Intelligent Automation CoE in a Box - EY India

Intelligent Automation

CoE in a Box Driving automation at an industrial scale

To automate or not to automate is no longer a question. Automation is here and now, and organizations are at different stages of adoption.

While we have seen organizations succeeding in their automation journey, many of them have not been able to sustain the momentum and achieve scale because of:

No central automation strategy Absence of clear roles and responsibilities, accountability and ownership

Absence of guidelines for organizational risk, governance, controls and change management Inadequate focus on benefits measurement

Why have an Intelligent Automation Centre of Excellence (CoE)?

Scaling up Intelligent Automation quickly is fundamental to delivering meaningful business impact.

In order to achieve scale and agility and realize the benefits of automation, it has to be driven at an enterprise scale. An Intelligent Automation CoE can facilitate such a strategic and sustained automation program.

Intelligent Automation CoE in a Box EY’s “Intelligent Automation CoE in a Box� solution encapsulates toolkits, frameworks and all the elements essential for instituting and delivering a successful automation program.

The solution can help businesses rapidly scale their robotics and automation initiatives.

Elements Structure & Operating Model

Set strategic direction and create the right structure to deliver the automation strategy

Implementation & Operations

Identify, define, deploy and manage automations through standards, guidelines and methodologies

Governance & Reporting

Measure and improve the automation program performance through business and operational metrics

Change Management & Communication

Empower people through skills and communication and increase adoption of automation

Technology & Innovation

Future-proof through sustained innovation and inculcate newer technologies, including ML and AI

Enablement & Controls

Achieve success by managing risks, compliance and security

OCR Optical Character Recognition NLP Natural Language Processing NLG Natural Language Generation

AI ML

Artificial Intelligence Machine Learning

Cross sector experience

The EY Advantage Experience

Our Intelligent Automation CoEs have been deployed at 10+ clients globally

We have experience in deploying Intelligent Automation CoEs in sectors such as BFSI, telecom, CPG, auto, hitech and services.

Comprehensive toolkit

Our toolkit consists of up to 50 methodologies and frameworks essential for running an automation program.

Large scale implementation

Our deployed Intelligent Automation CoEs are now managing more than 1,000 bots.

Preparing for the future

Our Intelligent Automation CoEs are being enabled to develop and run advanced automation technologies, such as OCR, NLP, NLG and ML.

Approach Understand

Understand

client operations and automation construct

Adapt

Adapt

Intelligent Automation CoE in a Box

elements for the organization

Deploy Intelligent Automation CoE methodologies

Deploy

and frameworks; train the stakeholders on

CoE proceses

Case studies A leading American conglomerate We designed and rolled out a hub and spoke Intelligent Automation CoE to enable a multi-function RPA transformation.

A global beverage company We developed a comprehensive RPA strategy and COE construct to help the global major embark on its Intelligent Automation journey A global telecom company We designed and set-up an Intelligent Automation CoE to help the telecom giant drive their automation program at an industrial scale

EY Intelligent Automation Helpdesk If you would like to know how Intelligent Automation can create an impact on your business, please contact ask.automation@in.ey.com Visit ey.com/in/intelligentautomation to know more

EY India Leadership Milan Sheth

Kamalanand Nithianandan

Partner & National Leader, Intelligent Automation Office: + 91 22 6192 0000 Email: Milan.Sheth@in.ey.com Mobile: + 91 98 2034 9132

Partner, Technology Sector Office: +91 80 4027 5000 Email: Kamalanand.N@in.ey.com Mobile: +91 9845 129 869

Vijay Shankar

Sandeep Parikh

Partner, Intelligent Automation Office: +91 8067 275 076 Email: BVijay.Shankar@in.ey.com Mobile: +91 9900 344 228

Chief Technology Lead, Intelligent Automation Office: +91 11 6671 8000 Email: Sandeep.Parikh@in.ey.com Mobile: +91 9899 966 262

Nikhil Sharma Partner, Technology Sector Office: +91 22 619 24710 Email: Nikhil.Sharma@in.ey.com Mobile: +91 9999 611 168

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EYIN1708-098 (2) ED None This publication contains information in summary form and is therefore intended for general guidance only. It is not intended to be a substitute for detailed research or the exercise of professional judgment. Neither Ernst & Young LLP nor any other member of the global Ernst & Young organization can accept any responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. On any specific matter, reference should be made to the appropriate advisor.

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