MANAGEMENT
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Swiss premium service conquers the world Developed in Switzerland and exported worldwide: service is a fundamental component of the JURA philosophy. The Glass Service Centre that opened in Niederbuchsiten in 2003 has played a crucial role here, and has served as the model for Hospitality Centers established all over the world since then. CoffeeBreak presents seven of them here. ‘Our Glass Service Centre has become the epitome of our service philosophy,’ says Roland Eggenschwiler, Head of Service Switzerland. ‘This is the reason why we have replicated not only its functions but also its design at other locations all over the globe.’ The man responsible for doing just this is Peter von Rohr, Manager Technical Support & International Service: ‘We use a modular system, but since we have to take the space and location into account, we design every single Hospitality Center individually. The various units are made, pre-assembled and despatched in Niederbuchsiten. Once they arrive at their destination, we install them and train the staff.’ Roland Eggenschwiler (left) and Peter von Rohr (right)
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‘We have a team of highly motivated individuals to whom customer satisfaction matters more than anything else: they do their utmost to provide the best-possible service in the shortest-possible time, all at fixed prices customers know and appreciate.’ Saud Selmanovic, Service Manager Faema Canada
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