DCA Insider - February 2023 Issue

ISSUE 10

A New Chapter and Stronger Than Ever Reaching More Families in Need of Dental Healthcare

dentalcarealliance.com

FEBRUARY 2023

Our Mission To advance the practice of dentistry by partnering with and supporting dental professionals to

create a lifetime of healthy smiles

Our Vision To be the trusted partner of choice for the i ndustry’s best dental professionals

Our Values u Unleash Potential

u Serve

First

u Move

Forward

We make our allied practices and

We always look out for our customers,

We look for ways to grow

team members better by allowing

because when we do, the rest takes

with our partners. Our

them to focus on, and develop

care of itself. Our customers can be our

continuous drive to try new

their strengths. We help to unlock

allied practices, other team members,

things and to learn from them

growth in people and practices that

or the patient. No matter the customer,

enables us to improve and

wouldn’t be possible alone.

they are always our first thought.

innovate.

u Improve Lives

u Lead Together

u Expect Excellence

We inspire and improve the lives

We celebrate the differences that

We are not average and we

of each other and those in the

make our team members and allied

will not settle for average. We

communities that we serve. Our allied

practices unique. We learn from

take pride in everything we

practices and support center are

the best of each other and grow

do because everything we do

committed to making a difference.

stronger together.

supports our customers.

The Vital Few

Operations Support

Reach More Families

Expand Our Footprint

Improve Communication

Improve the operational support of our dental professionals allowing them to optimize their capabilities to provide high quality and state-of-theart dental healthcare

Reach more families in need of quality dental healthcare

Create lasting value and expand our geographic footprint in new and existing markets through the affiliation of dynamic, growth-oriented practices

Improve communication at all levels of the company, promulgating our culture of service, quality and success

DCA INSIDER | FEBRUARY 2023

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| FEATURES February 2023

04

10

Message from the CEO: A New Chapter and Stronger than Ever

President’s Message: Shoot for the Stars

JERRY RHODE S

JEFF KOZIEL

The Next Chapter at DCA

Reaching More Families in Need of Dental Healthcare

06

Business Development / David Pegg, Christy Heald 7 Affiliation Referral Bonus 8 Welcome Newest Allies

12

DCA Divisions 12 13 14 15 16 17

North Division / Joe Eckerle VA + MA Division / Nicole Lipp Central Division / BJ Bolka South Division / Shawna Eury Ortho + Pedo Division / Eduardo Laventman Adult Specialty Division / Dr. Sarah Balaster

20

30

18

Leveraging Technology to Improve Care

2022 Hygiene Excellence Awards

22 Marketing Update / Shawn Wherry 24 Analytics Update / Matt Thiel

JAME S NICK

DR . SAR AH BAL ASTER

Technology in the Dental Industry is Ever-Changing

Celebrating Those Going Above and Beyond at DCA

Industry News & Trends / James Nick

26

Clinical CCO Message / Dr. Don Gallo 28 Dental Director Listing 29 DCA Partner Doctor Listing 32 Cybersecurity Update / Chris Scott 34 Revenue Cycle Management / David Neal

38

54

DEI Annual Report: A More Diverse, Equitable and Inclusive DCA

Milestone Service Anniversaries in 2023

K ELLY STILLMAN

DEI is a Priority at DCA

Decades of Delivering Exceptional Patient Care

36

Talent Acquisition / Erika Williams 44 smile! - DCA’s Virtual Community

46

Support Center / Listing by Department 48 DCA Support Directory / Staff Listing 51 DCA Supported Practices / Listing by State 53 DCA Quick Reference / Listing by Department

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DCA INSIDER | ISSUE 10

MESSAGE FROM THE CEO u

A New Chapter and Stronger than Ever Reaching More Families in Need of Dental Healthcare

DCA INSIDER | FEBRUARY 2023

I ANNOUNCED IN LATE DECEMBER the consummation of our transaction with new equity sponsors, the conclusion of a long process started early last year. This transaction is an opportunity to move forward with our existing sponsor Harvest Partners, who has reinvested in the company, and a new partner in Mubadala. Their combined support now presents the company the exciting prospect of continuing the storied history of DCA with a new partner.

Many have asked about our new partner Mubadala, who they are and what they represent. In summary, they are an Abu Dhabi based investor, that manages a significant global portfolio spanning six continents with interests in multiple sectors and assets. Mubalada has a history of leveraging its deep expertise and long-standing partnerships to support sustainable growth and opportunity. They are committed to leaving a positive and lasting impact on the communities and businesses they support. This commitment and track record makes them an outstanding partner for DCA, supporting our values and our mission.

As times of change bring a level of uncertainty, I remain convinced that this new chapter in the 32-year history of the company will be the best yet. The combination of our new partner with the continued support of Harvest Partners, our management team, our dedicated Support Center staff, and our outstanding team of dentists, hygienists, and dental professionals, I am confident we will accelerate our growth and support our vision affording greater opportunity for our entire team.

With our new sponsors, our objectives are a passionate focus on the company’s long-standing vital few objectives: Superlative support of our practices and dental professionals, reaching more families in need of quality dental care, expanding our footprint, improving communication at all levels within the organization.

These vital few, which have served us well over the past several years, are not only relevant today, but they are also more important than ever, and will be our foundation for this new chapter at DCA. Coupled with the support of our sponsors, we have the capability to become the

Jerry Rhodes Chief Executive Officer Ally Since 2017

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leading dental service organization in the nation. We have demonstrated this over the past years, as the company has grown to nearly 400 practices in 22 states, with a unique mix of specialty and general dentistry. This growth over the past five years has been unprecedented and generated significant confidence in our ability to enhance our new allied practices, to create value and make things.

Looking back over the past five and half years, I am extremely gratified by the many successes and growth of the company.

As we enter 2023, we continue to face the broad challenges of 2022. We have seen changes in our workforce and the impact of increased competition for labor at all levels.

Dentistry is a profession that historically has performed in accord with the economy. We have seen the pervasive impact of inflation and increased interest rates. Despite the prognostication of recession and inflationary forces on our patients, what we have not seen is an appreciable erosion of demand. Our challenges in 2022 derive from the inability of patients to access our care—which is consistent demand generated at levels we are privileged to enjoy.

A substantial portion of our efforts in 2023 will be devoted to expanding and improving this access to our hard-won demand. This ties back to the vital few of reaching more families in need of dental healthcare. This will be the central focus of our efforts in 2023.

Despite what may happen to the broader dental field, we have a unique opportunity to advantage our scale and capabilities to this end.

I want to thank all of you for your support and your efforts in 2022, while we experienced massive COVID outbreaks, blizzards, hurricanes, and other unexpected crises. Your ability to meet these challenges is extraordinary and I thank all of you for the continued dedication to the company.

I sincerely look forward to 2023.

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DCA INSIDER | ISSUE 10

BUSINESS DEVELOPMENT u

Success in 2022 Another Unprecedented Year for DCA

AS WE SHIFT GEARS and welcome 2023, I would like to wish each of you and your families a happy and healthy new year!

Reflecting on what we have accomplished over the past year, we are happy to share that 2022 was another unprecedented year for DCA, the result of strategic efforts to affiliate with practices that build market density and expand geographical reach to serve the lifetime needs of patients across all dental disciplines. With the pace and number of additions this year, including entrance into the state of Tennessee, 2022 has been one of DCA’s most successful years in its 30+ year history, and we are primed for even more growth this year. We are actively pursuing opportunities to partner with dentists looking to unleash their practice potential. DCA partnerships are founded on a shared commitment to clinical excellence, strategic growth and an exceptional patient experience. With each partnership we bring to life our mission, vision, and values.

Over the last 30 years, DCA has consistently evolved and thrived in all market conditions, resulting in its supported practices continuing to outpace industry performance, through focus on patients, their health, and its allies’ ability to provide safe, accessible, high-quality dental services.

Thank you for being an important ally in our commitment to becoming the partner of choice for doctors ready to take their practice and profession further.

Learn about our newest additions here: dentalcarealliance.net/dental-practice-news Remember, if you introduce a prospect that completes an affiliation with DCA, you will be paid a referral bonus equal to 1% of the transaction closing value. Take for example Dr. Fluoride, who has been speaking with a well-respected doctor across town who is very keen on finding a partner to help her grow. Dr. Fluoride refers her to the DCA Development team and it results in a transaction valued at $5.0M at close.

In this scenario, Dr. Fluoride will receive a referral bonus of $50,000 for facilitating that introduction!

If you have, or make in the future, a connection with a doctor or practice that you think would make a great DCA partner, let us know. Send that information to the Development team, or if you have questions, please send an email to partnerships@dentalcarealliance.com.

We look forward to working more closely and formally with you as we continue to execute on our vision to be the trusted partner of choice for the industry’s best dental professionals. Thank you in advance for your efforts to help us go further and grow stronger than ever, in 2023!

David Pegg

Christy Heald

Chief Growth Officer Ally Since 2017

Chief Development Officer Ally Since 2022

DCA INSIDER | FEBRUARY 2023

Affiliation Referral Bonus

Do you know a dentist who would benefit from affiliating with DCA? The referral bonus is up to 1% of the sale price. On a $1,000,000 transaction, that is a $10,000 bonus!

If you know a dentist looking for support to further or grow a practice, we’d love to speak with them!

For making the connection, we’ll reward you with a monetary referral bonus once the transaction closes.

This bonus opportunity is available to ALL team members – you do not need to be a doctor. Many of our team members have relationships with other dentists in their markets, and we would love to speak with other dentists to learn more about their needs and explain DCA’s flexible affiliation benefits.

Please contact our Business Development team with referrals: partnerships@dentalcarealliance.com

I’ve been practicing over 30 years, so I know what I like about practicing dentistry. What I like most about it is patient care; what I liked least about it was running an office.

I feel like I have the best of both now, and I’m still able to practice how I like to practice. DCA has been a great partner. What I like most about DCA is they care about everyone from doctors to staff, and everybody working for DCA. They have said “it is family,” and I feel that.

I am part of an organization that puts family values first, and I think it’s very important.

DUK E K IM, MAGD, DDS Ballston Dental Arts, VA Ally since 2018

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DCA INSIDER | ISSUE 10

WELCOME NEWEST ALLIES Since July, 2022

FLORIDA

TEXAS

TEXAS

Delray Beach

Burleson

Alvarado

We are excited to partner with such a progressive company that takes care of the patients at heart; we are committed to continued growth opportunities for the present and future.

MICHIGAN

MICHIGAN

DR . NADER BA Z ZI

East Lansing

Canton, Dearborn

Contemporary Dentistry, MI

MICHIGAN

VIRGINIA

WISCONSIN

Berkeley

Roanoke, Daleville, Vinton

Racine, Lake Geneva

... Simply put, DCA was different, is different... The leadership is outstanding, and the integration team has been top-notch.

I am excited for the next chapter and know that through partnership with DCA, Florida Dental Centers is positioned to reach the next level of success. I could not be happier with the transition into the DCA family.

FLORIDA Bradenton, Clearwater, Florida, Largo, Pinellas Park, St. Petersburg

DR . K EITH HUTCHINSON

Florida Dental Centers, FL

DCA INSIDER | FEBRUARY 2023

As we searched for a potential partner, we realized that DCA was uniquely positioned to help us capitalize on our strengths and grow our brand and footprint so we could take care of more patients...

NEW YORK

MINNESOTA

DR . SCOT T SHAMBLOT T

East Northport, Long Island

Hopkins, St. Paul

Shamblott Family Dentistry, MN

NEW YORK

ILLINOIS

NEW JERSEY

Roslyn

Evanston

Old Bridge

I am so excited about my partnership with DCA. In recent years, running an oral surgery practice has become more and more complex; I found myself spending nights and weekends taking care of the managerial aspects of the business such as payroll, paying bills, HR, and whatever else needed to be done. With DCA on board, I can now focus more on taking care of my patients, which is what is most important and what I love to do...

TENNESSEE Murfreesboro

DR . DAVID SPIVE Y

Murfreesboro Oral Surgery & Implant Center, TN

VIRGINIA

ILLINOIS

Fredericksburg, North Fredericksburg, Stafford,

Chicago

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10 DCA INSIDER | ISSUE 10

PRESIDENT’S MESSAGE u

Shoot for the Stars The Next Chapter at DCA

AS WE EMBARK ON the new year and accelerate our efforts to elevate Dental Care Alliance and the support that we provide to the practices we serve, I could not be more excited. Reflecting on a tough year in 2022, but with a strong start to 2023 and new and renewed investment from Mubadala Investment Group and Harvest Partners, respectively, I am tremendously excited about our potential here at DCA. It’s a new chapter for us. Exciting, trepidatious, promising, unknown. And with a challenging economy with rising interest rates, it will be a challenging year for us in 2023.

However, we have overcome every obstacle that has come our way in our 32+ year history and I know that together we will do the same in our future.

Jeff Koziel President Ally Since 2020

A commitment to service excellence and continuous improvement will be an important focus for us in 2023.

DCA is fortunate to have a team of professionals with decades of experience and dedication to serving patients – as evidenced in the Service Anniversaries at the conclusion of this DCA Insider.

Engagement Begins with Me Team member engagement and retention will continue to be a top priority for our success in 2023 and beyond. We are thrilled to be back out and meeting together in person with our Town Hall Meeting series – an opportunity for our team members, DCA Support staff, and senior leaders to gather together and discuss the state of the company, industry, and your respective regions. Since mid-2022, we’ve been able to meet safely, in-person with allies in Northern Virginia, Wisconsin, Georgia, and West Florida.

We come to share pertinent information, hear directly from you, and answer any questions you may have. Look for additional dates to be announced soon.

Our 2022 December Pulse Engagement Survey was an opportunity for our team members to share your voice and perspective on what’s going well at DCA, and where we have opportunity to improve. Results were mixed and

DCA INSIDER | FEBRUARY 2023

11

response rate was down markedly from previous years.

We will continue to ask you to share your opinion and help us make DCA the best DSO and workplace in our industry.

There are questions about the confidentiality of the survey. We partner with an outside, third-party vendor – Reward Gateway, headquartered in the UK, with strict data protection laws in the EU. The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations according to seven protection and accountability principles.

1 Lawfulness, fairness and transparency — Processing must be lawful, fair, and transparent to the data subject.

2 Purpose limitation — You must process data for the legitimate purposes specified explicitly to the data subject when you collected it.

3 Data minimization — You should collect and process only as much data as absolutely necessary for the purposes specified.

4 Accuracy — You must keep personal data accurate and up to date.

5 Storage limitation — You may only store personally identifying data for as long as necessary for the specified purpose.

6 Integrity and confidentiality — Processing must be done in such a way as to ensure appropriate security, integrity, and confidentiality (e.g. by using encryption).

7 Accountability — The data controller is responsible for being able to demonstrate GDPR compliance with all of these principles.

I assure you that the survey and data collected is confidential. We do ask demographic questions in our survey – only to help us identify areas and roles where there is opportunity to improve. Without this data, we have no actionable way to make a difference based on the feedback you share.

As we have communicated in the past, results are NEVER reported where there are less than 5 responses. i.e. if there are only four responses in an office, those results are not shared, they are rolled into the aggregate regional results. i.e. if there are only three responses from doctors in an office, those results are not shared, they are rolled into the aggregate regional or provider results.

Thank you for sharing your voice in the December 2022 Pulse Engagement Survey and helping us grow stronger together.

I share this information to encourage you to participate fully and candidly in future surveys. Engagement is the responsibility of each and every one of us and your voice does matter.

Levers to Achieve Success in Q1 and Beyond The industry trends are clear and show a challenging labor industry that has extended since the rebound from the COVID-19 pandemic. We are faced with staffing shortages and elevated levels of patient cancellations. To achieve a positive Q1, we will focus on adding and improving year over year provider days, maintaining a mix of services at January 2023 levels, and filling the schedules by creating appointments and focusing on achieving our KPIs (answer rate, conversion rate, walkout rate).

Our collective and laser-focus on these important levers will allow us to meet and exceed our goals as an organization, but it will take each and every one of us. A team working together to overcome this challenging time in our industry.

I encourage each of you to make a commitment to go above and beyond, to shoot for the stars, and commit with me to a tremendous 2023. I am confident that together we can achieve the unprecedented.

If there is anything we can do to support you, please reach out to your manager or me directly.

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DCA INSIDER | ISSUE 10

North Division Joe Eckerle Division Vice President Ally Since 2018

6 States

AS WE ALL KNOW change is a part

Mike Strout and Dr. Matt Haluch. We

of life and there has been no shortage

have new operational leadership in

of change in the GP North Division,

New York, with Sarah Bourdeau joining

including our new name.

Dr. Robert Friedman. New Jersey has

81 Offices

grown by three offices in Southern Throughout

1,211 Team Members

Improving Efficiency, Growth and Engagement

has

New Jersey, led by Yarellys Torres and

consolidated regions, promoted our

2022,

Dr. Steven Goldstein. Last but not least,

people, and moved key leaders in to

the powerhouse of Pennsylvania saw

important new roles. All to improve

its first new affiliate in years and is

efficiency, growth and engagement

being led by Dan Sparks and Dr. Edan

throughout DCA.

