IT: INFRASTRUCTURE &
ACCESSIBILITY IMPROVEMENTS
Richard Capilla
Chief Information Officer
2018 has been a
hours. We have dedicated resources
QSI, and we encourage you to take
year dedicated
to support our M&A team and have
advantage of these resources.
to improving
assisted in implementing tools like online
and securing our
appointments. We have improved our
infrastructure,
infrastructure and replaced equipment
providing our
in the office to increase performance and
employees with
uptime of systems like Denticon and QSI,
more access
and we are working to decrease the time
to training and
it takes to resolve associated issues.
supporting our affiliated offices.
For training, we have developed selfguided training modules for Denticon,
In support of our “Vital Few” initiatives,
which are on the LMS to help with
we have expanded our hours in the
onboarding new employees. We
helpdesk from 7am-6pm and established
have recurring monthly web training
after hours and weekend coverage
for employees who want or need
for emergencies during extended
additional training in Denticon or
We have established e-mail addresses for our providers so that they can communicate with their patients in a way that is HIPAA compliant and secure. As we look to 2019, we will continue to convert QSI offices to Denticon to standardize our practice management. We will continue to reduce the time it takes to resolve issues and work on providing a secure environment for our practices, our employees and our patients. Your feedback and input is always welcomed and appreciated as we want to help you succeed in 2019.
A LEGAL TEAM WORKING FOR YOU In 2012 I joined
partner, we must be good listeners and
our legal team will continue to be at the
DCA as the
be adept at solving complex issues.
center of what’s happening at DCA.
Our legal department’s approach is very
The time of year is fast approaching where
team-centric, a requirement given the
many of us spend time with family and
tall order we must fulfill each day. We
friends over the holidays, reflect on the
help our internal clients achieve their
past year and look ahead to the coming
objectives while continuing to strengthen
year. I feel privileged to be surrounded
our organization’s vision.
by so many passionate employees and
company’s first internal General Counsel, and it has been my job to lead a talented
David Quigley General Counsel
legal team capable of performing in an evolving growth
environment. Our Associate General Counsel, Jessica Savidge, and Legal Assistant, Claudia Rubio, also help carry out initiatives and deliver first class legal services on a daily basis. Key to serving the business is understanding it, and our legal department is tasked with the knowledge to advise and facilitate our organization’s growth strategy. To function as a strategic business
DCA’s legal department handles corporate transactions, governance, employment, compliance, litigation management and other areas—and we need to be prepared to handle many matters on a daily basis.
dental professionals who support DCA’s mission, vision and values. Thank you to all of our internal clients - may you all have a wonderful holiday season and a happy and healthy New Year!
Currently, the legal function is focused on providing superior value to its internal clients. This is accomplished by being sought after partners, managing costs, effectively handling transactions and litigation, and developing expertise in growth areas. By doing these things well,
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