The Business Analysis

NEW BOOK

Handbook Techniques and Questions to Deliver Better Business Outcomes Helen Winter Sep 2019 9780749497064 Page 18

NEW BOOK Create Uniqueness How to Turn a Passion Into a Business Riccardo Pozzoli Sep 2019 9780749497385 Page 20

NEW BOOK Start Ups, Pivots and Pop-Ups How to Succeed by Creating Your Own Businesss

Richard Hall & Rachel Bell Oct 2019 9780749497460 Blockchain Babel Page 21 The Crypto-craze and the

Challenge to Business Igor Pejic Mar 2018 9780749484163 Page 23

14

Discover our full portfolio of books at www.koganpage.com

<< Explores why organizations are

The Apology Impulse

<< Reveals the spectrum of apologies

How the Business World Ruined Sorry and Why We Can’t Stop Saying It

<< Explains the psychological reasons

Edition 1

This book unable to sincerely say sorry yet they apologise for trivial transgressions

demanded and given, including the ‘fauxpology’ and the ‘nonpology’ why people are so quick to demand apologies and why business are so quick to give them

Date: Price:

03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749493202 9780749493219

Extent: Dimensions: Subject:

288 216x138 Business & Management Skills

Description

Author Information

Saying sorry is in crisis. On one hand there’s anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there’s people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.

Sir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. He holds the office of president of the CIPD, the British Academy of Management, RELATE and Institute of Welfare. He has been voted the Most Influential HR Thinker by Human Resource magazine and is a Fellow of the American Academy of Management. He was made a CBE in 2001 for his contribution to occupational health and awarded Knighthood in 2014 for his contribution to the social sciences.

We have become addicted to apologies but immune from saying sorry.

In January 2018 there were 35 public apologies from high-profile organisations and individuals.

That’s more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word ‘sorry’ didn’t appear once.

This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you’ll find out how to give meaningful apologies and know when to say sorry, or not say it at all.

The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologize way too much and say sorry far too infrequently.

Sean O’Meara is the founder and MD of Essential Content, a specialist content and PR agency. He’s worked with leading organisations including The Co-Op Bank and the BBC.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13

Introduction Who Is Apologising And What Are They Sorry For? How The Experts Apologise Without Saying Sorry Addicted To Saying Sorry?

If Everyone’s Sorry, Nobody Is Sorry – Are We All Apologising Too Much?

Demanding Apologies – What Does That Say About Us? Apologising On Behalf Of Others – Should We Ever Do It? Historical Apologies – How We Used To Say Sorry It’s Not About You – The Quickest Way To Ruin An Apology Keep Trying. How They Eventually Say Sorry Forced To Apologise – Did Sony Pictures And Greggs Give In To The Mob? How To Apologise When You Did Nothing Wrong The Definitive Modern Apology

14 The Economics Of Saying Sorry 15 £1m Sales In Four Days – The Unexpected Benefits Of Not Saying Sorry 16 Do Apologies Even Work?

17 The Apologies We’re Still Waiting For...

18 Conclusion

Related Titles Myths of Management 9780749480233 £14.99

The Agile Leader 9780749482732 £14.99

Business & Management

15

The Agile Leader

This book

<< Illustrates the ground-breaking

agile thinking methodology and unpicks how leaders adapt and react to a fast-changing business world

How to Create an Agile Business in the Digital Age

<< Contains diverse and international

Edition 1 Date: Price:

03/06/2018 £14.99

ISBN Paperback: Ebook:

9780749482732 9780749482749

Extent: Dimensions: Subject:

224 234x156 Leadership

case studies that include the British Fashion Council, Standard Chartered and Three

<< Deals with crucial agile capabilities

for leaders and businesses which have been shown to have a direct positive effect on organizational learning, innovation, resilience, speed to market and ultimately the bottom line

Author Information

Description

Dr Simon Hayward is Founder and CEO of Cirrus, a leading provider of leadership development and change programmes for large organizations. He has a wealth of strategic leadership experience gained over 30 years in consulting, with clients that include BT, HSBC, Marks and Spencer, Standard Chartered Bank and Three. Dr Simon Hayward has been featured in The Financial Times, Management Today, Forbes, The Sunday Times, The Guardian, Fast Company, BBC Radio 4 and Sky News.

The Agile Leader exposes how leaders can safely guide their teams to organizational stability and prosperity through agile leadership and building an agile culture. With the rise of political unrest, protectionism and economic uncertainties, business leaders have to assess, react and implement strategies rapidly and with enough responsiveness to re-calibrate their efforts should circumstance change. When presented with key moments of choice, agility allows them to move quickly and responsively, and offer coping strategies for this unprecedented rate of change. By adopting agile ways of working that focus on facilitating mental agility, ruthlessly prioritizing, devolving decision-making, and investing in customer research, leaders will allow organizational learning and drive innovation, thus enabling their teams to flourish in this new uncertain world.

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With globally diverse and exciting case studies from top businesses including the British Fashion Council, Standard Chartered and Three, Dr Simon Hayward distills years of leadership research and consultancy work into an actionable agile leadership programme, which will deliver effective results for your business. The Agile Leader is an invaluable book for leaders looking to adapt and continuously evolve to match a complex business world.

Table of Contents

Related Titles

1 2 3 4 5 6 7 8 9 10

Communicate to Inspire 9780749468149 £14.99

Why Agility is Key for Leaders Now Overview of How to Build an Agile Business Agile Ways of Working Being an Agile Leader Ruthless Prioritisation Leading Innovation Devolving Decision Making Continuously Improving Learning from Customers and Competitors Making It Stick - How to Take People With You on the Journey

The Mindset of Success 9780749473112 £14.99

The Leadership Skills Handbook 9780749471569 £14.99

16

Business & Management

This book

<< Explores how four great

philosophers - Aristotle, Socrates, Kant and Nietzsche - would approach questions of empowerment, engagement, leadership, values and performance

What Philosophy Can Teach You About Being a Better Leader

<< Explains why modern

organizational practices miss what matters the most - their people

<< Reveals how leaders and their

people can progress towards being more fully flourishing persons in the workplace by smashing through seven common workplace fictions

Edition 1 Date: Price:

03/09/2019 £14.99

ISBN Paperback: Ebook:

9780749493165 9780749493172

Extent: Dimensions: Subject:

288 234x156 Leadership

Description

Author Information

Traditional management practices, rooted in economics and psychology, have led to a focus on numbers and productivity rather than the people who make those numbers happen. This has resulted in trust in leaders and organizations being at an all-time low. What Philosophy Can Teach You About Being a Better Leader expertly counters this thinking and argues that those leaders who will win in the uncertain and complex world of work, are the ones focusing on their workforce and valuing its members as people, rather than just tools within the process.

Jules Goddard is a Fellow of the Centre for Management Development at London Business School, where he has taught competitive strategy and creative marketing for 30 years.

What Philosophy Can Teach You About Being a Better Leader considers the main questions plaguing today’s leaders through the eyes of four of the greatest philosophers. With the help of Aristotle, Socrates, Kant and Nietzsche, as well as a whole host of other brilliant minds, they smash widely held workplace falsehoods and unveil a new model for empowerment, fulfillment and harmony at work.

What Philosophy Can Teach You About Being a Better Leader is a fascinating account of how we can reconnect company, people and shareholder interests. It answers perennial leadership concerns like questions of people engagement, key performance indicators or even generational differences at work through the lens of philosophy, with its focus squarely on how to live and help others live fulfilling lives at work.

Table of Contents

Related Titles

1 2 3 4 5

Communicate to Inspire 9780749468149 £14.99

Preface The state we are in How we got here Your part in it Engagement; Myth: cascade communication creates understanding 6 Empowerment; Myth: leaders can empower people 7 Competence; Myth: competency frameworks create competent organisations 8 Key Performance Indicators; Myth: KPIs drive performance 9 Values; Myth: corporate values change behaviour 10 Millennial; Myth: millennials are different 11 Leadership; Myth: we need more leadership 12 Making it personal

Dominic Houlder is an Adjunct Professor in Strategic and Entrepreneurial Management at London Business School. He is internationally recognised as a leading business strategist.

David Lewis is Programme Director for Executive Education at London Business School and a renowned strategy and leadership expert.

Alison Reynolds is a business leader and consultant in strategy execution. She is part of the Faculty in Executive Education at Ashridge Business School.

The Mindset of Success 9780749473112 £14.99

The Agile Leader 9780749482732 £14.99

Business & Management

17

The Business Analysis Handbook

This book

<< Explores common problems which occur when conducting business analysis and how to handle them

Techniques and Questions to Deliver Better Business Outcomes

<< Covers industry standard tools,

techniques and methodologies, and explains which situations to use them in

Edition 1

<< Includes standard templates of key Date: Price:

03/09/2019 £29.99

ISBN Paperback: Ebook:

9780749497064 9780749497057

Extent: Dimensions: Subject:

256 234x156 Project Management

documents such as the business requirements document, the functional requirements document, the options paper and the business solution document

Author Information

Description

Helen Winter has over 20 years’ Business Analysis experience, having worked as a consultant on large-scale transformation programmes within the financial services, regulation, insurance and utilities sectors. She has the BCS International Diploma in Business Analysis and is a BCS certified Chartered IT Professional. She is an active volunteer for IIBA (International Institute of Business Analysis) and the founder of Business Bullet, an online magazine promoting business analysis and providing guidance for professionals.

The business analyst role can cover a wide range of responsibilities, including the elicitation and documenting of business requirements, upfront strategic work, design and implementation phases. Typical difficulties faced by analysts include stakeholders who disagree or don’t know their requirements, handling estimates and project deadlines that conflict, and what to do if all the requirements are top priority. The Business Analysis Handbook offers practical solutions to these and other common problems which arise when uncovering requirements or conducting business analysis.

Getting requirements right is difficult; this book offers guidance on delivering the right project results, avoiding extra cost and work, and increasing the benefits to the organization. The Business Analysis Handbook provides an understanding of the analyst role and the soft skills required, and outlines industry standard tools and techniques with guidelines on their use to suit the most appropriate situations. Covering methodologies such as Lean Six Sigma and Business Process Model and Notation (BPMN), this essential guide also includes standard templates to save time and ensure nothing important is missed.

Table of Contents

Related Titles

1 2 3 4

Data Strategy 9780749479855 £19.99

5 6 7 8

Preparation for Business Analysis Effective Working Relationships Business Context and Vision Business Context and Understanding Requirements System Context and Understanding Requirements Managing Requirements Enterprise Business Analysis Templates

IT Governance 9780749474058 £49.99

Business Analysis and Leadership 9780749468620 £24.99

18

Business & Management

This book

<< Explains how to generate results for the project and client while being recognised in the process

<< New to this edition: more

interviews with successful project leaders and new coverage of topics such as overcoming dysfunctional team behaviour, facilitation and conflict resolution, and collaborative planning

<< Online resources: leadership

style and personality type selfassessments and author videos introducing each ‘key’ of project leadership

The Power of Project Leadership Seven Keys to Help You Transform from Project Manager to Project Leader Edition 2 Date: Price:

03/08/2019 £29.99

ISBN Paperback: Ebook:

9780749493240 9780749493257

Extent: Dimensions: Subject:

328 234x156 Project Management

Description

Author Information

As projects and work environments become increasingly complex the traditional elements of project management such as cost, schedule and performance are no longer enough. In order to adapt to this complexity and find new opportunities to innovate, project managers must shift their mindset to one of project leadership. The Power of Project Leadership explains how to generate positive results for projects and clients while growing as a leader and being recognised in the process.

Susanne Madsen is an internationally recognized project leadership coach, trainer and consultant. Prior to setting up her own business, she worked for almost 20 years in the corporate sector leading high-profile programmes for major global corporations.

She is a fully qualified corporate and executive coach accredited by DISC, and a regular contributor to the Association for Project Management (APM). She is a frequent speaker at organizations and leading business schools and is also the co-founder of The Project Leadership Institute, which is dedicated to building authentic project leaders.

Now in its second edition, The Power of Project Leadership contains new interviews with successful project leaders and discusses current topics such as overcoming dysfunctional team behaviour, coaching, facilitation and conflict resolution, and collaborative planning and risk management. It outlines the capabilities, attitudes and behaviours needed to become a confident, driven and focused project leader, including leading with vision, continuously improving, empowering teams, getting closer to stakeholders, and establishing a solid project foundation. With examples of the most fundamental causes of project failure and how to avoid them, The Power of Project Leadership shows how to inspire teams, add real value and deliver outstanding projects. Accompanying online resources for this book include leadership style and personality type self-assessments and author videos introducing each ‘key’ of project leadership.

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Table of Contents 1 Introduction 2 The World is Changing and So Must You 3 Your Hidden Drivers 4 The 7 Keys to Project Leadership 4.1 Key #1: Be Authentic 4.2 Key #2: Lead with Vision 4.3 Key #3: Improve and Innovate 4.4 Key #4: Empower the Team 4.5 Key #5: Get Close to Your Stakeholders 4.6 Key #6: Establish A Solid Foundation 4.7 Key #7: Work with Intent 5 Making the Transition Happen

Related Titles The Power of Project Leadership 9780749472344 £29.99

The Leadership Skills Handbook 9780749480332 £14.99

The Leader’s Guide to Lateral Thinking Skills 9780749481025 £14.99

Business & Management

19

Create Uniqueness

This book

How to Turn a Passion Into a Business

<< Helps transform your passion into

Edition 1

<< Demonstrates how to create your

Date: Price:

a successful and profitable business project without losing the essence of your original idea own unique business perspective and develop your individual commercial DNA

03/09/2019 £14.99

ISBN Paperback: Ebook:

9780749497385 9780749497378

Extent: Dimensions: Subject:

240 216x138 Entrepreneurs

<< Explains why it’s important

constantly to innovate, shift strategy and use the latest tools so your business can evolve

Author Information

Description

Riccardo Pozzoli is serial entrepreneur from Italy. He began working in Chicago, where, at 23, he and Chiara Ferragni founded The Blonde Salad (TBC) the fashionblogoshpere’s most influential brand. He is an ambassador for luxury brands Acqua di Parma and Fratelli Rossetti and is the Influencer and Creative Director for Conde Nast’s social media.

Create your dream job by turning your passion into a profitable business.

The business world has completely changed. The old routes to building a successful organization have been entirely revolutionized. In a world which is being transformed with a speed that was unthinkable barely a generation ago, the doors have been thrown wide open to serial entrepreneurs, digital innovators and career re-inventors.

In Create Uniqueness, Riccardo Pozzoli, one of Italy’s most successful entrepreneurs, and cofounder of the fashion phenomena The Blonde Salad, shares his story about creating a thriving businesses and building rewarding work environments.

Create Uniqueness is a passionate yet practical guide to identifying a business idea, embracing new ways of working, thinking unusually and building a great company without losing sense of your original idea.

Table of Contents 1

Introduction – How to Explain to your Neighbour what exactly your Job is 2 How to get out of the box 3 Start... up! To start and restart 4 How to have a Vision (even) without being Psychic 5 A Cot in the Office for going from Zero to One 6 Together we go Further... and Faster too 7 Italians do it Better?

8 No’s (and Yes’s) that help to grow 9 So now you made it?

10 From Zero to Infinity

Related Titles Kapferer on Luxury 9780749474362 £29.99

The Luxury Strategy 9780749464912 £34.99

On Purpose 9780749471910 £19.99

20

Business & Management

, S P U T S& R A OT PS T S IV -U P OP P HOW TO SUCCEED

BY CREATING YOUR OWN BUSINESS

This book

<< Delivers a step-by-step guide to

making a business idea happen, learning how to fail fast, pivot your ideas and pick yourself up

Start-Ups, Pivots and Pop-Ups How to Succeed by Creating Your Own Business

<< Features case studies from some

of the most innovative startups including abnormal beauty company Deciem, Leon fast-food, Triumph lingerie, New York fashion tech Nineteenth Amendment, BrewDog beer, Cambridge Satchels, Allbirds, and the Cornish Seaweed Company

<< Provides details of how to actually

run a business including budgeting, planning and managing cash flow

Edition 1 Date: Price:

03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749497460 9780749497453

Extent: Dimensions: Subject:

288 216x138 Entrepreneurs

RICHARD HALL & RACHEL BELL

Description

Author Information

Start-Ups, Pivots and Pop-Ups is a must read for anyone with a business idea and the desire to be successful. It gives the reader the skills and knowledge to survive in today’s innovation and entrepreneurial-focused world. This book is about starting a business. It’s about putting your toe in the entrepreneurial water - perhaps through doing a short term business gig or a pop-up business - and then seeing what happens. It shows you how to listen to the customer and work out why failures may happen, and when they do, you’ll learn how to deal with them and create a new business that is robust and ready to grow.

Richard Hall works with senior executives across a range of industries to help them become better leaders and entrepreneurs.

He has held senior positions in FMCG organizations such as Reckitt, RHM, French Gold Abbott and Euro RSG.

Start-Ups, Pivots and Pop-Ups shows you the best ways of starting, testing and growing a business. It shares the stories, experience and insights of those who’ve done it, and explains how to innovate, trial, refine and succeed. Even if your business idea struggles, you’ll find out how to learn so much that you’ll pivot your business, try again and then win big time.

You’ll learn from a range of organizations including abnormal beauty company Deciem, Leon fast-food, Triumph lingerie, New York fashion tech Nineteenth Amendment, BrewDog beer, Cambridge Satchels, Allbirds, and the Cornish seaweed company.

Rachel Bell is founder of Shine Communications, the award-winning PR company. She is now chair of Academy PR.

Related Titles Working in the Gig Economy 9780749483555 £14.99

The 30 Day MBA 9780749475000 £16.99

How to Write a Business Plan 9780749475697 £9.99

Business & Management

21

Cyber Wars

This book

Hacks that Shocked the Business World

<< Takes a gripping story-telling

approach so that the reader can learn about the technology, complex consequences and real life facts in an accessible and entertaining way

Edition 1

<< Covers in-depth accounts of Date: Price:

03/05/2018 £14.99

ISBN Paperback: Ebook:

9780749482008 9780749481995

Extent: Dimensions: Subject:

248 216x138 Business Stories

hacks on Sony Pictures, TK Maxx, TalkTalk, John Podesta, and Internet of Things devices as well as what the hacks of the future will look like

<< Helps the reader understand how

cyber attacks happen, where the weak spots can be and how to stay vigilant and protect themselves and their organizations in this new world of digital threat

Author Information

Description

Charles Arthur is a freelance journalist, and author of Digital Wars: Apple, Google, Microsoft and the Battle for the Internet, published

by Kogan Page. From 2005-2014 he was technology editor at The Guardian newspaper, where he worked on coverage of scores of stories including Wikileaks, Anonymous, and LulzSec. Previously he was science and technology editor at The Independent, and before that worked at New Scientist, Business Magazine and Computer Weekly.

Cyber Wars gives you the dramatic inside stories of some of the world’s biggest cyber attacks.

These are the game changing hacks that make organizations around the world tremble and leaders stop and consider just how safe they really are. Charles Arthur provides a gripping account of why each hack happened, what techniques were used, what the consequences were and how they could have been prevented. Cyber attacks are some of the most frightening threats currently facing business leaders and this book provides a deep insight into understanding how they work, how hackers think as well as giving invaluable advice on staying vigilant and avoiding the security mistakes and oversights that can lead to downfall.

No organization is safe but by understanding the context within which we now live and what the hacks of the future might look like, you can minimize the threat.

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In Cyber Wars, you will learn how hackers in a TK Maxx parking lot managed to steal 94m credit card details costing the organization $1bn; how a 17 year old leaked the data of 157,000 TalkTalk customers causing a reputational disaster; how Mirai can infect companies’ Internet of Things devices and let hackers control them; how a sophisticated malware attack on Sony caused corporate embarrassment and company-wide shut down; and how a phishing attack on Clinton Campaign Chairman John Podesta’s email affected the outcome of the 2016 US election.

Table of Contents 1 2

Introduction Sony – Systems Wiped, Internal Documents Leaked and Network Completely Shut Down by “The Guardians of Peace” 3 TalkTalk – 157,000 Customer Details Stolen by a Hacker 4 John Podesta – Gmail Account Hacked and Emails Sent to Wikileaks 5 Mirai – The DDOS Hack that Revealed the Vulnerability of Internet of Things Devices 6 HBGary – The Security Company Brought Down

by Anonymous 7 TK Maxx – 94m Credit Card Details Stolen 8 Ransomware – Using Cryptography as a Weapon to Hold Your Data Hostage 9 Conclusion

22

Business & Management

Related Titles Digital Wars 9780749472030 £14.99

Too Fast to Think 9780749478865 £14.99

Powerhouse 9780749478315 £14.99

This book

<< Combines management theory

with blockchain analysis and competition dynamics to dispel the seven most pervasive myths that plague the understanding of blockchain

Blockchain Babel The Crypto-craze and the Challenge to Business Edition 1

<< Explains an important technological disruption for business leaders and entrepreneurs

<< Provides concrete strategic

recommendations for banks, fintechs, cloud giants, data behemoths and companies keen to stay at the cutting-edge of tech developments

Date: Price:

03/03/2019 £14.99

ISBN Paperback: Ebook:

9780749484163 9780749484170

Extent: Dimensions: Subject:

288 216x138 Digital & Technology

Description

Author Information

Blockchain is the technology behind bitcoin and other crypto-currencies. According to Santander, it could save financial institutions $15-20bn a year from 2022 onward. Most experts see an unprecedented potential, but many banks, payment processors and credit card companies fret that bitcoin entrepreneurs could cast a pall over their core business. Whatever the position of blockchain, many voices are shouting from different angles, creating a cacophony of confusion including tech-evangelists, anarcho-libertarians, and industry experts.

