FEATURES
COVER STORY: LEADING RISK MANAGERS JOHN KERR Director, risk management and insurance UNIVERSITY OF TORONTO Toronto, Ontario
John Kerr’s 20-plus-year career in insurance began with a stint at Manufacturers Life Insurance Company. He then took on various positions with The Co-operators, worked in commercial lines for a mid-sized broker and transitioned into risk management at a multinational manufacturer. Kerr served as director of corporate risk and insurance for BMO before he joined the University of Toronto in 2012, which is also where he earned his CRM designation in 1993. Kerr is a member of the University Risk Management and Insurance Association and RIMS’ Toronto chapter; he also founded RIMS’ Technology Advisory Council. He has taught business applications courses and participates in conferences as a speaker on risk management, insurance and information technology issues.
ELLA KILA
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DARYL CARRE
VP, enterprise risk management
Manager, risk, insurance and claims management
ONTARIO LOTTERY & GAMING CORPORATION Toronto, Ontario
THE LIQUOR CONTROL BOARD OF ONTARIO Toronto, Ontario
As an accomplished certified accountant, auditor and risk manager, Ella Kila certainly knows how to compute and manage risks, and she has shared her knowledge on how risk management leads to better bets and maximized resources at the Canadian Gaming Summit. Kila has been working in the Ontario Lottery & Gaming Corporation’s risk management department since 2008, starting as director before being promoted to interim VP in 2010 and VP of enterprise risk management in 2011. Now as VP and chief risk officer, she has ensured continuous incorporation of risk management process in business units amidst major organizational changes, overseeing insurance, crisis and fraud management programs, as well as business continuity plans.
After graduating from university, Daryl Carre worked in the regulatory affairs department of a chemical distributor, classifying products under the Transportation of Dangerous Goods Act and WHMIS regulations, and developing safety data sheets. Her risk management career took off when she was able to bring those skills to a risk control position at Hudson’s Bay Company. Now with the Liquor Control Board of Ontario [LCBO], Carre is responsible for all aspects of the enterprise’s insurance risk management program. “In addition to the typical insurable property & casualty risks,” she says, “our business also faces the same risks as retailers and wholesalers of non-regulated products, including cyber threats, supply chain disruptions and increased market competition.”
In terms of future risks, Carre mentions the enhancement of the shopping experience for retail customers and the resiliency of the supply chain to ensure all requirements and expectations are met, as well as the improvement of IT security in order to mature the LCBO’s business resiliency plans. Apart from risk management, Carre counts her past involvement with Ontario social housing as one of her proudest professional accomplishments. “I led a small team at our brokerage in the development and sale of a tenant insurance package policy for residents of social and nonprofit housing at an affordable monthly premium,” she says. “I was very proud that our team was able to create and negotiate an insurance product specifically designed to benefit underserved and vulnerable citizens in our province.” The LCBO offers nearly 19,000 products annually The organization is one of the world’s largest buyers and retailers of alcoholic beverages
www.insurancebusiness.ca
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