Experience Matters
Cloverkey provides turnkey gift shop solutions to hospitals looking for a partner they can entrust with their gift shop. We understand the hospital environment and have a reputation of delivering elite service while upholding the highest standards of professionalism and integrity.
PATIENT EXPERIENCE
• Gifts to comfort, soothe, and cheer
• Free same-day delivery to patient rooms from online and telephone orders
• Expanded operating hours
• Volunteers welcome to serve in the gift shop
• Clinical service line support
CUSTOMER EXPERIENCE
• Warm and welcoming ambiance
• Thousands of unique items from hundreds of vendors
• On-trend merchandise selection
• Customer loyalty program
• Payroll deduction for hospital employees
PARTNER EXPERIENCE
• No-fuss transition
• Accomodation of special requests
• Commitment to your service vision
• Integrity and honesty in all we do
• Family-owned and operated; we’re here for the long haul
• Payments can be made directly to Auxiliary / Volunteers
Boston Children’s Hospital
Houston Methodist Baytown Hospital
Texas Health Huguley Hospital (Fort Worth, TX)
THE CLOVERKEY DIFFERENCE
We have more than 40 years of experience — we’ve been operating in this niche industry since 1982
We’re committed to your hospital mission and cater the gift shop to your hospital’s specific needs
We embrace the role of volunteers & encourage them to continue serving in the hospital’s gift shop
Our expanded operating hours and 24-hour online ordering availability provide a better experience for your customers
Partnering with us allows you to free cash tied up in merchandise, fixtures, and payroll
We understand the special requirements needed to operate in the hospital environment
We utilize modern technology to support purchase transactions as well as sophisticated inventory management and replenishment
We use local florists and other vendors to supplement our core merchandise
A FEW OF OUR VALUED HOSPITAL PARTNERS
Moffitt McKinley Hospital (Tampa)
UR | Strong Memorial Hospital (Rochester, NY)
Cloverkey Solutions
From staffing to store design, we’re equipped to handle all the ins and outs of your gift shop.
OPERATIONS & LOGISTICS
• Day-to-day operations management
• Staffing & volunteer support
• Inventory management best practices
ROBUST TECHNOLOGY SUITE
• Point-of-sale technology fully integrated with inventory management platform
• Robust eCommerce site draws from entire gift shop inventory
• Payroll deduction
DESIGN & MERCHANDISING
• State-of-the-art store design & retail fixtures
• Each gift shop is custom crafted
• Regular updates to merchandise selection to maintain freshness
CUSTOMER PROGRAMS & SERVICES
• Rewards program
• Same-day delivery to patients
• Hospital charge accounts
• Virtually limitless hospital-branded logo programs
Cook County Hospital (Chicago, IL)
UR | Strong Memorial Hospital (Rochester, NY)
Women & Infants Hospital of Rhode Island
How It Works
We believe the first step to unlocking your gift shop’s potential is understanding your facility and the community it supports. We’ll work closely with you to tailor our proposal to your hospital’s specific needs.
GETTING TO KNOW EACH OTHER
• We’ll set up a call to learn what’s important to you
• You’ll complete a questionnaire so we can know your facility better
• Let’s meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
MAKING IT OFFICIAL
• We’ll provide a complete proposal addressing your specific needs
• When you’re ready for next steps, we’ll provide a standard (and pleasingly simple) management agreement for your review
THE BIG DAY
• Once the agreement is signed, we’ll schedule the gift shop installation and grand opening
• Our team will manage the project and ensure a smooth transition
• Normal transition time from contract execution to opening is no more than 60 days
HAPPILY EVER AFTER
• Our corporate team will always be available to assist with questions or concerns
• Our local management representatives will meet with you regularly to ensure we are exceeding your expectations
• We believe the best relationships include communication and support; we’ll go the extra mile to uphold those values
Rave Reviews
WHAT
OUR CUSTOMERS SAY WHAT OUR PARTNERS SAY
“We are very much impressed with the service we received. Within an hour of placing our online order the stuffed toy was delivered to our 3-year-old great niece. You put a smile on all of our faces.”
Bruce & Mary Boston Children’s Hospital Boston, MA
“We made the switch to Cloverkey in 2021 after parting ways with our previous gift shop operator and are so pleased we made the move! I have so appreciated the responsiveness from Cloverkey’s on-site and corporate management team. It is a true partnership with all parties vested in the success of the gift shop.”
LaWanda Byrd Director Volunteer & Retail Services
Moffitt Cancer Center | Tampa FL “I am writing to express my sincere gratitude for the excellent customer service I recently received at the Cloverkey Store #124, the University of Rochester Strong Memorial Hospital Gift Shop. My interaction with your team has left a lasting positive impression on me, and I felt compelled to share my appreciation.”
Natalie R
University of Rochester | Strong Memorial Hospital Rochester, NY
“I wanted to take a moment to thank you for the support you provided to my wife and I. We had very little notice for our circumstances. Your store was available with everything we needed that I forgot to grab. You crew there is superior in every aspect. Even just to lend a sympathetic ear.”
Kelly R
Northwestern Medicine | Central DuPage Hospital Winfield, IL
“I am absolutely thrilled to share my experience working with Cloverkey, the new operators of the Cook County Hospital Gift Shop. From the very beginning of the process, every person I encountered, from meeting Gwynne to talking with Erin, to working with Kim was nothing short of amazing. Their professionalism, dedication, and genuine kindness made the entire journey enjoyable.”
Laura Sorce Auxiliary Gift Shop Chair
John H. Stroger Jr. Hospital of Cook County Auxiliary Chicago, IL
“Cloverkey is really a world class retailer and has been a wonderful amenity to the hospital. A real benefit to Cloverkey is working with the Corporate leadership team – I’ve worked with Kim Schuler and Gwynne Gillette for many years, and they embrace the importance of the partnership – they are the true experts in gift shop management. There is no ask that Cloverkey has not been able to accommodate; they are vested in the success of the gift shop and very much a part of the hospital community.”
Steve Silva
Vice President Care New England Supply Chain (Ret.) Women & Infants Hospital of Rhode Island Providence, RI
Meet the Team
We believe any business is only as good as its team. That’s why our team is comprised of known leaders within the hospital gift shop management community.
MIKE COHEN
CEO
Founded Lori’s Gifts in 1982
Founded Kelli’s Gifts in 1999
LORI COHEN
VP Purchasing
Founded Lori’s Gifts in 1982
Founded Kelli’s Gifts in 1999
JUSTIN COHEN
President
Joined Kelli’s in 2006
Grew up in the business
GWYNNE GILLETTE
Chief Marketing Officer
22-year career at Lori’s Gifts
Founded Cloverkey with the Cohens in 2020
KIM SCHULER
Chief Revenue Officer
CEO of Lori’s Gifts for 22 years
Joined Cloverkey in 2023
ERIN BRITTON
Director Visual Merchandising
18-year career at Lori’s Gifts
Joined Cloverkey in 2023
At Cloverkey, we understand the gift shop is an extension of the hospital’s mission. Everything we do from start to finish is focused on that mission.
JUSTIN
COHEN President, Cloverkey