Blumenthal.

During the first half of the year the

Kara Keller moved from our Connecticut

North predicted that we would grow

Region to lead the Adult Specialty North

new

new

Region. A loss for the North but a great

partners. We did that! We added four

addition to the AS Team. Kara will never

more GP offices to the North team. We

be too far away from her old team!

affiliates

and

the

North

embrace

have also been approved for multiple expansions underway and a new De

As we look to 2023, there will be no

Novo. Times, they are a-changing!

shortage of change. More growth is ahead, and we will continue to focus

As we progress in the North, we have

on

“Progress is impossible without change”

restructured the regions. Maryland

employee engagement, less turnover

has now become one region led by

and more providers joining the team!

– George Bernard Shaw

Massachusetts and Connecticut have

Here’s to an exciting year ahead at

also been consolidated and led by

Dental Care Alliance!

REGIONAL MANAGERS u

Dan Sparks Pennsylvania Ally Since 2001

results

through

better

Jeff Wingfield and Dr. Lorne Yasbin.

North

Sarah Bourdeau New York Ally Since 2010

driving

Mike Strout Connecticut Ally Since 2020

Yarellys Torres New Jersey Ally Since 2019

Jeff Wingfield Maryland Ally Since 2011

DCA INSIDER | FEBRUARY 2023

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VA + MA Division Nicole Lipp Division Vice President Ally Since 2010

IT IS ALWAYS EXCITING entering in

collaborating closely with our Regional

to a new year, a time to asses and

Managers, Sarah Fowler and Jessica

2 States

set forth a new path with a renewed

Rose, who are excellent managers and

sense of purpose. As I reflect on 2022,

mentors! Working alongside the Dental

34 Offices

the division looks quite different. We

Directors, Dr. Steve Price and Dr. Michelle

said goodbye to the Georgia regions,

Mattioli, and the Regional Managers

now part of the South Division; the

of Virginia is truly a pleasure. We also

Konikoff pediatric offices now fall

welcome two new affiliations with

under the Pedo/Ortho Division; and

seven locations: CLQ&P part of VA South

the Oral Surgery groups are now part

(VAS) and VA Smiles part of VA Suburbs

of the newly formed Adult Specialty

(VAB). And finally, our newest addition,

Division. Along with this change,

Massachusetts, to round out the newly

Summer

formed VA/MA Division.

692 Team Members

Sparking Renewed Purpose and Increasing Retention

Cook

transitioned

from

Regional Manager for the Mid-Atlantic 7 region to Adult Specialty. It has been

I am incredibly pleased to welcome

my pleasure to have worked and

Massachusetts to our Division, as I do call

learned from all of you over the last

it my home. My career in dentistry began

three years. Thank you!

with Baystate Dental and I am extremely excited to assume operational leadership

With goodbyes also come hellos!

of the Baystate offices and work closely

There are several additions to the

with Dr. Matt Haluch, Dental Director

Division. Tara Pannell is the new

and Mike Strout, Regional Manager.

Regional Manager of Virginia South (VAS), formerly MV3 and MV4. Tara has

As we embark on 2023, I look forward

worked as a hygienist with Konikoff

to continued success in our regions,

Dentistry for 19 years; she then became

sparking renewed purpose with all the

a hygiene coach and now forges a new

managers and staff, and increasing

career path in operations. Tara has been

retention.

Virginia and Massachusetts

REGIONAL MANAGERS u

Sarah Fowler Virginia Metro Ally Since 2009

Tara Pannell Virginia South Ally Since 2004

Jessica Rose Virginia Suburbs Ally Since 2010

Mike Strout Massachusetts Ally Since 2020

14 DCA INSIDER | ISSUE 10

Central Division BJ Bolka Division Vice President Ally Since 2012

5 States 69 Offices 781 Team Members

Patient Convenience Continues to be our Focus

2023 WILL BRING another great year for the Central Division. The year just started, and we’ve already partnered with bestin-class offices that will more than double our presence in Illinois and Wisconsin. To our new and existing team members we look forward to supporting you and your offices in the New Year.

single appointment dentistry is appealing to the patient:

In 2023, patient convenience continues to be a significant focus for us. DCA offers industry leading tools to help improve the patient experience at your office.

The experience starts when a patient begins looking for a dentist online. DCA’s Marketing department develops effective digital and social media marketing strategies to drive new patients to your office. Once a patient finds your practice, DCA builds websites that make it easy for patients to book appointments and fill out forms online. In 2023, we are already planning to upgrade 27 practice websites in the Central Division.

We are here to help implement workflows at your office to improve same-day care.

For example, DCA has partnered with Overjet AI software to help improve patient care, increase case acceptance, and automate administrative tasks.

Dentistry has a high level of financial barriers that cause many people to put off care. DentRite, DCA’s discount plan can help breakdown that barrier for your patient. Patients can save up to $250 per year on preventive care and 20% on all other services with DentRite. In addition, DentRite increases case acceptance.

DentRite patients spend $148 more per year than cash paying patients. Whether it is making it easier for patients to schedule at your office, reducing their number of appointments, or making treatment more affordable, DCA has many tools to help you improve the patient experience.

Your team of regional managers and I look forward to implementing these tools and others in the coming year.

Patients have serval options when choosing a dental office, so naturally they will choose the simplest most comfortable option. Patients prefer same-day dentistry and seek out offices that offer it. That is why same-day dentistry continues to be a focus for DCA. In a survey performed by Exevia GmbH,

Central

REGIONAL MANAGERS u

Grace Gregson Indiana Ally Since 2018

Michelle Templeton Michigan Ally Since 2021

Kristi Rathbun Texas Ally Since 2022

Jamie Dunkley Wisconsin, Minnesota Ally Since 2020

• 85% of patients would prefer same-visit dentistry.

• 50% would pay more to receive restorations in one appointment.

• 67% would travel farther to receive care.

DCA INSIDER | FEBRUARY 2023

15

South Division Shawna Eury Division Vice President Ally Since 2009

AS I REFLECT on 2022, I would like to take a moment to thank the team

2 States

members in the South division for

93 Offices

patients in need through advancements

1,153 Team Members

been

The resilience of our division is truly second to none.

their dedication to reaching more in

technology.

Our

instrumental

teams

in

have

adapting

to

advancements in GBT (Guided Biofilm Therapy) and Overjet. I am consistently

but also to implement efficiencies. We

impressed with our practices and team

have seen Overjet to be a tool which

members for their willingness to seek

permeates through the entire practice.

growth opportunities within their roles.

Overjet has allowed us to gain more insight to the true needs of our patients.

Reaching More Patients in Need Through Advancements in Technology

Our hygienists have been a notable

Operationally,

example of how, in true DCA fashion,

searching for solutions to process our

when we collaborate and focus on our

insurance claims in a timely and efficient

patients, we allow for innovation. For the

manner. Overjet is a step in the right

implementation of GBT, the hygienists

direction.

we

time

to

learning

the

innovative

The resilience of our division is truly

technology through a combination of

second to none. We were able to

hands-on training, course work within

conquer Hurricane Ian followed by

the DCA Career Academy, and focus

Hurricane Nicole. When faced with

groups dedicated to feedback and

challenge, I am always confident in

support. These hygienists are able to

our ability as a team to overcome any

share best practices and connect while

obstacle; 2023 will be no different! I

striving for a common goal of achieving

am looking forward to what 2023 will

quality patient care.

bring. Thank you all for your dedication and

only to elevate the patient experience,

South

REGIONAL MANAGERS u

Elizabeth Jimenez Florida South Ally Since 1999

consistently

were willing to devote the necessary

commitment

As a division, our common goal is not

Tony Belton Florida Southwest Ally Since 2018

are

Viral Patel Georgia Dental One Ally Since 2021

Monica Richey Florida West Ally Since 2013

Melissa Sanchez Florida Central Ally Since 2011

#StrongerTogether

to

our

patients.

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DCA INSIDER | ISSUE 10

Ortho + Pedo Division Eduardo Laventman Division Vice President Ally Since 2007

I HAVE BEEN in the DSO space for 15

pediatric dentistry. The second change

years, and have seen so many changes

is the addition of certain offices. We

12 States

in my career that it would be too

welcome the opportunity to embrace,

difficult to name them all. However,

grow and manage the following offices:

72 Offices

there is one thing that I keep hearing at the end of each year that has never

831 Team Members

• Five Main Street Children’s Dentistry

failed to repeat, “...this was the most

and Orthodontics in Maryland

difficult year ever.”

(Perring Parkway, Elkton, Havre de Grace, Forest Hill and Glen Burnie)

I did not think any year could be more

• Three KDA pediatric offices

difficult than the onset of the COVID-19

(Battlefield, Little Neck and

pandemic in 2020. Well, I was wrong.

Lynnhaven)

As we conclude a very bumpy and

Light at the End of the Tunnel

difficult 2022, I’m reminded that each

• The Dental Center of South Bend

Pediatrics

year will bring unique challenges.

• Imagix Legacy Pediatrics

Seeing the light at the end of the

• Miami Center for Pediatrics and

tunnel, we can start focusing on the

Orthodontics

things we did well and the new things that 2023 will bring us. For example,

The last change is a reallocation of our

we welcome the new Adult Speciality

regional managers so they have more

division, mimicking the ideology of the

bandwidth to cover and support all

Ortho division, providing our beloved

practices in our division.

specialists with additional support and growth in the company.

Therefore, 2023 is shaping up to be an amazing year! There will be challenges,

Our division is also changing, beginning

as with every year, but we are realigned

with our name; as of 12/1/2022 we

and prepared, not only for any problems

are the Ortho-Pedo division. This

we are dealt, but also to grow and make

makes sense, as half of our business is

2023 the year we “break the spell.”

Orthodontics and Pediatrics

REGIONAL MANAGERS u

Sandra Diez Ortho/Pedo SE Florida Ally Since 2000

Jennifer Goodwin Ortho/Pedo West Ally Since 2000

Jennifer Larsh Ortho/Pedo Northeast Ally Since 2009

Susan Lawrence Ortho/Pedo South Ally Since 2012

DCA INSIDER | FEBRUARY 2023

17

Adult Specialty Division Sarah Balaster, DMD Chief Dental Officer Ally Since 2017

THE ESTABLISHMENT AND SUCCESS

Dr. Balaster stands for identifying and

of the Orthodontic Division is the

removing

10 States

proof

Adult

and care. She strives to empower

Specialty Division is built upon. While

clinicians to improve their lives and to

45 Offices

the two share conceptual operational

improve clinical practice outcomes. She

similarities, many aspects of Adult

continuously works to elevate dental

460 Team Members

Specialty Division are unique.

specialty, dental hygiene, dentistry, and

of

concept

that

the

barriers

between

oral health care. Her articles have been

Removing Barriers Between Patients and Care

As clinical leader of Adult Specialty and

featured on the covers of Inside Dentistry

Hygiene, Dr. Balaster will support our

and Compendium. She is a Key Opinion

specialty clinicians both within adult

Leader and expert Panel Member for

specialty centers and multi-specialty

industry leaders in laser dentistry and

or general dentistry practices. This will

dental technology. She received her DMD

not only add value to the Adult Specialty

from Rutgers School of Dental Medicine

Division but also to DCA.

and earned her certificate in Periodontics from the NYU College of Dentistry.

Dr.

Sarah

Balaster

will

spearhead

clinical support for the newly created

Focus on specialty advances all providers

Adult Specialty Division. Dr. Balaster, a

through

periodontist, has been practicing out

partnership in complex cases, marketing,

of our allied practices in New York

and reputation. For example, a program in

since 2017, and will continue to do so

treatment efficiency models can partner

one day per week. In her new role,

restorative and surgical providers together

she will be responsible for creating

in marketing, financing, and completion

specialty advisory boards made up of

of complex multidisciplinary restorative

Board-certified doctors in each area

cases. This program can bring together

of specialty. Additionally, all Hygiene

prosthodontists, periodontists, and oral

efforts will move to Adult Specialty;

surgeons within a single office, or act as

four Chief Hygiene Officers and the

a bridge between a specialty and general

Hygiene Coaches will report up through

dentistry practice. Four seasoned regional

the new division.

managers will support operational aspects

mentorship

opportunities,

of the Adult Specialty Division.

Adult Specialty

REGIONAL MANAGERS u

Summer Cook Adult Specialty Atlantic Ally Since 2014

Maria Daizi Adult Specialty Florida Ally Since 1997

patients

Kelly Grays Adult Specialty West Ally Since 2006

Kara Keller Adult Specialty Northeast Ally Since 2017

18

DCA INSIDER | ISSUE 10

INDUSTRY NEWS & TRENDS u

Staffing Shortages and Elevated Patient Cancellations DCA Continues to Outpace Industry Despite Challenges

AS WE CLOSED OUT 2022, the industry faced continue

At DCA, we have faced some of these same challenges but

challenges related to staffing and patient cancellations.

have proven resilient yet again.

Across the industry, this has caused slightly lower patient volumes and decline in scheduled capacity. In both of these

Staffing challenges impact many of our practices with

metrics, DCA affiliated practices have remained ahead of

provider and staff time down vs. 2021 levels. This has

the industry.

created challenges for patient visits, however we have been able to stay slightly ahead of the industry through the end of 2022 (Figure 1).

James Nick

Patient cancellations are elevated. However, our schedules

Chief Revenue Officer Ally Since 2018

have been able to do this through active management

remained 89% full, continuing ahead of the industry. We of schedules and re-filling cancelled slots with new appointments (Figure 2).

DCA INSIDER | FEBRUARY 2023

Figure 1. Comparison of Visit Volumes vs. Prior Year (Source: Baird Dental Survey)

Visit Volume by Month - Change from Prior Year

Success Stories Dr. Alexandre Ribeiro, a periodontist with the Dental Specialty Center and DCA ally since 2017, has benefited from being able to work with doctors across different specialties. It is one of the reasons why new graduates thrive at DCA and can excel in a career of any specialty.

Figure 2. Estimated % of Schedules Filled (Source: ADA Health Policy Institute)

Scheduled Capacity (% of Schedule Filled)

“ What’s great about DCA is having multiple doctors from all different specialties all working together that’s a major plus, especially for younger doctors. It’s extremely helpful for developing your confidence. You’re always able to learn something new...”

Dr. Carmine Russo Ally since 2019

We will continue to deal with challenges, but the combination of strength from our allied practices and the support center behind them, I’m confident we can overcome any challenge that comes our way to continue to lead the industry. Thanks for everything you do to make our allied practices a preferred destination for dental care!

Read more DCA success stories at dentalcarealliance.net/success-stories

19

20 DCA INSIDER | ISSUE 10

INDUSTRY NEWS & TRENDS u

Leveraging Technology to Improve Care Technology in the Dental Industry is Ever-Changing

FOR EVERY CONFERENCE or trade show you attend,

test. In reviewing each potential this technology, we have

there are countless vendors claiming to have the next best

a simple “test” that we evaluate. It needs to be a win-win-

technology or solution for a problem facing a dental office. To

win for us to implement.

continue and grow as a leading Dental Support Organization, we are always evaluating these technologies to determine if

•

they would be a good fit. Of course, every technology cannot

professionals. Every new technology is first vetted to

and should not be implemented. Some may not pan out with

determine how it will make the jobs of our team members

a significant benefit and trying every new technology would

better. Some may help improve interactions with patients,

cause undue stress on our teams in the offices.

while others may allow tasks to be more efficient.

In 2022, DCA invested significantly in technology for our allied practices. We did this after thorough review of benefits and after piloting in a small number of offices to

•

First, we need a win for our team members and dental

Secondly, we need a win for patients. If a potential

technology does not improve the patient experience or help provides improve care, it is not worthwhile for us to consider spending resources on.

•

Lastly, we need a win for DCA, and if we’ve passed the

James Nick

first two tests, this should be easy. The benefit to DCA

Chief Revenue Officer Ally Since 2018

in either improved care for patients or a workplace that

could be many different ways, but ultimately will result more dental professionals want to be a part of. Either way, it’s a win for DCA.

DCA INSIDER | FEBRUARY 2023

As we went through 2022, you probably saw some new technologies and as we move to 2023, you will see more deployed. I hope you see value in each of these. A quick rundown of some exciting developments from 2022 or coming in 2023: u Hygiene Guided-Biofilm Therapy

Using a machine developed by EMS, many DCA hygienists are now using a machine that eliminates the need for many conventional hygiene techniques. This makes the patient experience better in that it’s more comfortable and quicker. This makes the hygienist experience better in that it is much more ergonomic way to treat patients. u Overjet Artificial Intelligence

At just over 100 offices, Overjet was implemented in 2022 with favorable feedback from our teams on the ability to aid in diagnosis as well as educate patients on the diagnosis and benefit of treatment. Over time we will have this more fully integrated into our practice management systems so it’s even easier to use and we can track progress over time. u Weave Phone System

The Weave system was implemented across offices to help offices improve patient communications with a more advanced phone system that recognizes patients when calling and allows more methods to communicate.

