11/1/21, 9:31 AM
What do People Expect from a CEO in 2021 | Kevin Mauermann | Business
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What do People Expect from a CEO in 2021 by Kevin Mauermann | Nov 1, 2021 | Business
The leadership landscape is shifting and transforming, especially after acceleration by Covid-19.2021 Edelman Trust Barometer trust and credibility survey shows trust has shifted from government to private sector. That means more expectations on senior leadership, so what do people expect from a CEO in 2021?
Empathetic Accuracy (EA) People expect CEOs to have empathetic accuracy, which means a capacity to understand other people’s feelings correctly, thoughts, and emotions. Leaders should determine if they know their market and if they are broadening their landscape of understanding. They should equally own both wins and losses but aspire for more victories. CEOs also need to learn leadership traps like failing to treat people or not reading the mood in a room. Those who develop a better understanding of their employees, their viewpoint, and the value they bring are better at avoiding leadership stumbles. They also have better productive conservations and outcomes.
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