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Training for Voluntary and Community Organisations Spring 2011 Programme


Welcome to Kingston Voluntary Action‟s Spring 2011 Training Programme. This is the fourth programme of KVA‟s capacity building courses funded by the BIG Lottery as part of the Kingston Infrastructure, Support and Development Project (see page 27 for more information about this project). Courses In the previous season, 123 of you attended KVA capacity building courses and 109 completed the evaluation forms. Over 95% of the participants either agreed or strongly agreed, that the course content helped them to further develop their knowledge and understanding of the subject, which would be useful for their work and enable them to improve the services of their organisation. Here is some of the feedback we have received:

„An extremely useful and clear presentation and relevant to our needs‟ (Business Planning) „The day was excellent. Tutor was confident and knowledgeable and easy to follow. He is clearly experienced and has a natural respect for human life‟ (Emergency First Aid at Work)

„Very informative, well thought out and well presented training‟ (How to say „no‟ to a volunteer) „I have learnt how to protect myself and make the law work for my organisation‟ (Managing Grievance and Disciplinary Procedures)

„Very well organised and structured course. Encouraging environment for questions.‟

(Unlocking potential and new diverse volunteering roles) 2

Refreshments Refreshments and lunch are provided for full day courses, so please state any special requirements at time of booking, such as vegetarian. Please note lunch will not be provided on half day courses. Venues Most of our courses are held at the following venues: Richard Mayo Centre, Kingston United Reformed Church, Eden Street, Kingston, KT1 1HZ, in the heart of Kingston-upon-Thames, at the back of the main shopping centre and five minutes walk from both the railway and bus stations. Access Learning Centre, Richmond and Kingston Accessible Transport (RaKaT), North Kingston Centre, Richmond Road, Kingston KT2 5PE. The centre can be reached from Kingston on the 65 route, bus stop Durlston Road. There is a limited number of car parking spaces in the North Kingston Centre. Quaker Meeting House, 78 Eden Street, Kingston upon Thames, KT1 1DJ. Quaker Meeting House is in central Kingston, next to the Primark shop. Prices The prices are given for each course on its page and in the “at a glance� section in the centre of this booklet. The first (lower) price is for voluntary and community organisations with the second price, where applicable, being for statutory organisations who work with the voluntary sector. Priority will be given to the voluntary and community sector organisations. For full details and updates on training, please visit the KVA website


Managing Your Organisation

Equality Laws and Diversity Issues (including looking at cultural communication) Date: Wednesday, 6 April 2011 Time: 10.00am – 4.30pm Who should attend: Everyone! Course Overview: The course aims to highlight rights and responsibilities of everyone, from a governance, management, staff and volunteer perspective. 

The key differences between “equality” and “diversity”with links to other critical technical terms and considerations such as discrimination, prejudice and the glass ceiling – and glass cliff!

The key drivers that make equality and diversity so important now (and in the future) – legal/demographic and economic

The particular legal responsibilities and liabilities of managers and staff

How values and attitudes affect behaviour

Stereotyping, and the difference between direct and indirect discrimination

How to challenge inappropriate language and behaviour

The latest legislative developments, and the links between these and the development of your equality and diversity policies/ action plans

The next steps in developing equality and diversity across your organisation in terms of employment, volunteers, service delivery and with stakeholders

Trainer: William Chadwick, QED Training Services, is a specialist UK-wide trainer and policy consultant in equality laws, diversity issues and cultural awareness. Prior to this, William was Head of Training and Personnel for the Equal Opportunities Commission. 4

Course Fee: £40/£65

Date: Tuesday, 10 May 2011 Time: 10.00am-4.30pm Who should attend: Everyone! Course Overview: The aim of this interactive training is to help you to be better informed and confident in your day-today dealings with disabled people. You will develop knowledge and understanding of a wide range of disabilities, gain practical information on reasonable adjustments and clarify the extent of your obligations under the new Equality Act 2010.       