As we work toward more integration, we expect further improvements in 2023 to help patients and practices communicate. u Care Credit Patient Financing

As we look to 2023, we are working with Care Credit on additional offerings that may allow more patients to be eligible for financing to help them complete needed treatment in our offices. u DentRite

With a discount membership plan that help patients complete treatment and come back regularly, DentRite has proved valuable to many of our practices. Recently, we introduced a streamlined application for DentRite where patients can apply from their phone simply by scanning a QR code.

Every new technology is first vetted to determine how it will make the jobs of our team members better.

21

22 DCA INSIDER | ISSUE 10

MARKETING UPDATE u

Proactive Planning To Increase Market Share

THE MAREKETING TEAM is looking ahead to proactively plan

2023 Pre-Planned Operational Strategy Meetings

to increase market share and mitigate possible headwinds in

Collaboration and proactive planning are key components

the year to come. Over the course of 2022, we saw changes

for effective, efficient marketing. Regular planning sessions

in patient demand, with some softening occurring in recent

will be planned with DVPs and RMs where individual office

months. To address this head-on, we have increased

needs will be brought forth and prioritized to ensure

our marketing investments and strategies in the specific

effective use of resources and marketing investments.

markets with excess capacity and declining new patient volumes. We will continue this targeted approach into 2023,

2023 Defined Quarterly Multi-Channel Marketing

but with added strategies to boost brand recognition and

Campaigns by Brand Category

overall digital visibility for all supported locations. Here is a

Marketing planning will be done on a quarterly basis, with

preview of what is to come:

defined offer and campaign opportunities. Establishing proactive, three-month-long comprehensive campaigns

2023 “Always On” Marketing Strategies & Support

improves effectiveness and allows for scheduled resources

We will focus on consistent, constant marketing tactics

and budget management. Available results will be shared

that increase top-level brand recognition and engagement;

and reported for better transparency and understanding of

paving the way for better conversion capabilities when

campaign performance.

targeted lead-generation campaigns are launched. Increased focus and resources will be dedicated to continuing

2023 Office Participation Opportunities

website performance growth, increasing practice video

Marketing is a team approach! Office teams have

and photography libraries, and creating featured content

many opportunities to get more involved in their local

highlighting our doctors, practices, and patients.

communities, social media presence, and online reputation.

Local relationship building can be an effective way to attract new patients to practices. The DCA Marketing team will share innovative ideas and resources to encourage local

Shawn Wherry

participation throughout the year.

Vice President, Marketing Ally Since 2006

Our team is looking forward to collaborating closely with you to ensure 2023 is our best year ever!

DCA INSIDER | FEBRUARY 2023

Q1 2023 Marketing DCA’s portfolio of brands are organized into strategic groupings that include general dentistry practices and specialty practices. Here’s a sneak peek of our “Fresh Start” Quarter One Campaign for each brand category.

Reliable Sincere Efficient Accessible

Inviting Warm Reassuring Enlightening

Curated Responsive Attentive Distinguished

Specialty Family Welcoming Coordinated Nurturing

Specialty Adult Experienced Informative Trusted

23

24 DCA INSIDER | ISSUE 10

ANALYTICS UPDATE u

From Analytics to Execution Embedding Analytics into the Business

ONE OF THE MAIN OBJECTIVES of the Analytic Dashboards

appointment (i.e. the “walkout appointment”).

is to increase the transparency of information such that

the KPIs (italicized and boxed in white) underpin nearly every

managers within the company, from office managers up to

major point in the patient experience. Without the KPIs, the

senior leaders, are analyzing the same information to make

patient experience grinds to a halt. For example, if we have

decisions. Aligned with the same information, leaders can

a significant call volume, but have difficulty answering the

move quickly to help offices determine the top levers that

phone, we miss opportunities to create appointments and

have an outsize impact on results. However, the dashboards

fill schedules. This results in fewer visits, fewer diagnoses,

are only effective to the extent that they 1) are embedded in

less treatment, and fewer created future appointments. This

business processes and 2) are frequently used.

can create a cycle that is difficult to break and can hinder office performance for months.

Note how

Conversely, favorable

Our dashboards are KPI focused. KPIs are the metrics that

KPI performance can create a self-reinforcing cycle that

we have proven to have high levels of correlation with office

improves future results, by scheduling more patients who

success. How do we know the KPIs matter? First, through

then schedule more follow-up appointments in the future.

statistical analysis, we confirmed that KPIs explain at least 75% of the appointment creation throughout the company.

We have embedded KPIs in the business in these ways:

Second, by mapping KPIs along the timeline of a patient visit.

1 We developed a forecast which correlates KPIs with

The exhibit to the right displays the major milestones in a

business results to determine which KPIs are

patient visit in blue, from the initial appointment creation

most important

to the completion of the visit and scheduling of the next

2 We built the Consolidated KPI Dashboard, which summarizes the most important KPIs to Office Managers daily 3 We used the KPIs to help set the budget beginning in 2021 4 We embedded the KPIs into the office incentive

Matt Thiel Vice President, Analytics & Revenue Programs Ally Since 2019

compensation program beginning in 2022 5 We plan to build off of this progress in setting 2023 goals

DCA INSIDER | FEBRUARY 2023 25

Of course, the impact of the KPIs and dashboards is

Office Staff

directly related to the extent they are reviewed regularly

Ask about your office’s metrics. Which metrics are

and integrated into the management of the business. I’m

performing well? Where are the opportunities for

happy to report that dashboard usage is strong, with 59%

improvement? What can you do to help?

of users signing in over the past month and 85,000 views over the past six months. However, there is always room

Office Managers

for improvement, as our business is both complicated

Watch the training video for the Consolidated KPI

and quickly changing at the same time. As a result, it is

Dashboard. Use the dashboards as a guide for conversations

important to monitor KPIs regularly and communicate

with your RM, and ask for help/guidance as needed.

progress throughout the office.

In conclusion, the objective of the analytic dashboards is to simplify the business by focusing only on the most

How can you engage with analytics?

important KPIs that impact results. Additionally, the

Providers

throughout the organization around a single version of the

Talk with the Office Manager about key metrics. Is your

truth. I believe the usage of analytics can make everyone’s

schedule full? Are a high number of patients canceling?

job easier, provide more time to focus on the patient

What can be done to improve these metrics? Talk with

experience, and at the same time continually improve DCA’s

your Dental Director or Hygiene Coach about provider-

operational performance.

dashboards increase information transparency to align users

level analytics.

Analytics Usage:

Patient Experience

Number of Daily Subscription Emails to Users

85,000 Number of Dashboard Views Over the Last Six Months

% of Users Accessing Dashboards Last Month

• Conversion Rate

Created Appointments

• Schedule Capacity

i

Walkout Rate, Unscheduled Treatment

Current Number of Dashboards

• Answer Rate

i t........................................• NP Availability

Visits/Exams

i t........................................ Confirmation Rate Diagnosis

i Same Day Treatment

• Same-day Treatment Rate

i t........................................• Overall Case ..............

1,300 t ..............

30

Calls/Prospects Volume

KPIs

Walkout Appointments

Completion Rate

26 DCA INSIDER | ISSUE 10

CLINICAL CCO MESSAGE u

Provider Development and Emerging Technologies New Opportunities in 2023

WITH 2022 IN THE REARVIEW MIRROR, clinical support

addition to Dr. Balaster, we have three new Chief Dental

teams will focus our efforts in 2023 in three main areas:

Officers in General Dentistry: Dr. Alex Cardounel, Dr. Edan Blumenthal, and Dr. William Mauthe. They will be joining Dr.

•

Provider development

Matt Freedman and Dr. Barry Lyon leading the Orthodontic/

•

Retention

Pedodontic Division.

•

Increasing efficiency In 2023 Dental Directors in each state will have an increased

Clinical support leadership has been restructured to now

focus on coaching and mentoring. This emphasis on

include a dedicated Adult Specialty Division under the

provider development will help impact turnover as low

leadership of our Chief Dental Officer, Dr. Sarah Balaster. In

productivity and tenure are main drivers of doctor turnover.

DCA allied practices onboarded 43 new graduates this year

Dr. Don Gallo Chief Clinical Officer Ally Since 2011

who are enrolled in a group and individual mentorship program under the leadership of Dr. Edan Blumenthal and Joe D’Alessandro. DCA allied practices look to hire approximately 55 new graduates in 2023, which will require the support of senior doctors to help mentor these new

DCA INSIDER | FEBRUARY 2023

27

grads. If you have an interest, please reach out to a Chief

Currently, DCA is partnering with Humana on a pilot to use

Dental Officer or your Dental Director.

the Overjet technology in lieu of preauthorization.

Quarterly CE events are being scheduled across markets to

Earlier this year, DCA supported the launch of a lab pilot in

develop DCA allied practice’s providers clinically and new

the Massachusetts market with Dr. Matt Haluch, which will

topics of interest are welcomed. The 2023 plan includes

provide a higher quality product, reduced turnaround time,

semiannual training for entire teams.

and at a savings to DCA allied providers. Early results look very promising.

In addition to a focus on supporting provider development, clinical support teams continue to look for emerging

Clinical support teams will continue through 2023 to look at

technology to help DCA allied practices gain efficiencies.

opportunities to bring CBCT’s and scanners into DCA allied

Clinical support teams piloted Overjet, an artificial

locations.

intelligence program that helps identify possible pathology and decay on radiographs. Currently Overjet is driving increased efficiencies in more than 100 DCA-supported locations and continues to improve the ways technology is applied in the market.

I look forward to working with all of you in 2023.

28 DCA INSIDER | ISSUE 10

The Industry’s Best Clinical Leadership CHIEF DENTAL OFFICERS u

Dr. Sarah Balaster Adult Specialty Ally Since 2017

Dr. Edan Blumenthal North Ally Since 1988

Dr. Alex Cardounel South Ally Since 2013

Dr. Matthew Freedman Ortho/Pedo Ally Since 2008

Dr. Barry Lyon Ortho/Pedo Ally Since 2007

Dr. William Mauthe Central Ally Since 2012

REGIONAL DENTAL OFFICERS u North

Dr. Mitchel Blumenthal Pennsylvania Ally Since 1986

Central

Dr. Robert Friedman New York Ally Since 2004

Dr. Steven Goldstein New Jersey Ally Since 2005

Dr. Matt Haluch Connecticut & Massachusetts Ally Since 2014

Dr. Lorne Yasbin Maryland Ally Since 2002

Dr. Jason Cooper Indiana Ally Since 2012 South

Dr. Todd Jorgenson Arizona Ally Since 2003

Dr. Michael Kesner Texas Ally Since 2004

Dr. Bryan Laskin Minnesota Ally Since 2018 Ortho/Pedo

Dr. Jose Peralta Florida Ally Since 2011

Dr. Gene Witkin Georgia Ally Since 2000

Dr. Jorge Vargas Main Street, Florida Ally Since 2006

Dr. Scott Schoen Arkansas Ally Since 1993

Dr. Erin Shanahan Illinois Ally Since 1992

Virginia

Dr. Michele Mattioli Virginia Ally Since 1992

Dr. Stephen Price Virginia Ally Since 1973

Trey Mueller Florida Ally Since 2016

DCA INSIDER | FEBRUARY 2023 29

DCA Partner Doctor Listing 170+ Partners Driving Growth + Success Arkansas Michael Ashcraft, D.D.S., M.S. Scott A. Schoen, D.D.S.,

Arizona Brandon G. Goates, D.M.D. Nolan E. Cordon, D.M.D., M.S. Todd Jorgenson, D.M.D.

Colorado Ben Bailey, D.M.D. Eric Ringer, D.D.S. Kevin Andrus, D.D.S., M.S. Nathan Ringer, D.M.D. Scott Horsley, D.D.S., M.S.

Connecticut Mark Samuels, D.M.D. Ronnie A. Guidice, D.D.S.

Florida Alexandre L. Ribeiro, D.D.S. Ana Maria Gallego, D.D.S. Briggitte a. Martin, D.D.S. Carolina Akerman, D.M.D. Christopher Petrotto, D.D.S. Cynthia Brush, D.M.D. Daniel James Gesek, Jr., D.M.D. David Lee, D.D.S. David M. Feinerman, D.M.D., M.D. Dennis A. Corona, D.D.S. Eliza Suarez, D.D.S. P.A. Erika P. Tugendhat, D.D.S. Gordon B. Chiu, D.D.S. Helena J. Krajewski, D.D.S. Jason Bivens, D.D.S. Jeff Weiss, D.M.D. John Bibb, D.D.S. John I. Carter, D.M.D. Jorge Vargas, D.M.D. Justin C. Craighead, D.M.D., M.S. Keith Hutchinson, D.M.D. Maria Valdes-Domingoes, D.M.D. Matthew Freedman, D.M.D. Melissa Colon, D.M.D. Michael Derakhshan, D.M.D. Michael Domingoes, D.M.D. Michelle Smitley, D.M.D. Nestor Guzman, D.M.D. Paul Feldon, D.M.D. Richard Staller, D.D.S. Robert S. Schaedel, D.M.D., M.D.

Rodolfo Tejada, D.D.S. Sara Potter, D.M.D. Scott W. Imray, D.M.D. Stephen J. Walding III, D.M.D. Thomas Hussey, D.D.S. Thomas Purcell, D.M.D. Thuy Nguyen, D.M.D. Vivian E. Diaz, D.M.D. William A. Mueller III, D.M.D. Zulima Munoz, D.D.S.

Georgia Arun Nayyar, D.M.D. Brett D. Gluck, D.M.D. Eugene Witkin, D.D.S. Jorge Paladines, D.M.D. Joshua B. Levenson, D.M.D. Martha Virginia Kirkland, D.M.D. Patrick B. Toms, D.M.D. Pedro J. Perez, Jr., D.M.D. Winston Lee, D.D.S.

Illinois Courtney Botica, D.M.D. Gary Treinkman, D.D.S.

Indiana Shawn R. Long, D.D.S.

Maryland Gregory Romano, D.M.D. Jennifer Virmani, D.D.S. Mark Greenstein, D.M.D. Mohit Virmani, D.D.S.

Massachusetts Matthew Haluch, D.D.S. Santhosh Veeranna, D.M.D. Supreeth Veeranna, D.M.D.

Michigan Kevin Grimm, D.D.S. Nader Bazzi, D.D.S. Omar Wajeeh, D.D.S. Randall Shaw, D.D.S. Rima Bazzi, D.D.S.

Minnesota Bryan N. Laskin, D.D.S. Cynthia Peron, D.D.S. Ketan Patel, D.D.S. Scott Shamblott, D.D.S.

New Jersey

Virginia

Anthony Caramico, D.M.D. Arthur Thurm, D.M.D. Carmine C. Russo, D.M.D., M.S. Cavan Brunsden, D.M.D. Craig Abramowitz , D.D.S. David Paltac, D.D.S. Lan Vu, D.D.S. Manaf Saker, D.M.D. Robert Griggs, D.M.D. Steven Goldstein, D.D.S. Suresh Ramaswamy, D.D.S. Steven Rasner, D.M.D.

Adam Park, D.D.S. April Kern, D.M.D. Brad M. Freedman, D.M.D. Bruce Taheri, D.D.S. D. Gordon Rye, D.D.S. David Konikoff, D.D.S. Duke H. Kim, D.D.S. Edward Delgado, D.D.S. Griffin Cross, D.D.S. Henry Herrmann, D.M.D. John Han, D.D.S. John Schehl, D.D.S. Joseph Desio, D.D.S. Lisa Lavinder, D.M.D. Marni V. Husson, D.D.S. Mary C. Dvorak, D.D.S. Michael Kuzmik, D.D.S. Michael Polifko, D.D.S. Neal A. Klar, D.D.S. Patrick B. Holmes, D.D.S. Riaz Rayek, D.D.S. Saied Motamedi, D.D.S. Saeid Zeiaei-Nafchi, D.D.S. Sasan Ahmadiyar, D.D.S. Scott B. Dudley, D.M.D. Silvija Valleru, D.D.S. Stephen A. Price, D.D.S. Stephen Quinn, D.D.S.

New York Alan Farber, D.D.S. Alan Sezer, D.D.S. Bonnie Helfner, D.D.S. David S. Ritholtz, D.D.S. David Scharf, D.M.D. Edward I. Jutkowitz, D.M.D. Ivan Lukachynets, D.D.S. Neil Kesselman, D.D.S. Raymond Mascolo, D.D.S. Richard Marcus, D.D.S. Richard Rausch, D.D.S. Robert Friedman, D.D.S. Steven D. Ritholtz, D.D.S. Steven I. Cooper, D.M.D. Thomas Mascolo, D.M.D.

Pennsylvania Andrew S. In, D.D.S. Edan Blumenthal, D.M.D. Jordan Blumenthal, D.M.D. Jung Won Seo, D.M.D. Mitchel Blumenthal, D.M.D. Paul K. Bookman, D.M.D.

Tennessee David Spivey, D.D.S.