But while everybody in IT and banking seems to have an opinion on the blockchain, there is little systematic research, no strategic analysis. Blockchain Babel is the ultimate guide to the most disruptive technology to have entered the finance industry in recent years.

Igor Pejic is the Head of Marketing at BNP Paribas PF AT, part of Europe’s largest banking group. A former business journalist, the author regularly comments on payments, transactions and the blockchain in the media. He was voted

by McKinsey and The Financial Times as one of three finalists in the Bracken Bower Prize with his work on blockchain in 2016, which has resulted in this book.

Blockchain Babel looks at blockchain alongside innovation diffusion, competitive dynamics and management strategy. Shortlisted as one of the three best business book proposals by McKinsey and The Financial Times for the Bracken Bower Prize in 2016, this is a must-read for business leaders and aspiring leaders wanting to grasp blockchain and put it into context and understand the practical implications it may have.

Table of Contents

Related Titles

1

Too Fast to Think 9780749478865 £14.99

Blockchain, Bitcoin, and Distributed Ledgers – Disentangeling the Hype 2 A Libertarian Fantasy in the Most Regulated of Industries 3 The Dreaded Kodak-Moment that Will Never Happen – Why Banking Is Different 4 Data Behemoths Are Coming 5 Hunting for the New Competitive Advantage 6 Business Model Evolution – The Arrival of the IT-Paradigm 7 An Unparalleled Promise…For Some 8 Conclusion

Digital Darwinism 9780749482282 £14.99

Cyber Wars 9780749482008 £14.99

Business & Management

23

The Knowledge Manager’s Handbook

This book

<< Guides the reader through

the essential steps of aligning knowledge management with organizational priorities to deliver long-term benefits

A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

<< Covers best practice requirements

Edition 2

<< New to this edition: clear

Date: Price:

03/10/2019 £39.99

ISBN Paperback: Ebook:

9780749484606 9780749484613

Extent: Dimensions: Subject:

from the first internationally recognised standard for knowledge management, ISO 30401 guidance on ISO 30401, new content on the impact of AI and data analytics, and updated case studies

320 234x156 Information, Knowledge & Data Management

Author Information

Description

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and is a member of the working group for the development of ISO 30401.

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager’s Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.

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This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization’s specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager’s Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Table of Contents

Related Titles

1

Data Strategy 9780749479855 £19.99

Orientation to knowledge management implementation 2 Preparation and resources 3 Assessment and planning 4 The implementation activity 5 Case histories

Fundamentals of Risk Management 9780749483074 £39.99 The Knowledge Manager’s Handbook 9780749475536 £39.99

24

Business & Management

Skills, Careers & Employability Innovation and Best Practice in Career Development Job Seekers Specific Careers Students

www.koganpage.com

25

Featured Titles NEW EDITION Decision Making and Problem Solving Break Through Barriers and Banish Uncertainty at Work John Adair Jul 2019 9780749492809 Page 34

NEW EDITION Develop Your Presentation Skills How to Inspire and Inform with Clarity and Confidence Theo Theobald Jul 2019 9780749486358 Page 35

NEW EDITION

How to Manage Projects Essential Project Management Skills to Deliver On-time, On-budget Results Paul J Fielding Jul 2019 9780749488697 Page 36

NEW EDITION

How to Write a Business Plan Win Backing and Support for Your Ideas and Ventures

NEW EDITION How to Write Reports and Proposals Create Attention-Grabbing Documents that Achieve Your Goals Patrick Forsyth Jul 2019 9780749487089 Page 24

26

Discover our full portfolio of books at www.koganpage.com

Brian Finch Jul 2019 9780749486433 Page 38

This book

<< Tells you all you need to know to

launch a business without dropping out or waiting for graduation

<< Provides tailored information and

advice, from that lightbulb moment and getting started, to scaling up or selling your business - including specific highlights of how being a student can be an advantage

<< Includes invaluable ‘Opportunities’

section, providing explicit advice on where and how to access funding, mentorship and support

The Young Entrepreneur How to Start A Business While You’re Still a Student Edition 1

Date: Price:

03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749497347 9780749497330

Extent: Dimensions: Subject:

216 216x138 Entrepreneurs

Description

Author Information

Do you have the next great start-up idea? Do you already think like an entrepreneur - but haven’t yet finished your studies? Research shows that Generation Z (those born roughly between 1996 and 2015) are the most entrepreneurial generation yet. If you don’t want to wait until you graduate before launching the next big thing, then this book - written by successful young entrepreneurs and Gen Z-ers Swish Goswami and Quinn Underwood - is for you. Showing you step-by-step how to set up and run your business (without dropping out!), The Young Entrepreneur guides you through the real-life case study of Swish & Quinn’s latest venture, and shows you how you can do it too.

Swish Goswami and Quinn Underwood are award-winning serial entrepreneurs, speakers, influencers... and college students.

Packed with practical and realistic advice, and useful links and templates, The Young Entrepreneur gives you the unvarnished truth of how you can get your business idea off the ground - without sacrificing your education. Featuring inspiring examples and an invaluable resources section to give you the tools you need, this book is your one-stop guide to jump start your entrepreneurial journey.

Table of Contents

Related Titles

1 2 2.1 2.2 3 3.1

Be a Free Range Human 9780749466107 £14.99

Foreword by Gary Vaynerchuk Entrepreneur Introduction – what to expect The entrepreneur mindset Endeavour The Lightbulb Moment – How to Come Up with an Idea 3.2 Common Mistakes 3.3 Infrastructure 3.4 MVP (Minimum Viable Product) 3.5 Development 3.6 Launch 3.7 Traction 3.8 Fundraising 3.9 Scale 3.10 End Goal 3.11 Misconceptions of Starting a Business 3.12 Ecosystem 3.13 Opportunities

Gen Z entrepreneur and venture capitalist Swish Goswami has consulted for organizations such as Google, Western Union and American Express. He was inducted into Plan Canada’s Top 20 under 20, and won Startup Canada’s Young Entrepreneur of the Year and the UN’s Outstanding Youth Leadership award, both in 2016.

Gen Z social entrepreneur Quinn Underwood is co-founder of healthtech startup ADVIN; analytics company Arzela; and international NGO Indian Umbrella. One of Scotiabank’s Bright Future Award winners in 2015, his academic research focuses on global health and mobile technology.

Starting a Business From Home 9780749480844 £14.99

How to Write a Business Plan 9780749475697 £9.99

Skills, Careers & Employability

27

Be A Free Range Human

This book

<< Will energize and empower you

to break out of the career cage and create a free range life that works for you - without fitting into someone else’s formula

Escape the 9-5, Create a Life You Love and Still Pay the Bills Edition 2

<< Gives step-by-step tools that you

can tailor to your own needs to allow you to go from ‘idea’ to ‘getting well and reliably paid’

Date: Price:

03/09/2019 £14.99

ISBN Paperback: Ebook:

9780749497095 9780749497101

Extent: Dimensions: Subject:

304 216x138 Work/Life Balance

<< New to this edition: updated

content on dealing with overwhelming internet advice; new and up to date case studies; a completely revised method for how to apply the steps to different personality types

Author Information

Description

Marianne Cantwell is an expert on creating a free range career and a successful work-life that fits who you really are (and the life you want). The founder of Free Range Humans, and a leading TEDx speaker, thousands have done her courses on finding your ‘thing’ (and making it work as you). Her thinking has featured everywhere from Business Week and CBS MoneyWatch, to The Guardian, Daily Mail and Entrepreneur magazine.

Trapped in a job or business that’s “just not you”? Always dreaming of your next vacation or living for the weekend? Marianne Cantwell’s straight-talking bestseller will help you break out of that career cage and Be A Free Range Human. It’s about much more than just quitting your job and becoming your own boss. It’s about life on your terms, working when, where and how you want - so you don’t have to leave a piece of yourself at the door in order to get paid.

With brand new stories of people who have successfully gone free range, this second edition won’t just inspire you, it will give you unconventional and practical steps to:

A corporate escapee herself, she now lives and works in several countries (often between London and California), and carries her business in an unexpectedly tiny laptop.

Rights Sold 1st Edition: Arabic, Czech, Thai

-

Discover what you really want to do with your life (even if no answer has ever fully fit)

-

Test an idea in under 30 days

-

Create a free range career, tailor-made for you and the life you want

-

Get paid well to be you

-

Stand out from the crowd and do things your way!

Be A Free Range Human was one of the first and most popular guides to creating a custom career (without an office or a boss). Updated with new advice on how to make free range work for your personality (you don’t need to be a constantly-networking extrovert or have an MBA), this smart, energizing guide will help you cut through the noise, see your options in a new way, and get the freedom and fulfilment you crave.

Table of Contents

Related Titles

1 2 3

Be a Free Range Human 9780749466107 £14.99

Introduction Get ready for the ride Creating your free range life (how to decide what you really want) 4 Think like a free range human 5 Build your free range escape hatch

Unlocking Happiness at Work 9780749478070 £14.99

Too Fast to Think 9780749478865 £14.99

28

Skills, Careers & Employability

This book

<< New to this edition: Fully updated for 2019, including recent changes to both theory and practical tests

<< Provides an unique, established

and exclusive ten-step method to teach anyone how to drive

Learn to Drive in 10 Easy Stages Edition 7

<< Contains over 500 colour

illustrations to ensure readers familiarise themselves with signs on the road

Date: Price:

03/08/2019 £14.99

ISBN Paperback: Ebook:

9780749489489 9780749489496

Extent: Dimensions: Subject:

352 234x156 Work/Life Balance

Description

Author Information

Learn to Drive in 10 Easy Stages is one of the most well-established guides to preparing for and undergoing a driving test. This new edition contains everything that prospective students need to know - with both the theory and practical tests covered in this one volume. In full colour throughout, and with a wealth of new and updated illustrations, the guide is designed to be as user-friendly as possible and will ensure that readers are well prepared for their driving tests. The book includes a unique 10-step programme to help in preparing for the practical test as well as over 600 practice questions to help prepare for the theory test.

Dr John Wells is well known in the driver training profession as an author of training materials for driving instructors and learner drivers. A recognized expert on driving skills and all aspects of driving tests, both theory and practical, his work is recommended by the profession’s leading trade body, the Driving Instructors Association.

Table of Contents

Related Titles

1 1.1 1.2 1.3 1.4

Learn to Drive in 10 Easy Stages 9780749474782 £14.99

Driving skills Stage 1 – Before you drive Stage 2 –Get to know your car Stage 3 –Starting to drive Stage 4 –Learning to plan ahead and gaining more control 1.5 Stage 5 –Road positioning and turning corners 1.6 Stage 6 –Manoeuvring at low speed 1.7 Stage 7 –Gaining experience and using common sense 1.8 Stage 8 –Learning to anticipate problems and avoid accidents 1.9 Stage 9 –Driving at higher speeds, basic maintenance and dealing with emergencies 1.10 Stage 10 – The driving test and the Pass Plus scheme 2 Driving theory test 2.1 About the theory test 2.2 Theory test assessment paper 1 2.3 Theory test assessment paper 2 2.4 Theory test assessment paper 3 2.5 Theory test assessment paper 4 2.6 Theory test assessment paper 5 2.7 Theory test assessment paper 6 2.8 Theory test assessment paper 7 2.9 Theory test assessment paper 8 2.10 Answers to theory test assessment papers 3 Appendices 3.1 Appendix 1 – Show me, tell me questions for car drivers 3.2 Appendix 2 – Checkpoint answers and progress records

The Driving Instructor’s Handbook 9780749480295 £19.99 How to Master the BMAT 9780749471873 £14.99

Skills, Careers & Employability

29

Your Money 2019-20

This book

<< Explains everything you need to

know about your money (however much of it you have or don’t have) in easy to understand language

The Beginner’s Guide to Earning, Spending, Borrowing and Saving

<< Features handy tips, clarifying Edition 1

examples, and practical practice exercises to help you understand the financial principles and apply them to your own life and situation

Date: Price:

03/08/2019 £14.99

ISBN Paperback: Ebook:

9780749497286 9780749497279

Extent: Dimensions: Subject:

<< Includes information on UK tax

allowances and thresholds, giving you the up-to-date knowledge you need to understand how the latest financial regulations affect you and your money

280 234x156 Personal Finance & Investment

Author Information

Description

Jeannette Lichner is an executive coach and economic consultant. Originally from Virginia, USA, and based in London for the last 20+ years, she began her financial career as an accountant at Price Waterhouse in New York, going on to global financial services companies such as Bank of America and Morgan Stanley, and a ten-year career as a governance, risk and regulatory consultant. Currently, in addition to her Non-Executive Director and Advisory roles, she coaches young adults on career choices and financial literacy.

However much money you have, if you are interested in being in control of it, Your Money 2019-20 is here to help. Endorsed by the Chartered Institute of Securities and Investments (CISI), and written by personal finance expert and executive coach Jeannette Lichner, this handy guide answers all the questions you were afraid to ask about fiscal affairs in a down to earth and practical way.

Do I need to know about pensions? What’s interest, and how is it worked out? What do the numbers on my payslip mean? Where and how can I borrow money? How does an overdraft work? All these questions and more are explained in simple terms in this comprehensive handbook. Packed with top tips, up-to-date numbers on UK tax allowances and thresholds, and useful exercises to help you understand your own money motivations and apply the rules to your own life, Your Money 2019-20 is everything you need to start making great financial decisions.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14

30

Skills, Careers & Employability

Foreword [Simon Culhane, CEO of CISI] Money Habits Earning Money Spending Money Managing Money Coming In and Going Out Handling a Money Shortfall Excess Money Financial Basics – Pay Related Financial Basics – Everything Else Your Credit Score Making Big Financial Decisions Avoiding Money Pitfalls Some Things are Outside Your Control Relevant Reading

Related Titles The Daily Telegraph Tax Guide 2017 9780749479510 £14.99 The Good Retirement Guide 2018 9780749481735 £19.99

This book

ANNE BODEN

THE

MON EY REVOLUTION

<< Teaches new financial behaviours

which will help people transform their bank balances for the better and create a healthier relationship with money

<< Shatters commonly held

misconceptions about how people, save, spend and invest their money

<< Explains simply such things as

digital banking, ‘smart saving’, fintech and web based investing

EASY WAYS TO MANAGE YOUR FINANCES IN A DIGITAL WORLD

The Money Revolution Easy ways to manage your finances in a digital world Edition 1 Date: Price:

03/06/2019 £14.99

ISBN Paperback: Ebook:

9781789660616 9781789660630

Extent: Dimensions: Subject:

AMY BRANN

288 234x156 Personal Finance & Investment

Description

Author Information

There’s never been a shortage of advice on managing your money, clearing debt, being canny with your cash and getting the best deals. But it can be hard work, and everyone seems to be saying something different.

Anne Boden MBE is founder and CEO of Starling Bank. She began her 30 year career in the finance sector as a graduate trainee with Lloyds Bank. In 2001 she became COO of Allied Irish Bank. In 2014 she founded the mobile bank Starling, which was voted the Best British Bank in 2018. She is a regular speaker and commentator on the role of fintech in modern life.

What if you could easily cut through all the rhetoric and noise and everything could be made straight forward? In The Money Revolution, banking entrepreneur Anne Boden shines a spotlight on how we save, spend and invest our money. By adopting a few new behaviours, it’s possible to transform your bank balance for the better.

The Money Revolution breaks through the traditional thinking about money and what you’ve always been told you should expect from financial institutions. Sharing the benefits of smart banking, fintech solutions and the advantages of open banking, it covers a range of financial solutions, from savings and investments to pensions, bill payments and travel money. Find out everything you need to know to get the best out of your money every day.

Table of Contents

Related Titles

1 2

The Daily Telegraph Tax Guide 2018 9780749483623 £14.99

Introduction The changing face of money and the changing face of banking 2.1 Bank of things – our new relationship with money 2.2 Changing role of banks 2.3 Love your data 3 Fintech and digital solutions to everyday financial issues 3.1 Loyalty and receipts 3.2 Savings and investments 3.3 Insurance 3.4 Digital mortgages 3.5 Charity 3.6 Credit scores 3.7 Asset management 3.8 Travel 3.9 Loans 3.10 Afterword

How the Stock Market Works 9780749480554 £14.99

The Good Retirement Guide 2019 9780749483975 £19.99

Skills, Careers & Employability

31

Bounce Back

This book

How to Fail Fast and be Resilient at Work

<< Helps you bounce back better and

Edition 1

<< Empowers you to take control of

faster, whether you’re new to the world of work or taking steps into leadership

your personal and professional development, by showing you how to improve your resilience at work and become more innovative, creative and successful

03/10/2019 £14.99

Date: Price:

<< Features practical advice, individual

ISBN Paperback: Ebook:

9780749497361 9780749497354

Extent: Dimensions: Subject:

288 216x138 Work/Life Balance

and group exercises, practice tips, and a useful resilience selfassessment tool to make it really easy to apply the advice to your own life and work

Author Information

Description

Dr Susan Kahn is a coach, consultant, and mediator. As a coach, she works together with individuals and their organisations to help clients develop and enhance their authentic leadership style. As a mediator, she is skilled in improving working relationships and developing common understanding between parties in toxic relationships. In addition to her clients, she is a lecturer at Birkbeck, University of London, teaching coaching and organisational psychology, and is a faculty member at the School of Life, working with businesses to develop their emotional intelligence.

Success. Innovation. Creativity. Growth.

We all want these things at work - but the one thing they all have in common is that they involve failure. A fear of failure, or the inability to bounce back and learn from failures, is one of the biggest things that can hold us back in our professional development - so how do we learn how to fail well and develop our resilience? Wherever we work, and whatever role we deliver, we all have the power to change our thinking and our response to failure - Bounce Back is here to help.

Written by consultant and teacher, Dr Susan Kahn, this book will show you how to embrace failure. Failing fast, failing well, and learning how to be agile and resilient at work is a vital part of being a successful and innovative leader, approaching opportunities with excitement and creativity, and driving forward your personal and professional growth. Packed with practical exercises, inspirational case studies, and a useful resilience self-assessment guide, Bounce Back will show you how to invest in your resilience in a deliberate way, and empower you to face risk head-on. From learning how to respond well to critical feedback, to understanding cultural attitudes to failure around the world, this book will help you be a stronger, more resilient you.

Table of Contents

Related Titles

1 2 3 4 5 6

Dealing with Difficult People 9780749475598 £9.99

Introduction Fail!

Accepting Failure Building Resilience Learning from Failure Around the World Closing Thoughts

Develop Your Leadership Skills 9780749475635 £9.99

Unlocking Happiness at Work 9780749478070 £14.99

32

Skills, Careers & Employability

This book

<< Gives both native and non-native

English speakers a solid grounding and confidence boost in writing for business; including email, CVs and cover letters, social media, common errors and how to avoid them, and global business English

How to Write Effective Business English Your Guide to Excellent Professional Communication

<< Features international case studies

Edition 3

<< New to this edition: New chapter

Date: Price:

03/09/2019 £14.99

ISBN Paperback: Ebook:

9780749497293 9780749497309

Extent: Dimensions: Subject:

168 216x138 Career Development

to illustrate examples in context, including Innocent, Ogilvy and Mather, and Virgin

on writing for different generations, clients and colleagues; updated content on instant messaging, gender-neutral pronouns, and the enduring power of paper

Description

Author Information

Do you need a confidence boost in your workplace communication? Whether you speak English as an additional language, or you’re a native speaker looking to take your writing to the next level, How to Write Effective Business English provides easy to apply guidance on how to express yourself in writing clearly, concisely, and confidently. With case studies from companies such as Innocent and Virgin which demonstrate how English is used internationally in business, and ideas to help you get your communications right first time, this book is ideal for multinational companies where communication is a priority. For native English speakers, it may mean un-learning things you were taught at school and learning how to save time by getting to the point more quickly in emails; for intermediate English speakers, it focuses on the areas that are easy to get wrong.

Fiona Talbot is an internationally acclaimed business writing author. She works in the UK and internationally, training and advising on how to deliver premier written corporate communication for both native and nonnative English speakers in today’s digital, global economy. She has featured in major publications such as The Sunday Times, The Irish Times, The Press Association, Accounting Technician and Personnel Management, to name just a few. She is also the author of Improve Your Global Business English, Make an Impact with Your Written English, and Executive Writing Skills for Managers, all published by Kogan Page.

Author Fiona Talbot uses real international business scenarios to help you develop and apply your skills, and provide you with answers that even your boss might not know. You will learn a system to help you quickly and easily write emails, letters, social media content, CVs and more. Featuring sections on punctuation and grammar, checklists to help you assess your progress, updated content on instant messaging and gender-neutral pronouns, and now with a new chapter on writing for different colleagues and co-workers, this third edition of How to Write Effective Business English will help you get your message across with impact.

