How to Fix Gmail Not Working Gmail is a great free webmail service from Google. It is a full-featured, powerful and reliable email client. However, there may be times when you experience issues with Gmail failing to load, which is frustrating and confusing. Some simple and more advanced troubleshooting solutions will help get Gmail working again. Every time you load the Gmail web interface, you are using the current version. If you use the Gmail app, check for a newer version before troubleshooting. Causes of Gmail not loading There are several reasons why Gmail might not load or load correctly. The browser may be incompatible with Gmail or a browser extension may interfere with the operation of Gmail. You may need to clear your browser's cache and cookies. There may be problems with the Gmail service or with your Internet connectivity. Also, your privacy settings may be interfering with Gmail. Whatever the reason, there are several troubleshooting steps, ranging from the simplest to the most advanced, that have a high potential to fix Gmail Not Working problems.