Texas Amy Jackson, D.D.S. Blake Foust, D.D.S. Bradley Brunchmiller, D.D.S. Brian J. Peters, D.D.S. Michael Colangelo, D.D.S. Cristi Fletcher, D.D.S. Jennifer Tomblyn, D.D.S. Michael L. Kesner, D.D.S. Sheila Birth, D.D.S.

West Virginia J. Scott Eckels, D.D.S.

Wisconsin Aaron Cruthers, D.D.S. Allison Emery, D.D.S. Bernard Bolka, IV Brian Waldau, D.D.S. Casey Floros, D.D.S. Chelsea Vraney, D.D.S. Jay Oksiuta, D.D.S. Jennifer Quizon, D.D.S. Louie A. Lange, III Michael Messer, D.D.S. Nicholas Mattila, D.D.S. Nick Sabel, D.D.S. Paul Elcano, D.D.S. Sameh Azab, D.D.S. Sami Martini, D.D.S. Thomas Scherrer, D.D.S. Brandon Kusik, D.D.S. William C. Mauthe, III, D.D.S.

30 DCA INSIDER | ISSUE 10

HYGIENE MONTH REVIEW & AWARDS u

2022 Hygiene Excellence Awards Celebrating Those Going Above and Beyond at DCA

DURING NATIONAL HYGIENE MONTH, we are proud to honor all our outstanding hygienists as integral healthcare providers, removing barriers between patients and care.

We are truly fortunate to have the industry’s best dental hygienists at DCA! They serve on the front lines, improving lives and creating healthy smiles, living our USMILE values each day. In partnership with preferred partners, DCA was pleased to award six prestigious 2022 DCA Hygiene Awards in the month of October. Join us in celebebrating these outstanding hygienists! We thank everyone for the inspiring and meaningful nominations throughout Hygiene Month 2022! You can read all the Hygiene Month nominations

Sarah Balaster, DMD Chief Dental Officer Ally Since 2017

and messages of gratitude by clicking here. Check out our virtual Dental Hygiene Neighborhood on smile! today! This platform will enable us to learn from and share with one another and grow stronger together. I encourage you to visit the neighborhood and take advantage of all the resources and unparalleled information at your fingertips here at DCA.

Tonya Denicola, RDH Imagix of Norcross, Ally Since 2020 Unleash Potential Award Presented in partnership with Philips “Tonya is an exceptional Dental Hygienist. Over the last year Tonya has integrated GBT into her clinical setting and has helped train other hygienists on Guided Biofilm Therapy.

No matter the task Tonya is always willing to help her coworkers and patients succeed. Patient care is her main concern, and she uses every minute of her time educating patients on the oral systemic link. Tonya is an inspiration to her fellow Dental Hygienists here at DCA.” - Nominated by Katie Schiller, RDH

DCA INSIDER | FEBRUARY 2023

Toni McIver, RDH Gentle Dental of Collingdale, Ally Since 1999 Serving First Award Presented in partnership with Colgate “Toni has been employed with Gentle Dental since 1999. She has volunteered with the Public Citizens for Children and Youth for Give Kids A Smile sponsored during the month of February. She donates her services by having children come into the office on a Saturday for prophylaxis and fluoride. She solicits donations of toothbrushes, floss, and toothpaste from various companies for the children. The program has been dormant since COVID, but she hopes to reinstate for 2023.”

– Nominated by Barbara Lutz, RDH

Ziamara Berrios, RDH Baystate Dental of Chicopee, Ally Since 2020 Forward Thinker Award Presented in partnership with Biolase Ziamara is an excellent hygienist and someone whom I am lucky to have a colleague. Ziamara is extremely well rounded having come to us with a front desk and assisting background. Ziamara is always at the front of the line when it comes to new equipment, adjuncts or services we can offer our patients, and the laser was no different. She believes in the benefits and results that the laser provides her patients and regardless of insurance or any other factors, Ziamara never takes the power away from the patient and explains to them the importance and benefits of this treatment so the patient is able to make an informed decision when it comes to having the laser therapies performed. Ziamara is a hygienist whom I know is always doing the best by the patient, and this is why I have new hires shadow Ziamara in their first few days with us because Ziamara embodies how we want patients to be treated.”

– Nominated by Stacy Haluch, RDH

Ashley McClain, RDH KDA of Shore Drive, Ally Since 2010 Improving Lives Award Presented in partnership with Overjet “Ashley has been employed with DCA/KDA since October 2010. Ashley was always taken amazing care of her patients!

She goes above and beyond for each patient as if they were a family member. She is a meticulous in her progress notes so much so that she enables doctors, hygienists, and other team members to be able to better deliver care and services to our patients. An example of Ashley’s exemplary work ethic is her calling her patients after Laser assisted perio treatment and printing a copy of a child’s panorex because the child was so excited and curious to see an x-ray of

31

their skull. During the Christmas holidays, she sends all the hygienists a personal Christmas Cards and even makes handmade ornaments for those she works with personally!

Before the Pandemic, Ashley participated for 3 consecutive years in a mission trip to Jamaica to participate in a sealant project for many underserved townships in the poorest parts of Jamaica. These trips were self-funded. She worked hard to get donations from the community, as well as dental suppliers. Most recently she was selected to participate in a 24-week unpaid teaching project in Romania which will begin January 2024. While there she will assist teacher as well as teach independently, helping with all aspects of schooling for children ages 6 to 16. Ashley is a perfect candidate to receive to be considered for the Overjet Serving First award.

She is truly a servant of all people and of all walks of lives.”

– Nominated by Wendy S. Steward, RDH

Alishia Sledge, RDH Imagix of Norcross, Ally Since 2020 Clinical Leadership Award Presented in partnership with PerioProtect “Alishia has worked with our organization for over 10 years.

Alishia started as a dental assistant, left and went to hygiene school, and has returned as a hygienist in our Winter Haven branch. Along with her dedicated years of service with us, she is a single mother of 2 teenage children. Alishia has taken a lead role in her position as a hygienist. Alishia assists new hires and employees in getting acclimated with office operations and protocol without hesitancy. Alishia is a team player who is looking to do the best for her office and coworkers.”

– Nominated by Valerie Davis, RDH

Cheryl Tragesser, RDH The Dental Center of Granger, Ally Since 1990 Clinical Excellence Award Presented in partnership with vVardis “Cheryl has been a loyal hygienist with the DCA family at The Dental Center of Granger. Cheryl has a long-standing following of patients from pediatric to adult. She is always willing to go above and beyond for her patients and fellow employees from providing optimal patient care, to coming in on her scheduled day off. Cheryl has been known to help not just her fellow hygienists; she also helps the doctors when they need same day care for their patients. It doesn’t matter if she must redo a sealant or take an x-ray all that matters to Cheryl is to providing quality care to patients to improve their lives and health. Cheryl has proven repeatedly to be a hygienist who values her patients care and is a vital part of the DCA family at The Dental Center of Granger.”

– Nominated by Michelle Pass, RDH

32 DCA INSIDER | ISSUE 10

CYBERSECURITY UPDATE u

Prioritizing Cybersecurity Making Progress on Strategic IT Priorities

2022 HAS BEEN A VERY ACTIVE YEAR on both the IT and

speed in 2023. When I first started at DCA, I shared my

IT Security sides of the house. We have had a tremendous

top 3 strategic priorities, which still ring true today. Those

amount of work done over the year and will continue this

priorities are:

Chris Scott Chief Information and Security Officer Ally Since 2021

•

System Standardization

•

IT Security program acceleration

•

IT organization maturity

On the system standardization front we have completed several projects and have made significant advancements in others. Our Denticon conversion strategy has led to

DCA INSIDER | FEBRUARY 2023

45 office conversions in 2022, which was inclusive of all legacy QSI/CPS locations. We will continue conversions in 2023, with FDC first on the docket. We have another full year of Denticon conversions to complete.

The team has completed the conversion of all legacy

Success Stories

phone systems to Weave. In the beginning of 2022, DCA had 20 different legacy phone systems, and now all DCA offices have been transitioned to Weave. It is exciting to know we have one telephony platform across the entire enterprise. As we continue to grow our footprint and mature our experience with Weave, we will work to turn on new features and functionality to help improve our offices productivity.

Lastly, we have started to progress in our Cloud Imaging initiative and have started to convert to Apteryx Imaging where possible.

We anticipate 2023 to be a year of

conversions as we work to get local images to the cloud so they can be more easily shared across offices.

On the IT Security front, we continue to implement tools and processes to make our environment more secure. In addition to our endpoint security and data loss prevention tools deployed in 2021, we have implemented a privileged access management system to protect Admin accounts.

Building and running a dental practice has been his life’s work, so when Mark Greenstein, DMD and DCA ally since 2022, was looking to transition his practice, Dr. Mark Greenstein & Associates of Clinton, MD, it was important to him to find the right partner. He wanted a DSO that would provide the support he needed so that he could focus on his patients. With DCA, he has found exactly that.

“This office has been my life’s work. I used to spend every moment working on it or thinking about it. I still do, but it’s a lot easier...”

Dr. Mark Greenstein Ally since 2022

We are also still in process of deploying an identity and access management software that will get us closer to an enterprise Single Sign-On (SSO) solution.

We are also working to fortify our environment in 2023 with additional software and tools that will round out our IT Security posture. In addition, we are working to ensure we are meeting or exceeding all requirements to be HiTrust compliant. HiTrust is a healthcare common security framework that is inclusive of NIST, ISO, PCI-DSS, and HIPAA compliance frameworks and is considered the “gold standard” of compliance and certification.

The IT department is looking forward to an exciting 2023, as we standardize on platforms and secure our environment to best-in-class levels.

Read more DCA success stories at dentalcarealliance.net/success-stories

33

34 DCA INSIDER | ISSUE 10

REVENUE CYCLE MANAGEMENT u

Managing Insurance Claims Effectively Important Guidelines to Help Guide and Improve the Process

DENTAL INSURANCE CLAIMS may be denied, delayed, or

Days 1-2

alternate benefited for a myriad of reasons, all of which

Submit insurance claims ensuring all the details are

create extra work for the office staff and collections delays.

complete and accurate: x-rays (pre & post-op), narratives,

DCA helps position our supported practices to reduce

charts, etc.

unnecessary claim denials.

Insurance denials due to incorrect claim information To improve collections and reduce your accounts receivable,

comprise most of all denials. Per the American Dental

follow these important guidelines:

Association (ADA), a clear and concise narrative should include: • The clinical condition of the oral cavity • A description of the procedure performed • The specific reasons why extra time or

David Neal Vice President, Revenue Cycle Ally Since 2018

material was needed • How new technology enabled the procedure to be delivered • Any specific information required under a participating provider agreement

DCA INSIDER | FEBRUARY 2023

35

Days 21-30 (from date of service): During the claim status call, within 30 days of the date of

you recommended the treatment. Also, you may want to

service, if the insurance company said it did not receive

the claim is going to be denied again and it may help to

the claim, confirm the information within the system is

leave a date and time that you will be available for such a

correct, for example:

consultation.

ask to have the dental consultant contact you directly if

• Eligibility of subscriber

The dental office will be in the best position to provide

• Full name

the best care for patients when it is financially stable, so

• Date of birth

establish a scheduled time each week to work AR and

• Subscriber ID number

collect insurance payments as quickly as possible. DCA

• Relationship to the subscriber

can help ensure that your staff understands the steps to file claims and follow up on payment status.

Upon verification resubmit ASAP (electronically, by fax, or by secure email) and confirm receipt immediately. If a claim is

Plus, for our Denticon clients, we have developed best-in-

denied, find out why and see what further documentation

class tools to help work AR and follow up on open claims

is needed. Make note of all communications in the practice

efficiently.

management system (PMS).

Day 30-60 (from date of service): Time for another look back.

Check for any unpaid claims from the past 30 days and make sure the 21– to 30-day claims have been processed.

If anything is outstanding, follow up with the insurance company again to check the status of payment and see if it needs additional information. Utilize the patient to assist

DCA has established training, workflows, SOPs, etc. to help navigate through the insurance claim process. Please reach out if you need assistance.

with the claims processing when necessary.

Many dental plans have clauses in them stating that only procedures that are medically or dentally necessary will be covered. If the claim is denied, it does not mean that

It is widely understood that many patients do not

the services were not necessary. The problem is that the

understand how their dental benefits work. They do not

insurance company’s consultants make that determination

understand that dentists who attempt to deliver ideal care

based on the submittal of the dental claim form,

may find that the constraints of a given insurance policy

radiographs, and/or other submitted documentation.

do not align with the treatment plan. Getting the proper

This method of benefit determination does not take into

documents completed by the patient (financial policy/FA,

consideration the clinical judgment of the treating dentist.

treatment plan, etc.) will help the office collect on denials

Treatment decisions should be made by the patient in

that may ultimately be the patient’s responsibility.

consultation with the treating dentist.

Per the ADA, it is recommended that you appeal the benefit, and it is a good idea to include any information that you may not have sent with the original submission. A proper appeal involves sending the carrier a written request to reconsider the claim. Additional documentation should be included to give the carrier a clearer picture of why

36 DCA INSIDER | ISSUE 10

TALENT ACQUISITION u

Talent Acquisition Transforming into Growth Mode Supporting the Next Chapter of Growth at DCA in 2023

IN 2022, THE TALENT ACQUISITION TEAM focused on

the number of provider contracts extended, an increase

meeting the hiring needs of our organization. Our TA rock

in our overall contract acceptance rates and a marked

stars made a significant impact in helping TA surpass our

decreased in our Time to Fill for doctor hires. Additionally,

overall hiring goals by expanding our outreach to more

the investments we made in our structure, technology

quickly source both active and passive talent, connecting

and processes allowed Talent Acquisition to hire at a rate

with a greater number of applicants, and better vetting

that has outpaced our turnover.

qualified candidates for our hiring managers.

In the

second half of the year, we saw a measured increase in

As we move into 2023, our focus is shifting from simply maintaining our staffing levels to supporting the growth of DCA!

Ongoing improvement of our

team’s infrastructure to facilitate hiring efficiency is our

Erika Williams

foremost priority. Your TA partners’ performance will

Chief Talent Officer Ally Since 2022

speed and candidate/hiring manager experience. Moving

be guided by meaningful metrics focused on greater forward, DCA’s TA team will need to be more deliberate in our demand planning, collaborating with our operational

DCA INSIDER | FEBRUARY 2023

leaders to truly understand their needs for the coming year. The use of analytics will become more necessary in forecasting to help identify the right roles, skills and geographies to focus on our growing company.

37

Learn more about Talent Acquisition here: dentalcarealliance.myhubintranet.com/recruiting

We

will execute on regional workforce staffing forecasts to

Finally, we are thrilled as we are expanding our University

proactively pipeline our future talent needs that support

Relations recruitment model as we see the ROI from

our growth objectives.

hiring new grads. Our data shows that, based on our onboarding and mentorship programs, our newly hired

As we move forward with our innovation, the experience

providers’ productivity is quickly ramping up.

Our

of our hiring managers, candidates, and recruiters will

University Relations Team has a full calendar of events,

remain our primary focus. The pandemic helped to make

updated collateral and DCA swag, and are ready to meet

2021 the “year of the employee experience” and the trend

the next generation of talent for DCA!

has continued through 2022. It accelerated the need for developing experiences that focused on the well-being

As a reminder, please continue to stress our employee

of employees, promoted positive work-life balance and

engagement program! In 2022, DCA paid over $210k in

the creation of experiences that encouraged employees

referral bonus payments to DCA employees. We all enjoy

to stay. This emphasis on providing a good experience

working with people we know and like. Studies show

also extends to candidates, who have so many options

that employees remain with their employers longer

available to them. It is more important than ever to make

when they feel connected to their leaders and to their

sure that the DCA candidate experience is easy and enables

teammates. Please encourage your friends and family to

our candidates to quickly apply for jobs and move through

join you here at DCA!

their interview processes seamlessly. As a result, your TA partners will continue to focus on nurturing relationships

Our TA Team is pumped up and ready to attract and

with candidates and our hiring clients to ensure we place

recruit the next level of talent for DCA. We thank you all

our candidates in the best positions to ensure the most

for your continued partnership as we ALL work to hire

success and engagement in their new roles.

the absolute best for Dental Care Alliance!

WELCOME NEWEST MEMBERS OF THE

TALENT ACQUISITION TEAM u

Chad Venters Specialty Doctor Recruiter, Recruitment Programs Support Ally Since 2022

Lance Henry Specialty Doctor Recruiter Ally Since 2022

Brittney Gibson GP Recruiter Ally Since 2022

Chris Russell GP Recruiter Ally Since 2022

Sam Michel Hygiene Recruiter Ally Since 2022

Toni Morales Hygiene Recruiter Ally Since 2022

Charlie Sharp Staff Recruiter Ally Since 2022

Janet Mota Staff Recruiter Ally Since 2022

Megan Weigel Provider Sourcer Ally Since 2022

Sandra Balcerzak Staff Sourcer Ally Since 2022

Rupesh Parikh Specialty Doctor Recruiter Ally Since 2022

38 DCA INSIDER | ISSUE 10

DEI ANNUAL REPORT u

A More Diverse, Equitable, and Inclusive DCA

Diversity

Equity

Inclusion

DEI is a Priority at DCA

AT DENTAL CARE ALLIANCE, WE BELIEVE we endeavored

strive to be more representative of the communities that

to create not only a focus, but a dedicated group to reflect

we serve and better prepared to evolve and grow stronger

and celebrate the unique individuals who comprise our

as new opportunities emerge. Equally, we endeavor to

allied offices and the support teams that assist them.

make all DCA team members (current and future) feel

Proudly, we are a unique and talented team, making a true

welcomed and open to sharing their thoughts, beliefs,

and lasting difference in the lives of others. Our patients,

and experiences for the betterment of our company,

who are equally as diverse as are our team members, look

supported practices and our communities.

to us for confidence, compassion, and care.