Table of Contents

Related Titles

1 2 3 4 5

How to Write Effective Business English 9780749475550 £14.99

6 7 8 9 10 11 12 13 14

Introduction Why are you Writing?

Business Writing for Today Quality Matters Writing across Generations – For Colleagues and Clients Telling your Story through Social Media Defining Business English?

Writing English for Global Business Email and Instant Messaging Punctuation and Grammar Tips Some Basics Change when English is Used Globally Common Confusions and How to Avoid Them Paper is Here to Stay Conclusion

Rights Sold 1st Edition: Estonian, Japanese 2nd Edition: Polish

How to Organize Yourself 9780749475772 £9.99

How to Write a Business Plan 9780749475697 £9.99

Skills, Careers & Employability

33

Decision Making and Problem Solving

This book

<< Provides tried and trusted methods to evaluate your own decisionmaking processes and facilitates the implementation of decisions

Break Through Barriers and Banish Uncertainty at Work Edition 4

<< Is written by the leadership guru

and best-selling author John Adair, with over 500,000 books sold and translations into 25 languages

<< Is part of the bestselling Creating

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749492809 9780749492939

Extent: Dimensions: Subject:

112 216x138 Creating Success

Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

Author Information

Description

John Adair is acknowledged internationally as an authority on leadership. The world’s first Professor of Leadership Studies, he advises organizations and has received the Lifetime Achievement in Leadership Award.

He continues to write and teach throughout the world, inspiring new audiences with his timeless and timely vision of leadership. He is the author of the best-selling classics Not Bosses But Leaders, The John Adair Lexicon of Leadership and The Inspirational Leader, all published by Kogan Page.

In Decision Making and Problem Solving, leadership guru John Adair provides the techniques and insights you need to find solutions, spark creativity and confidently make the right decisions. Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips to provide a clear framework that can generate ideas and inspire confidence in your team - so you can spot the solution in every problem, and create ideas to rival even the best strategists.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Rights Sold 2nd Edition: Arabic 3rd Edition: Chinese (Simplified), Italian, Russian, Turkish, Vietnamese

Table of Contents 1 2 3 4 5 6 7 8

Introduction Your Mind at Work The Art of Effective Decision Making Sharing Decisions with Others Key Problem-solving Strategies How to Generate Ideas Thinking Outside the Box Developing your Thinking Skills

Related Titles How to Manage People 9780749475673 £9.99

Dealing with Difficult People 9780749475598 £9.99

Decision Making and Problem Solving 9780749475611 £9.99

34

Skills, Careers & Employability

This book

<< Helps you face your performance demons, improve your skills and enhance your career prospects

<< Provides in-depth advice on how

to cultivate successful interaction with an audience, find an authentic voice, and judge what’s expected of a presenter

<< Is part of the bestselling Creating

Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

Develop Your Presentation Skills How to Inspire and Inform with Clarity and Confidence Edition 4

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749486358 9780749486365

Extent: Dimensions: Subject:

200 216x138 Creating Success

Description

Author Information

Develop Your Presentation Skills offers step-by-step realistic advice to improve your confidence, prepare effectively and nail that presentation. Going beyond just handling nerves and presenting PowerPoint slides, this quick and easy guide provides a practical toolkit for developing a winning presentation and improving your confidence along the way. From unpicking the original brief and understanding just what the audience wants, to facing your performance demon, and constructing compelling content, you will keep your audience rapt with attention.

Theo Theobald is a seasoned presenter, freelance writer and business consultant with a track record that includes positions in senior sales and marketing positions with the BBC and a creative writing career embracing major internet and audio production. He is the author of On Message, also published by Kogan Page.

Complete with anecdotes and expert input to help you avoid disaster, Develop Your Presentation Skills also includes content to help you to deliver a presentation ‘stripped bare’ and to use new media to engage with your audience. Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips to help you find your voice and use it with style; to inform, to persuade, to impress.

Rights Sold 3rd Edition: Chinese (Simplified), Italian, Vietnamese

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

Introduction What’s Your Motivation?

Where do you Begin?

What on Earth are you Going to Say? It’s Time to Write... Now! The Power of Storytelling Using Humour What’s the Point of PowerPoint?

Other Visual Aids Rehearsal Finding Your Voice Openings Endings Handling Your Nerves Handling Your Audience Question and Answer Sessions Getting Ready – Some Practical Aspects As the Moment Approaches Stripped Bare

20 21 22 23

Advanced Interactivity Progress Report Presentations in Action What Next?

Related Titles Develop Your Presentation Skills 9780749475659 £9.99

Skills, Careers & Employability

35

How to Manage Projects

This book

Essential Project Management Skills to Deliver On-time, On-budget Results

<< Is part of the bestselling Creating

Edition 1

<< Provides a complete, jargon-free

introduction to the principles and practices of project management Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749488697 9780749489021

Extent: Dimensions: Subject:

200 216x138 Creating Success

<< Features practical, exercises,

templates tools and checklists to use in real life

Author Information

Description

Paul J Fielding (Ph.D.) is a business consultant specializing in developing project management systems, business operations, and quality systems for his clients. He has received international awards and recognition (including the Deming Award), and has worked across many industries, technologies, and cultures, from large institutions to startups and nonprofits. He has developed a worldwide reputation for developing quality project management systems, international business operations, creating game-changing process innovations, and quality improvement processes. He currently offices out of Portland, ME; Dallas, TX; and NYC.

Are you overwhelmed by project management jargon? Interested in developing a project management career, but bewildered by the plethora of costly courses and qualifications? Then this is the book for you. How to Manage Projects explains the fundamentals of this essential skill in a clear, practical and accessible way, making it the perfect introduction to managing better projects in your current role, or even that first step to developing a professional career as a project manager.

Brand new for 2019, the latest addition to Kogan Page’s bestselling Creating Success series features practical exercises, useful templates, and top tips, and takes you through successfully and confidently managing a project from conception to completion. Essential reading for anyone who wants to manage their own projects well without all the unnecessary jargon, How to Manage Projects makes this vital skill easily accessible with one handy, easy-to-use book.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Table of Contents

Related Titles

1 2

Successful Project Management 9780749475833 £9.99

3 4 5 6 7 8 9 10 11 12 13

36

Skills, Careers & Employability

14

Introduction The Accidental Project Manager – What is this Going to Take?

Where Does a Project Manager Fit in the Organization?

Governance, Stakeholders, and Customers Project Scope – Defining It, Managing It, Changing It, and Avoiding Creep The Project Quality Plan What Type of Project is this?

Project Staffing Planning the Project – Schedule and Time Management Design and Configuration Management Cost Estimating and Cost Management The Supply Chain – Managing Procurement, Vendors, and Resources Project Execution – Tracking, Updating, Reporting, and Acceptance Epilogue – Data Gathered and Lessons Learnt

How to Manage People 9780749475673 £9.99

Dealing with Difficult People 9780749475598 £9.99

This book

<< Offers very practical tips that

are easy to implement and will overhaul how you run your work and home life

How to Organize Yourself Simple Ways to Take Control, Save Time and Work More Efficiently

<< Includes information on dealing

with email overload, organizing digital files, and the latest notable software to give an immediate impact on how organized you are

<< Is part of the bestselling Creating

Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

Edition 6

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749484798 9780749484804

Extent: Dimensions: Subject:

184 216x138 Creating Success

Description

Author Information

How to Organize Yourself will help you to dramatically improve the way you work. With great tips on how to determine your goals, prioritize your tasks and manage your time, it also includes practical advice on how to: focus on the things that produce results; overcome distractions; build positive work habits; avoid information overload and make effective use of technology.

John Caunt is a freelance writer, coach and trainer. His previous experience includes more than twenty years as a practitioner and manager in further education. He is the author of Stay Confident, How to Organize Yourself, Boost Your Self-Esteem and 30 Minutes to Manage Information Overload, all published by Kogan Page.

Updated for 2019, this 6th edition now features even more practical exercises, useful templates, and top tips to help you get organized, as well as content on how to deal with the ubiquitous presence of smartphones and adapt to the ever increasing scope for interruption and procrastination in our 24/7 lives. How to Organize Yourself will enable you to take control of your workload, reduce stress and fatigue, and free up time for the things that really matter.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11

Introduction Know Where You are Going Organize Your Time Understand the Way You Work Organize Information Organize the Way You Work with Others Organize Your Space Organize Filing Systems Use Technology to Assist Organize Yourself at Home and Away Keep Up the Good Work

Rights Sold 4th Edition: Arabic 5th Edition: Chinese (Simplified)

Related Titles How to Organize Yourself 9780749475772 £9.99

Dealing with Difficult People 9780749475598 £9.99

How to Manage People 9780749475673 £9.99

Skills, Careers & Employability

37

How to Write a Business Plan

This book

<< Is a one-stop guide to producing

the most professional and convincing business plans for a new venture, including in-depth advice on plans for internal as well as external company use

Win Backing and Support for Your Ideas and Ventures Edition 6

<< Provides invaluable help with the

sales forecast and compiling of all the necessary financial information

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749486433 9780749486440

Extent: Dimensions: Subject:

192 216x138 Entrepreneurs

<< Is part of the bestselling Creating

Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

Author Information

Description

Brian Finch is an independent consultant, with considerable experience of preparing and delivering effective business plans, as well as advising others on their preparation of winning material. He is the author of Effective Financial Management, also published by Kogan Page.

Whether you are starting or selling your own business, business plans are an essential part of the process. How to Write a Business Plan gives you the expert guidance you need to make an impact with your plan, including advice on researching competitors, presenting your management skills and successfully communicating your strategic vision. Whether it is to raise finance, sell a business or develop a specific project, this is your one-stop guide to producing the most professional and convincing business plan for a new venture.

Rights Sold

Fully updated for 2019, this 6th edition now features even more practical exercises, useful templates, and top tips to help you write a comprehensive and compelling plan, as well as content on digital developments such as crowdfunding, online retailing and digital marketing.

2nd Edition: Italian 5th Edition: Chinese (Simplified), Korean

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

38

Skills, Careers & Employability

Introduction The Structure of the Plan Summary The Business Background The Market Operations Management The Proposal The Forecast Financial Information Risks Legal Issues and Confidentiality Selling Your Business Improve Performance with a Business Plan Using Business Plans for Bidding

Related Titles How to Write a Business Plan 9780749475697 £9.99

How to Manage People 9780749475673 £9.99

How to Write Effective Business English 9780749475550 £14.99

This book

<< Offers clear, concise and practical

guidance on how to write succinctly and with impact across different media, as well as deciding what to include in a report

<< Is part of the bestselling Creating

Success series, which has sold over a million copies and contains practical advice on essential and value-adding work skills to help you develop your career

<< Free downloadable SWOT

(Strengths, Weaknesses, Opportunities and Threats) analysis template

How to Write Reports and Proposals Create Attention-Grabbing Documents that Achieve Your Goals Edition 5

Series: Date: Price:

Creating Success 03/07/2019 £9.99

ISBN Paperback: Ebook:

9780749487089 9780749487201

Extent: Dimensions: Subject:

160 216x138 Creating Success

Description

Author Information

How to Write Reports and Proposals is essential reading for achieving effective writing techniques. Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business, and this book provides practical advice on how to impress, convince and persuade your colleagues or clients.

Patrick Forsyth runs Touchstone Training & Consultancy and specializes in marketing, sales and communications skills. He is the author of more than 50 successful business books (with translations into 23 languages), including Successful Time Management also published in the Kogan Page Creating Success series.

He writes regularly for a number of business journals, and for Writing Magazine, and devises and writes training materials.

Fully updated for 2019, this 5th edition now features even more practical exercises, useful templates, and top tips that will help you to write succinctly and with impact across different media. How to Write Reports and Proposals will give you the tools to put over a good case with style.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this millionselling collection of accessible and empowering guides will get you up to speed in no time.

Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.

Table of Contents 1 2 3 4 5 6 7 8

Introduction – Pitfalls and Opportunities What Makes Good Business Writing?

Creating a Good Report Preparing to Write The Power of Language Making Numbers Clear Making Proposals Persuasive The Contribution of Layout and Presentation

Rights Sold 4th Edition: Chinese (Simplified), Italian, Vietnamese

Related Titles How to Write Reports and Proposals 9780749475734 £9.99 How to Write a Business Plan 9780749475697 £9.99

How to Write Effective Business English 9780749475550 £14.99

Skills, Careers & Employability

39

British Qualifications 2020

This book

<< Gives a comprehensive and up-to-

date overview of higher education in the United Kingdom, including both academic and professional vocational qualifications

A Complete Guide to Professional, Vocational and Academic Qualifications in the United Kingdom

<< Lists over 350 professional

institutes and accrediting bodies, giving information on membership and qualifications, along with degrees and postgraduate awards from all UK universities and colleges

Edition 50 Date: Price:

03/12/2019 £89.99

ISBN Paperback: Ebook:

9780749497408 9780749497415

Extent: Dimensions: Subject:

656 240x170 Specific Vocations

<< Fully explains the most

relevant and recent reforms to UK education, providing the essential context for students and professionals undertaking qualifications

Author Information

Description

British Qualifications 2020 is compiled and updated using details direct from the universities, professional institutes and awarding bodies to ensure that the book contains the most current, correct information available.

Now in its 50th edition, British Qualifications 2020 is the definitive one-volume guide to every recognized qualification on offer in the United Kingdom. With an equal focus on both academic and professional vocational studies, this indispensable guide has full details of all institutions and organizations involved in the provision of further and higher education, making it the essential reference source for careers advisers, students, and employers. It also contains a comprehensive and up-to-date description of the structure of further and higher education in the UK, including an explanation of the most recent education reforms, providing essential context for the qualifications listed.

British Qualifications 2020 is compiled and checked annually to ensure the highest currency and accuracy of this valuable information. Containing details on the professional vocational qualifications available from over 350 professional institutions and accrediting bodies, informative entries for all UK academic universities and colleges, and a full description of the current structural and legislative framework of academic and vocational education, it is the complete reference for lifelong learning and continuing professional development in the UK.

Table of Contents

Related Titles

1 2 3 4 5

British Qualifications 2019 9780749483890 £89.99

6 7 8

40

Skills, Careers & Employability

Introduction Teaching Establishments Qualifications Qualifications Awarded in Universities Qualifications Awarded by Professional and Trade Associations Bodies Accrediting Independent Institutions Study Associations and the Learned Societies Index

The A-Z of Careers and Jobs 9780749482305 £19.99

This book

<< Covers the most recent changes to

the ADI examinations, as well as the ADI Standards Check and UK driving test changes, making it the most up-to-date resource on the market

Practical Teaching Skills for Driving Instructors Developing Your Client-Centred Learning and Coaching Skills

<< Complements the bestselling partner title, The Driving Instructor’s Handbook

Edition 11

<< New to this edition: New chapter, including examples, to explain and contextualize the National Standards; incorporated feedback on the changes to the driving test manoeuvres with more and better examples

Date: Price:

03/12/2019 £19.99

ISBN Paperback: Ebook:

9780749498580 9780749498597

Extent: Dimensions: Subject:

296 234x156 Specific Vocations

Description

Author Information

Listed by the DVSA as essential reading for the ADI exams, Practical Teaching Skills for Driving Instructors is an indispensable guide for all new and established driving instructors.

Fully revised and updated for this 11th edition, it also provides all the necessary advice for the conscientious instructor keen to communicate effectively with their learners.

John Miller has been involved in the driver training industry for over 35 years. A qualified and experienced instructor trainer and LGV instructor, for many years he ran his own driving school for car and lorry drivers, together with an instructor training facility.

He is now a consultant to the driver training industry.

Containing essential guidance on teaching, communication and coaching skills, Practical Teaching Skills for Driving Instructors is ideal for both existing and trainee driving instructors.

It investigates how and why people learn, and the different teaching and learning processes that are involved. With sections on structuring lessons and problem solving, it covers the whole teaching process, from early stage lessons to the final practical test. The companion title to the popular best-seller, The Driving Instructor’s Handbook, this is your practical guide to developing and improving your ability to teach driving as a lifetime skill.

Table of Contents 1 2 3 4 5 6 7 8

Introduction Learning to Drive Communication Skills Client-centred Learning and Coaching Lesson Structure and Content Structured Driver Training National Driving Training Standards Explained The ADI Standards Check

Related Titles

Miller is the author of The Driving Instructor’s Handbook and Practical Teaching Skills for Driving Instructors, both of which are listed by the Driver and Vehicle Standards Agency as recommended reading material for the Approved Driving Instructors’ exams, both published by Kogan Page.

Practical Teaching Skills for Driving Instructors 9780749480318 £19.99 The Driving Instructor’s Handbook 9780749480295 £19.99 Learn to Drive in 10 Easy Stages 9780749474782 £14.99

Skills, Careers & Employability

41

The Return to Study Handbook

This book

<< Is a one-stop, comprehensive guide for candidates on professional qualifications, mature students, distance or part-time learners, adults returning to study, and other non-traditional students, providing the full range of mental and practical skills you need to succeed

Study Skills for Mature, Distance, and Workplace Learners Edition 1

<< Will help you effectively manage Date: Price:

03/09/2019 £14.99

ISBN Paperback: Ebook:

9780749496906 9780749496913

Extent: Dimensions: Subject:

288 234x156 Students

your learning alongside the diverse and often conflicting priorities of adult life, including full-time work or family responsibilities

<< Features recommended technology tools, practical exercises, useful templates, and inspirational and aspirational case studies from a range of non-traditional, real-life students and graduates

Author Information

Description

Chloe Burroughs is a Graduate Ambassador for the Open University. Study coach, blogger, entrepreneur, and contributing writer for We Are The City; she specializes in using her own experience as a full-time professional and parttime distance learner, to help people overcome barriers to learning and achieve the grades they need to advance in their careers.

Have you learned how to learn? Written especially for professional or distance learners, part-time or mature students, and formal CPD qualification candidates, The Return to Study Handbook will teach you how to study effectively, ace your ongoing education, and get the grades you need to advance in your career. Whether you need to balance your learning with full or part-time work, or overcome the ‘mindset gremlins’ stemming from a negative school experience, this book will empower you to effectively manage your own learning and provide you with the full range of mental and practical skills you need to succeed.

42

Skills, Careers & Employability

Packed with practical tools, tips, exercises, case studies and strategies, plus the author’s own inspirational story, The Return to Study Handbook not only covers the study skills necessary for any student to be successful - such as effective note-taking; exam technique; and essay writing - but it specifically addresses relevant topics for non-traditional students. With advice on recommended technology aids; handling procrastination and distractions; dealing with overwhelm and avoiding burnout; managing distance learning; and overcoming the mental and emotional barriers of past experiences, this book will guide you through everything you need to achieve the grades and career that you want.

Table of Contents

Related Titles

1 Introduction 2 Getting ready for university study 2.1 Independent learning 2.2 Embrace your non-traditionalism 2.3 How to prepare for university 2.4 Goal-setting 3 Mindset and motivation 3.1 Mindset 3.2 Motivation 4 Productivity and organization 4.1 Organization 4.2 Productivity 4.3 The dark side of productivity 5 Tutorials, note-taking and assignment skills 5.1 Tutorials 5.2 Note-taking 5.3 Essay writing 6 Exam preparation 6.1 Exam revision 6.2 Exam techniques 7 Personal development 7.1 Continuous study skills improvement

The 30 Day MBA 9780749475000 £16.99

Confident Data Skills 9780749481544 £14.99

Successful Time Management 9780749475819 £9.99

Marketing & Communications Innovation and Best Practice in Advertising B2B Marketing Branding Consumer Behaviour Digital Marketing Luxury Marketing Market Research Marketing Analytics Marketing Fundamentals Marketing Strategy & Planning Public Relations Retail Sales & Account Management

www.koganpage.com

43

Featured Titles NEW BOOK The End of Marketing Humanizing Your Brand in the Age of Social Media and AI Carlos Gil Oct 2019 9780749497576 Page 45

NEW BOOK Brand Storytelling Put Customers at the Heart of Your Brand Story Miri Rodriguez Dec 2019 9780749490478 Page 46

NEW BOOK

Communicate in a Crisis Understand, Engage and Influence Consumer Behaviour to Maximize Brand Trust Kate Hartley Aug 2019 9780749486501 Page 48

Amazon How the Worldâ&#x20AC;&#x2122;s Most Relentless Retailer will Continue to Revolutionize Commerce

NEW BOOK

Natalie Berg & Miya Knights Jan 2019 9780749482794 Page 48 Social Media Strategy

A Practical Guide to Social Media Marketing and Customer Engagement Julie Atherton Oct 2019 9780749497071 Page 24

44

Discover our full portfolio of books at www.koganpage.com

CARLOS GIL

This book

THE

END

<< Explains how to humanize your

brand through storytelling, customer advocacy and effective influencers customers and employees as brand ambassadors from social media giants such as Kim Kardashian and DJ Khaled

Humanizing your brand in the age of social media and AI

Description

Kogan Page The End of Marketing - Dev 1 05.12.18

Edition 1

<< Features case studies and examples

MARKETING

date

Humanizing Your Brand in the Age of Social Media and AI

<< Describes how to engage

OF

job

The End of Marketing

call 020 3268 2255 email hello@d-studio.co.uk 82 Southwark Bridge Road London SE1 0AS www.d-studio.co.uk

Social networks are the new norm and traditional marketing is failing in today’s digital, always-on culture. Businesses across the world are having to face up to how they remain relevant in the choppy waters of the digital ocean. In an era where a YouTube star gets more daily impressions than Nike, Coca-Cola and Walmart combined, traditional marketing as we know it is dead. we value our work concepts are property of d.studio until payment of agreed fee

The End of Marketing revolutionizes the way brands, agencies and marketers should approach marketing. From how Donald Trump won the American presidency using social media and why Kim Kardashian is one of the world’s biggest online brands, through to the impact of bots and automation, this book will teach you about the new features and emerging platforms that truly engage with customers and employees. Discover bold content ideas, hear from some of the world’s largest brands and content creators, and find out how to build smarter paid-strategies guaranteed to help you dominate your markets.

