RODGER LAURITE Financial services Southeast practice leader LOCKTON COMPANIES – SOUTHEAST SERIES
An expert on executive liability, author, panelist, and contributor to publications and conferences – these are some of the accomplishments Rodger Laurite has achieved in his 20-plus years in the industry. Laurite oversees Lockton’s financial services practice in Atlanta, and he has grown its
Southeast practice by 50% in four years. Through the efforts of Laurite and his team, Lockton Financial Services was named the office of the year and the fastest-growing office for 2016. Laurite joined the company in 2007 as SVP and unit manager, and has since served as client advocate and placement broker for all of the company’s management liability lines, including D&O, employment practices, E&O, crime and fiduciary liability. He also sits on the Lockton Financial Services National Operations Committee and Unit Managers Committee.
GARY STEPHEN EVP, claims and risk management PURE INSURANCE
Since joining PURE Insurance in 2009, Gary Stephen has reinvented the claims process at the company through his leadership of two major initiatives to enhance the claims and risk management processes and support the member experience. First is the PURE Member Advocates, who are fully licensed adjusters, able to take first notice of loss so that members only need to tell their claims story once. Second is the purEQ, an emotional intelligence training program for team members to develop strong EQ and maintain outstanding claims services. These initiatives have led to a Net Promoter Score of 91 from members who have experienced the PURE claims service, a retention rate of 96% and satisfaction rate of 98%. In response to Hurricane Matthew in October 2016, Stephen designed a catastrophe readiness plan, which had more than 20 claims and risk management professionals and dedicated EMS/mitigation vendors and arborists stationed in affected areas to provide various kinds of assistance to members.
DAVID AND MICHAEL MILLER Co-founders and co-chairs BRIGHTWAY INSURANCE
In 2008, brothers David and Michael Miller joined together to establish Brightway Insurance with the goal of changing “what consumers could expect from the independent insurance agency model in the US and build a company dedicated to helping everyone associated with it reach his or her personal potential.” Together, they set up an operating mandate of ‘win-win-win’ – for the agents, the customers and the employees. They also established the agency’s core values of smart, accountable and trustworthy, which are used in decision-making by everyone in the Brightway system to ensure
win-win-win outcomes. With more than $430 million in annual written premium, Brightway has grown over the past eight years to encompass 770 employees in 12 states, serving customers across the country. In 2015, Forbes recognized Brightway as America’s number-one “Franchise to Buy.” The company was also named a top franchise three years in a row by Entrepreneur magazine and one of the fastest-growing private companies in America for nine consecutive years by Inc. 5000. Apart from their insurance agency business, the Miller brothers are involved with United Way of Northeast Florida. David is the immediate past president of the Stein Fellowship Program and is currently a mentor, while Michael has focused his attention on developing a mentoring program that provides positive role models for the Jacksonville LGBT community.
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