We believe we cannot live our values without a specific We champion every kind of diversity—diversity of

focus on improving our performance related to DEI. Our

backgrounds, of thought, and of race, age, and gender. We

U-SMILE values are the foundation for our behaviors as team members; and are a beacon for promoting diversity, equity within the organization.

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

In our first DEI Annual Report, we are proud to share some more information about who we are as Dental Care Alliance, and several of the key initiatives we have deployed since the start of our DEI journey. We truly hope it makes a difference.

DCA INSIDER | FEBRUARY 2023 39

DCA is an incredibly diverse and unique organization.

• MLK Jr. Day

• Pride Month

• Lunar/Chinese New Year

• Juneteenth

• Black History Month

• Women’s Equality Day

• Women’s History Month

• Hispanic Heritage

Dental Care Alliance is committed to celebrating the

• International

many and varied events, holidays, and observances that

Women’s Day

Month • Rosh Hashanah

are important to our team members. We are committed

• Nowruz

• Global Diversity Month

to celebrating with you and raising awareness of the

• Passover

• Yom Kippur

multicultural differences that make us unique. We have

• Cinco de Mayo

• Diwali

increased communications around diverse, equitable,

• Asian Pacific

• Native American

and inclusive days. DCA welcomes the input of all team members to build on our list of observances. We

American Month • Jewish Heritage

encourage you to share your individual stories so that we can continue to grow stronger, more diverse, more

Heritage Month • International

Month

Men’s Day

• Mental Health

inclusive, together. Please email your recommendations to

• Hanukkah

Awareness Month

• Kwanzaa

inclusion@dentalcarealliance.com.

Ally Day: An Inclusive, Floating Holiday

equity, and inclusion within all levels of the company and across our allied practices. As part of our comprehensive benefits package, DCA offers six (6) holidays: • New Year’s Day

• Labor Day

At DCA, we believe we are strongest when our team

• Memorial Day

• Thanksgiving Day

members are comfortable embracing their full selves at

• Independence Day

• Christmas

work. We recognize the importance of embracing our differences and celebrating the holidays, traditions, and

There are hundreds more holidays and traditions that our

observances that may fall outside our standard holiday

allies observe throughout the year. It is our hope that Ally

calendar.We established the DEI Council late last year

Day will empower our team members and provide time

with the purpose of promoting and encouraging diversity,

away to celebrate the traditions most important to you.

DEI COUNCIL MEMBERS u

Erika Williams Chief Talent Officer, Chair Ally Since 2022

Jeff Koziel President Ally Since 2020

James Nick Chief Revenue Officer Immediate Past Chair Ally Since 2018

Barbara Greene-Brooks RDH Ally Since 1992

Meghan Anderson Compensation & Benefits Manager Ally Since 2015

David Pegg Chief Development Officer Ally Since 2017

Tony Belton Regional Manager Ally Since 2018

Dr. Stephen Price Dental Director Ally Since 1973

Rick Drummond Office Manager Ally Since 2009

Marie-Line Rigaud Director of Organizational & Talent Development Ally Since 2009

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

Sarah Fowler Regional Manager Ally Since 2009

Beth Wynacht Director, Affiliate Integrations Ally Since 2019

40 DCA INSIDER | ISSUE 10

Chinese New Year

Raising Awareness and Creating Lifelong Learners Our Diversity, Equity, and Inclusion Council is committed to

developing

programs

and

communications

that

prepare Dental Care Alliance and our allied practices to evolve, change, and be more inclusive in the future as new

Black History Month

opportunities arise. DCA’s Annual Compliance Training curriculum is intended to increase awareness, drive education, and align on our teams on laws, regulations, and company policies that apply to our daily responsibilities.

As workforce regulations and laws continue to evolve, regular and updated compliance training helps to keep our team members informed and compliant with the latest information. Click here for our DEI Conversations link.

Pride Month

A Series to Improve Communication In alignment with Global Diversity Month in October, DCA released a new, brief training to help our team members

Hispanic Heritage Month

when Communicating on Culturally Sensitive Issues. The series sets ground rules and provides tips, suggestions, and best practices for having culturally sensitive conversations with colleagues and patients. All team members will take this course on an annual basis to raise awareness and provide our people with tools and resources to ensure their success—in both their personal lives and while in the office. And to help us grow stronger together.

Jewish Heritage Month

It all starts with your voices.

DCA understands the importance of listening, working together, and regularly assessing how you are doing as a team member. You have the unique opportunity to

Women’s History Month

provide feedback on what is going well, and where we can work together to get better. DCA’s engagement scores improved in 2021 in nearly all categories. As we continue to advance DEI initiatives as a priority for the organization and our allied practices, we thank you for your continued and collective engagement in these efforts.

Share your stories at inclusion@dentalcarealliance.com.

Who we are DCA is an incredibly diverse and unique organization with more than 400 offices across 22 states*. We are proud of the individuals who make up our unique puzzle, complete with differing but beautiful genders, ethnicities, countries of origin, sexual orientation, race, and color.

400+ 775+

22 States 5,556

Team Members

Dentists

Allied Practices

4,678

85.8%

Female

788

14.2%

Male

0.2%

14 American Indian / Alaska Native

0.4%

22 Native Hawaii / Other Pacific Islander

6.3%

351 Asian

1.4%

76 None

12.2%

676 Black / African American

2.8%

158 Two or more races

23.3%

1,295 Hispanic / Latino

53.3%

2,964 White

These differences are what make us the best dental professionals in the industry. What differentiate us as an organization that puts our patients first.

What makes us beautiful. What makes us US.

*as of January 30, 2023

42 DCA INSIDER | ISSUE 10

Native American Heritage Month

Kwanzaa

In 2022, DCA proudly welcomed Erika Williams, Chief Talent Officer. She is the first woman and person of color to join the DCA senior leadership team.

DCA endeavors to build on our existing talented team of diverse and unique individual leaders; we could not be prouder to welcome Erika, her perspective, approach, and experience to the family.

Mental Health Awareness Month

Erika Williams Chief Talent Officer Ally Since 2022

Cinco de Mayo

As we scale our talent strategies functions to support our future growth strategy, it has been imperative that we expand our talent acquisition and talent development teams. As we are growing our teams, DCA has not only hired team members with a diversity of race, ethnicity, and age; but a diversity background. Our talent strategies teams now include clinical practitioners, to include several Registered Dental Hygienists, Dental Assistants, and even

Nowruz

a practicing dentist who have transitioned their people skills, networks, clinical expertise, and insights to recruit exceptional talent for DCA. Our amazing teams of recruiters, trainers and engagement specialists are solidifying DCA as a world-class talent strategies organization, positioning us to attract, recruit, hire, onboard, train, engage and most importantly, retain the best talent in the industry.

International Men’s Day

Our Teams will track and report on diverse new hires and/or promotions, build pipelines of diverse talent via Dental Programs, Hygiene Programs, niche job boards, and marketing publications that are historically serving underrepresented groups, update job postings and recruitment marketing are inclusive of our DEI efforts.

Share your stories at inclusion@dentalcarealliance.com.

DCA INSIDER | FEBRUARY 2023 43

Through the efforts of our DEI Council and Talent Acquisition teams, we continue to focus on attracting and hiring diverse candidates for leadership positions.

Race by Job Category

Looking Ahead The future of DEI at DCA will of course continue to include our focus on growing a diverse workforce and leadership team,

Gender by Job Category

ensuring an inclusive culture where all team members feel a sense of belonging, and celebrating our differences. We will introduce our Women’s Leadership Council,

which

will

focus

on

the

networking, professional development, mentorship, and promotion of female employees within DCA. We will also explore opportunities for

connection

within

our

communities,

focusing

partner

organizations

with

local

efforts

to

groups

that support our guiding principles and commitment to care. Finally, we will continue to build upon our education, programming,

and

operations

to

ensure our healthcare delivery models are inclusive, as everyone deserves access to oral healthcare.

“As DCA enters the next phase of our DEI journey, I am privileged to work with a committed team dedicated to these efforts,” shared Erika Williams, Chief Talent Officer. “We realize this is critical work to do now and for our future. Our greatest asset is our people.

I am motivated and optimistic, and ready to take on this important work!”

Active Employees: Distribution by Age From Each Position

44 DCA INSIDER | ISSUE 10

SMILE! u

Join DCA’s Virtual Community Focused on Cultivating and Nurturing Relationships

SMILE! BRINGS OUR TEAM members closer together,

Receive 24/7/365 support to help you with any questions.

providing important company information and easy

From the Home page, click the !smile Support Help Desk

ways to help team members feel appreciated when

tile or click here to find a variety of additional FAQs, plus you

they do good work and contribute to our mission.

can speak to someone directly via either LiveChat or email.

Get connected on smile! for immediate access to: • A community of your colleagues – new and old!

• Real-time recognition – send, receive, and like!

• The latest company news and feed of updates • Access from anywhere and real-time chat • A convenient list of today’s (and immediately upcoming) birthdays and service anniversaries • Discounts and savings at your favorite retailers • Focused wellbeing resources to build a more balanced and healthy you • Quick links to important team member resources To get started, look for your activation email, log in, build your profile, add a photo, recognize a colleague, and make someone else smile! by sending an eCard.

Please visit dcasmile.com or download Connect+ on Apple/Google app stores.

Get Your DCA Swag! dcasmileshop.com Explore exclusive DCA-branded apparel, accessories, and more. For every SMILE Shop purchase, we give back 1% to the U-SMILE Foundation!

DCA INSIDER | FEBRUARY 2023 45

Improve your wellbeing anytime, anywhere! smile! Wellbeing Center The Wellbeing Center is an online portal designed to help you be the best you can be, at whatever stage of your wellbeing journey, age or ability. Visit the Wellbeing Center to take advantage of expert blogs, healthy habits and tools for a healthier lifestyle across these key areas: Move Providing fitness videos including Yoga, Cardio, Strength, HIIT, and Barre.

Money Giving you financial education tips and tools to help you manage your money and plan for your future.

Mind Offering

you

mindfulness

videos

including morning energizers, tools to improve sleep and resources about how to combat anxiety and depression.

Have you logged in to smile! yet?

Scan the QR Code to Begin There’s so much you can do and you don’t want to miss out! Scan the code or visit dcasmile.com today!

Munch Giving you the recipes to suit any taste and articles to live a healthy lifestyle.

These areas are regularly updated with new ideas, videos and articles to support you in living healthier and happier.

Helping you save where you spend

Save with Instant Cards You can purchase instant e-gift cards for a discounted price and use them instantly, saving in-store (show your e-gift card) or

smile! SmartSpending App

online (enter the code at the checkout).

Enjoy hundreds of offers and discounts from your favorite national retailers using the SmartSpending App.

Save with Cashback Get money back when you shop online as a fixed amount or as a % of your order using

Please visit dcasmile.com or download SmartSpending on your mobile app store.

our link to the retailer’s site. Once processed, the money will be available in smile! to spend online or withdraw into your bank account.

46 DCA INSIDER | ISSUE 10

SUPPORT CENTER u

A Support Center Working for You Our world-class support team is there for our practices, supporting and empowering them to deliver exceptional care.

Accounting & Finance

Ally Integrations

Analytics & Revenue Programs

Communications & Culture

Oversees all Accounting functions and

Ensures a successful integration

Leverages data to answer difficult

Partners with senior leaders and

establishes related controls and best

and serves as the central point

questions about what happened, why

support center departments

practices. This includes monitoring

of communication for DCA’s

it happened, and what DCA should

to craft and deliver key internal

banking activities, paying bills,

newest partners.

do about it. We look for pockets of

communications. Manages online

opportunity hidden within the data,

reputation and responses to patient

leveraging scale & insights across the

feedback received through Google and

entire business to provide tailored

social media sites. Drives team member

guidance at the Division, Region, and

engagement through recognition,

Office level.

reward, and pulse survey strategies.

Matt Thiel Ally Since 2019 Vice President, Analytics & Revenue Programs

Kelly Stillman Ally Since 2018 Vice President, Communications & Culture

mthiel@dentalcarealliance.com 941.955.3150 (002309)

kstillman@dentalcarealliance.com 941.955.3150 (001097)

processing expense reports, preparation and review of financial data and reports distributed to the offices, analytical procedures, budgets, and projections.

Talia Pandolfi Ally Since 2017 Controller

Matt Brush Ally Since 2010 Vice President, Affiliation Integrations mbrush@dentalcarealliance.com 352.219.9923

tpandolfi@dentalcarealliance.com 941.955.3150 (007222)

Facilities & Real Estate

Human Resources

IT Systems

IT Operations

Collaborates with leadership to ensure

Assists DCA-affiliated offices with

Develops world-class, cutting-

Facilitate data availability for all interested

a safe, clean, and comfortable facility in

employee relations, payroll, and

edge information technology

departments; provide enterprise-wide

which to serve patients. We partner with

benefits.

systems and positions our IT

reporting/data feeds internally and externally;

the finest service providers to maintain

Steve Duval Ally Since 2014 Vice President, Human Resources

infrastructure, clinical systems and

validates of revenue data for affiliate systems;

digital consumer strategies.

supports Revenue Cycle with AR management

the DCA assets while being good stewards of the budget.

Kenneth Ziff Ally Since 2021 Vice President, Facilities & Real Estate kziff@dentalcarealliance.com 941.718.9379

sduval@dentalcarealliance.com 941.955.3150 (005001)

Joel Olivio Ally Since 2010 Director of IS/IT jolivio@dentalcarealliance.com 941.955.3150 (00507)

by means of process automation/oversight and data analysis; supports the IT Conversion Team with data needs for system conversions.

Nicole Chaulsett Ally Since 1998 IT Operations Manager nchaulsett@dentalcarealliance.com 941.955.3150 (007553)

DCA INSIDER | FEBRUARY 2023 47

Insurance Plan Management

Legal & Compliance

Marketing

Procurement

Credentials providers, negotiates and

Covers the entirety of our organization’s

Collaborates closely with our partners

Our procurement team aggressively

renegotiates contracted fees for all

legal and compliance needs with a

to execute sophisticated, forward-

negotiates pricing and maintains

Health Plans to ensure the best possible

multidisciplined, cohesive approach.

thinking strategic marketing plans

relationships with the best

developed for affiliated practices

manufacturers in the dental industry,

and brands to meet defined growth

to ensure all DCA-affiliated practices

objectives, increase new patient flow,

have access to the highest quality

and improve patient retention.

supplies at significant discounts.

Shawn Wherry Ally Since 2006 Vice President, Marketing

Kevin Burke Ally Since 2021 Director, Procurement

swherry@dentalcarealliance.com 941.955.3150 (007228)

kburke@dentalcarealliance.com 941.955.3150 (001112)

reimbursement for services rendered.

Mike Cole Ally Since 1999 Vice President, Insurance Plan Management

David Quigley, Esq. Ally Since 2012 General Counsel dquigley@dentalcarealliance.com 941.955.3150 (007552)

mcole@dentalcarealliance.com 941.955.3150 (007246)

Revenue Cycle

Talent Acquisition & Retention

Tax & Process Automation

Training & Development

Leads as a partner for AR, denial

Identifies, screens, and hires the

Establishes and implements tax policy

Provides flexible and innovative

management, EFT/ERA cash posting

industry’s best candidates to fill open

and oversees tax compliance and

learning and growth opportunities to

and other revenue cycle initiatives.

positions within the organization.

planning for the organization.

support our commitment to employee

David Neal Ally Since 2018 Vice President, Revenue Cycle dneal@dentalcarealliance.com 941.955.3150 (007560)

Ensures engagement and provides recognition and other important support programs to promote an optimal workplace for DCA teams

Erika Williams Ally Since 2022 ewilliams@dentalcarealliance.com

Daniel J. Burke, CPA Ally Since 2018 Vice President of Tax & Process Automation dburke@dentalcarealliance.com 941.955.3150 (007291)

development, partnership and enrichment.

Marie-Line Rigaud Ally Since 2009 Director of Training & Organizational Development mrigaud@dentalcarealliance.com 305.274.2499 (008016)

48 DCA INSIDER | ISSUE 10

We are here for you!

Connect with any member of the DCA Support Team with questions or needs.

