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dcISBNABSTRACT:TheaimofthispaperistofindthekeypracticesofTQM,whicharedirectlyassociatedandimplementableintohospitality sectorbyreviewingtheliteratureofbothserviceandmanufacturingsector,andtooutlinekeypracticesofTQMtodevelopacomprehensiveandfeasiblequality frameworkformanagersofSMEstoadoptthebestTQMThefindingshaveshownthatTQMpracticesarehumanresourcemanagementdevelopment,top managementleadership,qualitysystemsandculture,customerfocus,processqualitymanagementTheaimofthispaperistofindthekeypracticesofTQM,which aredirectlyassociatedandimplementableintohospitalitysectorbyreviewingtheliteratureofbothserviceandmanufacturingDownloadFreePDFTotalquality managementinhospitality:anapplicationoftheEFQMmodelSeeFullPDFDownloadPDFTourismManagement,Vol,No,pp,Copyright©ElsevierScience LtdPrintedinGreatBritaincompetitiveenvironmentandtheglobalisationage,thusTotalQualityManagement(TQM)becameatoppriorityinmanyhospitality organisationstomeetcustomers’searchforbetterservicesandproducts(Al-Ababnehetal.,).CESARCAMISON.,TourismManagement.MukhlesM.AlAbabneh.Itwasanalyzedthroughthefourpillarsofthehouseofquality,whicharethefollowing:internalstandardization,qualitycontrol,optimizationofthequality costsandeducationandProfessorRayPine,Dean,FacultyofManagementandHospitality,Technological&HigherEducationInstituteofHongKongArangeof furtherresourcesforthisbookareavailableontheCompanionHospitalityindustry ManagementTStrategicplanningThisstudysetsouttoexploretheCritical SuccessFactors(CSFs)necessaryforTQMimplementationinhotelstourismindustryshouldembraceTQMintheiroperations,thegovernmentshouldreview thehotelclassificationsystemtoreflectafocusonthecustomerandfinallyawiderandSpecifically,theimplementationofqualitymanagementinthehospitality industrystartedfromwhentheAmericanhospitalityindustryimplementedQAsystemsandINTRODUCTIONThismethodologyisusefulforthehospitality industryIMPLEMENTINGTOTALQUALITYMANAGEMENTINTHEHOTELINDUSTRY.Italsoaimstoclassifyparticipatinghotelsintogroupsbased ontheirTQMadoptionbyusingclusteranalysisTQMisacontinuousimprovementprocessTheTotalQualityManagement(TQM)methodologycanhelp organizationstoachievebusinessexcellencebyimprovingcustomersatisfaction(bothinternalandexternal),costeffectivenessandcompetitiveadvantage(SME Toolkit,)AsexpectationsofcustomersandpotentialcustomershaveThisispaperexaminesthedifferencesbetweenthemanufacturingsituationandthatofservice industryingeneralandthehospitalityindustryinparticulartoidentifytheTheimpactoftotalqualitymanagementandentrepreneurialorientationonorganisational performanceTotalqualitymanagementandproductivityinindustrialcorporationsinishedPhDsityofWesternSydney1,·Organizationsinchallenging environmentsareforcedtoapplynewmanagementapproaches,oneofwhichisTotalQualityManagement(TQM),andthereforemanyserviceorganizations, includinghotelsInthispaper,wehavepresentedtheresultsfromtheresearchinrelationtotheapproachtowardthetotalmanagementofqualityintheMacedonian hotelindustryQualityhasagreatimportanceinthehospitalityindustry(SaundersandGraham,)InternationalJournalofQuality&ReliabilityManagment(5),AlKhawaldeh,KA()ITitle