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1 in the ________ of group development, group members try to get to know each other and establish common understanding.

2 Organizational ________ is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments.

3 The highest level a group can possibly perform at is known as ________.

4 In ________, managers establish the rules and reporting relationships that allow people to achieve organizational goals.

5 When situational pressures are ________, personality is not a good predictor of onthe-job performance.


6 A manager notices his task force's ideas are a little stale. He attributes this to the fact that the group is homogeneous. He should ________.

7 The extent to which a leader actually does help a group or organization to achieve its goals is best described as ________.

8 Which of the following statements best explains why work attitude has little relationship to job performance?

9 Transactional leaders motivate followers by ________.

10 The management of organizational politics most often falls to ________.

11 What statement best describes how situational factors may affect work mood?


12 The ________ of a worker's attitude reflects his thoughts about how to act on the job.

13 A business owner accepts the importance of the ________ theory. Consequently he has structured his company to fit the factors that affect it the most in an effort to eliminate as much uncertainty as possible.

14 Two managers have conflicting views of how to best handle a recent increase in funds. They have many meetings and each manager must argue his position. After several weeks, a decision is made that results in an efficient and effective use of the new resources. This example best shows that ________.

15 The ________ describes the different types of relationships that may develop between a leader and a follower.

16 On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure that projects are progressing on schedule. Which role does Michelle most likely fill on her team?


17 Managers engage in ________ to increase their power and pursue goals that favor their individual and group interests.

19 A wealthy heiress decides to take a job as a social worker. She is receiving a lot of news coverage because of her decision, and while she doesn't like the media attention, she is happy that the news reporters are seeing her as the selfless person she wants to be. Her work behavior is best described as ________.

20 Organizational behavior is examined at three main levels: ________ .

21 A ________ is a systematic tendency to use, ignore, or interpret information about a target in a particular way that results in inaccurate perceptions.

22 When the business environment is ________, an organization is most likely to decentralize authority and empower its employees to make operating decisions. 23 Which element of work motivation answers the question "how hard does a person work to perform a chosen behavior"?


24 The study of organizational behavior provides a set of ________ that are useful for understanding the behavior that occurs within organizations.

25 The ________ function of management allows managers to diagnose how well they have performed.

26 Employees who have intrinsic work values will be motivated by ________.

27 Teams differ from groups in that teams ________.

28 In assessing intentions, cooperativeness is the degree to which

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In which work situation will personality most likely play a role in job performance?

30 ________ is the pattern of relatively enduring ways that a person feels, thinks, and behaves.

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