Increased awareness of a wide range of disabilities - both 'seen' and 'unseen‟ Understand the difference between the 'medical' and 'social' model of disability Improved awareness of the barriers that disabled people face Improved awareness of what constitutes reasonable adjustments Disability etiquette – participants equipped with the tools to avoid common mistakes Knowledge of key changes contained in new Equality Act. Understand the importance of an „inclusive‟ culture

Managing Your Organisation

Disability Awareness

Trainer: Jamie Cutler works for Richmond AID as an Employment/Community Involvement Manager. Richmond Aid is a pan-disability organisation working closely with service users and volunteers with both physical and sensory impairments on a wide range of projects. Course Fee: £40/£65 5


Safeguarding Children - Child Protection Induction Training Date: Tuesday, 17 May 2011 Time: 12.00-2.00pm Who should attend: Staff and volunteers working on projects that involve children and families. Course Overview: By the end of the training participants will be able to: 

Gain some awareness about what constitutes child abuse and how to recognise it

Develop awareness about everyone‟s responsibilities towards vulnerable children

Recognise parental stressors that may increase children and young people‟s vulnerability

Consider relevant aspects of legislation and guidance

Be familiar with their own child protection procedures

Know how to appropriately refer children who may be vulnerable, in need or suffering abuse or neglect

Trainer: Carla Thomas, a local Safeguarding Children Board Training and Development Adviser. Course Fee: Free


Date: Saturday, 11 June 2011 Time: 10.00am-1.00pm Who should attend: Staff and volunteers working on projects that involve children and families who need to refresh their awareness of Child Protection.


Safeguarding Children - Child Protection Awareness Refresher

Course Overview: By the end of the training participants will be able to: 

Refresh their general knowledge in relation to the definitions and recognition of abuse

Appreciate the role and responsibilities of different agencies that may be involved in working with children and families

Use an ecological approach to assess children

Revisit and apply relevant legislation and guidance

Consider issues around information sharing

Trainer: Carla Thomas, a local Safeguarding Children Board Training and Development Adviser. Course Fee: Free


Managing Your Organisation

Understanding and Using an Outcomes Focus Date: Wednesday, 25 May and Wednesday, 22 June 2011 Time: 10.00am – 4.30pm Who should attend: The course aims to equip participants to introduce an outcomes focus into their own organisation. For this reason, organisations are encouraged to send two or three people from their organisation on the course, whether trustees, paid staff, volunteers or a mixture. Course Overview: How much do you know about the effects of your organisation‟s work? Would you like to know more about outcomes? Are your funders asking about outcomes monitoring? This course will reassure you that monitoring and evaluation are not jobs for experts and will enable you to introduce an outcomes focus within your own organisation successfully. You will: 

Learn how to assess your effectiveness

Learn about what works, to improve your services

Increase morale for staff and users by showing that change is happening

Demonstrate to funders that you are making a difference

At the end of both days, the learners will understand: what outcomes are and what they are not, how to identify relevant outcomes for your work, the benefits of having an outcome focus, simple ways to monitor outcomes, methods for gathering outcomes information, reporting outcomes, using outcomes information well, next steps in implementing an outcomes approach. 8

Day One: Outcomes: what they are and what they are not 

How to identify relevant outcomes for your work

The benefits of having an outcomes focus

Simple ways to monitor outcomes

How to use outcomes information in decision making and planning

Day Two:

Managing Your Organisation

The course will run on two separate days, with a gap of four weeks in between. During the gap you will be expected to hold a meeting within your own organisation to consider implementing an outcomes focus. You will be given the materials to help you do this.

Discussion about the meetings you held in your organisation 

Methods for gathering outcomes information

Reporting outcomes

Using outcomes information well

Next steps in implementing an outcomes approach

Trainer: Sanja Kane, Workforce Development and Training Co-ordinator at KVA. Course Fee: Free - this course is fully subsidised for groups in Kingston, thanks to funding from the BIG Lottery Fund.



