12 The ________ of a worker's attitude reflects his thoughts about how to act on the job.
13 A business owner accepts the importance of the ________ theory. Consequently he has structured his company to fit the factors that affect it the most in an effort to eliminate as much uncertainty as possible.
14 Two managers have conflicting views of how to best handle a recent increase in funds. They have many meetings and each manager must argue his position. After several weeks, a decision is made that results in an efficient and effective use of the new resources. This example best shows that ________.
15 The ________ describes the different types of relationships that may develop between a leader and a follower.
16 On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure that projects are progressing on schedule. Which role does Michelle most likely fill on her team?