8 Tips For Answering Telephone Calls Professionally A live answering service allows callers to talk to someone who can assist them with their specific needs or at least manage their expectations as to next steps. Here are 10 tips on how to improve your customer service and telephone answering skills: Always answer the call promptly. Don’t let it to ring more than 3 rings. Smile when you pick up the call. Even though people can’t see you smiling but they can feel and hear it on the other end Always answer the phone with an appropriate greeting and welcome callers by introducing yourself and your organization.
While answering the call enunciate clearly and speak slowly, so your caller can understand you easily. Use your normal voice tone when answering a call. Answer in a polite manner. Use professional language and don’t use slang words. Never use speakerphone to answer an incoming call, as it gives an immediate impression that you are multitasking while talking to them. Don’t put the caller on hold indefinitely, instead ask them if you can put the caller on hold. When you are putting a caller on hold, play some music.
While ending the call say goodbye and tell them, “have a nice day”.
Answering Service Care