Commissioning and Procurement Date: Thursday, 19 May 2011 Time: 10.00am-4.00pm Who should attend: Staff or trustees of voluntary organisations who are interested to find out about the process of commissioning and why they might want to get involved in it. Course Overview: All Local Authorities, Primary Care Trusts and other statutory agencies are moving towards a more formal and structured process of buying services for residents and communities. The new procurement systems can lead to many opportunities for the voluntary sector in securing contracts to deliver key public services as well as posing threats to current funding regimes. The aim of this one day course is to introduce the concepts and environment of commissioning and tendering and bring participants up to speed with the processes involved. This will be achieved through: Defining commissioning, tendering and procurement Exploring the current policy environment Looking at voluntary and community sector motivation and opportunities  Looking at processes and regulations  Exploring how to tender in partnerships and consortia  Looking at how to develop special purpose vehicles (SPVs) for tendering   


Note: This course will be followed by a seminar where groups will have a chance to meet Kingston commissioners and discuss the specifics of the local commissioning process. Further details of this event will be available soon, with priority given to groups who attend this training course.


Exploring costing methodology (including full cost recovery)  Identifying how to demonstrate added value when submitting tenders  Practically working through PQQs to develop an action plan for organisations on the course 

Trainer: Ian Beever is a consultant, facilitator and trainer working with the public, voluntary and private sector, specialising in policy relating to local Government, strategic partnerships, health, social care and community engagement. Ian Beever Consultancy and Training is the National Training Awards Greater London Winner for 2010. Course Fee: £40/£65



Writing Successful Funding Applications Date: Tuesday, 24 May 2011 Time: 10.00am-4.30pm Who should attend: The course is equally suitable for people new to fundraising as well as for professional fundraisers, and for people for whom fundraising is one element of their role. Course Overview: This course will equip you to master the basic principles of writing a winning funding proposal. Drawing upon 20 years of experience of the trainer, you will learn the secrets of success for securing funding from trusts, companies and wealthy individuals. As a result of this course participants will be able to:  Produce applications that address the common questions asked by funders  Explain the differences between outcomes and outputs  Understand how to present „ongoing‟ work as attractive to funders  Adapt their presentation in order to meet the needs of donors  Select an appropriate format for presenting a project budget  Produce a persuasive mini presentation for their cause Trainer: Bill Bruty has been a professional fundraiser since 1984 and has worked as Fundraising Manager or Director for three large national charities in the UK. He is also one of the UK‟s leading fundraising trainers, working with clients as diverse as UNICEF UK, the National Trust and the British Stammering Association, as well as small community based agencies.


Course Fee: £40/£65

Date: Thursday, 9 June 2011 Time: 10.00am – 4.30pm Who should attend: Staff and trustees of voluntary organisations who are involved in preparing and writing budgets/funding bids


Writing Budgets for Funding Applications

Course Overview: This one day course which is based on the National Occupational Standard for Management and Leadership will equip you with knowledge and skills to make your budgets look more professional. 

To understand the principles of setting a budget

To understand the risks associated with setting a budget

To understand allocation and apportionment as part of budget setting (Full Cost Recovery)

To understand the importance of Cash Flow forecast

To work on case studies

To demonstrate added value in financial terms to make a robust case

The training will include presentation, group discussions, case studies and reflective learning. Trainer: Somanah Achadoo, Operations Director at Voluntary Action Camden (VAC), has over 10 years experience in the sector and has been delivering courses and training sessions in Leadership and Management including Financial Management.


10-1.00 10-4.30

11 May

17 May


13 April

Recruitment of Volunteers Food Safety


13 April



11 April

10 May


6 April

Disability Awareness


5 April

Promoting your work in the media Equality laws and diversity issues Emergency First Aid at Work Voice websites Beginners Voice websites Advanced



Course Title

Richard Mayo Centre Richard Mayo Centre Richard Mayo Centre

Access Learning Centre Richard Mayo Centre Quaker Meeting Place Access Learning Centre Access Learning Centre