Date: Price:

03/10/2019 £14.99

ISBN Paperback: Ebook:

9780749497576 9780749497590

Pages: Format (mm): Subject:

240 216x138 Digital Marketing

Author Information Carlos Gil is an international keynote speaker and award-winning digital storyteller with over a decade of experience leading social media strategy for global brands including LinkedIn, Winn-Dixie, Save-A-Lot, and BMC Software. His work has been featured in Harvard Business Review, Inc., Entrepreneur, and Social Media Examiner, and his speaking includes keynotes for clients across the United States, Europe and South America. He is the CEO and Founder of Gil Media Co., working with Fortune 500 clients including DocuSign, Western Union, and Keller Williams.

The End of Marketing explains that no matter how easy it is to reach potential customers, the key relationship between brand and consumer still needs the human touch. Learn how to put ‘social’ back into social media and claim brand relevancy in a world where algorithms dominate, organic reach is dwindling and consumers don’t want to be sold to, they want to be engaged.

Table of Contents

Related Titles

1 2 3 4 5

Social Selling 9780749478018 £19.99

6 7 8 9 10 11 12 13

Foreword “Marketing is Dead” “Stranded in a Digital Ocean” “How to be Savage AF – Like Randy” “Don’t Be Mad at Facebook, You Just Suck at Marketing” “Swipe Right – Sales & Marketing is No Different Than Finding Your Match on Tinder” “Growth Hacking Your Way to Greatness” “Marketing Lessons from Social Media Giants DJ Khaled and Kim Kardashian” “Transforming Your Advocates into the Faces of Your Brand” “Judgement Day – The Battle of AI Versus Humans” “The Power of Personality and Persuasion” “Bringing it All Together” “2030 – The New Frontier”

Digital Darwinism 9780749482282 £14.99

The Post-Truth Business 9780749482817 £14.99

Marketing & Communications

45

Brand Storytelling

This book

Put Customers at the Heart of Your Brand Story Edition 1

<< Tap into authentic brand loyalty

BRAND

<< Understand how to weave,

measure and advocate a brand storytelling mission into the marketing mix and throughout every department

STORYTELLING

03/12/2019 £19.99

Date: Price:

and human connection by aligning brand voice with individual customer values, experiences and aspirations

<< Leverage the brand as a creative

ISBN Paperback: Ebook:

9780749490478 9780749490539

Pages: Format (mm): Subject:

240 234x156 Branding

thought leader with a personalized brand narrative for leaders, employees and influencers, to strengthen customer engagement and differentiate from competitors

P U T C U S T O M E R S AT T H E H E A R T O F YO U R B R A N D S TO RY

MIRI RODRIGUEZ

job

Kogan Page Brand Storytelling

date

30.07.18

call 020 3268 2255 email hello@d-studio.co.uk 82 Southwark Bridge Road London SE1 0AS www.d-studio.co.uk we value our work concepts are property of d.studio until payment of agreed fee

Author Information

Description

Miri Rodriguez is an award-winning storyteller and creative journalist at Microsoft, based in the US. Rodriguez is a renowned keynote speaker and international thought leader on digitaltelling, personal branding and youth entrepreneurship. Along with multiple awards, her work has been acknowledged as best practice by the annual Microsoft Think Tank Summit and she regularly contributes to global podcasts and publications. Previous clients include Adobe, Walmart and McKesson.

Despite understanding essential storytelling techniques, brands continue to explain how their product or service can help the customer, rather than showcasing how the customer’s life has changed as a result of them. Brand Storytelling returns to the heart of brand loyalty, consumer behaviour and engagement as a business strategy: using storytelling to trigger the emotions that humans are driven by. This book provides a step by step guide to assess, dismantle and rebuild a brand story, shifting the brand from a ‘hero’ to ‘sidekick’ mentality, and positioning the customer as a key influencer to motivate the audience.

Written by the award-winning storyteller Miri Rodriguez at Microsoft, Brand Storytelling is a clear, actionable guide which goes beyond content strategy, simplifying where to begin, how to benchmark success and ensuring a consistent brand voice throughout every department.

Inspiring with interviews, advice and case studies from leading brands like Expedia, Coca Cola, McDonalds, Adobe and Google, it clarifies why machine-learning, AI and automation only tell one side of the story. Aligning an emotive connection with the customer’s personal values, experiences and aspirations will enable brand leaders, employees and influencers to celebrate and strengthen brand engagement for long-term growth, rather than trying to win it.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11

46

Marketing & Communications

12

What is Brand Storytelling and Why is It Important?

Brand, Business, Customer? Where to Begin in Building Your Brand Story The Five Essential Elements to Humanize Your Brand Through Storytelling Assessing and Dismantling Your Current Brand Story to Redesign a Customer-Led Narrative Shifting The Role of Your Brand from Hero to Sidekick In Your Brand Story -Giving Your Customer the Starring Role Bring Your Story to Life With The Sixth Storytelling Element – Passion How to Integrate Brand Storytelling Into Your Marketing Mix Embracing Dark Social, Immersive and DataDriven Storytelling Why Personal Branding Your Leaders is a Key Pillar of Brand Storytelling Success The Power of Advocacy - Using Employees and Influencers to Celebrate Your Story Inspire Your Brand Story – Interviews with Leading Storytellers Around the World How to Align and Integrate Brand Storytelling into Every Department

13 Benchmarking and Measurement - How Do You Know Your Brand Storytelling is Working?

14 The Future of Brand Storytelling – How Machine, AI and Automation Can Only Tell One Side of the Story

Related Titles When Digital Becomes Human 9780749473235 £19.99

Digital Branding 9780749481698 £19.99

This book

<< Prepares students to manage

an existing global brand, as well as providing the fundamental considerations and strategies for developing and building a new one

<< Features perspectives from world-

class practitioners to demonstrate the crucial importance of global brands effectively adapting to different languages, cultural values and commerce laws

<< Demonstrates the essential role

that flex and elasticity play in enabling a brand to maintain a distinct and unified identity across global borders

Global Brand Management A Guide to Developing, Building & Managing an International Brand Edition 1

Date: Price:

03/11/2019 £39.99

ISBN Paperback: Ebook:

9780749483609 9780749483616

Pages: Format (mm): Subject:

320 240x170 Branding

Description

Author Information

In today’s hyper-connected world, any brand with a website or digital presence is ‘global’ by its very definition; yet in practice it takes an enormous amount of strategic planning and adaptability to successfully manage an international brand. Global Brand Management explores the increasingly universal scope of brand management. In an era when many brand managers will find themselves working for large multinationals operating across varied territories, categories and consumer groups, developing an understanding of both the opportunities and risks of multinational brands is truly essential.

Laurence Minskyis Associate Professor in Communication & Media Innovation at Columbia College Chicago, and author of many books on advertising and marketing. He is also an award-winning marketing strategist, creative director and copywriter, focused on creating innovative and effective branding and cross-discipline marketing solutions for many leading brands.

Meticulously researched, Global Brand Management shows readers how to manage an existing global brand, while simultaneously equipping them with the skills to build one from scratch. The text uses fascinating case studies including Oreo, Harley Davidson and Xiaomi to demonstrate the challenges of maintaining a stable brand identity when operating across territories with different languages, cultural values and logistics. With helpful pedagogy throughout and built-in features to enhance classroom learning, Global Brand Management is the perfect springboard for students to appreciate, enjoy and embrace the nuances and complexities of brand management on an international scale.

Table of Contents

Related Titles

1 1.1 1.2 1.3 1.4

Marketing Communications 9780749473402 £39.99

Theoretical and Strategic Foundations A Definition of Brands and Branding The Strategic Role Branding Plays Internal Branding vs. External Branding MarTech, Programmatic, and More Technological Innovations 2 Practical and Tactical Applications 2.1 Brand Foundational Development 2.2 Brand Actualization 2.3 Branding and the Marketing Communication Ecosystem 2.4 Brand Management 3 Branding Issues and Opportunities 3.1 Branding in a Global Economy 3.2 Brand Architecture 3.3 Speciality Application Areas 3.4 Digital Asset Management (of Branding Elements)

Ilan Geva is Adjunct Professor at the University of Chicago and DePaul University, and was formerly Design Head and Creative Director at Ogilvy & Mather, Leo Burnett, Frankel & Co., and various other internationally renowned agencies. He currently runs Ilan Geva & Friends, a leading branding consultancy based in Chicago.

Digital Marketing Strategy 9780749474706 £29.99

Kapferer on Luxury 9780749474362 £29.99

Marketing & Communications

47

Communicate in a Crisis

This book

<< Clarifies a coordinated crisis

response plan to overwhelming and often misinformed media and public reaction on social media

Understand, Engage and Influence Consumer Behaviour to Maximize Brand Trust Edition 1

<< Enables organizations to maximize

positive customer engagement with a practical, step by step understanding of how a crisis spreads, the peaks and troughs of consumer reaction and how to turn it into an opportunity

Date: Price:

03/08/2019 £19.99

ISBN Paperback: Ebook:

9780749486501 9780749486822

Pages: Format (mm): Subject:

256 234x156 Public Relations

<< Embeds a ‘bottom-up’ crisis culture, including how to differentiate a daily problem from a crisis, engage in early mitigation and legally sound stakeholder response

Author Information

Description

Kate Hartley is co-founder and COO of Polpeo, a crisis simulation training consultancy partnered with social media consultancy, The Social Element. She is Managing Director and Owner of PR agency Carrot Communications, an international speaker on crisis communication and sits on the PRCA’s Digital Steering Committee. Her clients include P&O, Atos, Kaspersky and Ask.com.

Communicate in a Crisis is the definitive guide for any PR or marketing professional to recognize, plan and respond to a sudden wildfire of consumer-led reaction, ‘manipulated outrage’ sparked from interaction on newsfeed algorithms, fuelled by social media and the constant demand for an instantaneous response.

This book turns the traditional crisis management approach on its head, starting by understanding changing consumer behaviours and the new ‘threat’ for brands, then outlining practical steps to prepare, synchronize and execute a coordinated brand response across all channels - under pressure. It reveals why we love to hate our favourite brands, how to recognize a day to day problem from a crisis, and offers valuable advice, such as using influencers and brand advocates to address social media trolls, rumours and the impact of fake news. With unique case studies, interviews and anecdotes from global leaders, Communicate in a Crisis will embed a bottom-up culture of long-term reputation management, always ready to face the unexpected.

Table of Contents 1

Understanding How Consumer Behaviour Has Changed 1.1 Kick a Brand When It’s Down - Why We Love to Hate Our Favourite Brands 1.2 The Issue of Declining Trust in the Spread of Fake News 1.3 Who Do I Believe? The Rise of Influencers Versus Declining Traditional Media 1.4 Understanding Human Bias 1.5 I Want It Now - Managing Consumer Expectation for Instant Information 1.6 How to Recognize the Four Types of Online Troll 1.7 The Conscious Consumer 2 The Role of Changing Consumer Behaviour on Crisis Management and Response 2.1 The New Challenges 2.2 What is Acceptable in a Crisis?

2.3 Are We Our Own Worst Enemies?

2.4 The Social Media Hydra 2.5 Lessons Learnt From Five Crisis Management Responses from Key Brands 2.6 The Importance of Telling the Truth 2.7 Interview Insights from Key Crisis Communication Influencers

48

Marketing & Communications

3 3.1 3.2 3.3 3.4

Building Your Crisis Communication Strategy and Response What Will My Crisis Look Like? How to Use Technology to Predict a Crisis Forget Control and Focus on Response What Do I Do First?

The Impact of Consumer Expectation and Speed of a Crisis Response

Related Titles Crisis, Issues and Reputation Management 9780749469924 £24.99 Rethinking Reputational Risk 9780749477363 £29.99

This book

Amazon

<< Provides fascinating insight into

How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce

<< Explores the impact of, and

Edition 1

Amazon’s retail strategy, including the unique challenges it faces in making the pivotal leap from online to bricks-and-mortar strategies behind, Amazon’s most disruptive new developments, including drone delivery, checkoutfree supermarkets, and the longevity of Amazon Prime

<< Examines the impact that these

revolutionary strategies will have on the wider retail sector, offering lessons that can be applied to consumers and businesses globally

Date: Price:

03/01/2019 £19.99

ISBN Paperback: Ebook:

9780749482794 9780749482800

Pages: Format (mm): Subject:

272 234x156 Retail

Description

Author Information

The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure their survival. The rise of online shopping, and its primary player, Amazon, is at the heart of many of these changes and opportunities. Amazon explores the e-commerce giant’s strategies, providing original insight at a time when the company is on the cusp of revolutionizing itself even further.

Natalie Berg has spent many years helping retailers compete, or partner with, retail giants like Walmart and Amazon. An American speaker and retail commentator, she is former Global Research Director at Planet Retail and runs her own consultancy, NBK Retail, specializing in retail strategy, changing shopping habits and future trends. She is coauthor of Walmart.

Amazon’s relentless dissatisfaction with the status quo is what makes it such an extraordinary retailer. This book explores whether Amazon has what it takes to become a credible grocery retailer, and as it transitions to bricks and mortar retailing, explores whether Amazon’s stores can be as compelling as its online offering and if innovations such as voice technology, checkout-free stores and its Prime ecosystem will fundamentally change the way consumers shop.

Written by industry leading retail analysts who have spent decades providing research-based analysis and opinion, Amazon analyzes the impact these initiatives will have on the wider retail sector and the lessons that can be learned from its unprecedented rise to dominance, as stores of the future become less about transactions and more about experiences.

Miya Knights is Head of Eagle Eye Solutions with 20 years’ experience as an analyst, journalist and editor, specializing in enterprise technology use in retail. She owns Retail Technology magazine and is ranked one of Vend’s top 50 retail influencers.

Rights Sold

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13

It’s an Amazon world Why Amazon is not your average retailer introduction to retail strategy The Prime ecosystem: redefining loyalty for today’s modern shopper Retail apocalypse: reality or myth?

End of pure-play e-commerce: Amazon’s transition to bricks and mortar retailing Amazon’s grocery ambitions: creating a platform to sell you everything else Amazon’s Whole Foods Market: A brave new era A private label juggernaut: Here comes the squeeze Technology and frictionless retail AI and voice: The new retail frontier Store of the future: How digital automation will enrich the customer experience Store of the future: Shifting from transactional to experiential Retail fulfilment: Winning the customer over the final mile

14 The last-mile infrastructure 15 Conclusion: Peak Amazon?

1st Edition: Chinese Complex, Chinese Simple (in China), Dutch, Greek, Italian, Japanese, Korean, Russian, Spanish, Thai, Vietnamese

Related Titles Data Strategy 9780749479855 £19.99

Customer Innovation 9780749471644 £29.99

Marketing & Communications

49

Social Media Strategy

This book

<< Create a long term customer

engagement strategy rather than short term activity with minimal ROI, using interviews, template examples and case studies like Virgin, Nissan and National Geographic

A Practical Guide to Social Media Marketing and Customer Engagement Edition 1

<< Measure and interpret social

media activity into actionable data insights for the business

Date: Price:

03/10/2019 £29.99

ISBN Paperback: Ebook:

9780749497071 9780749497088

Pages: Format (mm): Subject:

264 234x156 Digital Marketing

<< Maximize community engagement,

integrated content marketing, reputation, audience segmentation and channel investment with speed and clarity

Author Information

Description

Julie Atherton FIDM has led digital agencies for more than 15 years as a senior marketing and business strategist, specializing in social media, with clients including Nissan, ASOS, the PDSA and More Th>n. She is Chair of the DMA Social Media Council, lead tutor and course creator for IDM social media courses, the IDM Qualifications Advisory Board Member and a founding member of APG West. Atherton is also Founder and Managing Director of Small Wonder, a digital agency based in the UK.

Social Media Strategy provides a simple, structured way to create integrated customer engagement and social media campaigns that work. Organizations often talk of digital planning but struggle to know which channels to invest in, how to integrate them with content marketing activity, or fail to develop measurable outputs that align with business objectives. This book provides a clear road map for efficient planning, deliverance and financial accountability of social media’s contribution to the business.

50

Marketing & Communications

Social Media Strategy delivers practical guidance such as identifying and targeting audience segments, methods of two-way community engagement, reputation management, being present on the right channels and driving action through influencers and integrated content marketing. It also identifies the relevant tools and platforms to audit, track and measure business impact and customer engagement. With example templates, interviews and global case studies including Virgin, Nissan, Very and the National Trust, this professional guide delivers a long-term solution for maximizing social media led business development.

Table of Contents

Related Titles

1

Digital Marketing Strategy 9780749474706 £29.99

The Role of Social Media in Business, Marketing and Customer Expectations 2 Integrated Customer Engagement – Understanding How and Why Your Social Media Strategy Will Enhance Your PR and Strategic Business Development 3 Getting Started – Aligning Social Media Goals and KPIs With Your Wider Business Objectives, PR and Marketing Campaigns 4 The Power of Social Listening – How to Profile Your Audience and Customer Insights For a Global Social Media Strategy 5 A Quick-Step Guide to Channel Selection, Digital Integration, Niche Social and Being Present on the Relevant Channels 6 How to Drive Action and Engagement Through Integrated Content Marketing on Social Media 7 Customer or Celebrity? Identifying and Attracting The Right Influencers to Advocate Your Brand 8 Examples, Tools and Templates - What Does a Great Social Media Strategy Look Like?

9 Measuring and Benchmarking Success - How and When Do You Know Your Social Media Strategy Is Working?

10 Crisis and Reputation Management for Social Media – A Clear Guide for the Unpredictable

Understanding Social Media 9780749473563 £19.99

Understanding Digital Marketing 9780749478438 £19.99

Accounting, Finance & Banking Innovation and Best Practice in Accounting & Finance Banking & Insurance Personal Finance & Investment

www.koganpage.com

51

Charter Banker Series Published in association with the Chartered Banker Institute to support students working towards completing their Chartered Banker certification, this series offers opportunities for students to test their knowledge and accelerate their professional development.

9780749482770 Adrian Cudby October 2018

9780749482909 Fred Bell June 2019

9780749482718 John Henderson October 2018

9780749482831 Steve Goulding & Richard Abley October 2018

www.koganpage.com/CBS

This book

<< Supports the Chartered Banker

Institute’s Professionalism and Ethics module requirements and helps prepare for assessment

<< Presents a cutting-edge industry

perspective, ideal to support students on professional training courses or at undergraduate and postgraduate level

<< Has a highly practical and applied

approach, with activities to carry out in the workplace, case studies, further reading recommendations and definitions of key terms throughout

Culture, Conduct and Ethics in Banking Principles and Practice Edition 1

Series: Date: Price:

Chartered Banker Series 03/06/2019 £39.99

ISBN Paperback: Ebook:

9780749482909 9780749482916

Pages: Format (mm): Subject:

304 234x156 Banking & Insurance

Description

Author Information

Endorsed by the Chartered Banker Institute as core reading for its professional qualifications, Culture, Conduct and Ethics in Banking supports the need to ensure that banking professionals gain a critical appreciation of the interrelationship between conduct, culture and ethics in banking.

Fred Bell is an experienced career banker with extensive risk management leadership experience, particularly in operational risk management, change management and business continuity. Working over 39 years in the Royal Bank of Scotland (RBS), his experience also includes project management and delivery, including the establishment of new businesses and business due diligence exercises. His senior leadership roles have included Head of Operational Risk in the RBS Wealth Division, Head of Risk at Tesco Personal Finance and Head of the RBS Bank of China Risk Programme. The author established and ran RBS’s first dedicated business continuity function.

This text considers the social utility of banking and finance, and how formal and informal influences shape banking organizations. Culture, Conduct and Ethics in Banking takes a practical and applied approach and aims to develop the capability of readers to: recognize and contribute toward balanced outcomes for consumers and organizations; understand the impact of reputational deficit; and understand the personal impact of an individual in the workplace. Through case studies and continuous updates to regulations, Culture, Conduct and Ethics in Banking analyzes the evolution of the bank’s role in society; examines the impact of legislation, regulation and governance on banking operations; offers a range of ethical theories and their applicability to banking and finance; and helps you critically analyze how to achieve balanced and ethically sound outcomes. Online supporting resources include a glossary and updates to regulation.