DCA Support Directory Full Name

Ext

Title

Full Name

002300

Insurance Coordinator

Blair Hohmeister

Abby Frey

–

DA Training Specialist (507) 208-8770

Bobbi Coil Brian Peddie

Abrilla Sanchez

–

Staff Accountant

Alberto Suarez

009128

Aaron D’Amico

Alesha Mistelske

–

Contact Center Coordinator

Ext –

Title

002304

Lead Insurance Coordinator

Darnelle Gomez

007226

Technology & Accounting Policy Director

David Neal

007560

VP of Revenue Cycle

David Nichols

007542

Board Member (941) 809-5940

–

IT Operations Specialist Affiliations (413) 237-1036

Brittnay Wade

–

Staff Accountant 2

Brittney Gibson

–

Senior Professional Recruiter

Brooklyn Smith

–

Director of Talent Acquisition

Bryan Weston

002421

Helpdesk Representative 1

Deanna Franciotti

C.J. Nocella

002409

IT Integration Manager (386) 986-0451

Debbi Rassel

Sr. Contact Center Coordinator

Alex Gibson

–

Sr. Contact Center Coordinator

Alexandria Wise

–

Benefits Administrator and Employee Relations Specialist

Alice Ricciardi

–

Insurance Coordinator

Alyssa Duran

–

Insurance Coordinator

Amalia Trujillo

–

HR Coordinator

Caitlin Roboski

007282

Fee Schedule Analyst - Insurance

007257

Lead HR Coordinator

Amanda Jones

–

Insurance Coordinator - CBO

Carla Nesta

Amanda Newberry

–

Fee Schedule Analyst

Carol Juliano

007231

Accounts Payable Coordinator

Amber Altiero

–

Insurance Coordinator

Caroline Ramsdell

001103

Staff Accountant

Caryn Ackerman

007247

Office Manager & Administrative Assistant (Russell Allen)

Ana Atiles

008008

Sr. Payroll Specialist

Ana Cabiedes

008019

Claims Rep

Andrew Bartolone

–

Insurance Mail Coordinator

Andrew Clarke

–

VP, Business Development (978) 505-9092

Angela Giles

–

Revenue Cycle Manager

Annette Cason Anthony Caiazzo

– 001086

Insurance Coordinator - CBO Staff Accountant

Chad Venters

–

Senior Professional Recruiter

Charles Sharp

–

Senior Professional Recruiter

Chase Statzer

–

Systems Administrator

David Pegg

David Quigley

Debbie Wagner

007291

Title

Danny Burke

Bridget O’Neill

Senior Staff Accountant

Ext

Sr. Staff Accountant

009123

Alex Bardenhagen

Full Name

–

–

007552 – 007272

–

VP of Tax Training Specialist

Chief Development Officer (610) 304-5029 General Counsel & Compliance Officer Patient Service Rep 2 DentRite Customer Service Supervisor AP Coordinator Executive Assistant (J. Rhodes, D. Hockel, J. Koziel, & M. Olan)

Debbie Wise

007237

Debra Tanner

–

Staff Accountant 1

Debra Ziglar

–

Accounts Payable Coordinator

Denise Arechavaleta

008030

Director of Service Excellence (305) 710-7245

Donel Petrin

007547

Sr. IT Operations Specialist (941) 504-4124 Chief Clinical Officer (786) 972-0458

Chelsea Mason

005007

HR Coordinator NE

Chelsea Thompson

007309

CBO Refund Specialist

Don Gallo, DMD

008034

Chris Scott

002417

Chief Information Officer

Dustin Edwards

–

–

Helpdesk Representative I

Eddie Parmenter

009201

IT Operations Specialist

Edna Kittendorf

002325

Accounts Payable Coordinator

007256

Accounts Payable Coordinator

April Cutler

007245

Staff Accountant

Christopher Raymond

April Grinchenko

002307

Insurance Coordinator (Verifications)

Christopher Ta

002412

Helpdesk Representative I

Creative Director

Christy Heald

–

Chief Development Officer

Elizabeth (Beth) Bruns

CSM Team

Cindy Tomblin

005009

HR Coordinator

Insurance Mail Coordinator

April Rodmyre

–

April Snowden

009013

Elizabeth Rodrigue

–

Senior Professional Recruiter

Ashley Mofford

–

Insurance Coordinator

Claudia Buchanan

001045

Buyer

Elodie Sirulnick

–

Marketing Coordinator

Ashley Costello

–

Payroll Specialist

Claudine Walters

007238

Integration Accounting Manager

Eric Jackson

002419

Network Telecom Analyst

Ashley Polce

–

Refunds Clerk

Colleen Edel

003085

Doctor Administrator

Erica Woolard

001089

Director of Marketing Operations

Ashley Ratliff

–

Revenue Cycle Manager

Corinne Bennett

–

Patient Service Rep 2

Erika Williams

–

Austin Hunter

007054

Business Development Coordinator

IT Integration Specialist (941) 374-5122

Erwin Goodwin

007290

Staff Accountant

Autumn Rogers

007173

Insurance Data Specialist

Faye Lucchesi

002316

AP Coordinator

Florencia Real

–

Staff Accountant

Azure Larsen Ben Sapkota

– –

Insurance Coordinator iCIMS Administrator

Berenice Quintero Hernandez

009144

Beth Vaniderstine

009016

CSM Team

Betsy Layhew

005004

Recruiter

Betty Guarino

–

Cory Ramos

002405

Craig Carroll

–

Help Desk Representative I

Craig Abramowitz,DDS

–

Executive Vice Chairman (201) 303-5648

Crystal Barron

–

Revenue Cycle Supervisor

007279

Delegated Credentialing Coordinator

Insurance Coordinator Crystal Chouinard

Administrative Director - Northeast (Evolve Ext. 60001)

Cyerra Mann

–

D.J. Schlehlein

002402

Dan Cayetano

–

Gabriela SmithFranco

007280

Chief Talent Officer

DentRite Customer Service

Genesis Medrano

–

Insurance Coordinator - CBO

Gerald Schmitt

–

Accounts Payable Coordinator

Senior Professional Recruiter

Grace Dragotta

007274

Director of Planning & Analysis

Systems Administrator

Greg Lindman

007294

IT Operations Specialist

IT Admin Developer

Heather Brealey

002326

IT Operations Specialist

DCA INSIDER | FEBRUARY 2023 49

DCA Support Directory Full Name

Ext

Title

Jake Gaecke

002303

Senior Data Scientist

James Jean-Louis

001050

Buyer

James Nick

001095

Chief Revenue Officer (920) 265-4362

Jack Kourie

–

Staff Accountant 2

Jamie Esparza

–

Marketing Manager

Jamie Pruitt

007295

IT Operations Specialist

Janet Mota

–

Senior Professional Recruiter

Jasmine Kemplin

–

Benefits Coordinator

Jeff Koziel

–

Full Name Kelly Stillman Kelsey Ellsworth

Ext 001097 –

Title VP, Communications & Culture (317) 741-8842

Kendra Bennett

001047

Human Resources Specialist

Kenneth Ziff

064049

Vice President, Facilities and Real Estate

Kevin Burke

001112

Procurement Director

Kim Bastien

001077

002309

Megann Henderson

Kimberley DeNardo

–

Director of Real Estate and Facilities

Meghan Anderson

President

Kourtney Smith

–

Marketing Manager

Melanie Ahrens

Jenifer Woods Lammi

002334

Collections

Lance Henry

–

Senior Professional Recruiter

Jennifer Gomez

008014

Laquention Smith

–

Help Desk Representative I

Credentialing Coordinator

Jennifer Otto

–

Jennifer Seeds

010120

Consumer Experience Specialist

Jenny Gil

008026

Specialist

Claims Specialist

Laura Cortes

009017

Laura Warren

–

CSM Team Helpdesk Representative I

Lauren Johnson

007556

Project Manager (R/E Operations)

Lauren Mcleod

–

Program Manager, PPC

Leslie McCullough

–

Help Desk Representative

007557

Chief Executive Officer (484) 678-7466

Jessica Beverick

–

Insights & Engagement Specialist

Leslie Williams

Jessica Gay

–

Insurance Coordinator

Linda Coller

–

Scheduling Coordinator

Jessica Lylis

–

Staff Accountant 2

Lisa Altiero

–

Insurance Coordinator

007244

Sr. Accounts Payable Coordinator

Jessica Savidge

007196

Associate General Counsel

Lisa Keith

009020

Contact Center Coordinator

Jody Annis

007241

IT Financial Analyst

Lisa Liquori

002332

Insurance Coordinator

Joel Olivio

002418

IT Technical Services Director (941) 348-9161

Lisa Pallotto

007261

John Solis

–

Assistant Course Developer

Affiliations Integration Specialist (Evolve Ext. 60009) (201) 739-2260

Joseph Balmforth

–

Visual Production Director

Lisa Soto

006110

Accounts Payable Coordinator

Livie Paret

007248

Corporate Tax Manager

Josh Maggard

001115

Digital Marketing Director

Juergen Mohr

007236

Sr. Staff Accountant

002406

Network/Telecom Analyst (941) 376-3746

007550

Legal and Compliance Coordinator

Mandy Gast

–

VP, Business Development (904) 742-4684

Marketing Operations Specialist

Manuel Salmeron

–

Systems Administrator

Director of Talent Programs (410) 960-0540

Maria Gacek

009019

Marie Barillas

–

Karen Riley

–

Kate Wood

007297

Coupa Administrator

Karina Argotte

008028

Claims Rep

Kaycee Arthur

–

Staff Accountant 1

Kelly Knake

–

IT Operations Specialist

007288

Matthew Thiel

Accounts Payable Coordinator

Madison Martin Madison Ramirez Maggie Crymer

–

Staff Accountant 2

–

HR Assistant

002445

–

–

Digital Marketing Specialist

Kelly McCormick

M&A Associate (305) 613-9943

Megan Weigel

–

001063

–

Insurance Coordinator

Kristin Davis

Karen Harper

Matt Martinez

007233

Payroll Specialist

Julie Johnson

Title

Megan Martin

008029

Julian Wilder

Ext

Assistant Course Developer

Jeleany Mesa

Jerry Rhodes

Full Name

Sr. Contact Center Coordinator

CSM Team Insurance Coordinator

Marie-Line Rigaud

008016

Training & Organizational Development Director (786) 877-6080

Mariella Gomez

009015

Marketing (Main Street FL)

Marion Williams

–

Facilities Manager (941) 404-9277

Melissa Rothenbach

Michael Calder

Michael Duff

007240 – 007298

– 002308

VP of Analytics & Review Programs (920) 209-2329 Benefits Coordinator Assistant Accounting Manager Provider Sourcer Manager of Benefits and Compensation CSM Team Financial Analyst VP of Business Development (South Central) (720) 581-5668 Insurance Coordinator Help Desk Representative I

Michael Schaaf Michael Tremba

002413

IT Help Desk

Michaela Muniz

002362

Director of Insurance Plan Management Senior Staff Accountant

Mike Chois

–

Mike Cole

007246

VP of Insurance Plan Management/DentRite (727) 424-2990

Mike McGarigle

007292

Assistant Accounting Manager

Mitch Olan

007541

Executive Chairman (941) 809-5944

Molly Benz

–

DCA Brand Director 941-376-4501

007281

Administrative Assistant (Credentialing/DentRite)

Nader Mityas

–

Sr. Systems Administrator

Neko Cruz

–

Insurance Coordinator

Monica Chouinard

Nelly Garcia

007220

Accounting Clerk (Treasury)

Nicole Chaulsett

007553

IT Operations Manager (941) 650-4734

Nicole Soler

007289

IT Operations Specialist

Nicole Sutton

–

Ocli Cundins

008006

Lease Administrator (618) 741-7752 Business Support

Oscar Irazoque

–

Payroll Analyst

Paige Mckenzie

–

Staff Accountant 2

50 DCA INSIDER | ISSUE 10

DCA Support Directory Full Name

Ext

Title

Pamela Boyle

007227

Staff Accountant

Patricia Martin Tolentino

–

Staff Accountant 2

Patrick Perry

002410

Helpdesk Representative I

Paula Poggi

–

Affiliate Project Manager

Paula Walters

007285

Accounts Payable Coordinator

Peter Menke

007252

Staff Accountant II

Peter Savage

–

IT Operations Specialist

Rachel Black

001054

Purchasing Coordinator

Rachel Fielding

–

Raygena Bailey

007287

Rebekah LaBarrie

–

Accounts Payable Coordinator Accounting Clerk (Treasury) Sr. Credentialing Specialist

Full Name

Ext

Ryan Incognoli

–

M&A - Asst. Corporate Development

Ryan Murdock

–

University Relations Coordinator

Ryan Seelye

–

M&A Financial Analyst

Ryan Zeman

–

VP of Business Development (815) 793-3421

Sandra Balcerzak

–

Provider Sourcer

Sandy Goding

007281 –

Marketing Coordinator

Samuel Michel

–

Senior Professional Recruiter

Sarah Rios

–

Marketing Coordinator

Savanna Beasley

–

Marketing Coordinator

002422

–

CBO Insurance Coordinator

Savannah Newbanks

Rose Benjamin

–

Claims Specialist

Scott Gehrke

–

Roseanna Veeren

–

Buyer

Roseanne Armstrong

Serifat Bello

007260

–

Revenue Cycle Supervisor

007299

Accounts Payable Coordinator

Samantha Manrique

Richard Papaluca

Rosie Chersia

Title

Shannon Chin

–

Accounts Payable Coordinator

IT Integration Coordinator SQL Developer/Admin

Title

Sonya Francisco

002330

Insurance Coordinator

Sophia Eteau

007243

Accounts Payable Coordinator

Stephanie Gomez

008032

Credentialing Supervisor

Stephanie Toney

–

CSM Team

Steve Duval

005001

VP of Human Resources (352) 430-4326

Steven Cole

–

Credentialing Specialist

Suzann Coley

–

Revenue Cycle Supervisor

Talia Pandolfi

007222

Controller (813) 774-2265

Thomas Bennett

–

Recruiter

Tirita Shelton

–

AP Coordinator

Traci Dunn

007242

Insurance Data Specialist

Tracy Pham

001082

Director of Human Resources and Affiliation Engagement

–

Senior Staff Accountant

Accounts Payable Coordinator

Tyler Gehring

–

Help Desk Representative I

Assistant Course Developer

Valemia Atabong

–

Digital Media Specialist

008010

Payroll Manager (305) 502-5405

Russell Allen

007549

Chief Financial Officer

Ruthie Farquharson

007249

Treasury Management Supervisor

Shawn Wherry

007228

VP of Marketing (941) 914-4768

Ryan Dinka

–

Sim Son

002414

IT Help Desk

Sarasota Support Center 6240 Lake Osprey Drive, Sarasota, FL 34240 | Main: (941) 955-3150 | Fax: (941) 388-6989

Ext

Travis Mcclellan

Shauna Pierce

Accounting Clerk (Treasury)

Full Name

Vickie Arthur

007250

Accounting Clerk (Treasury)

William Cole

–

Insurance Coordinator

William Sizemore

001073

Senior Accounts Payable

Yousy Jimenez

008001

Insurance Coordinator

Zayda Trujillo

008021

Claims Rep

DCA INSIDER | FEBRUARY 2023

51

DCA Supported Practices Arizona

Cordon Orthodontics, Cave Creek East Valley Implant and Periodontal Center Mesa Scottsdale Phoenix Precision Dental, Gilbert

Arkansas

Arkansas Maxillofacial Surgery Little Rock Bryant Ashcraft Orthodontics Little Rock Jacksonville

Colorado

Colorado Springs Oral Surgery Colorado Springs North Colorado Springs South Pueblo Red Rocks Endodontics Lakewood Wheat Ridge Connecticut Huntington Family Dental Group, Shelton Lighthouse Dental Care, Stratford Long Wharf Dental Group, New Haven Premier Dental of Connecticut Danbury Fairfield Farmington Valley Hartford Delaware New Castle Dental Associates

Florida

Advanced Dental Care for Kids Bradenton Advanced Dental Care Bradenton Brandon Citrus Park, Tampa Clearwater, Largo Designer Smiles, Orlando Englewood Lakewood Ranch, Bradenton Manatee Dental at College Park, Bradenton Manatee Dental of East Bradenton Mandarin, Jacksonville Mount Dora Ocala Oceans Dental Group, Palm Coast Ocoee Orange Avenue Dentistry, Orlando Orange City Orlando Pembroke Pines Quail Meadows, Ocala RDV at Sportsplex, Orlando Riverview Rockledge Dental Sarasota

