DCA Insider ‣ December 2019

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IT’S TIME FOR A BETTER, SMARTER PATH

New patient statements and a convenient, online patient portal are coming in early 2020! RevSpring is an expert in consumer engagement in healthcare and

DCA is working closely with RevSpring to

THE NEW STATEMENTS WILL PROVIDE MORE CLARITY IN

enhance their patient messaging strategy which delivers targeted messaging campaigns for a tailored and more

accounts receivables management. We

THE CHARGES LISTED AND

know how to engage consumers who

AMOUNT OWED BY THE

strategy. Five primary goals are being

are reluctant to pay, in environments

PATIENTS, AND ACTIONABLE

developed that will have a significant

where compliance and regulation knowledge are critical, and when cost

MESSAGING THAT BETTER

pressures compete with results.

DEFINES THEIR ONLINE

BETTER OUTCOMES AND BETTER EXPERIENCE — FOR YOU AND YOUR CUSTOMERS.

BILLING OPTIONS. The billing features powered by RevSpring’s mySecureBill® technology extend mobile payments, online payments, electronic delivery of statements, and access to billing history directly to our patient’s account—providing a better

Technologies) provides solutions that will

experience for the patients and

give DCA flexibility in editing our patient

higher enrollment rates for DCA.

statements, and intuitive online payment portal functionality that will be integrated with our legacy practice management

impact on the office’s financial health and adhere to their high standard of patient support and empathy: • Improve the total amount of dollars paid per patient statement

RevSpring (formerly Apex Revenue

statement messaging, secure electronic

successful patient financial engagement

Additionally, we have the option to utilize RevSpring’s recurring payments technology in myEasyView® for the

systems (Denticon and QSI).

facilitation of payment plans, allowing

DCA worked with RevSpring to develop

plans in-house and maintain control

new patient statements, migrate all

of the financial care and support their

printing and mailing of statements and

patients are receiving. DCA will also

letters to RevSpring’s production facilities,

utilize RevSpring’s quick-pay option

and implement RevSpring’s online billing

via mySecureBill® that allows patients

features with a single-sign-on (SSO)

to make a payment without creating

connection to their patient portal.

or logging into a DCA account. This

our dental offices to keep payment

• Improve the number of payments made on first cycle charges • Promote payment plans to those that cannot pay in full • Increase e-payments made directly by patients • Target smaller balances that are more feasible to pay In addition to the strategic messaging campaigns, changes are being applied to the statements to enhance their clarity and understandability. Also, messaging on the website, the payment portal, and in patient emails will be enhanced to provide a more cohesive online experience for patients. This revenue cycle enhancement is expected to decrease our statement costs, increase patient collections, and decrease bad debt.

functionality makes online payments more accessible to patients.

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DCA Insider ‣ December 2019 by Kelly Stillman - Issuu