Table of Contents

Related Titles

1 2 3 4 5 6 7 8 9 10 11 12 13

Commercial Lending 9780749482770 £39.99

Introduction A Short History of Banking The 2007 Financial Crisis Ethics Theory – A primer Ethics in Business – A primer Banking and Competition Regulation and Legislation Stakeholders, Channels and Products Organization and Management Culture and Conduct Risk Management Professionalism and Banking Strategy and Decision Making

Retail and Digital Banking 9780749482718 £39.99

Relationship Management in Banking 9780749482831 £39.99

Accounting, Finance & Banking

53

Accounting and Finance for Managers

This book

<< Develops analytical skills through the interpretation and analysis of financial statements, leveraging exercises and comprehension questions

A Decision-Making Approach Edition 2

<< Places accounting in a real-world

context, making it more accessible and immediate for students interested in its application to management decision making

Date: Price:

03/12/2017 £34.99

ISBN Paperback: Ebook:

9780749481148 9780749481155

Pages: Format (mm): Subject:

<< Includes tips for teachers on

enthusing and engaging students and a breakdown of how each chapter relates to course structures

488 240x170 Business & Management Skills

Author Information

Description

Matt Bamber is an assistant professor in accounting at the University of Toronto’s Rotman School of Management. He is a chartered accountant with several years’ experience of teaching on a range of programmes, including MBA, professional and master’s courses.

Accounting and Finance for Managers is specifically designed for MBA, EMBA, MA and MSc Business and Management students who require a grounding in the key concepts of accounting and finance. Including real financial statements and worked examples from wellknown businesses, as well as full exercises and questions at the end of each chapter, this accessible guide provides students with the financial tools and analytical skills for managerial advantage.

Simon Parry is a research fellow at Newcastle University who has taught professional, MBA and other postgraduate courses for 15 years.

He is also a chartered accountant with over 25 years’ experience.

Taking a uniquely practical approach that focuses on the financial aspects of business decisions, the book covers all the core topics of accounting and finance, including basic bookkeeping, financial analysis, business planning, cash-flow analysis, and investment decisions. Now in its second edition, Accounting and Finance for Managers contains updated examples and case studies from Burberry, Ryanair and Whitbread, new content on corporate governance and ratio analysis, reflective activities and a new chapter on financing decisions.

Bonus online material includes guidance and teaching advice, additional questions and lecture slides for each chapter.

Rights Sold 2nd Edition: Chinese (Simplified)

Table of Contents

Related Titles

1 2 3 4 5 6 7 8 9 10 11

Accounting and Finance for Managers 9780749469139 £34.99

Introduction to Accounting Accounting Concepts and Systems Financial Analysis Part I Financial Analysis Part II Business Planning Budgets and Performance Management Cash and Working Capital Management Pricing Decisions Investment Decisions Financing Decisions Operational Decisions

The Handbook of International Trade and Finance 9780749475987 £39.99 How the Stock Market Works 9780749472382 £12.99

54

Accounting, Finance & Banking

Human Resources, Learning & Development Innovation and Best Practice in Change Management CIPD Coaching Employee Engagement Employment Law & Relations Human Resource Management HR Analytics Learning & Development Organizational Development Performance Management Reward Management Talent Management & Recruitment

www.koganpage.com

55

Featured Titles NEW BOOK Building an Outstanding Workforce Developing Employees for Improved Productivity, Profits and Business Performance Paul Aldrich & Andrew Pullman Sep 2019 9780749497323 Page 57 Employee Experience

NEW BOOK

Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

NEW BOOK Agile Transformation Structures, Processes and Mindsets for the Digital Age

Ben Whitter Aug 2019 9780749491727 Page 58

Neil Perkin Oct 2019 9780749497477 Page 62

NEW BOOK

Driving Performance through Learning Using L&D to Improve Performance, Productivity and Profits

NEW EDITION Neuroscience for Learning and Development How to Apply Neuroscience and Psychology for Improved Learning and Training Stella Collins Aug 2019 9780749493264 Page 66

56

Discover our full portfolio of books at www.koganpage.com

Andy Lancaster Oct 2019 9780749497439 Page 64

H HH HHH HH HH

BUILDING AN OUTSTANDING WORKFORCE DEVELOPING EMPLOYEES FOR IMPROVED PRODUCTIVITY, PROFITS & BUSINESS PERFORMANCE

This book

<< Outlines the financial and

opportunity gains to be had by investing in employees and dedicating time to effectively developing a workforce

Building an Outstanding Workforce

<< Provides guidance on how to

Developing Employees for Improved Productivity, Profits and Business Performance

<< Shows how to handle the

Edition 1

motivate a multi-generational workforce with competing priorities challenges of developing co-located employees in the gig economy

H PAUL ALDRICH ANDREW PULLMAN

Date: Price:

03/09/2019 £29.99

ISBN Paperback: Ebook:

9780749497323 9780749497316

Extent: Dimensions: Subject:

256 234x156 Human Resources Management

Description

Author Information

In an increasingly volatile, uncertain, complex and ambiguous world, achieving sustainable competitive advantage has never been more important, or more difficult. While there are gains to be had by reducing costs, optimizing processes and increasing innovation, the greatest potential in any business is in its people. However, the key challenge for HR professionals and senior managers is how to unlock this potential, build a culture that allows employees to perform to the best of their abilities and effectively attract, acquire, engage and retain the staff needed for business success. Building an Outstanding Workforce is a musthave guide for all professionals looking to leverage the potential of their people and maximise value for all stakeholders.

Paul Aldrich has over 20 years’ experience in talent management. He has built executive search and talent consulting businesses in Europe and Asia-Pacific and now provides consulting advice through Norman Broadbent Group. He is a Visiting Fellow at Durham University Business School and a Senior Lecturer in HRM at the University of Roehampton.

With practical guidance, expert advice and real-life case studies from companies including KPMG, BBC and Virgin Atlantic, Building an Outstanding Workforce covers all the key issues including how to tailor people management to address the motivations of different generations, the impact of emergent technology on the workforce, the shift in the skills employees now need to learn and develop and how to handle the new challenges of the gig economy. There is also essential coverage of managing agile teams, the impact of decentralisation and the benefits of embracing diversity and inclusion.

Andrew Pullman is the founder of People Risk Solutions, an HR consultancy firm, providing strategic and tactical people management advice to global clients. Previously, he was Global Head of HR for Dresdner Kleinwork and also held HR and L&D roles at JP Morgan.

Table of Contents 1 2 3 4 5 6 7 8 9 10

Changing Organizational Goals Changing People Goals Roles and Responsibilities Organizational Structure Organizational Culture Acquisition and Retention Engagement and Motivation Financial Benefits of Investing in People People Risk Management Employee Value Proposition

Related Titles Armstrong’s Handbook of Strategic Human Resource Management 9780749476823 £34.99 Inclusive Talent Management 9780749475871 £29.99

The Power of Company Culture 9780749481957 £19.99

Human Resources, Learning & Development

57

Employee Experience

This book

<< Shows how to move beyond

traditional employee engagement interventions with short-term, one-off gains to an employee experience approach that results in long-term, sustainable success

Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

<< Covers how to design employee

experience that meets the needs of different generations and different types of employees from full time to ad hoc contract workers

Edition 1 Date: Price:

03/08/2019 £19.99

ISBN Paperback: Ebook:

9780749491727 9780749491789

Extent: Dimensions: Subject:

<< Includes case studies from Airbnb, McDonald’s, Sky, SAP, Ernst and Young and Engage for Success

288 234x156 Human Resources Management

Author Information

Description

Ben Whitter is the Founder of the World Employee Experience Institute where he works with clients around the world to help their employees perform to the best of their abilities. He is a researcher, consultant, conference chair and keynote speaker on all areas of employee experience and also the Chair of the UK Employee Experience Awards.

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload. supporting and developing employee performance has never been more difficult. To develop top performing employees and achieve business success, HR professionals need to move beyond ad-hoc engagement initiatives to design and embed employee experience throughout an organization’s processes and culture from the moment an employee sees a job advert to the moment they leave the company.

Employee Experience is a practical guide to achieving this.

Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for all HR professionals looking to get the most out of their workforce. Including case studies from companies at the leading-edge of employee experience including Airbnb, River Island and Sky, this book shows that those companies adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.

Table of Contents 1

Why Employee Experience is a Business Imperative 2 The Experience Challenge 3 The Lens of Experience 4 Defining the Employee Experience Strategy 5 Designing the Employee Experience 6 Delivering Experiences and Business Results That Matter

Related Titles Unlocking Happiness at Work 9780749478070 £14.99

The Power of Company Culture 9780749481957 £19.99

Performance Coaching 9780749470319 £29.99

58

Human Resources, Learning & Development

This book

<< Provides a comprehensive overview of the theories, frameworks and techniques of change management to enable organizations to successfully navigate through periods of change

<< New to this edition: a new

chapter on becoming a sustainable business, new material on the latest developments in technologyled change, further case studies and updated wider content with the latest thinking and theories

<< Online resources: international

case study question packs and lecture slides with further reflective questions

Making Sense of Change Management A Complete Guide to the Models, Tools and Techniques of Organizational Change Edition 5 Date: Price:

03/11/2019 £34.99

ISBN Paperback: Ebook:

9780749496975 9780749496982

Extent: Dimensions: Subject:

464 240x170 Change Management

Description

Author Information

The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough yet accessible overview for students and practitioners alike.

Without relying on assumed knowledge, it comprehensively covers the theories and models of change management and connects them to practical approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviours and expectations of staff and managers.

Esther Cameron is a leadership educator and change consultant who supports senior leaders and their teams and organizations through change. She is a co-founder of the change consultancy firm Integral Change, where she has worked with international clients including Shell, Tata Steel, Cannacord Genuity and various Whitehall departments.

This completely revised and updated fifth edition of Making Sense of Change Management contains a new chapter on becoming a sustainable business, new material on the latest developments in technology-led change, further case studies and updated wider content with the latest thinking and developments. Supported by ‘food for thought’ and ‘stop and think’ features to aid critical thinking and understanding, as well as checklists, tips and summary boxes, it remains essential reading for anyone who is currently part of, or leading, a change initiative. New and updated online resources include international case study question packs for lecturers and lecture slides with reflective questions.

Table of Contents

Related Titles

1 The Underpinning Theory 1.1 Individual Change 1.2 Team Change 1.3 Organizational Change 1.4 Leading Change 1.5 The Change Agent 2 The Applications 2.1 Restructuring 2.2 Mergers and Acquisitions 2.3 Culture and Change 2.4 Project- and Programme-led Change 3 Emerging Inquiries 3.1 Complex Change 3.2 Leading Change in Uncertain Times 3.3 Change and Sustainability

Making Sense of Change Management 9780749472580 £34.99

Mike Green is the director of Transitional Space, a consultancy firm which specializes in change management, leadership development and individual and team coaching. He is also a Visiting Executive Fellow at Henley Business School and delivers accredited programmes in change management to senior managers and change agents.

Rights Sold 4th Edition: Bahasa-Indonesian

The Effective Change Manager’s Handbook 9780749473075 £39.99 Big Change, Best Path 9780749469429 £29.99

Human Resources, Learning & Development

59

Digital Talent

This book

Develop the People and Skills to Succeed in a World of Digital Transformation

<< Explains how to recruit, retain and

develop the people with the digital skills organizations need to succeed

<< Dispels the myth that only

millennials have digital skills and explains how digital talent is linked to mindset, not date of birth

Edition 1

<< Provides guidance on how the Date: Price:

03/09/2019 £19.99

ISBN Paperback: Ebook:

9780749490959 9780749491659

Extent: Dimensions: Subject:

increase in digital skills impacts hiring criteria and job titles

288 234x156 Talent Management & Recruitment

Author Information

Description

Matt Alder is a strategic consultant focusing on recruitment marketing, employer branding and HR technology. Over the last 17 years he has built a reputation as a global thought leader, working with employers to develop and optimize their digital strategies.

The skills employees need to ensure a company succeeds in a disrupted and technologyenabled world of work are changing. Digital skills, knowledge and abilities are now crucial, so HR professionals’ ability to attract, recruit and retain people with these skills is the difference between business success and failure. Digital Talent equips HR with the tools they need to assess what these critical skills are, how to attract the people who have them, keep these people engaged, productive and performing to the best of their abilities. It also provides crucial guidance on how to continuously develop these employees to ensure that the organization has the skills it needs for both today and the future.

Mervyn Dinnen is a talent analyst, advising recruitment and HR technology businesses on the emerging trends impacting hiring, retention and engagement. He is a writer and international speaker on recruitment and HR trends as well as an award-winning recruitment blogger. Prior to this, he spent 20 years as a recruitment and HR practitioner.

Digital Talent provides guidance on how to help staff avoid digital addiction and stop employees becoming overwhelmed by technology. This book also dispels the myth that digital proficiency is the sole domain of the millennial workforce. With advice on how to create new processes that are fit for purpose in the age of digital transformation, build inclusion when digital culture is becoming more prominent and effectively use digital abilities to maximise productivity while maintaining employee wellbeing, this is the book on talent that all HR professionals need to make sure that their people and the business as a whole, stay ahead of the competition.

Table of Contents 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9

What does digital mean?

A mindset, not a date of birth Identifying the skills the business needs Finding and developing the right people Retention Engagement and Wellbeing Digital Diversity and Inclusion New Processes and Culture Digital Addiction and Overwhelm Skills for the Future

Related Titles Building the Agile Business through Digital Transformation 9780749480394 £19.99 Inclusive Talent Management 9780749475871 £29.99

Armstrong’s Handbook of Strategic Human Resource Management 9780749476823 £34.99

60

Human Resources, Learning & Development

This book

<< Explains how to leverage the power of social media and digital sourcing to find the people a business needs to succeed

The Robot-Proof Recruiter A Survival Guide for Recruitment and Sourcing Professionals

<< Includes advice on how to

overcome obstacles including recruiting for a company without an established reputation or with little to no existing social media presence

<< Provides guidance on how to attract the right candidates and become a recruiter that candidates trust

Edition 1 Date: Price:

03/08/2019 £19.99

ISBN Paperback: Ebook:

9780749493226 9780749493233

Extent: Dimensions: Subject:

232 234x156 Talent Management & Recruitment

Description

Author Information

In a world of work where recruiters are constantly hearing that their role is at risk from AI, robotics and chatbots, effectively attracting and recruiting the right people has never been more important. Leveraging the power of social media and digital sourcing strategies is part of the solution but simply posting a job on Facebook or sending an InMail via LinkedIn is no longer enough. The Robot-Proof Recruiter shows recruiters how to use the tools that reveal information that can be used to grab a potential candidate’s attention in the overwhelming volume of information online. Full of expert guidance and practical tips, this book explains what works, what doesn’t and how to identify, and most importantly attract, the right people for the right jobs in the organization.

Katrina Collier is the founder of The Searchologist, a training company that teaches companies around the world how to source and recruit on social media. She is a social recruiting and candidate engagement expert, a global trainer and keynote speaker at conferences in the UK, US, Europe, Asia and Oceania. Collier is also the founder of DisruptHR London and an Ambassador for Retrak Charity.

The Robot-Proof Recruiter enables readers to become the recruiters that candidates trust and the ones that they want to talk to. With essential guidance on how to overcome obstacles including how to recruit without an existing social media presence and for new companies without an established reputation as well as how to avoid becoming overwhelmed by social media, this is an indispensable book for all recruitment professionals and HR practitioners looking to discover, target and acquire the very best candidates for their organization.

Table of Contents

Related Titles

1

Social Media Recruitment 9780749473709 £19.99

Why Digital Sourcing and Social Media are Important 2 Tools, Tips and Strategies 3 What Works, and What Doesn’t 4 Common Pitfalls to Avoid

Exceptional Talent 9780749479732 £19.99

The Professional Recruiter’s Handbook 9780749465414 £24.99

Human Resources, Learning & Development

61

Agile Transformation

This book

<< Explains how to replace outdated organizational structures and processes to achieve business success in a digitally-empowered world

Structures, Processes and Mindsets for the Digital Age

<< Shows how to create and engage

Edition 1

high performing teams to build momentum for change

Date: Price:

03/10/2019 £19.99

ISBN Paperback: Ebook:

9780749497477 9780749497484

Extent: Dimensions: Subject:

<< Includes practical guidance on how to tackle the employee mindset challenges that can hinder agile transformation

256 234x156 Organizational Development

Author Information

Description

Neil Perkin is the founder of Only Dead Fish, a consultancy that specializes in applying strategic understanding of emerging technologies to help companies optimize their processes in the digital-empowered business environment. As an expert in organization agility, emerging media and digital strategy, he is a frequent conference speaker and curates the quarterly series of Firestarters thought leadership events for Google UK. Neil Perkin is also the co-author of Building the Agile Business through Digital Transformation, published by Kogan Page.

Traditional organizational structures and cultures are no longer fit for purpose in a digitallyempowered world. The number of new and disruptive technologies is increasing, the speed of change shows no sign of slowing down and organization development practitioners and business leaders need to act urgently to enable their companies to succeed in the digital age.

Agile Transformation is the much-needed guide on how to achieve this success. Packed full of practical advice, this book covers everything from why new operating models are needed, how to apply agile principles at scale, leverage digital-native processes and why change managers need to think big but start small.

62

Human Resources, Learning & Development

Agile Transformation also covers how to build and engage high performing teams for change, how to tackle the employee mindset that can hinder agile adoption and why developing an agile business is not an excuse to fail to plan. There is also guidance on how to develop fast and focused high-velocity decision making, build momentum for change and apply an agile approach to different business functions including HR, Finance, Sales, Operations and Procurement. This book is crucial reading for all businesses wanting to effectively compete in the new world of work.

Table of Contents

Related Titles

1 A New Operating System for a New Era 1.1 The Need for a New Type of Organization and a New operating Model 1.2 How Change Management is Changing 2 Think Big 2.1 Why You Need to Think Big Before Starting Small 2.2 Mapping Your operating Business Contexts 2.3 Setting a Compelling Vision for Change 3 Start Small 3.1 Why Start Small?

3.2 Selecting the Right Team and Projects to Begin 3.3 Defining a New Way of Working 3.4 Overcoming Challenges and Tensions 4 Scale Fast 4.1 Principles of ‘blitzscaling’ 4.2 Momentum for Change 4.3 Agile Functional Specialisms 5 A New Organization for a New Age

Building the Agile Business through Digital Transformation 9780749480394 £19.99 Organization Development 9780749470173 £29.99

Leading Digital Strategy 9780749473099 £19.99

This book

Employment Law

<< Covers how employment law

The Essentials

relates to all the key functions of HR including recruitment and selection, discrimination, health and safety, parental rights and redundancies

<< New to this edition: Up to

date coverage of Brexit and new discussion of zero-hours contracts, shared parental leave and migrant workers’ rights

<< Online resources: lecturer guide,

powerpoint slides, multiple choice questions and additional case studies

Edition 15 Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749493141 9780749493158

Extent: Dimensions: Subject:

416 246x189 Employment Law & Relations

Description

Author Information

Employment Law is the core textbook for the CIPD Level 7 Employment Law module It takes the reader step-by-step through everything that they need to know, including the formation of the Contract of Employment, discrimination, health and safety in the workplace, unfair dismissal and redundancy. Easy to read and navigate, and full of case studies and useful examples that encourage deeper thinking, this fully updated 15th edition provides a thorough theoretical grounding in employment law that can be applied in practice.

David Lewis is Professor of Employment Law in the Law School at Middlesex University, UK. Malcolm Sargeant is Professor of Labour Law in the Business School at Middlesex University, UK.

This new edition of Employment Law is completely up to date with the latest cases and legislation, including zero hours contracts, migrant workers’ rights, shared parental leave and Brexit and provides an up-to-date analysis of anti-discrimination law, the national living wage and the ‘Transfer of Undertakings (Protection of Employment) Regulations 2006’ (TUPE).

Online resources include a lecturer guide, powerpoint slides, multiple choice questions and extra case studies to support learning and enable students to apply the theory in practice.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

The Sources and Institutions of Employment Law Formation of the Contract of Employment (1) The Sources of Terms Formation of the Contract of Employment (2) Implied Terms of Law Recruitment and Selection Pay Issues Discrimination against Employees (1) Discrimination (2) - Lawful Discrimination, Vicarious Liability, Burden of Proof, Enforcement and Equality of Terms Parental Rights Health and Safety at Work The Regulation of Working Time Variation, Breach and Termination of the Contract of Employment at Common Law Unfair Dismissal (1) - Exclusions and the Meaning of Dismissal Unfair Dismissal (2) - Potentially Fair Reasons and the Concept of Reasonableness Redundancy Unfair Dismissal and Redundancy Claims Continuity of Employment and Transfers of Undertakings Information and Consultation Trade Unions and Collective Bargaining

Related Titles Employment Law 9781843984382 £41.99

Armstrong’s Handbook of Human Resource Management Practice 9780749474119 £44.99 Human Resource Practice 9781843984061 £46.99

Human Resources, Learning & Development

63

Driving Performance through Learning

This book

<< Explains how to define measures,

metrics and KPIs to effectively track and analyze learning

<< Shows how to identify which

Using L&D to Improve Performance, Productivity and Profits

technologies will have the greatest business impact and explains how to successfully implement the appropriate technology to support learning and improve performance

Edition 1

<< Provides guidance on how to use Date: Price:

03/10/2019 £19.99

ISBN Paperback: Ebook:

9780749497439 9780749497446

Extent: Dimensions: Subject:

neuroscience to improve learner attention, engagement, knowledge retention and minimize information overload

232 234x156 Learning and Development

Author Information

Description

Andy Lancaster is the Head of Learning and Development content at the Chartered Institute of Personnel and Development (CIPD). He has over 25 years’ experience in learning and organizational development in commercial, technological and not-for-profit companies worldwide and in 2017 was listed in the Top 100 Corporate eLearning Movers and Shakers by eLearning Industry.

