RETAIL AGENCY OF THE YEAR MORE THAN $75 MILLION IN REVENUE WINNER Lockton Companies
FINALISTS Alliant Insurance Services Aon Risk Solutions Brown & Brown Insurance Gallagher Hays Companies Higginbotham HUB International Leavitt Group NFP Risk Strategies Company USI Insurance Services Woodruff-Sawyer & Co.
Heather Schaefer Lockton Companies
LOCKTON COMPANIES started in 1966 with one extremely deter-
mined associate who worked hard to convince clients to choose Lockton over larger brokers. Since then, the company has grown to more than 6,500 associates around the world, but the spirit remains the same as it was in the beginning, as Lockton associates continue to enjoy the freedom, resources and personal responsibility to meet their clients’ needs, no matter what it takes. Because Lockton has maintained its prestigious status of being the largest privately owned independent broker, associates are empowered to consistently focus on clients instead of being preoc-
“We are super proud. We were up against some really big names … and it’s an honor to be able to compete with them and to win this award” HEATHER SCHAEFER Lockton Companies
cupied with short-term results. This has led Lockton to achieve a 9% organic growth rate in fiscal 2017, while keeping a well above average client retention rate of 96% and maintaining a team of motivated and satisfied associates. As chairman David Lockton puts it, “Our horizon is a quarter of a century, not a quarter of a year.” Following the results of a 2017 study by J.D. Power, Lockton ranked highest among the large commercial insurance brokers in terms of customer satisfaction. The company has also been named a Best Place to Work and Best Employer multiple times, and is a regular fixture on IBA’s Elite Agencies list.
68 www.ibamag.com 68 www.australasianlawyer.com.au
42-69_IBAA17 Commemorative Guide-SUBBED.indd 68
19/01/2018 5:29:58 AM