GROTTO ORDERS PROVEN PROCESS STEP 1. DISCOVERY CALL/MEETING • Max. budget per present • Approximately how many presents required in total • Types of products wanted/not wanted • Age/gender split • Wrapping service required? • Who is the current supplier? • When is the order usually placed? • Who is involved in the decision and who is the final decision-maker? • Virtual grotto concept of interest to them? • Take range of bestseller samples to first meeting – might close the order right away
STEP 2. KEYCRAFT PROPOSAL • If potential order value is over £1,000, quote on as many relevant options as possible • If under £1,000, guide the customer to the website search facility and recommend Grotto Bargain Packs • Proposal should be organised in age/gender order • Include free wrapping special offer when you send the proposal • Offer free samples
STEP 3. SEND SAMPLES • If possible, visit the client with the samples to discuss and ideally land the order • If presenting samples face-to-face, give special offer based on an order today • If sending samples, client should select preferred items from quote • Include a gift (e.g. box of chocolates) with the samples • Follow-up samples to ensure the customer is satisfied that they have something in mind from our selection for every age group. If they still have gaps to fill and we have exhausted options from our own range, consider offering options from other importers
STEP 4. CLOSE ORDER • Age/gender info for the label for each product • Delivery dates window – earliest/latest dates • Booking in contact name, email address and telephone number
STEP 5. DEPOSIT PAYMENT • Aim for 50% deposit paid immediately as standard (with balance payable upon delivery) • Any deposit is better than no deposit!
STEP 6. WRAP & DELIVER • Wrap, label and store • Book in and deliver within the specified window
THE GUARANTEE RETURN UNUSED PRESENTS IN JANUARY!
• Up to 10% of the total quantity of presents supplied • Only applies to initial main order (excludes any top-up order quantities) • Must be. full, unopened cartons of presents • Returns request must be received by 31st January • Keycraft will arrange the collection and bear that cost • Credit note (not a refund)
THE 3 UNIQUES
1. Easy-to-use website to browse all options by age/gender/budget 2. Free wrapping and labelling service (saving client circa 40p per item) 3. Stock reserved as soon as you order it and delivered on the specific date you want it