Voluntary & Community










KVA Training Programme at a glance

10-4.00 10-4.30 10-4.30

10-4.30 10-1.00

2-4.30 10-4.30

Thurs 19 May

Tues 24 May

Wed 25 May

Wed 8 June

Thurs 9 June

Sat 11 June

16 June

16 June

Wed 22 June

Writing Successful Funding Applications

Outcomes - Day 1

Volunteers and the Law

Writing Budgets for Funding Applications

Safeguarding Children Refresher

Voice websites Beginners

Voice websites Advanced

Outcomes - Day 2




Tues 17 May

Safeguarding Children - Child Protection Induction Commissioning and Procurement


Access Learning Centre



Access Learning Centre

Access Learning Centre








STAR Centre

Richard Mayo Centre

Access Learning Centre Richard Mayo Centre

Richard Mayo Centre

Richard Mayo Centre












First Aid

Emergency First Aid at Work (EFAW) Date: Monday, 11 April 2011 Time: 9.30am – 4.30pm (full day attendance required) This new course is developed in line with the HSE‟s changes to the First Aid at Work regulations. It is designed for organisations where a risk assessment has indicated that a lower level of First Aid cover is sufficient. Who should attend: Organisations needing to qualify staff or volunteers to take responsibility for a first aid emergency and the first aid box in accordance with the Health and Safety (First Aid) Regulations 1981. Course Overview: The course will enable attendees to: 

Understand the role of the first aider, including the importance of preventing cross infection; recording incidents and actions; use of available equipment

Administer first aid to a casualty who is unconscious (including seizure), choking, wounded and bleeding or suffering from shock

Administer cardiopulmonary resuscitation (CPR)

Provide appropriate first aid for minor injuries

Trainer: Simon Hill, Malden Emergency First Aid Society (MEFAS) on behalf of Derby Civil Aid. Assessment & Certification: On successful completion of the course, the delegate will receive a certificate of attendance issued by Derby Civil Aid. Certificates are valid for 3 years under the Health and Safety (First Aid) Regulations 1981. 16

Course Fee: £40/£65

(Formerly Basic Food Hygiene course) - Certificated by Royal Society of Health Date: Tuesday, 17 May 2011 Time: 10.00am – 4.30pm Who should attend: Anyone involved in preparing, cooking, or serving food.

Food Safety

Level 2 Award in Food Safety

Course Overview: This nationally recognised course will teach you how good food hygiene can mean safer food, fewer complaints and reduced costs. It will also help you comply with legislation, in particular the Food Hygiene Regulations 2006. By the end of the course, you will have understood: 

Hygiene control

How to recognise and prevent food contamination

Food storage and temperature control

How to store food safely

How to rotate stock

How to recognise and deal with food pests

Cleaning and disinfection - when to do it and how to do it

The law and how it affects you

Certification: At the end of the course, there will be a short, multiple-choice test, on successful completion of which, you will be awarded a Royal Society of Public Health (RSPH) Qualification – Level 2 Award. Trainer: Maureen McIntyre, Carlton Training Ltd, is an experienced teacher and has a Diploma in Food Safety Management. Course Fee: £40/£65



Creating a Website using VOICE - Beginners Dates: Wednesday 13 April, Thursday 16 June 2011 Time: 10.00am - 1.00pm Who should attend: Organisations who want to set up a website using the free and easy-to-use VOICE tool. Also suitable for additional staff/volunteers from organisations who already have a VOICE website and need an introduction to the tool in order to update their site. Course Overview: The aim of the course is to set up a basic website with a logo, contact details and information on your organisation using VOICE. The course will cover: 

Adding text, images and links to a page

Adding and ordering pages

Changing the look and feel of the site

Full support will be provided both prior to the course and afterwards to give you guidance on planning and maintaining a website that meets your needs, as well as providing help with any technical issues. Trainer: Justine Harvey, Information & Communications Co-ordinator at Kingston Voluntary Action, who has over 10 years experience of editing and developing websites. If you are not sure if VOICE is suitable for your organisation, please contact Justine at to discuss your needs. Course Fee: £20/£35 18

Dates: Wednesday 13 April 2011, Thursday 16 June 2011 Time: 2.00pm-4.30pm Who should attend: Organisations who already have a VOICE website and want to develop it further, ideally people who have already attended the Beginners course or have a basic understanding of the VOICE system.