Learning and Development (L&D) professionals are uniquely placed in an organization to improve both individual employee performance as well as the overall performance of the business. However, this is only possible if learning activity is aligned with the goals of the business. Driving Performance through Learning shows L&D professionals how to identify business needs and ensure that staff effectively develop the skills that will enable a company to achieve its objectives.

Covering everything from how to use insights from neuroscience to improve employee attention, engagement and knowledge retention and how to assess which learning technologies will add the greatest value through to how to curate and deliver learning content on the platform best-suited to the learner, Driving Performance through Learning is an essential handbook for all L&D professionals. Including guidance on how to build a culture of collaborative learning and how to move from a traditional course-based approach to employee training to a resource-driven one, this book ensures that learning becomes integrated into an employee’s workflow so that performance improvement is continuous.

There is also expert guidance on how to identify which skills are best to develop in-house, which it is more effective to outsource and how to improve knowledge management so that essential information is retained inside the organization instead of being lost when employees leave the business.

Table of Contents

64

Human Resources, Learning & Development

1 Emerging Organizational Landscapes 1.1 Changing Organizations Demand Changes in Learning 1.2 Laying Organizational Foundations 1.3 Defining the New Learning Organization 1.4 Prioritising Business Needs 1.5 Finding and Applying Data 1.6 Supporting Performance Improvement 1.7 Tracking Learning Impact 2 Facilitating Transformational Learning 2.1 Supporting Learning in Work 2.2 Moving from Courses to Resources 2.3 Leveraging Technology 2.4 Scaffolding Communities and Collaboration 2.5 Applying Insights from Behavioural Science 2.6 Involving the Learners 2.7 Capturing and Sharing Knowledge 2.8 Promoting Self-Direction 3 Establishing the New L&D Team 3.1 Defining New Roles and Responsibilities for the New L&D Team

Related Titles Neuroscience for Learning and Development 9780749474614 £29.99 50 Top Tools for Coaching 9780749482329 £29.99

The Power of Company Culture 9780749481957 £19.99

This book

<< New to this edition: a new

chapter on the role of an L&D practitioner, critical examination of apprenticeships and greater international coverage and case studies

Learning and Development Practice in the Workplace

<< Includes a ‘what next’ section in

every chapter to extend learning in the subject area

<< Provides additional questions in

every chapter which can be used by individuals to reflect on their learning or for further discussion with a group

Edition 4 Date: Price:

03/11/2019 £46.99

ISBN Paperback: Ebook:

9780749498412 9780749498429

Extent: Dimensions: Subject:

336 246x189 Learning and Development

Description

Author Information

Learning and Development Practice in the Workplace is the definitive textbook for anyone studying the CIPD Level 3 Foundation Learning and Development (L&D) qualification. Part One provides practical guidance for L&D practitioners and Part Two provides essential coverage of all the underlying theories and models giving readers access to everything they need to excel as an L&D professional.

Kathy Beevers, Chartered FCIPD, is a qualified trainer, coach and verifier based in the UK. She runs a training and qualifications consultancy called Lightbulb Learning Ltd.

Learning and Development Practice in the Workplace covers all aspects of L&D practice in an organization including how to identify L&D needs, how to design, deliver and evaluate learning and development activities as well as how to organise L&D events. There is also practical guidance on using technology to facilitate learning, how to enhance learner engagement and how to support collective and social learning. With a broader international perspective, extended coverage of apprenticeships and a new chapter on the role of an L&D practitioner, this new edition is an indispensable guide for students and new practitioners alike. Online supporting resources include an instructor’s manual, lecture slides, annotated web links and self-test questions.

Table of Contents

Related Titles

1

Learning and Development Practice in the Workplace 9781843984085 £46.99

2 3 4 5 6 7 8 9 10 11 12

Becoming an Effective Learning and Development Practitioner Learning and Development and the Organisation Identifying Learning and Development Needs Designing Learning and Development Activities Delivering Learning and Development Activities Evaluating Learning and Development Activities Using Technology to Facilitate Learning Enhancing Learner Engagement Supporting Collective and Social Learning Supporting Individual Learning through Coaching and Mentoring Assessing Learning and Development Organising Learning and Development Events

Andrew Rea, Affiliate MCIPD, is trainer, coach and facilitator based in the UK with a background in management.

David Hayden is an L&D consultant at the Chartered Institute of Personnel and Development (CIPD).

Human Resource Practice 9781843984061 £46.99

Neuroscience for Learning and Development 9780749474614 £29.99

Human Resources, Learning & Development

65

Neuroscience for Learning and Development

This book

<< Provides practical tips and ideas

underpinned by neuroscience on how to design and deliver effective L&D and training

How to Apply Neuroscience and Psychology for Improved Learning and Training

<< Presents a scientific evidence base

Edition 2

<< New to this edition: new chapters

Date: Price:

03/08/2019 £29.99

ISBN Paperback: Ebook:

9780749493264 9780749493271

Extent: Dimensions: Subject:

to help build a stronger business case to budget holders for L&D and training interventions on digital and online learning and the importance of rest and sleep to learning

248 234x156 Learning and Development

Author Information

Description

Stella Collins is the creative director of Stellar Learning, which specializes in applying neuroscience and psychology to design practical learning solutions, and the founder of Brain Friendly Learning Group, a development network for learning professionals. With more than 15 years’ experience in L&D, she regularly speaks at international conferences, has published a number of books and contributed to numerous training magazines and journals. She has been a regular judge for the Operational Category in the Training Journal awards.

In order to design and deliver effective L&D initiatives, it is essential to understand how our brains work to learn, process and retain information. Neuroscience for Learning and Development introduces the latest research and concepts in the field, equipping learning and development and training professionals with an understanding of some of the inner workings of the mind. Covering areas such as how to create effective learning environments, promoting motivation and how to make learning ‘stickier’ through using stories and narratives, this book offers practical tools and ideas that can be applied in a variety of contexts, from operational training and information transfer, to coaching and executive leadership programmes. Readers will not only find new techniques to implement right away, but also discover the research that backs up what they are already doing well, enabling them to make convincing cases to budget holders.

Rights Sold 1st Edition: Arabic, Chinese (Simplified), Italian

This updated second edition of Neuroscience for Learning and Development contains new chapters on digital and online learning and the importance of rest and sleep to learning, as well as updated wider content and new case studies from organizations including Seasalt Clothing, Tulip Foods and The Inform Team.

Table of Contents

Related Titles

1

Neuroscience for Learning and Development 9780749474614 £29.99

2 3 4 5 6 7 8 9 10 11 12 13 14 15

66

Human Resources, Learning & Development

Why Neuroscience and Learning are Good Companions The Science of Your Brain What to do When Someone Says ‘Neuroscience Says...’

The Science of Learning Motivating Learners From Curiosity to Persistence Use Your Sense: Getting Information From the Outside World and Into Your Head Attention, Learning and why Goldilocks Deserves Recognition Making Learning Meaningful and Valuing Intelligence Meaningful Memories: From Encoding to Forgetting The Importance of Rest and Sleep to Learning Testing, Experimenting, Habits and Practice Review and Reflect – Getting Rid of the Magic Wand Stickier Stories and Food for Thought Digital and Online Learning The End of this Journey and the Start of More

Neuroscience for Organizational Change 9780749474881 £29.99 Neuroscience for Coaches 9780749472375 £29.99

Logistics, Supply Chain & Operations Innovation and Best Practice in Logistics Manufacturing & Production Maritime Operations Procurement Retail Supply Chain Supply Chain Sustainability Transport

www.koganpage.com

67

Featured Titles NEW BOOK Integrating Blockchain into Supply Chain Management A Toolkit for Practical Implementation Remko Van Hoek, Matthew A Waller, Brian Fugate & Marat Davletshin Nov 2019 9780749498269 The Handbook of Page 69 Logistics and Distribution

NEW EDITION

Management Understanding the Supply Chain

NEW EDITION

Alan Rushton, Phil Croucher & Peter Baker Jan 2017 Category Management 9780749476779 in Purchasing Page 70

A Strategic Approach to Maximize Business Profitability Jonathan O'Brien Mar 2019 9780749482619 Page 71

NEW BOOK The Tesla Way Disruptive Production and Manufacturing Strategies and Models

NEW BOOK Technology and the Blue Economy From Autonomous Shipping to Big Data Nick Lambert, Jonathan Turner & Andy Hamflett Sep 2019 9780749483951 Page 84

68

Discover our full portfolio of books at www.koganpage.com

Michael Valentin Aug 2019 9780749497033 Page 83

This book

<< Demystifies blockchain technology and its intrinsic relationship to supply chain management

<< Provides multiple case studies of

how a variety of businesses are using blockchain in the supply chain, including companies such as Walmart, Coca-Cola and Microsoft

<< Offers practical tips, frameworks,

and tools so readers can assess the business case for using blockchain and implement it within their supply chain

Integrating Blockchain into Supply Chain Management A Toolkit for Practical Implementation Edition 1 Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749498269 9780749498252

Extent: Dimensions: Subject:

288 234x156 Supply Chain

Description

Author Information

Blockchain provides a secure ledger of transactions, programmable smart contracts, and real-time trustworthy visibility and insight into the supply chain process. For all the promises it offers to supply chain professionals, however, there’s very little guidance available on how organizations should begin evaluating and using it. Integrating Blockchain into Supply Chain Management provides that much needed step by step guidance.

Remko van Hoek, is Professor of Supply Chain Management in the Walton College of Business at the University of Arkansas. Formerly Chief Procurement Officer for the Walt Disney Company, he has held senior supply chain executive roles in the US and Europe at several companies, including Nike and PwC. He also is the Chair of the Board of Directors of the Council of Supply Chain Management Professionals (CSCMP).

Integrating Blockchain into Supply Chain Management is a very practical book of tools, frameworks and case studies. It will help students and supply chain managers to evaluate the value proposition blockchain brings. It will then guide them through essential processes for making informed, practical, timely, and business-savvy decisions for using blockchain as an effective supply chain tool. It includes a valuable benchmark survey of the state of play in blockchain in supply chain management, including organisations such as Tyson Foods, IBM and Coca Cola, as well as downloadable frameworks and tools. Online supporting resources include PowerPoints of lesson plans.

Table of Contents

Related Titles

1 2 3 4 5 6

The Handbook of Logistics and Distribution Management 9780749476779 £44.99

7 8 9

Understanding Blockchain Technology Using Blockchain as a New Database Common Blockchain Features How to Adopt Blockchain and Bridge the Gaps Supply Chain Operations and Blockchain Blockchain as a Supplier of a Stable and Secure Supply Chain System The Implications of Traceability Across the Supply Chain Blockchain Technology and Advantages for Marketing Products and Services What is the Business Case for Embracing Blockchain?

Strategic Sourcing and Category Management 9780749473976 £39.99

Brian Fugate is the Oren Harris Chair in Transportation, Chair of the Department of Supply Chain Management at the University of Arkansas, and MIT Fulbright Senior Research Scholar.

Marat Davletshin was formerly an Operations Manager with Amazon and is currently at the University of Arkansas.

Matthew A. Waller is the Dean of the Sam M. Walton College of Business at the University of Arkansas, where he also serves as the Sam M. Walton Leadership Chair and a Professor of Supply Chain Management.

Supply Chain Risk Management 9780749463939 £45

Logistics, Supply Chain & Operations

69

The Handbook of Logistics and Distribution Management

This book

<< Unique breadth and depth

of coverage of supply chain strategy and logistics/ distribution including step-bystep strategic accounts of setting up and operating supply chains for maximum value and the tactical elements of logistics and distribution

Understanding the Supply Chain Edition 6 Date: Price:

<< Worked examples using current

real-world data (flow charts, tables, maps, equations) from the authors’ first-hand experience bring the concepts to life

03/01/2017 £44.99

<< Online Resources: Lecture slides

ISBN Paperback: Ebook:

9780749476779 9780749476786

Extent: Dimensions: Subject:

912 240x170 Logistics

(featuring tables, images and formulae from the text), glossary of terms, weblinks, blog articles, video interviews and infographics

Author Information

Description

Alan Rushton is a Director of Dialog Consultants, and was formerly the Director of Graduate Programmes at the Centre for Logistics and Supply Chain Management at Cranfield University. He is also a Chartered Fellow of the CILT (UK).

The definitive guide to supply chain philosophy, strategy and the practicalities of logistics and distribution. The Handbook of Logistics and Distribution Management is a step-by-step guide to setting up and managing supply chains to add maximum value to the organizations they serve. Benefiting from the author team’s years of practical experience in some of the most challenging environments across the world (from developed economies to third-world countries and war zones), this book will enthuse students and be an invaluable desk reference throughout their careers.

Phil Croucher is an independent supply chain consultant and lecturer, has an MSc in Logistics and Distribution Management from Cranfield University and is a Chartered Fellow of CILT (UK).

Dr Peter Baker is an independent consultant and lecturer, a Visiting Fellow at Cranfield University and a Chartered Fellow of CILT (UK).

Packed with worked examples and real-world data, The Handbook of Logistics and Distribution Management offers complete coverage on all the key aspects of distribution, logistics and supply chain planning and management with clear and straight forward explanations. This is not a compilation of work drawn from a disparate collection of research papers and miscellaneous projects, but a logical and complete view of how supply chains fit together, including minute details of distribution and logistics.

This fully revised 6th edition of The Handbook of Logistics and Distribution Management provides solutions to today’s key challenges. With new material on international freight forwarding, environmental best practice, cool chain, intermodal shipping and outsourcing and a new, detailed index of contents. New online resources include lecture slides (tables, images and formulae from the text), glossary of terms, weblinks, blog articles, video interviews and infographics.

Table of Contents 1 2 3

Concepts of Logistics and Distribution Planning for Logistics Procurement, Inventory and Demand Forecasting 4 Warehousing and Storage 5 Freight Transport 6 Outsourcing Logistics 7 Operational Management

Related Titles Warehouse Management 9780749469344 £44.99

Humanitarian Logistics 9780749470876 £44.99

Maritime Logistics 9780749472689 £44.99

70

Logistics, Supply Chain & Operations

This book

<< Includes a full collection of the

essential tools and templates for practitioners to apply category management and deliver value and cost savings when sourcing and purchasing

Category Management in Purchasing A Strategic Approach to Maximize Business Profitability

<< Connects procurement theory

and practice through case studies including IKEA, The Body Shop, the UK’s National Health Service (NHS), Heinz and GlaxoSmithKline

<< New to this edition: Examples and case studies from businesses who have successfully used the tools in practice, as well as an analysis of the effects of international developments, such as Brexit, on the procurement function

Edition 4 Date: Price:

03/03/2019 £49.99

ISBN Paperback: Ebook:

9780749482619 9780749482626

Extent: Dimensions: Subject:

504 234x156 Operations

Description

Author Information

Category Management in Purchasing is a comprehensive guide to strategic category management which provides a step-by-step guide to its implementation and use, and enables readers to deliver value and cost savings when sourcing and purchasing. Now in its fourth edition, this text has cemented its place as the essential reference for category management practitioners.

Jonathan O’Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider. With over 27 years of experience working in purchasing, he has worked all over the world to help global organizations increase their purchasing capability through training, education and working directly with practitioners and executive teams to drive in the adoption of category management and other strategic purchasing methodologies.

He is also author of Supplier Relationship Management, now in its second edition, The Buyer’s Toolkit and his award-winning title Negotiation for Procurement Professionals, all published by Kogan Page.

In this new edition, Jonathan O’Brien shows how a strategic approach needs to integrate with other approaches, such as supplier relationship management and how the procurement function negotiates. Additionally, this new edition includes some new insights, based upon the experience of senior practitioners in industry, on how to make category management a success in the organization. It also includes some general updates and contextualizes the future procurement function and an ever increasing digitally enabled, de-globalized, post Brexit world. There is also additional material on the effect of international developments on procurement, updated tools and templates, and examples of how these have been successfully used in industry. Category Management in Purchasing, 4th edition connects theory and practice and provides readers with the tools to analyze complex sourcing situations quickly and clearly, and so develop innovative and creative proposals for sourcing.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11

Introduction Introducing Category Management The Principles of Category Management Laying the Groundwork for Success Stage 1 – Initiation Stage 2 – Insight Stage 3 – Innovation Stage 4 – Implementation Stage 5 - Improvement Making Category Management Happen Guaranteeing Success – Now and for the Future

Related Titles

Rights Sold 3rd Edition: Chinese (Simplified)

Supplier Relationship Management 9780749468064 £49.99 Strategic Sourcing and Category Management 9780749473976 £39.99 Leading Procurement Strategy 9780749470333 £44.99

Logistics, Supply Chain & Operations

71

Air Transport Management

This book

<< Delivers an in-depth investigation of the full scope of the airline industry

Strategic Management in the Airline Industry

<< Includes industry analysis of

competing business models and the impact of airline alliances

Edition 1

<< Provides an assessment of airline

Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749484569 9780749484576

Extent: Dimensions: Subject:

288 234x156 Transport

performance, examining core competencies, dynamic capabilities and key performance indicators

Author Information

Description

Dr Eyden Samunderu is a leading expert in the area of air transport with extensive global consulting experience. He is Program Director for the Masters programmes at the International School of Management in Dortmund Germany. He is an Advisory Board Member of the Hamburg Aviation Board.

The aviation industry is a major driver of world trade. As global markets and economies are constantly evolving, practitioners and academics need more quality information and a broader perspective of aviation management rather than just silo-based knowledge, particularly if they wish to move up the management ladder and progress. Air Transport Management presents the dynamic shifts which have influenced structural changes in the aviation industry, such as the emergence of low cost carriers. These changes have transformed the market, leading to deregulation and consolidation, The author provides a viable road map aimed at giving students and managers in the aviation industry a rigorous understanding on how to manage strategically in complex and turbulent market conditions.

Air Transport Management examines the airline industry structure in terms of entry barriers, competition dynamics and competing business models. With the inclusion of fascinating case studies, this handbook assesses different business models used by international companies and proposes best fit management practices which airlines should follow in order to survive.

Online supporting resources include PowerPoints of lesson plans.

Table of Contents

Related Titles

1 2 3 4

The Handbook of Logistics and Distribution Management 9780749476779 £44.99

Introduction and scope of the airline industry Growth and change in the airline industry The impact of airline alliances Industry analysis of structure conduct performance 5 Competing business models 6 Airline competition dynamics 7 Airline performance 8 Strategic group membership as a determinant of firm performance 9 The future outlook of air transport 10 Conclusion

Green Logistics 9780749471859 £39.99

Sustainable Logistics and Supply Chain Management 9780749478278 £39.99

72

Logistics, Supply Chain & Operations

This book

<< Presents contributions from

academics and practitioners involved in road transport management, such as regulation experts, transport managers and operators

Road Passenger Transport Management Planning and Coordinating Passenger Transport Operations

<< Includes a complete set of

management tools equipping readers for success in the passenger transport field

<< Features tools which will help

practitioners to learn new skills or build on existing expertise in the road passenger transport industry

Edition 1 Date: Price:

03/11/2019 £39.99

ISBN Paperback: Ebook:

9780749497019 9780749497026

Extent: Dimensions: Subject:

288 234x156 Transport

Description

Author Information

Road passenger transport management is an important role, involving the planning and coordinating of passenger transport operations, including routes and schedules. Managers ensure that passengers reach their destinations safely, on time and in the most cost-effective way. The Road Passenger Transport Management Handbook covers all the essential tasks a transport manager is expected to master.

Anthony Francis currently provides guidance on operating and commercial issues affecting the road, rail and aviation transport industries, to passenger transport companies. He previously worked in senior strategic roles for the Department of Transport, the Strategic Rail Authority and Arriva.

The Road Passenger Transport Management Handbook provides tips and tools for working with customers, planning routes and scheduling delivery times, as well as managing a team of supervisors, administration staff and drivers. There are guidelines for making sure the operation meets its targets, coordinating staff training, putting together performance reports for directors, arranging vehicle maintenance, MOTs and tax payments, organising vehicle replacements, as well as managing contracts and developing new business. This is a contributed book, with expertise shared from well known academics and practitioners who have spent many years in the passenger transport field. The tools and case studies in this vital new guide will enable readers to learn new skills or build on existing expertise. Online supporting resources include sample performance reports and target assessment forms.