Sarasota East Shady Road, Ocala Sweetwater Smiles, Longwood Tampa Temple Terrace Advanced Dentistry South Florida Anastasia Dental Associates, St. Augustine Argyle Dental Center, Jacksonville Boynton Oral & Maxillofacial Surgery & Implant Center Dental Associates of Florida Bartow Brooksville Central Brandon Lakeland Lutz Plant City Sun City Tampa Walding & Associates, Lakeland Winter Haven Dental Specialty Center Aventura Baptist, Miami Cape Coral Cutler Bay Forest Hill, West Palm Beach Fort Myers Homestead Jupiter Miami Beach Naples Palmetto Center for Dental Specialties Sunrise Center for Dental Specialties Florida Dental Centers Bradenton Clearwater Largo Pinellas Park St. Petersburg Imray & Gesek Baymeadows, Jacksonville Orange Park Park Street, Jacksonville Main Street Children’s Dentistry & Orthodontics Aventura Baptist Medical Plaza, Miami Cape Coral Clermont Fort Myers Homestead Jupiter Kendall, Miami London Square, Miami Miami Beach Miami Lakes Naples Orange City Palmetto Bay Palmetto Hospital, Hialeah Plantation South Broward, Cooper City Waterford Lakes, Orlando Wellington, Royal Palm Beach Winter Park Miami Center for Cosmetic & Implant Dentistry Pediatric Dental Associates, Miami

Tioga Dental & Orthodontics Celebration Pointe Gainesville Towncare Dental Altamonte Springs Bonita Springs Cape Coral Clermont Cooper City Cutler Bay Dental Associates of Hollywood Dental Associates of Kendall Dental Center at Aventura Dental Center at Baptist, Miami Forest Hill, West Palm Beach Fort Lauderdale Ft. Myers Hialeh Square Homestead Jupiter Dental Group Lauderhill London Square, Miami Miami Beach Dental Center Naples Naples Center for Cosmetic Dentistry Palm Dental Center, Hialeah Pinecrest, Miami Plantation Dental Services Sunrise Dental Group, Plantation Superior Dental, Plantation West Kendall, Miami Winter Park

Georgia

Buford Family Dentistry Dental One Associates College Park Drs. Grant & Conger, Dalton Eagles Landing, Stockbridge Fayetteville Kennesaw Marietta Toco Hills, Atlanta Imagix Dental Alpharetta Dental Professionals of Vinings, Atlanta Hickory Flat Dental, Woodstock Johns Creek Dental, Suwanee Legacy Pediatric Dental & Orthodontics, Kennesaw Norcross Roswell Suwanee North Point Periodontics & Dental Implants, Alpharetta Northside Oral Surgery, Dunwoody Patrick Toms DMD, Gainesville Quality Orthodontic Care Alpharetta Johns Creek Town Center Dental, Suwanee

Illinois

East Village Dental Centre, Chicago Evanston Dental Associates, Evanston Forever Family Dental of New Lenox Maple Shade Dental Camp Crossing, East Peoria East Peoria Peoria, Dunlap

The Foehr Group, Bloomington

Indiana

Brace Yourself Orthodontics Elkhart South Bend The Dental Center Goshen Granger Mishawaka Plymouth South Bend (Adult) South Bend (Pedo) Warsaw Wadas Dental Center Crown Point Munster Maryland College Park Dental Dental One Associates Annapolis Belair, Abingdon Beltway, Baltimore Columbia Cross Keys, Baltimore Drs. Lasher and Harriman, Waldorf Frederick Oxon Hill Steeplechase, Capitol Heights Valley Dental Associates, Owings Mills Westminster Dr. Mark Greenstein, Clinton Greater Maryland Oral Surgery Frederick Gaithersburg Silver Spring Main Street Children’s Dentistry & Orthodontics Elkton Forest Hill Glen Burnie Havre de Grace Perring Parkway, Baltimore Naylors Court Dental Partners, Pikesville

Massachusetts

Baystate Dental Belchertown Chicopee Greenfield Harrison Holyoke Ludlow Northampton Springfield Sturbridge West Springfield Westfield Wilbraham Children’s Dentistry of Chicopee

Michigan

Contemporary Dentistry Borson Family Dentistry, Berkley Canton Dearborn East Lansing Family Dental Group, Flint

52 DCA INSIDER | ISSUE 10

DCA Supported Practices Gentle Dental Grand River Avenue, Detroit Gratiot Avenue, Detroit New Baltimore Shelby Township St. Clair Shores Warren Westland RON Dental Best Braces Okemos Smiles Summit Woods Taylor Smile Wellspring Willow Wood

Minnesota

Lake Minnetonka Dental, Wayzata Shamblott Family Dentistry Hopkins St. Paul

New Jersey

American Dental Center, Union Dental Arts of South Jersey, Voorhees Dental Solutions Blackwood Deptford Voorhees Diamond Spring Dental Associates, Denville Garden State Dental East Brunswick Newark Roselle Park Toms River Kidzdent, Old Bridge Midland Park Family Dentistry Old Bridge Family Dental Pediatric Dentistry & Orthodontics of Midland Park Thurm Dental Group Ridgewood Oral & Maxillofacial Surgery Glen Rock Ramsey

New York

Cooper Perodontics & Implantology, Roslyn Dentists’ Office of the Hudson Valley, Lake Katrine Dolson Avenue Dental, Middletown Family Dental Group Brewster Fishkill Jefferson Valley Farber Center for Periodontics & Dental Implants Hauppauge Medford

Helfner Family Dental, Commack Jutkowitz Periodontics & Implantology Manhattan Roslyn Heights Kids Family Dental Long Island Dental Specialty, Huntington Mascolo Dental East Northport Long Island New York City Nevid Dental, Pawling PDA Dental, New York City Ramapo Dental Care, Suffern Richard L. Rausch, DDS, New York City Saw Mill Dental, Yonkers Dr. Alan Sezer, Roslyn

Ohio

Eckels Orthodontics, Marietta

Pennsylvania

Bryn Mawr Dental Associates Dental Solutions 13th Street, Philadelphia Bala Cynwyd Cedarbrook, Wyncote Grant Avenue, Philadelphia Jenkintown Market Street, Philadelphia Media Roxborough, Philadelphia Stoney Creek, Springfield Upper Darby Gentle Dental Allentown Blue Bell Collingdale Haverford Oregon Avenue, Philadelphia Springfield Thorndale West Chester

Tennessee

Murfreesboro Oral Surgery

Texas

Alsbury Dental, Burleson Austin Children’s Dentistry & Orthodontics Austin Avery Ranch, Austin Hutto Leander Round Rock Bright Smiles Family Dentistry Marble Falls Pflugerville Burleson Pediatric Dentistry Grapevine Dental Lifeway Dental, Alvarado

Made Ya Smile Cypress Eldridge Lakes Friendswood Katy Kingwood Pearland Rayford Crossing Rosenberg Sienna Plantation Spring Cypress Sugar Land West Eight Crossing Woodlands Orthodontics by Birth & Fletcher Arlington Burleson Fort Worth Keller Randol Mill Family Dentistry, Arlington South Texas Orthodontics La Cantera Northwest – Tezel San Antonio Schertz Stone Oak

Virginia

Atlas Walk Dental, Gainesville Ballston Dental Arts, Arlington Cosmetic Dental Associates of Burke Cross, Lavinder, Quinn & Park Family Dentistry Daleville Roanoke Vinton Dental Associates of Northern Virginia Alexandria City of Falls Church Fair Oaks, Fairfax Pinecrest Potomac Skyline, Falls Church Tyson’s Corner, Vienna Dental Care of Alexandria & McLean Alexandria McLean Dental One Associates Fairfax Fredericksburg Manassas Springfield Woodbridge Woodson Square, Fairfax Dental Specialty Centers of Virginia Chesapeake Virginia Beach Drs. Delgado & Kuzmik Alexandria Vienna, Tyson’s Corner Elite Dental Group Arlington

Virginia Dental Center Cosmetic & Family Dentistry Klar Voorhees Orthodontics Courthouse, Virginia Beach Edinburgh, Chesapeake Greenbrier, Chesapeake Hilltop, Virginia Beach Kempsville, Virginia Beach Suffolk Konikoff Dental Associates Battlefield Boulevard Chesapeake Cedar Road, Chesapeake Edinburgh, Chesapeake General Booth, Virginia Beach Harbour View, Suffolk Konikoff Kids, Virginia Beach Little Neck, Virginia Beach Lynnhaven, Virginia Beach Shore Drive, Virginia Beach Volvo Parkway, Chesapeake Northern Virginia Oral Maxillofacial Surgery Associates Annandale Manassas Woodbridge Pediatric Dental Care, Fairfax Rye Smiles for Life, Fairfax Silver Line Smiles, McLean Smiles at Fairfax Corner, Fairfax Taheri Dental Group Manassas Woodbridge Virginia Smiles Fredericksburg North Fredericksburg Stafford Spotsylvania

West Virginia

Eckels Orthodontics Parkersburg Ripley

Wisconsin

Modern Dental Apple Town Dental Care, Appleton Castle Rock Dental, Mauston Dental Design Studio, Oshkosh Dental Health Center of Stevens Point Floros Family Dentistry, Fond du Lac MKE Family & Implant Dentistry, Milwaukee Lakeview Complete Family Dental, Manitowoc Mauthe & Associates, Fond du Lac Omro Dentistry, Omro Oshkosh Family Dentistry, Oshkosh Paradise Dental Professionals, West Bend The Art of Modern Dentistry, New Berlin Westside Dental, Sun Prairie Willow Bay Dental, Green Bay Racine Dental Lake Geneva Racine

Quick Reference Department Contact Information Accounts Payable

—

accountspayablesupport@dentalcarealliance.com

Analytics

—

analytics@dentalcarealliance.com

Benefits

—

Business Development

—

Central Business Office

002301

cbo@dentalcarealliance.com

Collections

002334

collections@dentalcarealliance.com

Communications

001097

communications@dentalcarealliance.com

Coupa Credentialing Contact Center Help

dcabenefits@dentalcarealliance.com (941) 359-8492 partnerships@dentalcarealliance.com

—

coupasupport@dentalcarealliance.com

008032

credentialing@dentalcareallance.com

—

contactcenterhelp@dentalcarealliance.com

DentRite

001800

dentrite@dentalcarealliance.com

D.I.C.E.

001097

dice@dentalcarealliance.com

Facility Service eMaint X4 (Facilities Work Orders)

—

Henry Schein Equipment Service

064049

Human Resources

—

Inclusion & Diversity

—

inclusion@dentalcarealliance.com

Insurance Fee Schedules

—

feeschedules@dentalcarealliance.com

facilities@dentalcarealliance.com https://x41.emaint.com ces@henryschein.com (800) 645-6594 supportcenterHR@dentalcarealliance.com (941) 306-1823

Insurance Plan Entry

002307

InsPlan@dentalcarealliance.com

Kronos

008026

kronoshelp@dentalcarealliance.com

Marketing

—

dcamarketing@dentalcarealliance.com

Media Requests

—

media@dentalcarealliance.com

Patient Satisfaction

—

Planful

—

planful@dentalcarealliance.com

002320

orders@dentalcarealliance.com

Refunds

—

refunds@dentalcarealliance.com

Talent Acquisiton

—

TA@dentalcarealliance.com

Treasury

—

treasury@dentalcarealliance.com

Scheduling Maximization Team

—

CSMTeam@dentalcarealliance.com

smile!

—

smile@dentalcarealliance.com

Procurement

Support Services IT, LMS, Schedule Changes

002400

patientsatisfaction@dentalcarealliance.com (941) 216-1983

support@dentalcarealliance.com (941) 552-2400

DCA INSIDER | FEBRUARY 2023

53

54 DCA INSIDER | ISSUE 10

Celebrating 10 Years: Allies Since 2013

Celebrating

Milestone Service Anniversaries in

2023 Decades of Delivering Exceptional Patient Care

Elsa Galan Patient Service Rep, Dental Center of Kendall Jenny Ruiz Hygienist, Miami Beach Dental Center Dunia Noda Marketing Coordinator, All SEFL Locations Kim Williams Dental Assistant, Towncare Dental of Bonita Springs Alex Cardounel Dental Director, Clinical Operations William Posner Endodontist, Towncare Dental of London Square Crystal Myrick Office Manager, Main Street Children’s Dentistry and Orthodontics of Jupiter Maria Pena Dentist, Miami Beach Dental Center Mayelin Hinde Treatment Counselor, Main Street Children’s Dentistry and Orthodontics of Wellington Ellen Goldberg Dental Assistant, Main Street Children’s Dentistry and Orthodontics of Wellington Jan Ziegler Dentist, Miami Center for Cosmetic & Implant Dentistry Ryan Ziegler Dentist, Miami Center for Cosmetic & Implant Dentistry Gonzalo Barrantes Dentist, Miami Center for Cosmetic & Implant Dentistry Tania Torres Dental Assistant, Towncare Dental of London Square Karina Argotte AR/Claims Specialist Laritza Reyes Office Manager, Towncare Dental of Pinecrest Jessica Bradley Dental Assistant, Main Street Children’s Dentistry and Orthodontics of Cape Coral Kimberly Wood Dental Assistant, Advanced Dental Care of Temple Terrace Karen Harper Marketing Coordinator Heather Shock Hygienist, The Dental Center of Mishawaka Phillip Davidson Dentist, Dental One Associates of College Park Stacey Franklin Office Supervisor, The Dental Center of South Bend (Pediatric Care) Wannie Davis Patient Service Rep, Manatee Dental of East Bradenton Aurea Kemp Dental Assistant, Dental One Associates of Woodbridge Heather Norris Dental Assistant, Naylors Court Dental Center Amy Kush Dental Assistant, The Dental Center of South Bend (Pediatric Care) Jamil Ghatasheh Lab Technician, Gentle Dental of Westland Edward Parmenter IT Operations Pedro Perez Dentist, Dental One Associates Eagles Landing Cecilia Drummond Hygienist, The Dental Center of South Bend (Pediatric Care)

DCA INSIDER | FEBRUARY 2023 55

Stephanie McMath Credentialing Manager, Insurance Plan Management Nicole Miskin Hygienist, The Dental Center of Mishawaka Trinh Phan Tran Dental Assistant, Cosmetic Dental Associates of Burke Heather Smith Office Manager, Advanced Dental Care of Shady Road Ashley Kirkendall Hygienist, Advanced Dental Care of Quail Meadows Heather Darago Dental Assistant, Dental One Associates of Waldorf Trisha Enser Office Manager, Family Dental Group Diana Torres Patient Service Rep, Advanced Dental Care of Tampa Nelly Fadel Hygienist, Towncare Dental of Cutler Bay Alex Bardenhagen Scheduling Coordinator Ana Atiles Sr. Payroll Specialist Arlene Cruz Dental Assistan, Towncare Dental of West Kendall Alejandro Milo Office Manager, Main Street Children’s Dentistry and Orthodontics of Fort Myers Dawna Ebaugh Dental Assistan, Advanced Dental Care of Englewood Randi Ho Hygienist, Advanced Dental Care of Pembroke Pines Cory Ramos IT Integration Specialist Briana Archie Dental Assistant, Gentle Dental of West Chester Meredith Hollister Dental Assistant, Oceans Dental Group Marta Fornes Dental Assistant, Main Street Children’s Dentistry and Orthodontics of Wellington Maidelyn Armas Dental Assistant, Advanced Dental Care of Shady Road Shondra Rumph Dental Assistant, Imagix Legacy Pediatrics Mae Byrd Hygienist, Imagix Family Dentistry of Vinings Mary Millkey Pedodontist, Imagix Legacy Pediatrics Denivea Strozier Dental Assistant, Imagix Dental of Suwanee George Policastro Dentist, Imagix Dental of Roswell Doug Pyser Dentist, Towncare Dental of Fort Lauderdale Ashley Tinker Office Manager, Marcus Dental Care, PLLC Jessica Bowen Orthodontist, Solutions - Grant Ave Aster Negash Dental Assistant, DANV Tysons Corner Satish Marisiddaiah Dentist, Dental Solutions - Market St Katarina Palmerini Patient Service Rep, Family Dental Group Brewster Timothy Kanoc Office Manager, Dental Solutions - Market St Jessica Cruz Dental Assistant, Family Dental Group Brewster

June Whitehead Patient Service Rep, American Dental Center Union Julie Chan Hygienist, Cosmetic Dental Associates of Burke Dominique Bell Patient Service Rep, College Park Dental Wajma Bakhtiari Dental Assistant, DANV Fair Oaks Janhavi Gaikwad Hygienist, Premier Dental of Connecticut Danbury Julia Donohue Dental Assistant, Gentle Dental of Blue Bell Anthony Salvato Dentist, Premier Dental of Connecticut Danbury Gregory Lehnes Prosthodontist, Dental Arts of South Jersey Courtney Gesner Hygienist, Lighthouse Dental Care Jessica Rodriguez Dental Assistant, Smiles at Fairfax Corner Rayek Barbara Simmons Dental Assistant, Dental Associates of Florida - Brandon Monica Richey Regional Manager - Florida West Michele Sigler-Torres Hygienist, Dental Associates of Florida - Sun City Rebecca Durbin Hygienist, Konikoff Dental Associates Cedar Rd Jessica Riggs Hygienist, Konikoff Dental Associates Volvo Parkway Chelsea Hall Hygienist, Konikoff Dental Associates Little Neck Jamie Reynolds Hygienist, Konikoff Dental Associates Cedar Rd Robin Bland Dental Assistant, Konikoff Dental Associates Lynnhaven Pedo Michael Tillery Lab Technician, Konikoff Dental Associates Battlefield Boulevard Mary Anne Tillman Lab Technician, Konikoff Dental Associates General Booth Patricia Glisson Patient Service Rep, Tioga Dental Nyeree Karamanlian Hygiene Supervisor, Tioga Dental Patrick Holmes Orthodontist, Klar Voorhees - Kempsville Ashley Davis Dental Assistant, Eckels Orthodontics Parkersburg Rebecca Escher Patient Service Rep, Town Center Dental Brittany May Marketing Manager, MYS Corporate Amber Lopez Office Supervisor, Made Ya Smile Friendswood Karina Mendoza Dental Assistant, Made Ya Smile Kingwood Irais Mendoza Dental Assistant, Made Ya Smile Spring Cypress Najib Adi Dentist, Atlas Walk Dental Center Sarah Adi Dental Assistant, Atlas Walk Dental Center Lisa Alexander Office Supervisor, Colorado Springs Oral Surgery South Cynthia Ostrom Patient Service Rep, Colorado Springs Oral Surgery South