Developing a Website using VOICE Advanced

Course Overview: The aim of the course is to introduce advanced features of VOICE in order to increase the functionality offered by your website. The course will include: 

Adding interactive applications to your website

Private Areas

Advanced Layouts

User and Member management

You will be contacted prior to the course to identify any specific areas of interest so that the session can be tailored to meet your requirements. Support will also be available after the course, to ensure you are able to continue to develop a website that suits your needs. Trainer: Justine Harvey (see page 18) Course Fee: £20/£35 19


Promoting your work in the media Date: Tuesday, 5 April 2011 Time: 9.30am – 1.30pm Who should attend: Anyone who has to promote their organisation or project with little or no budget, and/or is wary of the media Course Overview: Do you know what journalists want? This workshop is packed with tips on building winning stories and communicating with journalists. The tutor reveals the [unwritten] rules of engagement. You'll understand more about how the media works, and how to increase your chance of getting coverage. This four-hour workshop focuses on identifying stories, building them, and pitching them to the media, with exercises in all these areas. It‟s also been used to help participants produce better marketing materials, presentations, website content and annual reports. Note: It will be useful to browse through some of the newspapers in the week running up to a training session; try to choose papers you do not usually read. Trainer: Lynne Walsh is a journalist, media adviser, campaigner and trainer. Freelance since 1993, Lynne has reported for and edited newspapers and magazines, worked on major health campaigns, and advised a number of government departments, quangos, professional organisations and charities on their communications work. Course Fee: £20/£35


Date: Wednesday, 11 May 2011 Time: 10.00-1.00 Who should attend: Any organisation who works with volunteers Course Overview: Attracting new and diverse volunteers can be difficult. Planning your recruitment campaign is important, but so too is creating the right message and getting it out to a wider audience. This workshop will look at all aspects of volunteer recruitment and thinking more creatively about your message and the best method of marketing. Topics will include: 

Planning for recruitment – before involving volunteers

Recruitment action plan – what is in place

Recruitment barriers – (volunteers with disabilities)

Motivation of volunteers

Recruitment campaign

Your written recruitment message – presenting the right image & being creative

Marketing your roles - different recruitment methods including social networks

Volunteer Management

Recruitment of Volunteers creating the right team

Trainer: Patricia Stanley, Good Practice Advisor at Kingston Volunteer Centre. Pat supports organisations to develop good practice in volunteer management. The project also includes delivering a programme of good practice training of which this workshop is part. Course Fee: £20/£35


Volunteer Management

Volunteers and the Law – staying legal Date: Wednesday, 8 June 2011 Time: 10.00am-1.00pm Who should attend: Anyone who recruits, supervises or manages volunteers. Course Overview: It is always advisable to stay on the right side of the law, and it is important to think through carefully what the legal position is on much of what you do as a volunteer manager. This workshop will look at how your organisation can keep its relationship with its volunteers legal. As well as discussing legal issues, we will look at cases that volunteers have pursued through the courts. Topics will include: 

Relationship between organisation and volunteer

Equality Act 2010

Health & Safety


CRB checks

Benefit regulations & volunteering

Data protection & copyright

Young volunteers

Trainer: Patricia Stanley is Good Practice Advisor at Kingston Volunteer Centre (see details on page 20). Course Fee: £20/£35 22

Volunteers‟ Week is an annual event which celebrates the fantastic contribution that millions of volunteers make across the UK. The Week plays a huge part in raising the profile of the millions of volunteers who regularly contribute to society, while inspiring others to get involved too.

Good Sports Bonanza 2 June 2011 As part of Volunteers‟ Week 2011, Kingston Volunteer Centre will be staging an introduction to sports volunteering on the lawns at All Saints Church on Thursday 2 June. Named after Kingston Volunteer Centre‟s successful Good Sports project, the aim of which has been to get more people involved in sports volunteering, visitors to the town centre will get the chance to learn firsthand about the benefits of sports volunteering.

Kingston Volunteer Centre

Volunteers‟ Week – 1-7 June 2011

It is expected stalls representing a variety of local sports will be available on the day for visitors to try different sports and find out how to get involved. For more information please contact Hedley Featherstone, Good Sports Project at Kingston Volunteer Centre on 020 8255 8685 or


Management Training

Management Training – a better future for voluntary sector organisations in Kingston As part of our strategic approach to workforce development in the voluntary sector, Kingston Voluntary Action has worked with seven organisations in the borough to ensure that their managers access Chartered Management Institute (CMI) Diploma in Management and Leadership at level 5. The qualification is widely renowned as the leading professional qualification for managers in the UK and our partner, Kingston College is a Centre of Excellence for delivering CMI courses. This practical and interactive programme, which started in January 2011, takes 10 months and will cover all key aspects of management and leadership.

