PORT FOLIO
PROJECT MANAGEMENT
KAYCIA RHONE, MBA, PMP, CSM, CAL-1
ABOUT
With a strong foundation in business, hospitality, and an MBA, I am a dynamic professional with extensive expertise in leadership and project management As a certified project manager skilled in Scrum and Lean practices, I excel in leading teams, driving project success, and implementing innovative solutions. My hands-on approach ensures efficient project completion, even in fast-paced, high-pressure environments. Proficient in stakeholder communication and relationship management, I am dedicated to maximizing business value and consistently delivering outstanding results
EDUCATION
Masters of Business Administration, Louisiana State University Shreveport
Bachelor of Business Administration, Georgia State University,
CERTIFICATES/ CERTIFICATIONS
Project Management Professional
Certified Scrum Master
Certified Agile Leader 1
Project Management Specialist
Certified Lean Practitioner
Google Project Management - Foundations of Project Management
CREDLY VERIFIED
CORE COMPETENCIES
Leadership
Lean & Agile Methodologies
Planning and Execution
Logistics
Strategic Agility
Budget Management
Project Scheduling
Strategic Planning
Change Management
Stakeholder Management
Vendor Management
Event Planning
Growth Mindset
Works Effectively Across Organizational Boundaries
Conscientiousness and Ownership Mindset
Fosters Respect, Inclusion, and Diverse Perspectives
PROJECT TOOLKIT
Microsoft Office: Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, SharePoint Google Workspace: Docs, Sheets, Forms, Slides, Sites
Project Management & Collaboration: Trello, Asana, Microsoft Teams, Microsoft Planner, Smartsheets, Notion, Slack Design: Canva CRM: Dubsado, Honeybook, 13 Hats
PROJECT PHILOSOPHY lleadership eadership
LEADERSHIP ISN’T JUST ABOUT MANAGING PROCESSES; IT’S ABOUT CREATING IMPACT. MY PHILOSOPHY
CENTERS ON FOSTERING COLLABORATION, EMPOWERING TEAMS, AND DELIVERING STRATEGIC SOLUTIONS THAT DRIVE SUSTAINABLE SUCCESS.
I LEAD WITH A VISION THAT TRANSFORMS CHALLENGES INTO OPPORTUNITIES AND ENSURES THAT EVERY PROJECT DELIVERS MEASURABLE RESULTS WHILE BUILDING A CULTURE OF INNOVATION AND TRUST.
01
Empowering Nursing Students to Expand Healthcare Access Across Georgia's Underserved Communities
This project is a collaborative effort aimed at enhancing mobile healthcare services across nine medically underserved counties in Georgia. Over a fouryear period, the initiative will deploy nurse-led, high-quality healthcare via mobile units, expanding Emory University’s existing partnerships with community-based and public health organizations in metro Atlanta and Moultrie, GA The program offers an immersive clinical experience for 28 pre-licensure and 12 advanced practice nursing students, helping to increase patient reach in these communities by 20% This expansion will be supported through culturally sensitive care approaches, improved health literacy, and innovative technology solutions Additionally, the project will deliver web-based professional development modules on social determinants of health to further educate and support healthcare providers involved in the initiative
Role:
As Project Manager, I drove the achievement of project milestones and ensured timely delivery by maintaining organized documentation and tracking systems to support accurate reporting and data analysis I managed federal funding reports, researched emerging technologies to inform strategic decisions, and led executive and team meetings My responsibilities included managing work plans, drafting key communications, and collaborating with stakeholders to meet project goals I also supported budgeting, led team onboarding, and implemented efficient systems for scheduling, partner requests, data collection, and reporting
Tools:
Microsoft Suite (Teams, Planner)
Outcome:
The project successfully trained nursing students from diverse backgrounds, equipping them to serve medically underserved communities with enhanced skills and sensitivity Through partnerships with clinical providers, we expanded healthcare access across nine counties, increasing the quality of care in these regions Additionally, five professional development modules on social determinants of health were developed and made publicly available, supporting ongoing professional growth in the wider healthcare community
02
Implementing a Volunteer Management System to Enhance Training for Interns at a Women’s Advocacy Organization
Project aimed to support an organization, that focuses on helping women overcome sex trafficking, prostitution, and addiction The organization faced challenges with managing the previous tools used for training interns This time-consuming task was placing a significant burden on the Executive Director and staff, while also impacting the intern training experience. The project team was tasked with addressing these issues. The project scope involved creating a draft intern journey, identifying pain points, and exploring cost-effective or free Learning Management Systems (LMS) to replace the current system
ROLE:
As a member of the project team, my duties included mapping the workflow to identify pain points and opportunities for improvement within the training process. I actively participated in team meetings, contributing to discussions and strategy development, and played a key role in preparing and delivering presentations to the board This involvement was crucial in ensuring that all aspects of the project were thoroughly analyzed and addressed, and that our recommendations were effectively communicated to stakeholders
TOOLS: Microsoft Suite Better Impact - Volunteer Management System
OUTCOME:
The project team recommended transitioning to a volunteer management system instead of the originally requested Learning Management System (LMS) This recommendation addressed the intern onboarding challenges more effectively and offered additional use cases that aligned with the organization’s broader needs. The team developed a comprehensive future state workflow and an implementation plan, outlining clear next steps for the operations team This included connecting them with the vendor for account setup and training, ensuring a smooth transition and effective integration of the new system into the organization’s operations The final outcome was met with positive feedback from the CEO and board, who appreciated the tailored solution and the thorough approach taken by the team
03
Optimizing Workflow and CRM Integration for Creative Small Business
This project involved workflow development for an independent ritual designer and wedding officiant The objective was to develop a streamlined workflow and implement a Customer Relationship Management (CRM) system to improve scheduling, billing, and website/marketing updates The client was committed to their creative process but lacked efficiency in back office systems required to effectively run a business Project required an assessment of the current workflow, identify both existing and potential needs, and design and implement an optimized workflow and CRM solution
