ORIENTATION (EXTERNAL - 01)

I T STARTS WITH ME!

TRAINING DEPARTMENT STRUCTURE

GENERAL TRAINING • Orientation for RSC • Deliver organization culture • G.E.M and The Vault using

Head of OPS

Head of OPS

NGUYEN THUY VY

BUI THE HUNG

BASIC SKILLS TRAINING • Orientation for new team members • Skills Assessment for Basic Skills

MANAGEMENT TRAINING • Career Path for Restaurant Managers Level • Cascade DC Modules

Section Field Training Manager, TAN KIM NHI

North team

South team

FTM, HCM NGUYEN THI DUYEN

MY

FTM, HCM PHAM QUYNH ANH

FTM, HCM TRAN THI UYEN LY

FTM, Hanoi NGUYEN THI NGA

FTM, Hanoi NGUYEN THI HONG THAM

WELCOME TO KFCV

G.E.M YUM!ID: qnb6017 Password: HuyQuang@123

KFC S.P.I.C.E User: quangbh@kfcvietnam.com.vn Password: HuyQuang@123

Câu chuyện của chúng ta KFC 1991 1955

1957

1964 -1979

Mr. Harland Sanders 09/09/1890

Today > 23,000 stores > 135 countries

1940

1930

2002

1952

Câu chuyện của chúng ta

“We're building the world's most loved, trusted, and fastest-growing restaurant

brands in partnership with the best franchise operators in the business”

Văn hóa KFC – HOW WE WIN TOGETHER

Tin tưởng vào mọi người

Vận hành nhà hàng hoàn hảo

Hướng đến kết quả vượt bậc

Xây dựng kiến thức nền tảng

Làm việc với tinh thần đồng đội

Ghi nhận công lao

About KFC Vietnam HCM City Bien Hoa - Dong Nai Hanoi Hai Phong Can Tho City Vung Tau Hue Buon Me Thuot Danang City Binh Duong Vinh City Nha Trang Long Xuyen Quy Nhon Rach Gia Phan Thiet Hai Duong Halong Bay Thanh Hoa Ben Tre Nam Dinh Gia Lai Dalat Ca Mau Ninh Binh Phu Yen Bac Ninh Lang Son Hung Yen Tay Ninh Hoi An

Dec-97 Dec-98 Jun-06 Aug-06 Aug-06 Jan-08 May-08 Dec-08 Nov-09 Apr-10 Nov-10 May-11 Jun-11 Aug-11 Aug-11 Sep-11 Dec-11 Feb-13 Nov-16 Sep-17 Nov-17 Dec-18 Jan-19 Sep-19 Sep-19 Oct-19 Nov-19 Nov-19 Jan-20 Jan-20 Jun-22

KFC BRAND, VALUES, & FOOD

KFC PROMISE

SERVICE PROMISE HOW WE SERVE OUR GUESTS: TREAT EVERY GUEST LIKE A FRIEND IN YOUR HOME.

WELCOME TO 2

PEOPLE PROMISE HOW WE SERVE OUR EMPLOYEES: BE YOUR BEST SELF, MAKE A DIFFERENCE, HAVE FUN! BRAND PROMISE • Craveable taste made The Hard Way.

CULTURE VALUES

COLONEL’S VALUES • Nothing beats the value of hard work.

• Every occasion is a fried chicken occasion.

• Pride in fried.

KFC FOOD • Southern-inspired real food.

• Real chicken, freshly prepared.

CHANNELS OF SALES DINE IN – TAKE AWAY - DELIVERY

QUICK SERVICE RESTAUTANT 6

7

FOLLOW US ON SOCIAL MEDIA - @KFC

KFC VIETNAM

STORE DEPARTMENTS

SIGNATURE GREETING

QUICK SERVICE RESTAUTANT

KFC BRAND, VALUES, & FOOD

KFC Vietnam opened its first restaurant on Dec 24th, 1997 in HCM city To this day, we have

230 More 3500 staffs

,

TEAM MEMBER UNIFORMS Uniforms represent a restaurant's hiqh standards of appearance. They also convey the diqnity and responsibility of a service professional who is part of a team. . 1. HAIR Neat& clean hair, well-maintained, and restrained if it's shoulder length or longer..

•

SERVICE PROMISE

2. HAT Show your Kentucky Fried Pride by keepinq your hat facinq forward!

HOW WE SERVE OUR GUESTS: TREAT EVERY GUEST LIKE A FRIEND IN YOUR HOME.

3. NAME BADGE make sure to always remember your name badge and keep it clearly visible on your shirt.

4. UNIFORM SHIRT keeping shirt nice and clean, free from stains, rips, or wrinkles.

BRAND PROMISE •Craveable taste made The Hard Way. PEOPLE PROMISE COLONEL’S VALUES HOW WE SERVE OUR EMPLOYEES: •Nothing beats the value of hard work.

BE YOUR BEST SELF, MAKE A DIFFERENCE, •Every occasion is a fried chicken occasion.

HAVE FUN! •Pride in fried.

KFC FOOD 2 •Southern-inspired real food.

• Hard work beats all vitamins and tonics in the world. and it tastes •Real chicken, freshly prepared.

better too!

• We never settle for ordinary.

5. BLACK BELT we are still okay with the brown belt if you so choose.

6

7

6. BLACK PANTS black pants is preferred, but we are ok with dark blue pants NON-SLIP SHOES recommend you choose the black non-slip shoes or dark colours

CULTURE VALUES

• When life hands you lemons, throw ’em back and tell life you want some fried chicken and mashed potatoes. That's what I did.

°

“

BY

OL

flEL

• Nothinq beats the value of hard work. Nothinq. I ve done the math.

CHANNELS OF SALES DINE IN – TAKE AWAY - DELIVERY

Mô tả nhà hàng KFC Nhà hàng thức ăn nhanh

Quick Service Restaurant

Hình thức bán hàng Counter service Kiosk

QR Ordering

Các hình thức phục vụ tại KFC

▪ Dine in

▪ Take Away

▪ Home Delivery

Ăn tại nhà hàng

Mua mang về

Giao hàng tận nơi

Các bộ phận trong nhà hàng KFC FOH – Front of House

BOH – Back of House

MOH – Middle of House