TABLE OF CONTENTS Quality and safety committed to excellence - Health and Safety ......................................................................................... 3 Ensuring standard of competency and care in cornea services - Kensington Eye Institute ............................... 4 Offering additional choices at meal time - Sodexo ......................................................................................................................... 5 Boosting life enhancement programming - North Resident Council ................................................................................. 6 Finding purpose and meaning in daily activities - Life Enhancement Team .................................................................. 7 Implementation of an automated recall system - Kensington Vision & Research Centre .................................... 8 Improvements to the patient flow - Kensington Screening Clinic ......................................................................................... 9 Developing a tracking system for coolers - Eye Bank of Canada (Ontario Division) ................................................. 10 The herb garden - South Resident Council ............................................................................................................................................ 11 Implementation of an online database system - Second Mile Club ..................................................................................... 12 End of life care kits - Nursing Team ............................................................................................................................................................ 13 Improvements to the hospice volunteer program - Kensington Hospice ........................................................................ 14 Development of a referrals tracking system - Kensington Diagnostic Imaging Centre .......................................... 15