ROLE:
As Project Manager for this initiative, I led the effort to map and optimize the client's workflow, focusing on identifying opportunities to enhance processes and operational efficiencies My role involved evaluating emerging technologies and best practices to provide informed recommendations for improvements I oversaw the implementation of a new Customer Relationship Management (CRM) system, ensuring that it was seamlessly integrated into the existing operations This included coordinating with stakeholders, managing the deployment process, and providing training to ensure effective use of the new system The result was a streamlined workflow and enhanced operational efficiency, tailored to meet the client's unique needs and objectives
TOOLS:
Squarespace
Google Suite Honeybook
OUTCOME:
The result was a 15% reduction in operational costs and a 20% increase in service delivery efficiency, positioning the business for sustained growth. The successful implementation of the new CRM system significantly improved the client's operational efficiency and preparedness to serve their clients. With the new system in place, the business owner is now better equipped to manage client interactions, streamline scheduling, and handle billing with greater ease. This enhanced preparedness has led to more responsive and personalized client service. Additionally, the efficient new system has reduced the reliance on temporary administrative help, resulting in cost savings and a healthier bottom line. Overall, the CRM integration has positioned the business for sustained growth and improved service delivery
04
Revolutionizing Healthcare: Successfully Launching a Virtual Nocturnist Program to Enhance Accessibility in Underserved Regions
Launched in collaboration with a healthcare company, this initiative aimed to improve healthcare access in underserved regions through innovative telemedicine solutions The project focused on developing and managing a Virtual Nocturnist Program for critical access hospitals, providing highquality remote healthcare services during night shifts
Role:
As Program Manager for the Virtual Nocturnist Program, I played a key role in ensuring the initiative’s successful implementation. My responsibilities included developing a comprehensive project plan, leading the kickoff meeting, and ensuring the program stayed on track to meet its targeted launch date. I worked closely with stakeholders ranging from medical professionals and IT teams to administrative staff to ensure seamless integration of telehealth technologies Additionally, I established and managed standard operating procedures (SOPs), led the hiring and onboarding of new staff, and ensured compliance with healthcare regulations I also oversaw the program's budget, optimized resource allocation, and used Project Management Information Systems (PMIS) to monitor progress Through clear communication and strategic leadership, I ensured the program met all objectives and was delivered on time
Tools Used:
Asana Microsoft Suite Canva
Outcome:
The Virtual Nocturnist Program was successfully launched, overcoming initial software challenges by swiftly transitioning to a more reliable platform Staff were thoroughly trained on the new system, ensuring a smooth operational rollout A 90-day post-launch evaluation revealed a 95% satisfaction rate, with overwhelmingly positive feedback from staff, patients, and hospital administration, underscoring the program's effectiveness in enhancing healthcare delivery.
Building a Resilient Business Community: Implementing a Comprehensive Sustainability Plan for Small Business Growth in the City
Developed and implemented a comprehensive sustainability plan aimed at fostering growth among small businesses in the City The plan addressed key sustainability pillars economic, environmental, and social creating a resilient and holistic foundation to support the local business community’s long-term success
Role:
As Executive Director and Project Lead, I was responsible for overseeing the entire project, managing timelines, resources, and ensuring clear communication across teams. I engaged with local stakeholders to identify key challenges and define project objectives, developed the project charter, and gained stakeholder buy-in through successful kick-off meetings During the planning phase, I collaborated with the team to define the scope, manage costs, and design an integrated sustainability program In the execution phase, I led efforts to implement the plan, facilitated educational initiatives, and encouraged sustainable business practices I monitored progress, addressed variances, and ensured quality control At the project’s closure, I secured stakeholder approval, assessed the program’s effectiveness, and documented lessons learned for future improvements.
Tools Used:
Outcome:
The project successfully contributed to the economic development of the community by promoting environmentally sustainable practices, enhancing social responsibility, and ensuring the long-term viability of the local business ecosystem As a result, small businesses saw improved resilience, access to growth opportunities, and a more solid foundation for sustained success in an evolving business environment.
Trello
06
Enhancing Downtown District Through Streetscape Improvements
Executed the Transportation Enhancement (TE) grant to revitalize Lovejoy's downtown district through strategic streetscape improvements, landscaping, and safety measures The goal was to boost local businesses and enhance the overall appeal of the community
Role:
As Clerk and a key member of the project team, I managed timelines, coordinated resources, and oversaw the Downtown Streetscape Improvement project. I collaborated with city officials and community leaders to define project objectives and secure support Additionally, I developed detailed plans with cross-functional teams, managing scope, costs, and risk strategies. I supervised the implementation of enhancements, ensuring quality control and adherence to schedules while maintaining communication with all stakeholders Throughout the project, I tracked performance, addressed variances, and made necessary adjustments The project concluded with a comprehensive evaluation, documentation of lessons learned, and final reporting
Tools Used:
Microsoft Suite
Trello
Outcome:
The project successfully transformed Lovejoy's downtown district through strategic streetscape improvements, including landscaping, infrastructure upgrades, and safety measures These enhancements created a more pedestrian-friendly and welcoming environment, resulting in increased foot traffic, a renewed sense of vibrancy, and a positive atmosphere for local businesses The revitalization contributed to Lovejoy's overall growth and enhanced its appeal as a thriving community.
