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Exam: GE0-806 Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam

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Type of Exam

: Multiple Choice and Multiple Select Questions

Certification Level :

Professional Level

Length

: 80 Questions (80 points possible)

Passing Score

: 70% Correct (56 points = 70%)

Exam Language

: English-only

Timing GE0-806

: The exam is timed for 100 minutes.

GE0-806e: The exam is timed for 120 minutes for non-English speaking candidates

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Sample Questions Answer Question No : 1 Which set of factors would provide the basis for an optimal staffing calculation?

A. Actual ASA, coverage and maximum occupancy B. Actual interaction volume, actual AHT and indirectly occupied time C. Actual interaction volume, actual AHT, and the service objectives D. Predicted interaction volume potential AHT and minimum occupancy Answer: D

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Question No : 2 An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. If the agent starts the shift at 11:54 AM. They will be considered________.

A. Adherent B. Non-adherent C. Severely non-adherent D. Exception Answer: D

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Question No : 3 What is the maximum number of Exceptions which can be created per site?

A. 10 B. 30 C. 100 D. 1000 E. No Limit Answer: E

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Question No : 4 How are agents linked to activities?

A. As a member of a special Agent Group defined on a Activity B. By defining a skill and level on an Activity C. Manually in WFM configuration utility D. Manually in Genesys Administrator Answer: C

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Question No : 5 What is the maximum possible number of assigned Rotating Patterns to an Agent?

A. 0 B. 1 C. 2 D. 100 Answer: B

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Question No : 6 Which of the following is required to connect the WFM Server to the WFM Database?

A. DB Server B. WFM Data Aggregator C. Stat Server D. Database Access Point Answer: D

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Question No : 7 For which of following activity types can you configure statistics to collect historical data?

A. Immediate Work B. Deferred Work C. Fixed Staff Work D. Temp Staff Work Answer: B,D

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Question No : 8 What must be done to remove obsolete data from the WFM database?

A. Select 'Cleanup Database' from the WFM Database utility B. Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer C. Run the 'DB_ Maintain' sql script D. Run the DB Wizard from the WFM Configuration Utility Answer: A

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Question No : 9 Is there a limit on the number of Activities configurable in Genesys WFM for a site?

A. Yes, up Co 10 Activities B. Yes, up to 100 Activities C. Yes, up to 500 Activities D. No, there is no limit Answer: D

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Question No : 10 Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

A. Yes- using Multiple Groups functionality B. Yes, using regular meeting functionality C. No, it cannot be done without manual intervention of the supervisor D. No, it cannot be done at all Answer: C

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