Sheila Holmberg Dental Assistant, Quality Orthodontic Care Center Alpharetta Miranda Borrego Treatment Counselor, Austin Children’s Dentistry - Leander Stephanie Romero Hygienist, East Valley Implant and Periodontal Mesa Joseph Capps Periodontist, East Valley Implant and Periodontal Scottsdale Jennifer Peters Treatment Counselor, South Texas Orthodontics La Cantera Yesenia Ortiz Dental Assistant, Ridgewood Oral Surgery - Glen Rock Savana Taylor Dental Assistant, Grapevine Dental Najla Mourad Dental Assistant, Dental Care of McLean Nancy Abrams Office Supervisor, Bright Smiles Family Dentistry - Pflugerville David Smith Dentist, Apple Town Dental Care Kristin Stortz Dental Assistant, Floros Family Dentistry Linda Ruddy Hygienist, Floros Family Dentistry Karina Schraufnagel Dental Assistant, Mauthe & Associates Casey Floros Dentist, Floros Family Dentistry Michelle Simonis Dental Assistant, Dental Health Center of Stevens Point Melissa Rhodes Office Supervisor, Midland Park Family Dentistry Caroline Castro Patient Service Rep, Children’s Dentistry of Chicopee Supreeth Veeranna Pedodontist, Children’s Dentistry of Chicopee Santhosh Veeranna Pedodontist, Children’s Dentistry of Chicopee Brittany Tovar Patient Service Rep, Burleson Pediatric Erika Flores Dental Assistant, Burleson Pediatric Kristin Curro-Mateer Dentist, Helfner Dental Christopher Walton Pedodontist, Burleson Pediatric Caitlin Tompkins Hygienist, Nevid Dental Arthur Cosden Dentist, Nevid Dental Laura Teasley Patient Service Rep, Murfreesboro Oral Surgery Sirine Jrab Office Supervisor, Contemporary Dentistry of Dearborn Zeinab Kleit Patient Service Rep, Contemporary Dentistry of Canton Caitlyn Santangelo Hygienist, Mascolo Dental Stephanie Peak-Yancy Dental Assistant, Alsbury Dental Rachel Lafollette Patient Service Rep, Roanoke (CLQP) Carla Fessler Patient Service Rep, VA Smiles - Fredericksburg Ashkan Yousefi Dentist, VA Smiles - North Fredericksburg Amanda Jucks Hygienist, KidZdent

56 DCA INSIDER | ISSUE 10

Sameh Azab Dentist, Racine Dental Group - Racine Claire Endres Hygienist, Racine Dental Group - Racine Michele Brohmer Patient Service Rep, Racine Dental Group Lisa Kaprelian Dental Assistant, Racine Dental Group - Racine Rebecca Larsen Patient Service Rep, Racine Dental Group Shayna Uttech Hygienist, Racine Dental Group - Racine Thea Mcdermott Hygienist, Racine Dental Group - Racine Krista Cocroft Dental Assistant, Racine Dental Group - Racine

Celebrating 15 Years: Allies Since 2008

Jenique Amador Dental Assistant, Naples Center for Cosmetic Dentistry Yanely Gonzalez Treatment Counselor, Dental Center of Kendall Matthew Freedman Dental Director, Main Street Children’s Dentistry and Orthodontics of Fort Myers Nancy Vickers Treatment Counselor, Main Street Children’s Dentistry and Orthodontics of Winter Park Vanessa Serize Patient Service Rep Lead, Dental Specialty Center of Kendall Ines Aparicio Dental Assistant, Dental Associates of Hollywood Daimy Cagigas Hygienist, Towncare Dental Associates of Homestead Yeni Carvajal Leiva Dental Assistant, Advanced Dental Care of Tampa Kristen Duncan Treatment Counselor, Gentle Dental of St. Clair Shores Megan Miller Dental Assistant, Dental One Associates of Westminster Patricia Clemons Dental Assistant, Dental One Associates of College Park Donna Witan Dental Assistant, Gentle Dental of St. Clair Shores Jessica Wager Dental Assistant, Advanced Dental Care of Mount Dora Thuylinh Huynh Orthodontist, Main Street Children’s Dentistry and Orthodontics of Glen Burnie Ranjan Patel Dental Assistant, Dental One Associates of Fayetteville Johanna McCloskey Patient Service Rep, Main Street Children’s Dentistry and Orthodontics of Glen Burnie Saeid Zeiaei-Nafchi Dentist, Dental One Associates of Woodbridge Silvija Valleru Dentist, Dental One Associates of Woodbridge Mosenpherg Oboute Hygienist, Dental Associates of Florida - Lutz James Douglas Dentist, The Dental Center of Goshen Julie Brummett Hygienist, The Dental Center of Granger Cristina Ballenger Hygienist, Advanced Dental Care of Ocala John Fleming Orthodontist, Imagix Dental of Alpharetta

Winston Lee Dentist, Imagix Dental of Hickory Flat Charles Moore Dentist, Imagix Dental of Suwanee Anh Nguyen Hygienist, DANV Pinecrest Francis Avila Dental Assistant, American Dental Center - Union Lilieth Harrison Dental Assistant, Dental Solutions - Upper Darby Wendy Severich Patient Service Rep, Northern Virginia Oral Maxillofacial Surgery Associates - Woodbridge Jacqualyn Harris Hygienist, Dental Associates of Northern Virginia - Fair Oaks Christine Torrie Patient Service Rep, Thurm Dental Group Orbelina Acosta Dental Assistant, Garden State Dental - Newark Emily Rothamel Billing Office Mgr, DANV Central Billing Office Laura Poltrack Dental Assistant, Huntington Dental Group Michelle Boucher Hygienist, Premier Dental of Connecticut - West Hartford Marguerite Eschner Billing Supervisor, NY Central Billing Office Jennifer LiPuma-Solis Hygienist, Konikoff Dental Associates Cedar Rd Jennifer Seeds Consumer Exp Special, Operations Kunlaya Younkin Hygienist, Konikoff Dental Associates Cedar Rd Heather McGinness Hygienist, Konikoff Dental Associates Edinburgh Mason Campbell Dentist, Konikoff Dental Associates Lynnhaven Jennifer Cantu Hygienist, Konikoff Dental Associates Lynnhaven Seema Chawla Dentist, Konikoff Dental Associates Volvo Parkway Darnelle Gomez Training Specialist Joshua Miranda Dentist, Konikoff Dental Associates Lynnhaven Lisa Montanez Office Manager, Argyle Practice Management Jessica Burke Patient Service Rep, Klar Voorhees - Kempsville Anna Braziel Patient Service Rep, Birth and Fletcher Orthodontics - Keller Ana Aguayo Patient Service Rep, Birth and Fletcher Orthodontics - Keller Maritza Garcia Dental Assistant, Birth and Fletcher Orthodontics - Arlington Allison Bushong Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park Jennifer Perez Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park Jennifer Weimer Lab Technician, Brace Yourself Orthodontics Elkhart Dawn Welch Patient Service Rep, Quality Orthodontic Care Center Alpharetta Tresure Goates Patient Service Rep, Precision Dental Center Nancy Amundson Hygienist, Westside Dental

Kerry Webb Patient Service Rep, Midland Park Family Dentistry Jaclyn Burch Office Manager, Old Bridge Dental Jannan Naura Hygienist, Contemporary Dentistry of Canton Cheyenne Kraft Dental Assistant, Advanced Dentistry of South Florida Delray Beach Cynthia Maldonado Patient Service Rep, VA Smiles - Fredericksburg Nicole Chovan Office Manager, Racine Dental Group - Racine Stephanie Vorwald Hygienist, Racine Dental Group - Racine

Celebrating 20 Years: Allies Since 2003

Margarita Babun Hygienist, Dental Center of Kendall Ingrid Pulido Hygienist, Dental Center of Kendall Denise Arechavaleta VP Continuous Improvement, Support Operations Alexandra Falcon Hygienist, Towncare Dental of Cooper City Guillermina Suarez-Daza Dental Assistant, Main Street Orthodontics of Kendall Kami Morris Office Supervisor, Main Street Orthodontics at Baptist Medical Plaza Maria Collantes Dental Assistant, Dental Specialty Center of Kendall Enrico Bautista Dentist, Sunrise Dental Group Nancy Dorsch Hygienist, Dental One Associates at Belair Andrew In Dentist, Gentle Dental of Thorndale Doris Fenker Dental Assistant, Dental One Associates of Westminster Kinta Wilson Patient Service Rep, Valley Dental Associates Deborah Connelly Patient Service Rep, Dental One Associates of Westminster Alana Owens Office Manager, Dental One Associates of Kennesaw Michele Green Patient Service Rep, Dental One Associates of Westminster Dana Bermudez Office Manager, Imagix Family Dentistry of Vinings Gladys Tamayo Moreno Dental Assistant, Family Dental Group - Fishkill Michele Nowlen Dental Assistant, Thurm Dental Group Celine Blasavage Hygienist, Premier Dental of Connecticut - West Hartford Michael Aiello Dentist, Garden State Dental - Toms River Majid Haghighiyan Dentist, College Park Dental - College Park Sonia Rodriguez Office Manager, Premier Dental of Connecticut - Fairfield Stacie Colazzo Dental Assistant, New Castle Dental Associates Pamela Walding Office Manager, Dental Associates of Florida Lakeland South (W&A)

DCA INSIDER | FEBRUARY 2023

Donna Lewis Hygienist, Konikoff Dental Associates General Booth Angela Mazzio Office Manager, Konikoff Dental Associates Lynnhaven Jenny Bozman Dentist, Konikoff Dental Associates Cedar Rd Tina Horne Lab Technician, Konikoff Dental Associates Lynnhaven Christina Terranova Office Manager, Dolson Ave Dental Eric Waldman Dentist, Dolson Ave Dental Jennifer Church Office Manager, Klar Voorhees - Kempsville Virginia Powers Patient Service Rep, Eckels Orthodontics Parkersburg Hannah Thomas Patient Service Rep, Birth and Fletcher Orthodontics - Burleson Brett Lee Office Supervisor, East Valley Implant and Periodontal Mesa Todd Jorgenson Dental Director - Arizona, East Valley Implant and Periodontal Mesa Suzanne Bowman Hygienist, Anastasia Dental Associates Kathleen Smith Dental Assistant, Greater Maryland Oral Surgery - Gaithersburg Ashlee Dishmon Hygienist, Dental Design Studio Helen Courtney Hygienist, Helfner Dental Barbara Mooney Hygienist, Bryn Mawr Dental Ronda Spivey Office Manager, Murfreesboro Oral Surgery Sasikala Karthaka Hygienist, Florida Dental Centers - Pinellas Park Sonia Mkachar Patient Service Rep, Contemporary Dentistry of Dearborn Patricia Gerbert Dental Assistant, Contemporary Dentistry of Canton Griffin Cross Dentist, Roanoke (CLQP) Linda Cunha Hygienist, KidZdent Mary Ellen Di Guilio Dental Assistant, KidZdent Sherrie Winiavski Patient Service Rep, KidZdent Paul Elcano Dentist, Racine Dental Group - Racine Vicki Mathe Dental Assistant, Racine Dental Group - Racine

Celebrating 25 Years: Allies Since 1998

Maria Calderon Dental Assistant, Dental Specialty Center of Kendall Eunice Lopez Office Manager, Dental Associates of Hollywood Karen Carrion Dental Assistant, Main Street Children’s Dentistry at Palmetto Hospital Rhonda Anderson Patient Service Rep, The Dental Center of South Bend (Pediatric Care) Nicole Chaulsett Manager IT Operations Barbara Nelson Patient Service Rep, Drs. Grant & Conger

Jeanette Sabur Dentist, Dental One Associates of College Park Melissa McGibney Accounts Receivable Manager, RegionMidAtlantic Karen Alexander Patient Service Rep, Drs. Grant & Conger Michelle Williams Dental Assistant, Dental One Associates at Beltway Kelly Ann Mayberry Patient Service Rep, Superior Dental Larry Grant Dentist, Drs. Grant & Conger Robyn Capraro Patient Service Rep, Ramapo Dental Care Vincent Ayuko Dentist, Family Dental Group - Brewster Jacquelyn Hoang-Nguyen Dentist, College Park Dental - College Park Mahin Kaveh Hygienist, DANV Skyline Karen Cumbia Dental Assistant, DANV Potomac Theadora Harris Dental Assistant, DANV Falls Church Mary Richmond Dental Assistant, Dental Associates of Florida Lakeland South (W&A) Renee Woods Dental Assistant, Dolson Ave Dental Gwen Dilillo Hygienist, Dolson Ave Dental Amber Awe Office Supervisor, Birth and Fletcher Orthodontics - Burleson Mario Ramos Pedodontist, Pediatric Dentistry and Orthodontics Center Midland Park Carmine Russo Orthodontist, Pediatric Dentistry and Orthodontics Center Midland Park Roxana Justiniano Dental Assistant, Pediatric Dentistry and Orthodontics Center Midland Park Melinda Sall Dental Assistant, Boynton Beach Oral Surgery Billie Lewis Hygienist, Anastasia Dental Associates John Schehl Dentist, Dental Care of McLean Amber Kennedy Dental Assistant, Dr. Steven Rasner - Vineland Nader Bazzi Dentist, Contemporary Dentistry of Canton Martha Mccarthy Office Manager, Roanoke (CLQP) Brenda Overfelt Hygienist, Roanoke (CLQP) Frederick Coots Dentist, Roanoke (CLQP) Phyllis Hammel Dental Assistant, KidZdent Anne Spaulding Dental Assistant, Racine Dental Group - Racine Cathy Yuhas Patient Service Rep, Racine Dental Group Alan Sezer Prosthodontist, Sezer - Roslyn Laura Zamagne Dental Assistant, Racine Dental Group - Racine

Celebrating 30 Years: Allies Since 1993 Ileana Sosa Pardo Hygienist, Dental Center of Kendall Donel Petrin Practice System Manager

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Irina Goldshteyn Hygienist, Lighthouse Dental Care Afsaneh Nikzad Dental Assistant, DANV Fair Oaks Harvey Eber Dentist, Advanced Dental Care Mandarin Wendy Steward Hygiene Clinical Director, KDA Hygiene Coaching Ellen Johnston Lab Technician, Ashcraft Orthodontics Little Rock Ronald Preachers Buyer, Support Operations Scott Schoen Oral Surgery, Arkansas Maxillofacial Surgery Little Rock Shawn Donahue Office Supervisor, Dental Health Center of Stevens Point Ignacio Hernandez Lab Manager, Florida Dental Centers Gina Christensen Hygienist, Racine Dental Group - Racine Wendy Reinders Hygienist, Racine Dental Group - Racine

Celebrating 35 Years: Allies Since 1988

Gloria Washington Patient Service Rep, Dental One Associates of College Park Janelle Reese Dental Assistant, The Dental Center of South Bend (Pediatric Care) Jennifer Lenhart Dental Assistant, Dental Solutions - Grant Ave Edan Blumenthal Dental Director - PA, Dental Solutions - Media Diane Weaver Patient Service Rep, Lighthouse Dental Care Dina Butler Billing Manager - KDA, Regional Costs Raymond Mascolo Dentist, Mascolo Dental

Celebrating 40 Years: Allies Since 1983

Denise Warwick Office Supervisor, Dental One Associates of Waldorf Susan Lortie Regional Manager, Georgia Imagix Denise Dinardo-Sheehan Hygienist, Ramapo Dental Care - Ramapo Mary Van Haelen Office Manager, Konikoff Dental Associates General Booth Cheryl Sanderlin Dental Assistant, Konikoff Dental Associates General Booth Shelley Wheeler Hygienist, Florida Dental Centers - Bradenton

Celebrating 45 Years: Allies Since 1978

Judy Ann Lees Dental Assistant, Gentle Dental of Allentown Susan Spier Hygienist, The Dental Center of South Bend

Celebrating 50 Years: Allies Since 1973

Stephen Price Dental Director - VA Cosmetic Dental Associates of Burke Richard Rausch Dentist, Richard L. Rausch, DDS, PLLC

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