This training is part funded by the BIG Lottery as part of KVA‟s 3-year Infrastructure Support and Development Project. The benefiting organisations are: Mind in Kingston, Oxygen, Kingston Churches Action on Homelessness, Straight Talking Peer Education, Yorda Adventures, EnhanceAble and Kingston Carers‟ Network.


As part of the Infrastructure Support and Development Project, KVA is offering personalised support to organisations to help them improve their governance skills. Below is a case study of how we have recently supported one local organisation. The organisation approached Kingston Voluntary Action prior to their away day most of which was to be dedicated to the trustees revising their governance. We had two meetings with the chair and treasurer before the event to discuss the exact requirements of the organisation and plan the day.

Governance Support

Improving Your Organisationâ€&#x;s Governance

The day itself was full of interactive exercises that made trustees think about various governance issues such as trustee liability, trustees as employers, gaps in a committee skills, how to welcome new trustees, user involvement in people with a learning disability etc. The Chair of the organisation said in their newsletter: „I think we all came away with a positive attitude and agree we want to work together to make sure we support and ensure a better life for people with a learning disability living here in Kingston. It was a really positive day and something we will repeat.â€&#x;

To discuss how your organisation might benefit from this support, contact Sanja Kane, Workforce Development and Training Co-ordinator on 020 8255 3335 or 25

Terms & Conditions

To book, please use the enclosed booking form, or visit our website for a Word version of the form. We are unable to issue invoices, but the booking form has been designed to act as an invoice, so you should keep a copy for your records. The booking fee is refundable if the booking is cancelled no later than 2 weeks before the course date. Please send completed booking form and cheque to Training, Kingston Voluntary Action, Siddeley House, 50 Canbury Park Road, Kingston KT2 6LX. Cheques should be made payable to Kingston Voluntary Action. All places will be confirmed by email or by phone at least 72 hours before the course starts and usually sooner than that. Occasionally, KVA may have to cancel a course or change the tutor, date or venue. If this happens, we will inform you immediately. If you cannot attend the new date, we will offer you a credit note or refund. Please visit our website for further information and the latest updates on training. For enquiries, please phone Sanja Kane on 020 8255 3335 or email Remember: Book early to secure a place on the training you and your organisation need.


Please note: Photographs may be taken during courses for KVA publicity only. If you do not wish to be photographed, please inform Sanja Kane at

Funded by the BIG Lottery for three years, the project will enable Kingston Voluntary Action to further develop as the key infrastructure centre for information, communications and training. As well as this capacity building training programme, the project includes:  Developing KVA‟s information resources, e.g. monthly e-bulletins and development of baseline data about the local sector  Developing networks and forums e.g. the Community Development Network and Social Enterprise Support Programme  Supporting the role of Community Development Workers, e.g. through the Development Skills training programme Supporting the development of Management Committees to improve their governance (see page 25)  Assisting organisations to improve their own communications, e.g. developing their own websites (see page 18)

About the Project

Kingston Infrastructure, Support and Development Project


About Kingston Voluntary Action Kingston Voluntary Action (KVA) is the infrastructure support and umbrella organisation for community groups and voluntary organisations in Kingston upon Thames. KVA also delivers services and activities through Kingston Volunteer Centre, Superhighways and Kingston Community Furniture Project. Our aim is to support, advise and develop voluntary organisations and community groups. We provide infrastructure support, including workforce development and training, capacity building, advice and information services and community development and engagement support. We review existing provision, identify unmet needs, initiate new projects and developments to meet these needs. We also aim to undertake a co-coordinating function within the voluntary sector, and between the voluntary and statutory sectors and other partners. Our key strategic objectives include community engagement, capacity building and working in partnership. We work with community groups and voluntary organisations from all communities, including BME, disability, children and young people and older peopleâ€&#x;s organisations. These include community and grass root groups and small and medium sized organisations.

Kingston Voluntary Action Siddeley House, 50 Canbury Park Road, Kingston upon Thames, KT2 6LX. Tel: 020 8255 3335. Fax: 020 8255 8804. Email: Website: Registered Charity No. 257551

KVA Spring Training Programme  

Training courses for voluntary and community organisations in Kingston

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