Staff at Marehay Vauxhall are celebrating after being presented with the highlycoveted Vauxhall Customer Excellence Award for the third year running. The yearly award by the British manufacturer recognises and rewards top performing retailers for the quality of service they give to their customers, using only customer satisfaction as the judging criteria.
“When a customer visits our dealership, they can feel confident that they will be receiving truly dedicated customer service. We pride ourselves on our customer care and we’ll be doing our very best to ensure that we score even higher next year.”
Motoring
Marehay Vauxhall Customer Excellence Award for Third Year Running
The retailer in Marehay was one of 45 Vauxhall retailers in the country to have the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2013. Over 127,000 responses were collected, helping to generate an accurate and continual picture of Vauxhall customer experience.
To celebrate this special accolade, Retail Operator, Ian Beardsley and his team were presented with their Customer Excellence Award in February by Ian Dodds, Plant Quality Manager at Vauxhall Ellesmere Port – the exciting home of the next-generation Vauxhall Astra.
Ian Dodds, Plant Quality Manager at Ellesmere Port, says: “We are very proud that Marehay Vauxhall has again this year pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is testament to their consistent standards and all round high performance.”
Ian Beardsley, comments: “Once again we’re delighted to receive this award and would like to thank all of our customers for representing us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to secure this incredible accolade.
For further information about the retailer award and for details of vehicles in the Vauxhall range, contact Marehay Vauxhall at Derby Road, Ripley, Derbyshire DE5 8JN. Alternatively, call 01773 570470 or go online to www.marehayvauxhall.co.uk.
To advertise contact Ruth: T: 01332 883140 M: 07545 261034 E: ruth@allthingslocal.co.uk
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