Table of Contents

Related Titles

1

Lowe’s Transport Manager’s and Operator’s Handbook 2019 9780749484200 £59.99

2 3 4 5 6 7 8 9 10 11 12 13

Definition (bus, coach, light rail, taxi, demand responsive, community transport) History and Heritage and how that has shaped the business Its purpose and importance (objective) The market for public transport and its relationship with Society and other transport modes, plus land use and planning Commercial considerations, fares & charges, other income sources, and sensitivity to market changes Business responsibilities Relationships with other transport modes Legal framework in relationships government bodies, other stakeholders Planning, research, consultation, business case, options, route planning and scheduling in depot locations Operations (forward planning and immediate day to day) Human Resources (recruitment, training, retention, career development) The future - AI - keep watching the horizon Case studies to highlight best and perhaps not so best practices

David Hurdle DipTP, MA, MRTPI, FCILT is a Transport Planner and a Town Planner with over 50 years’ experience. He has written and spoken extensively on sustainable transport issues. He has worked for local government, the public transport industry and a transport research consultancy. He is now an independent Transport Planning Consultant.

The Handbook of Logistics and Distribution Management 9780749476779 £44.99 Green Logistics 9780749471859 £39.99

Logistics, Supply Chain & Operations

73

The Transport Manager’s and Operator’s Technology Toolkit

This book

<< Provides top tips for using IT tools in an operational context in the transport industry

<< Covers a multitude of different

responsibilities such as operational efficiency, fuel-efficient driving, routing and scheduling, workforce management, maintenance systems, fleet management and audit tools

A Guide to Enhancing Performance in Road Freight Operations Edition 1

<< Includes work and process

Date: Price:

03/09/2019 £39.99

ISBN Paperback: Ebook:

9780749484262 9780749484279

Extent: Dimensions: Subject:

288 234x156 Transport

flow diagrams and case studies supporting the use of the IT tools

Author Information

Description

Chris Douglas is a road freight transport specialist and a highly experienced project and programme manager, with many years’ operational, advisory, representation and consultancy experience within the UK, European and overseas freight transport industries. He is Smart Freight Centre’s (SFC) Director for its Smart Trucks Platform and led the development of SFC’s Smart Transport Manager Training, designed to upskill Transport Managers to assess truck fleet efficiency and implement action plans to further improve performance.

The transport industry has embraced technology ahead of other industries and there is now a vast array of options available to assist operators with operational efficiency, fuel efficient driving, managing drivers’ hours, routing and scheduling, workforce management, maintenance systems, fleet management and audit tools. The Transport Operator’s and Manager’s Technology Toolkit brings all these tools together and describes the different strengths of each one.

The Transport Operator’s and Manager’s Technology Toolkit provides transport operators with the day-to-day organisation of resources, such as dynamic routing of vehicles against incoming order profiles, allocation of vehicles, trailers and drivers. There are also tools which assist with the allocation of driving resource across the 24/7 working period. This essential guide describes the functionality of different IT systems available, such as in-cab software and provides a selection of audit, freight bidding platforms, 4PL and control tower tools. The book also includes a description of the websites which enable operators to bid for work and a review of the different transport bidding tools available for those procuring haulage services.

Online supporting resources include audit and bidding tools and PowerPoints for lecturers.

Table of Contents

Related Titles

1 2

Lowe’s Transport Manager’s and Operator’s Handbook 2018 9780749483159 £59.99

3 4 5 6 7 8 9 10 11 12 13

74

Logistics, Supply Chain & Operations

Introduction How do you develop a Truck Fleet Performance Improvement Plan?

Fuel Management Systems Driver Performance Systems Other staff management systems Vehicle Specification and Preventive Maintenance Performance monitoring Other systems - internal Other systems - external Future Gazing – the Transport Manager’s role in 2030 Building a Business Case for Technology Investment Decision-making support tools Glossary

Green Logistics 9780749471859 £39.99

The Handbook of Logistics and Distribution Management 9780749476779 £44.99

This book

<< Illustrates how to formulate

different approaches and integrate strategies such as customer responsiveness and agile supply chains

<< Provides models and frameworks

which introduce new ways of driving effective strategic decisionmaking within value chain management

<< Presents an interdisciplinary approach, highlighting the important fields of cybernetics and systems sciences and how they can be used to facilitate strategic supply chain management

Global Value Chain Management Strategies and Models for Competitive Advantage Edition 1 Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749484422 9780749484439

Extent: Dimensions: Subject:

288 234x156 Supply Chain

Description

Author Information

A supply chain is the process of all parties involved in fulfilling a customer request, while a value chain is a set of interrelated activities a company uses to create a competitive advantage. In Global Value Chain Management the authors bring together a variety of disciplines, showing how to move from traditional supply chain management to value chain management. Research from the (ISM) International School of Management, Germany, originating from a network of companies in a range of sectors, is integrated with case studies to demonstrate particular concepts.

Qeis Kamran is a Professor at ISM International School of Management, Dortmund. He has more than 20 years of sales, management and leadership experience in FMCG, wholesale, retail sales, energy, oil and petrochemicals and consulting industries.

Global Value Chain Management brings together theory and practice and presents tangible ways of creating competitiveness in a changing world through the use of effective models and frameworks. Challenging the traditional Porters Five Forces Model, the authors introduce the important academic disciplines of cybernetics and systems sciences as essential drivers of strategy within the supply chain. Online supporting resources include PowerPoints of lesson plans.

Table of Contents 1

The strategic management framework and supply chain strategy 1.1 The Role of Strategy in General Management 1.2 Strategic Requirements and needs of today’s economy 1.3 Systems Theory and Cybernetics and the supply chain 1.4 A New Model to shape Supply Chain Strategy 2 Supply Chain Management as a key strategy enabler 2.1 The role of SCM in company’s strategy 2.2 SC drivers and metrics 2.3 SC performance to achieve strategic fit 2.4 The Strategy Implementation and adaptation process of SCM 3 Case studies 3.1 BAT 3.2 Daimler 3.3 Mondi 3.4 Unilever

Dr Rolf Neise was the Global Head of Logistics Operations at BAT (British American Tobacco plc.) responsible for defining Logistics Excellence in the End-to-End Supply Chain.

He’s currently a lecturer at the International School of Management (ISM) in Germany and is a senior consultant supporting multinational companies in optimising their supply chain management and logistics structures.

Related Titles The Handbook of Logistics and Distribution Management 9780749476779 £44.99 Strategic Sourcing and Category Management 9780749473976 £39.99 Green Logistics 9780749471859 £39.99

Logistics, Supply Chain & Operations

75

Fashion Logistics

This book

Insights into the Fashion Retail Supply Chain

<< Provides a holistic view of both fashion retailing and fashion logistics

<< Studies major forces driving change

Edition 2

in the fashion retail industry and how manufacturers can adapt their working practices accordingly

Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749493318 9780749493325

Extent: Dimensions: Subject:

288 234x156 Logistics

<< New to this edition: content

has been restructured to include updated case studies, key objectives, summary q&a’s and ‘how to put into practice’ textboxes

Author Information

Description

John Fernie is Emeritus Professor of Retail Marketing at Heriot-Watt University. He has written and contributed to numerous textbooks and papers on retail management, especially in the field of retail logistics. He is editor of the International Journal of Retail and Distribution Management.

Retailers are being advised to review their supply chains in a bid to accelerate their speed to market. Fashion Logistics assesses the growth and changes in the industry as well as the drivers of change in the market. Supply chain networks and operations play an integral role in distributing their product across the retail industry, and significant changes within those networks have altered the way in which they function. Manufacturers therefore need to rethink their supply chains so that they are resilient enough to withstand shocks, agile enough to respond quickly to sudden change, flexible enough to customise products, and efficient enough to protect margins. Fashion Logistics assess these forces and changes, and how manufacturers should adapt their working practices accordingly.

David B. Grant is Professor of Logistics at Hull University Business School, UK and Distinguished Senior Fellow at Hanken School of Economics, Helsinki. He has over 175 publications in various refereed journals, books and conference proceedings, and is on the editorial board of many international journals.

The new edition of Fashion Logistics includes updates on CSR, a re-write of the reshoring section, updated case studies and new content covering how manufacturers can adapt their working practices accordingly, and new content on the further demise of the department store sector. Online supporting resources include lecture slides to supplement new content covered in each chapter.

Table of Contents

Related Titles

1 2

Logistics and Retail Management 9780749481605 £44.99

Introduction The changing nature of fashion retailing: implication for logistics 3 International fashion sourcing 4 Corporate and social responsibility 5 International logistics 6 In-store consumer service 7 Online consumer service 8 Luxury fashion and SCM 9 Sustainable fashion retailing and logistics

Fashion Brands 9780749464462 £19.99

The Lean Supply Chain 9780749482060 £39.99

76

Logistics, Supply Chain & Operations

<< Provides tried and tested methods

The Logistics Outsourcing Handbook

<< Looks at current statistics for

A Step-By-Step Guide To How To Outsource Logistics Processes

This book of implementing logistics outsourcing with a step-by-step guide to processes

logistics outsourcing and analyses why contracts are both awarded and terminated

<< Provides informative case studies from large companies, including major 3PLs, looking at both successful and unsuccessful awarded contracts

Edition 1 Date: Price:

03/12/2019 £44.99

ISBN Paperback: Ebook:

9780749484620 9780749484637

Extent: Dimensions: Subject:

288 234x156 Supply Chain

Description

Author Information

The Logistics and Outsourcing Handbook will enable logistics and supply chain managers to follow a tried and tested path to logistics outsourcing. The authors highlight the advantages and disadvantages of outsourcing and provide a step-by-step guide to the logistics outsourcing process. These steps include how to: undertake market research, produce a base case, produce a request for information, shortlist companies, produce a request for proposal, choose the optimum supplier, implement the contract, manage the contract on an ongoing basis.

Gwynne Richards runs his own successful logistics consultancy, which provides a number of courses on warehouse and transport management for practitioners. He is a visiting lecturer at the University of Warwick, UK and the University of Aston, UK. He is the bestselling author of Warehouse Management, published by Kogan Page.

The Logistics and Outsourcing Handbook examines which departments within the company should be involved in the process, looks at current statistics for logistics outsourcing, discusses why contracts are both awarded and terminated, and outlines how 3PL companies charge for their services. The authors also outline the outsourcing processes in different countries and how to incorporate this into your strategy. Tools within the book include a checklist of data to be collected, a sample decision table, draft contracts and an example of an implementation plan. The book includes several case studies of successful and unsuccessful outsourced contracts. Online supporting resources include examples of decision tables, practical tips, contracts, RFP/metrics/selection criteria as excel and word downloadable templates, as well as PowerPoints for students.

Table of Contents 1 2 3 4

What is logistics outsourcing What are Logistics Services The Logistics Service Marketplace The Role Of Procurement in Outsourcing Logistics 5 Market Categorisation 6 The Logistics Outsourcing Cycle 7 Performance Management of Logistics Services 8 Third Party Logistics Contracts 9 IT in logistics outsourcing 10 Supplier Relationship Management 11 Country and Regional Insights

Jo Godsmark is a supply chain professional with over 20 years experience in manufacturing and logistics. She is Chair of CILT’s Outsourcing and Procurement Forum. A chartered engineer, the author is a consultant and director at Labyrinth Logistics Consulting Ltd, Warwick, UK.

Related Titles The Handbook of Logistics and Distribution Management 9780749476779 £44.99 Strategic Sourcing Management 9780749476991 £49.99

Green Logistics 9780749471859 £39.99

Logistics, Supply Chain & Operations

77

Managing Service Operations

This book

<< Provides innovative research into

operations and supply chain in the service industry and the Industry 4.0 environment

Strategies, Innovations and Sustainable Technologies

<< Explores the effect of new

technologies such as blockchain and the Internet of Things (IoT) on service operations and the service supply chain

Edition 1 Date: Price:

03/11/2019 £44.99

ISBN Paperback: Ebook:

9780749484583 9780749484590

Extent: Dimensions: Subject:

288 234x156 Supply Chain

<< Examines the new operational

goals required, including lean, agile, digitised and automated activities

Author Information

Description

Jose Arturo Garza-Reyes is a Professor of Operations Management and the Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences in the University of Derby, UK.

Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter.

Sudhanshu Joshi is Associate Professor and Senior Researcher in School of Management, Doon University, India. He has almost 10 years of professional experience in issues related to sustainability and development.

Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information, and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.

Samuel Fosso Wamba is Professor at the Toulouse Business School, France.

Table of Contents 1 2 3 4 5 6 7 8

9

10 11 12

78

Logistics, Supply Chain & Operations

13

Introduction Context and evolution of Service Networks Skills and people management in the Service Networks: Linking Strategic Value Chain to Organizational Culture Energy Management in Service Networks Strategic Human Resource Management and Green interventions Sustainability concerns across the Service Sector: Outlook and Challenges Importance of Innovation in service supply chains in retail industries: evidences from developed and developing countries Strategic Cost Management among Global Firms: Supply Chain Finance adoption Models, enablers and barriers in context to cyberphysical service system Impact of Service Supply Chain Collaborations on Industry 4.0 value chain creation, overall efficiency, sustainability and firm performance: Service Sector Experience Greening the Industry 4.0: Sustainability Goals and future directions The impact of Strategic alignment of Industry 4.0 on Service Supply Chain’s performance Industry 4.0 and Service Operations: Sustainability issues and Future Directions Conclusion

Related Titles Warehouse Management 9780749479770 £44.99

The Handbook of Logistics and Distribution Management 9780749476779 £44.99 The Inventory Toolkit 9780749482121 £34.99

This book

<< Offers a theoretical underpinning

with supporting supply chain management tools and strategies

<< Provides examples of best

practice, including case studies of companies such as Nestlé and organisations from the Gartner Supply Chain Top 25

<< Presents essential supply chain technologies, such as RFID, barcodes, logistics technology, automated warehouses, omnichannel, as well as future trends, such as big data, the Internet of Things (IoT) and autonomous systems

Strategic Supply Chain Management Creating Competitive Advantage and Value Through Effective Leadership Edition 1 Date: Price:

03/10/2019 £39.99

ISBN Paperback: Ebook:

9780749478841 9780749478858

Extent: Dimensions: Subject:

288 234x156 Supply Chain

Description

Author Information

Supply chains, including logistics, are the functional elements of an organisation’s operations.

To formulate a strategy for this operation to work seamlessly the organisation needs to align these operations with the corporate and business strategy. Strategic Supply Chain Management provides examples of best practice and effective supply chain strategic leadership for managerial teams who have previously been operating on a tactical or operational level, as well as students who need to learn about applying the theories of strategic supply chain management in practice. There are short cases within each chapter and long cases at the end of each chapter.

Samir Dani is Professor of Logistics and Supply Chain Management and Head of Logistics, Operations and Hospitality Management at the University of Huddersfield, UK.

Strategic Supply Chain Management introduces concepts and tools which will enable successful buyer-supplier relationships and effective organizational leadership and talent management. Samir Dani also includes extensive coverage of the technological side of strategic supply chain management, including RFID, barcodes, logistics technology, automated warehouses and omnichannel. He also examines future trends, such as big data, the Internet of Things (IoT), autonomous systems and artificial intelligence.

Table of Contents

Related Titles

1 Strategy Requirements 1.1 Organisational Vision for Supply Chain Management 1.2 The Role of Leadership 1.3 Competitive Advantage 1.4 Financial Management 1.5 Supply Chain Structures 2 Elements of Strategic Supply Chain Management 2.1 Sourcing and Outsourcing 2.2 Procurement and Relationship Management 2.3 Demand Management and Fulfilment 2.4 SRM, CRM, S&OP 2.5 Operational Decisions 3 Future Requirements on Supply Chain Strategy 3.1 Talent Management 3.2 Risk and Resilience 3.3 Innovation Management 3.4 Technology 3.5 Conclusion

Leading Procurement Strategy 9780749470333 £44.99

Supplier Relationship Management 9780749468064 £49.99 Strategic Sourcing and Category Management 9780749473976 £39.99

Logistics, Supply Chain & Operations

79

Supply Chains in Action

This book

<< Learn from in-depth case studies which deliver insights and perspectives on current and emerging issues, trends and significant new areas of research

A Case Study Collection in Supply Chain, Logistics, Procurement and Operations Management

<< Gain insights into a variety of topics including technology-related issues, setting and reviewing budgets, managing economic performance and managing costs

Edition 1 Date: Price:

03/10/2019 £145.00

ISBN Paperback: Ebook:

9780749483708 9780749483715

Extent: Dimensions: Subject:

504 234x156 Supply Chain

<< Learn from first-hand experiences from subject matter experts in industry and academia regarding how to reach business objectives and overcome considerable obstacles

Author Information

Description

Professor Richard Wilding OBE is recognised globally for his thought leadership in Logistics & Supply Chain Management. He is a highly acclaimed presenter and regularly speaks at Industrial Conferences and has undertaken lecture tours of Europe and Asia at the invitation of local Universities.

Volume 2 of Logistics, Supply Chain and Procurement Case Study Collection contains new case studies tackling Supply Chain and Procurement issues, aiming to provide solutions affecting a range of different businesses. Comprehensive in scope and scrupulous in detail, this collection includes actual events experienced by businesses of every size, from SMB’s to some of the most successful corporations in manufacturing, transportation, maritime and other industries. Readers will discover proven tactics and innovative solutions for handling uncertainties, solving problems and circumventing risk, plus a wealth of information to guide strategy and decision making.

As Chair (Full Professor) in Supply Chain Strategy at the Centre for Logistics and Supply Chain Management, Cranfield School of Management UK, the author works with European and International companies on Logistics and Supply Chain projects in all sectors including pharmaceutical, retail, automotive, high technology, food, drink and professional services to name a few. He has published widely in the area of Supply Chain Management and is Editorial Advisor to a number of top journals in this area. He is currently Chair of CILT.

Readers involved in logistics and supply chain management will find the Logistics, Supply Chain and Procurement Case Study Collection full of: immediate application of strategies and tactics to situations and challenges; valuable tools for testing management proficiency in crisis mitigation and resolution; independent learning modules and professional training programmes; expanded question-and-answer sections designed to measure knowledge transfer and lessons learned; engaging, topical situations highly relevant to the fields of logistics, supply chain management and operations. Students and prospective managers will learn crucial skills to meet current challenges, qualify for professional advancement and achieve success.

Table of Contents 1 2 3 4 5 6 7 8 9

Start Ups, Pivots and Pop-Ups Introduction The entrepreneurial landscape The start up revolution Popping your head above the parapet Pivot to success The journey to success The route map for entrepreneurs Conclusion

Related Titles Logistics, Supply Chain and Operations Management Case Study Collection 9780749475956 £145 The Handbook of Logistics and Distribution Management 9780749476779 £44.99 Green Logistics 9780749471859 £39.99

80

Logistics, Supply Chain & Operations

This book

<< Presents disruptive technologies

as the enablers or drivers of new business models, products, services and overall solutions

Supply Chain Disruption Aligning Business Strategy and Supply Chain Tactics

<< Maps how to create and implement superior process improvement solutions across the entire supply chain

<< Features case studies of

organizations that have successfully integrated new technologies into their existing business models and supply chains, such as BT, Morrisons and Aramex

Edition 1 Date: Price:

03/08/2019 £39.99

ISBN Paperback: Ebook:

9780749484101 9780749484118

Extent: Dimensions: Subject:

304 234x156 Supply Chain

Description

Author Information

Disruptive technologies have the power to upend supply chains, adding uncertainty, cost, and complexity to any business. These technologies can also create competitive advantage, but only if organizations strategically build them into their supply chains. Supply Chain Disruption provides the vital knowledge that supply chain managers need in order to implement disruptive technologies strategically. This essential book avoids a one-size-fits-all approach and encourages the reader to consider customer needs first before aligning appropriate technologies with each supply chain application.

Steve O’Sullivan was formerly Global OEM Supply Chain Program Manager at Logitech then Global Logistics Manager at Nualight. He is now Managing Director of a global supply chain management consultancy. Working with companies such as Morrisons and BT, Steve O’Sullivan creates and implements superior process improvement solutions across the entire supply chain process, while supporting international management teams in meeting and exceeding established targets.

Supply Chain Disruption focuses on information systems, analysing how companies currently integrate and implement potentially disruptive technologies into their supply chain roadmaps.

It presents new ways of planning more effectively and efficiently through the use of new tools and techniques, creating improvements in agility, customer service and cost. Online supporting resources include templates for metric-based process models focusing on the key enablers and inhibitors.

