SPECIAL REPORT
BRANCH NETWORKS
ONBOARDING, TRAINING AND EDUCATION
Sponsored by
Importance to originators: 7th Score: 8.30 JOINING A new company comes with a learning curve, and it’s no different with branch networks. Although originators ranked onboarding, training and education seventh in importance, with a score of 8.30 out of 10, many highlighted how crucial it is for originators to receive proper education and training from the start. “Onboarding is so important because it is the key to starting off your path to success,”
their current company, their pain points, their work style, etc. – and then you tell them how your company can alleviate those pain points and provide them with more efficient processes and systems. The expectation, then, is that you are going to be getting a top-quality producer while providing them with the tools and resources they need to succeed. Onboarding is the time for you to fulfill those expectations and ensure that they understand
“Onboarding is the key to starting off your path to success. This process is the most important step in building for the future” Chad Gomoll , Inlanta Mortgage says Chad Gomoll , senior vice president at Inlanta Mortgage. “In our opinion, this process is the most important step in building for the future.” Many respondents agreed with that sentiment. “We need to know what we are doing and how to do it better,” said one. “[It’s] highly important when changing companies, as each is different, and it takes some time to adjust to that,” said another. “There are many expectations that are set during the recruiting process,” Gomoll says. “The originator gives you insight into the environment they are coming from – the systems, processes, tools and staff available to them at
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and adapt to the changes they are undoubtedly going to experience.” Especially in a business where time is money, initial training and education can prevent headaches down the road. “A solid onboarding experience can cut months off the learning curve when working with a new company,” one originator said. Respondents also emphasized the need for training and education to be “simple” and “direct” in order to get them up to speed without unnecessary downtime. “Accuracy is the best way to become efficient,” one respondent said. “We cannot be accurate if we are not fully trained in our jobs.”