How To Choose The Best Enterprise Instant Messaging Solution?
Recently, several businesses have significantly adopted remote work or a hybrid model as this transition has shown a positive experience for employees, and many are reporting it to be a great success, too But this does not come at a free cost as the new environment is packed with workforce connectivity and productivity problems that businesses struggle to meet And that's where enterprise communication solutions come as a secret weapon
This business instant messaging software helps teams stay connected and organized and manage projects efficiently, ultimately elevating productivity numbers. However, with so many instant messaging solutions in the market, it can be difficult to find the right one. Therefore, to ease this difficulty, we have covered some of the key factors to consider before investing in the right enterprise messaging system below
So stay tuned!
What is Enterprise Messaging?
Enterprise messaging mainly refers to communication platforms businesses can use to streamline internal and external messaging and enterprise messaging software provides real-time communication features like chats, voice calls, video conferencing, file sharing, and other collaboration capabilities in a single place.
With these features in hand, teams can easily chat with their peers, discuss project strategies, and stay connected irrespective of their location So, if you have internal chat software, you can significantly reduce miscommunication and boost productivity
Key Features of Enterprise Messaging Tools
Trust me, there are several factors to look into when you choose the correct enterprise messaging software for your business. You must see whether it fits right into your needs, offers niche features and functionalities, and has similar attributes The features are:
1. Secure Communication
Security is the top priority for several businesses, as no one would want their sensitive information to be compromised at any cost, especially when cyber threats are on the rise Hence, it is necessary to opt for secure instant messaging solutions that offer features like end-to-end encryption, multi-factor authentication, and other data protection policies to safeguard messages And once you have put all stringent policies at place, your teams can message freely without having to worry about prying eyes
1. MirrorFly
If you are planning to build the most secure instant messaging platform, then MirrorFly's in-app communication APIs and SDKs are a standout choice Because, this CPaaS provider is well-known amongst the developer community for its robust security, 1000+ call and chat features, high scalability, and complete customization capabilities. Also, by using their SDKs, you can add video calling, voice chats, and instant messaging into your apps in minutes In case you are a newbie to this field, they even offer developer support And yes, their cross-platform compatibility makes it possible to use the app from any platform and device
Just not these, you can even build your own branded messaging app with their customizable and white label chat APIs.
2. Rocket.Chat
Rocket.Chat is one of the most flexible team chat app that offers real-time communication and collaboration features for employees to connect easily with their peers Also, they offer cloud and self-hosted solutions with plenty of rich features, support for third-party integrations, and security measures to keep data safe With these, the best part of Rocket.Chat is that it offers desktop and mobile apps for promoting cross-platform messaging and calling
3. Apphitect
Apphitect is like a cherry on the top for developers who wish to add chat, voice, and video capabilities into their existing enterprise chat software in minutes Because, being a provider of self-hosted APIs and SDKs, Apphitect allows businesses to take complete control of their source codes and edit as per their needs, host apps on their own servers, customize features and security, and provide features that ensures your team stays connected
4. Clariti
The another enterprise messaging software in the list is Clariti that seamlessly integrates email, chat, and voice features in a single platform And what makes them stand out from the traditional messaging apps is the ability to combine all communication modes without needing to open different apps. Plus, you can organize chats into threads to track conversations happening across different topics They also offer cloud services for their communication solutions.
5. Chanty
Chanty is one such messaging platform for enterprises that can help your teams to stay connected and organized at their fingertips. Because, it helps create new tasks from scratch and can convert any important message into a task as well Thus making it an ideal choice Other features include indicators and status
updates, audio and video calls, notifications and alerts, file sharing, and quick integration with third-party platforms
The Bottom Line
Here we are at the end of the post and even now I would say that only the right enterprise messaging software can improve communication, collaboration, and productivity within the organization And you must also see that your choice of platform offers that impeccable security and integration capability at the most affordable pricing too
Also, when evaluating communication solutions, look for advanced features, user management attributes, and mobile accessibility as well In case you are left wondering where to start from, you can make use of the providers I listed in the post above after checking out what features each solution offers So happy integrating!