Table of Contents

Related Titles

1 2 3 4 5 6

The Handbook of Logistics and Distribution Management 9780749476779 £44.99

7 8 9

Preface: Setting the Scene An introduction to Supply Chain Disruption Supply Chain Strategic Friction Ad Omnia Paratus: Prepared for Anything Humanitarian Disasters and the Supply Chain The Art of Responding to Disruption through the Physical Supply Chain Pharmaceutical Supply Chain Disruption: A Policy Perspective Corporate Breakdowns and the Supply Chain A Conceptual Process Model: Reducing the Gap of Pain through Dynamic Strategic Alignment

Green Logistics 9780749479060 £82.99

Logistics and Retail Management 9780749481605 £44.99

Logistics, Supply Chain & Operations

81

Supply Chain Management Accounting

This book

<< Looks at the relationship between

supply chain decisions and financial performance, measured by financial statements including the income statement, balance sheet and key financial and non-financial performance indicators

How to Enhance Your Financial Performance

<< Examines the applications of

Edition 1 Date: Price:

traditional and contemporary costing approaches and how they support supply chain management decision making

03/03/2019 £34.99

ISBN Paperback: Ebook:

9780749472993 9780749473006

Extent: Dimensions: Subject:

288 234x156 Supply Chain

<< Looks at the development of

financially sustainable supply chain operations that have incorporated supply chain finance, working capital management and risk management

Author Information

Description

Simon Templar is a qualified accountant with 20 years industry experience as well as a lecturer on supply chain and procurement MScs in Cranfield and Plymouth. The author is a founding member of the Supply Chain Finance Community, a not-for-profit association which aims to share best practice and new research in an open, collaborative environment.

The need to contain costs across the business is as strong as ever and the search for cost reduction opportunities is intensifying. There still remains one last major opportunity to take out costs - through the supply chain. Ultimately all costs will make their way to the final marketplace to be reflected in the price paid by the end user. Smart companies instead seek to make the supply chain more competitive through the value it creates and the costs it reduces overall. They have realised that the real competition is not company against company but rather supply chain against supply chain.

Supply Chain Management Accounting looks at how the evolution of supply chains has been dramatic over the last few years, with more and more companies moving to sourcing overseas, distributing finished goods to overseas markets, and increasing their international operations. The seeking of low-cost country sourcing, optimizing manufacturing, and exporting products and services has created new challenges to demand forecasting and supply chain planning. Supply Chain Management Accounting presents a wide range of approaches and ground-breaking research findings. The book covers profitability, liquidity and asset utilisation, product costing, activity-based costing, investment appraisal, customer profitability analysis, budgeting and sales and operations planning. Online supporting resources include invaluable study questions and worked solutions to reinforce the learning as well as multiple-choice questions with solutions and PowerPoint activities.

Table of Contents 1 2 3

Supply Chain Accounting Profitability, Liquidity and Asset Utilisation Supply Chain Management and Firm Performance 4 Product Costing – Comparing Marginal Costing with Full Costing 5 Activity Based Costing and Time Based Process Mapping 6 Investment Appraisal 7 Total Cost of Ownership and Life Cycle Costing 8 Target Costing and New Product Development 9 Introduction to Supply Chain Finance 10 Customer Profitability Analysis 11 Budgeting, Sales and Operations Planning, Standard Costing and Variance Analysis

82

Logistics, Supply Chain & Operations

Related Titles Financing the End-to-end Supply Chain 9780749471415 £44.99 The Handbook of Logistics and Distribution Management 9780749466275 £44.99 Supplier Relationship Management 9780749468064 £49.99

This book

<< Investigates how to reinvent

modern manufacturing processes through following the Tesla business strategy

<< Examines some of the features

of Tesla’s ground-breaking model, such as their continuous improvement indicators and cycles that can drastically reduce and better sort waste, save energy, increase renewable energy and enable self-sufficiency

<< Includes case studies from

Michelin, Mass and other innovative consumer goods manufacturers such as Bosch and Kimberley Clarke

The Tesla Way Disruptive Production and Manufacturing Strategies and Models Edition 1 Date: Price:

03/08/2019 £29.99

ISBN Paperback: Ebook:

9780749497033 9780749497040

Extent: Dimensions: Subject:

288 234x156 Supply Chain

Description

Author Information

Tesla disrupts the automotive industry by creating many innovative pieces that fit together.

Its marketing, production, sales and technology strategies are all notably different from its competitors. The Tesla Way is an elongated case study looking at Tesla’s business model and how this can be applied to existing manufacturing and production strategies in other companies. The author also includes case studies from Michelin, Mass and other consumer goods manufacturing companies.

Michael Valentin worked as a manufacturing manager at Michelin and then PSA and TESLA. He later worked at McKinsey, before cofounding his own firm, OPEO. His company’s goal is to help companies face the challenges of the 4th industrial era by transitioning to the industry of the future, through operational excellence.

The Tesla Way will look at the origins of Tesla, its journey to success, new business models and what will come next. The author includes a mixture of the theory behind the Tesla business model and its applications, examining the combination between the manufacturing world and the digital world. He draws from his expertise gathered from industry as well as working for Tesla. He has also interviewed a cross-section of Tesla’s current employees in both the USA and France. At the end of each chapter an interview with a CEO or top manager of an industrial firm is featured: the reader can read, among others, the stories of Luxor Lighting, ThyssenKrupp, Bosch or Kimberley Clarke. There are also insightful questions for managers.

Online supporting resources include sample templates for analysing efficiency of processes on the factory floor.

Table of Contents 1 2 3 4 5 6 7 8 9

Hyper Manufacturing Cross Integration Software Hybridization Tentacular traction Story Making Start-up Leadership Men & Machine Learning The 3 concentric circles of Teslism: a systemic model Case Studies

Related Titles The Lean Supply Chain 9780749482060 £39.99

Strategic Sourcing and Category Management 9780749486211 £39.99 Building the Agile Business through Digital Transformation 9780749480394 £19.99

Logistics, Supply Chain & Operations

83

Technology and the Blue Economy

This book

<< Discusses the high commercial

value of the seas and oceans and the current areas of technological development within the blue economy

From Autonomous Shipping to Big Data

<< Explains how to target and

Edition 1

capitalise on the potential for maritime innovation within specific areas

Date: Price:

03/09/2019 £44.99

ISBN Paperback: Ebook:

9780749483951 9780749483968

Extent: Dimensions: Subject:

304 234x156 Maritime

<< Provides insights into important

innovations such as spatial data infrastructures and hydrography for maritime economies; the evolution of eNavigation and GNSS vulnerability; near or real time situational awareness

Author Information

Description

Nick Lambert is CEO of NLA, a blue economy solutions company, which specialises in the blue economy and tech innovation in associated domains. He advises corporates on a wide range of marine and maritime issues, and regularly hosts and delivers keynote speeches at high profile conferences.

Seventy percent of the planet is covered by water, and ninety percent of global economic trade is transported by sea. The oceans are inextricably linked with food security and the global economy. Technology and the Blue Economy examines the vital role that technology plays in developing the blue economy. It provides a clear, accessible picture of the current and future potential of technology within different sectors in the blue economy, such as offshore energy, ports and harbours, shipping, maritime surveillance and cyber security.

Andy Hamflett is a senior advisor at NLA and a journalist, researcher and innovation expert on new technologies. He leads innovative research projects that explore the emerging potential of big data for social impact.

Jonathan Turner is a senior advisor at NLA and specialises in customer-focused organisational process design, lean methodology and performance measurement through analytical skills and practical use of data.

Technology and the Blue Economy looks at the disruption of established business models through case studies of leading innovators, examining development issues, what they have learned and how they have transformed their current ways of working within their organizations. Along with actionable takeaways at the end of each section, readers will learn from and be inspired by the front-line experiences of Blue Economy innovators.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13

84

Logistics, Supply Chain & Operations

An Introduction to the Blue Economy An Introduction to the Blue Economy Technology Revolution Types of Technology from Autonomous Vessels to Big Data Platforms Blue Economy Sectors, such as Shipping Efficiency Geographical Reach Case Studies of Different Types of Innovation within a Cross-Section of Companies Critical Success Factors for New Technology Adoption in the Blue Economy Key Barriers and How to Overcome Them Enablers for Blue Economy Technologies Predictions for the Most Important Developments Over the Next Five Years Technologists Development of New Products and Services in the Blue Economy Industry Discussion Conclusion

Related Titles Maritime Logistics 9780749472689 £44.99

Port Management 9780749474324 £49.99

Green Logistics 9780749471859 £39.99

Risk, Compliance & CSR Innovation and Best Practice in Compliance & Regulation Corporate Governance, Ethics & CSR Information, Knowledge & Data Management Risk Management

www.koganpage.com

85

Featured Titles NEW BOOK Third Party Risk Management Techniques and Strategies to Protect Your Business Shawn H Malone Aug 2019 9780749483531 Page 87

NEW BOOK Making Risk-Informed Decisions Practical Approaches to Achieve Business Objectives Manoj Kulwal Nov 2019 9780749484002 Page 88

NEW BOOK The Business Guide to Effective Compliance and Ethics How to Protect your Reputation, Enhance Business Performance and Gain a Real Competitive Advantage Andrew Hayward, Thomas Hickey & Tony Osborn Aug 2019 9780749482978 Page 89

IT Governance An International Guide to Data Security and ISO 27001/ISO 27002 Alan Calder & Steve Watkins Oct 2019 9780749496951 Page 90

86

Discover our full portfolio of books at www.koganpage.com

NEW EDITION

This book

<< Explains clearly how to create

a third party risk programme in line with current international regulations

Third Party Risk Management Techniques and Strategies to Protect Your Business

<< Guides readers through the full

span of the programme from creating a vendor inventory to site visits and reporting the results

<< Explores new techniques and

technologies, such as AI and machine learning, and recent threats such as cyber attacks

Edition 1

Date: Price:

03/12/2019 ÂŁ39.99

ISBN Paperback: Ebook:

9780749483531 9780749483548

Pages: Format (mm): Subject:

288 234x156 Risk Management

Description

Author Information

Global third party ecosystems are now an important source of competitive advantage for businesses, but with advances in technology and an increasing reliance on vendors, organizations expose themselves to new risks. Ignorance is no excuse; failure to properly assess these third party risks can result in operational and reputational damage, fall in market value or even huge fines from regulators. Third Party Risk Management is a practical, stepby-step guide to building a comprehensive third party risk management programme, from creating a full vendor inventory, risk ranking, onsite visits, audit requirements, and reporting the results.

Shawn H. Malone is Founder and CEO of Security Diligence, LLC (Reading, PA, USA) a consulting and advisory services company focused on cybersecurity and third party risk. A technology and business executive with three decades of experience in business security and technology risk, the author has developed third party security risk programs within the financial services and insurance industries. As a long-time supporter of the Shared Assessments Program, he led the development and release of the industry leading Certified Third Party Risk Professional (CTPRP) designation.

Third Party Risk Management also covers the strategic considerations of successfully communicating a new programme, including corporate risk appetite, alignment with business goals, and the importance of executive management support. With expert advice on softwareaided third party assessments, continuous monitoring, cyber threats, and other recent challenges and innovations, this book is essential reading to manage and minimize third party risk in any organization.

Table of Contents 1

Current Practices in Third Party Risk Management 1.1 Defining Third Party Risk Management 1.2 Alignment with Business Goals and Corporate Risk Appetite 1.3 The Importance of Executive Management Support 1.4 Program Strategy and Governance 1.5 Components of a Formal Third Party Risk Oversight Program 1.6 The Shared Assessments Program 2 Building and Executing a Program that Works 2.1 Program Component Definition and Development 2.2 Third Party Discovery and Inventory 2.3 Risk Ranking and Oversight Prioritization 2.4 Preparing Third Parties for the Assessment/ Oversight Process 2.5 Gathering Third Party Security Program Information 2.6 Pre-onsite Analysis and Planning 2.7 The Onsite Visit 2.8 Post-onsite Evaluation and Findings 2.9 Reporting the Results 2.10 Remediation Closeout and Re-assessments

2.11 Audit Requirements and Records Management 3 New Tactics, Techniques and Procedures in Third Party Risk 3.1 Recent Challenges In Third Party Risk 3.2 The Continual Push of New Innovation and Technology 3.3 The Cyber Threat Environment and Third Parties 3.4 Software-aided Third Party Assessments 3.5 Improving the Point in Time Assessment Cycle 3.6 Ongoing Monitoring, Continuous Monitoring and Real-Time Applications 3.7 The Promise of Artificial Intelligence and Machine Learning

Related Titles Fundamentals of Risk Management 9780749483074 ÂŁ39.99

Risk & Compliance

87

Making RiskInformed Decisions

This book

<< Presents an approach to strategic decision making which puts risk management at the centre of analysis

Practical Approaches to Achieve Business Objectives

<< Explains how to navigate difficult Edition 1

and large-scale decisions with a proven methodology including practical frameworks, models, work flows and different types of analysis

Date: Price:

03/08/2019 £29.99

ISBN Paperback: Ebook:

9780749484002 9780749484019

Pages: Format (mm): Subject:

256 234x156 Risk Management

<< Provides clear guidance on how to make better, more logical choices to save money and increase competitive advantage

Author Information

Description

Manoj Kulwal is Co-Founder and Chief Risk Officer at Risk Spotlight, UK and Director of Marketing at the Institute of Operational Risk.

He carries out risk management training for a wide variety of organizations and has been involved in industry initiatives to shape the risk management discipline through organizations such as UK Finance, Institute of Operational Risk and International Standards Organisation.

He has earned the certificate in ‘Strategic Decision and Risk Management’ from the Stanford Center for Professional Development and an Executive MBA degree from Cass Business School.

All organizations constantly face the need to make important, costly and potentially damaging decisions, often in a state of uncertainty and without all of the necessary information. Making Risk-Informed Decisions provides practical approaches to identify and understand the risks and uncertainties involved in any decision, increasing the likelihood of achieving desired outcomes.

Using a variety of example business decisions, from simple and quickly solvable to difficult and long-term, Making Risk-Informed Decisions includes proven frameworks, models, work flows and different types of analysis which can be used to work through them and come to a solution. The book also presents methods of assessing whether past decisions have been successful, and therefore continuously improving the quality of decision making. A case study at the end of the book pulls together the whole methodology, allowing the reader to apply everything learned. Reflecting key themes of the revised ISO 31000 risk management standards, Making Risk-Informed Decisions provides clear guidance on how to make better, more logical choices to save money and increase competitive advantage.

Table of Contents

Related Titles

1 2 3 4

Fundamentals of Risk Management 9780749472443 £39.99

5 6 7 8

88

Risk & Compliance

Introduction to Decision Making Introduction to Risk Management Approaches to Identify Uncertainties Measuring and Analysing Identified Uncertainties Structuring the Decision Implementation of Decision Related Actions Reviewing Decision Outcomes and Continuous Improvement Case Study

IT Governance 9780749474058 £49.99

This book

<< Discusses compliance in broader

terms than other books in the market, considering social, psychological, global and cultural factors in order to better understand how to collaborate, communicate and engage others in the organization

<< Provides precision, but also allows

non-specialist readers to access the information provided, including expertise on the typical traps to be aware of, policy and process and how to develop an ethics and compliance strategy

<< Provides an ideal self-development toolkit that readers can access on a day-to-day basis, offering a clear, simple route to quickly find and apply expertise

The Business Guide to Effective Compliance and Ethics How to Protect your Reputation, Enhance Business Performance and Gain a Real Competitive Advantage Edition 1

Date: Price: ISBN Paperback: Ebook:

03/08/2019 £34.99

Pages: Format (mm): Subject:

320 234x156 Corporate Governance, Ethics & CSR

9780749482978 9780749482985

Description

Author Information

Compliance has become an increasingly important business function in any organization, moving beyond simply ensuring that legal requirements and regulations are met and boxes ticked, to demonstrating the significant competitive advantage and value that a robust, strategic compliance programme can bring to your business. The Business Guide to Effective Compliance and Ethics provides compliance officers, decision-makers and business professionals with the necessary practical guidance, skills and tools needed to develop and deliver a successful compliance and ethics programme that meets fundamental legal, political and social requirements.

Andrew Hayward is Head of Compliance and Ethics at Subsea 7, London. He has worked in key compliance roles in major organizations for more than 20 years, including AstraZeneca and Balfour Beatty.

The Business Guide to Effective Compliance and Ethics protects your organization, whether a large multinational or a small or medium-sized enterprise, from risk of fines, penalties and reputational damage. This book also looks with a much wider lens at the value-add that compliance can bring to organizations, including competitive advantage, career satisfaction, employee and customer loyalty and brand enhancement.

Tom Hickey is currently Legal Director of Strategic Projects at Subsea 7, having previously worked in London, Houston, Kuala Lumpur and New York for HESS Corporation and in Paris for Transocean Ltd. Tony Osborn is a creative consultant, content developer and writer, working with leading corporations around the world.

Table of Contents 1 Rethinking Compliance and Ethics 1.1 Why Compliance doesn’t work 1.2 The Role of Compliance – Principles and Origins 1.3 Looking for Answers 2 Introduction To Core Concepts And Principles Of A Compliance And Ethics Programme 2.1 Anatomy of a Compliance and Ethics Programme – The main elements/principles 2.2 The Corporate Ethics and Compliance Programme – Effective Implementation and Embedding 2.3 Technology and Compliance 2.4 Preparing for Success 3 Practical Application – Constructing A Best Practice Compiance And Ethics Programme 3.1 Top-level commitment – Leadership in word and deed, fostering culture, resources, and the compliance function 3.2 Risk Assessment and Due Diligence 3.3 Code of conduct and policies 3.4 Communication, Education and Training 3.5 Procedures and controls (including due diligence) 3.6 Speak up line and whistleblowing 3.7 Investigations and remediation

3.8 Monitoring, measuring, reporting and assurance 4 Re-Imagining Compliance And How To Bring It Alive 4.1 Culture, Values and Behaviour – How to embed and motivate Compliance 4.2 The Right Thing. Always 4.3 Strategic Ethics and Compliance 4.4 Conclusions

Related Titles IT Governance 9780749474058 £49.99

Fundamentals of Risk Management 9780749479619 £39.99

Risk & Compliance

89

IT Governance

This book

An International Guide to Data Security and ISO 27001/ISO 27002 Edition 7

<< Advises on the development and

implementation of an information security management system that will meet the ISO 27001 specification

Date: Price: ISBN Paperback: Ebook: Pages: Format (mm): Subject:

<< Outlines IT governance best

practice for international organizations of all sizes and across sectors

03/10/2019 £49.99

<< New to this edition: changes

in global regulation (including GDPR) and updates to standards in the ISO/IEC 27000 family, BS 7799-3:2017 (information security risk management) and the latest standards on auditing

9780749496951 9780749496968 360 234x156 Information, Knowledge & Data Management

Author Information

Description

Alan Calder is Founder and Executive Chairman of IT Governance Ltd. He led the world’s first successful implementation of BS 7799 (now ISO 27001) and has been involved in the development of a wide range of information security management training courses that have been accredited by the International Board for IT Governance Qualifications (IBITGQ).

Faced with the compliance requirements of increasingly punitive information- and privacyrelated regulation, as well as the proliferation of complex threats to information security, there is an urgent need for organizations to adopt IT governance best practice. IT Governance is a key international resource for managers in organizations of all sizes and across industries, and deals with the strategic and operational aspects of information security.

Steve Watkins is an Executive Director at IT Governance Ltd, chair of the ISO/IEC 27001 User Group and contracted technical assessor for UKAS. He is a member of the international technical committee responsible for the ISO 27000 family of standards, and chairs the UK National Standards Body’s technical committee IST/33.

Now in its seventh edition, the bestselling IT Governance provides guidance for companies looking to protect and enhance their information security management systems (ISMS) and protect themselves against cyber threats. The new edition covers changes in global regulation, particularly GDPR, and updates to standards in the ISO/IEC 27000 family, BS 7799-3:2017 (information security risk management) and the latest standards on auditing.

It also includes advice on the development and implementation of an ISMS that will meet the ISO 27001 specification and how sector-specific standards can and should be factored in. With information on risk assessments, compliance, equipment and operations security, controls against malware and asset management, IT Governance is the definitive guide to implementing an effective information security management and governance system.

Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

90

Risk & Compliance

22

Why is information security necessary?

The UK Combined Code, the FRC Risk Guidance and Sarbanes–Oxley ISO27001 Organizing information security Information security policy and scope The risk assessment and Statement of Applicability Mobile devices Human resources security Asset management Media handling Access control User access management System and application access control Cryptography Physical and environmental security Equipment security Operations security Controls against malicious software (malware) Communications management Exchanges of information System acquisition, development and maintenance Development and support processes

23 Supplier relationships 24 Monitoring and information security incident management 25 Business and information security continuity management 26 Compliance 27 The ISO27001 audit

Related Titles IT Governance 9780749474058 £49.99

Fundamentals of Risk Management 9780749483074 £39.99

Business Myths Avoid myths, fads and misconceptions to get the most out of your career and organization.

9780749479596 Rich Leigh April 2017

9780749480233 Stefan Stern & Cary Cooper October 2017

9780749480745 Jo Owen October 2017

9780749481285 Ian MacRae & Adrian Furnham October 2017

9780749483098 Andy Milligan & Simon Bailey January 2019

9780749483913 Grant Leboff May 2019

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Creating Success Unlock vital skills, power up your performance and get ahead with these accessible and empowering guides.

9780749486419 Roy Lilley June 2019

9780749492809 John Adair July 2019

9780749492427 John Adair June 2019

9780749484811 Michael Armstrong June 2019

9780749484835 John Westwood June 2019

9780749486198 Patrick Forsyth June 2019

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Confident Series Enhance your professional life and master the fundamentals of key digital skills, whatever your career path.

9780749479633 Rob Percival May 2017

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ISBN: 9781789600612