Day one: Tuesday, 23 October 2012, 10am – 5pm
Outcomes - what they are and what they are not
How to identify relevant outcomes for your work
The benefits of having an outcomes focus
Simple ways to monitor outcomes
How to use outcomes information in decision making and planning
Day Two: Tuesday 27 November 2012, Morning session: 10am – 2pm
Discussion about the meetings you held in your organisation
Methods for gathering outcomes information
Reporting outcomes
Using outcomes information well
Next steps in implementing an outcomes approach
Managing your organisation
Outcomes monitoring
Afternoon session: 2pm – 5pm
Using ICT to help you with collecting, storing, retrieving and presenting outcomes information
Processes involved in implementing a holistic system
Demonstrations and looking at ‘off the shelf’ systems selected for relevance in terms of services, client group and cost
Specific tools that will enable you to better capture information relating to your organisation’s outcomes 19