JMBW Handbook

Juliana

Jessica

Chloe

Manay

Baritua

Tang

JMBW Auto Care Center

COBENTH

K31

CONTACT NUMBER: 0917 796 0644

Welcome

3

Introduction

4

Recruitment and Onboarding

5

Training, Development, and

9

Performance Compensation and Benefits Compliance, Health, and Safety Employee Relations

13 14 16

185 Quirino Ave., Tambo, Paranaque facebook: JMBW Auto Care

WELCOME TO

JMBW

We are delighted to have you as a part of our team! This HR manual was curated to inform future employees about the company's policies and overall human resource guidelines.

This will guide you through our extensive policies to ensure a smooth transition into your new role. We are committed to providing you with the necessary resources and support to excel in your position and contribute to our continued success in the company.

INTRODUCTION JMBW AUTO CARE CENTER

COMPANY BACKGROUND JMBW started off as a car-wash business which was influenced by his father Mr. Jose Baritua’s bus company called JB Lines. Mr. Joseph Yap Baritua was passionate enough to build JMBW Auto Care on his own. The company opened its first physical shop to the public on Aurora Blvd, Pasay City, then relocated to Quirino Ave, Brgy. Tambo Paranaque City which is the current location.

OUR MISSION

“We aim to continuously satisfy customers by providing excellent service in maintaining your most valued automobile with the highest level of quality at an affordable price.”

OUR VISION

“To be one of the leading automobile repair centers in the Philippines and to be able to branch out to serve more customers in maintaining and repairing their most valued automobiles.”

Recruitment and Onboarding

JMBW is searching for competent and efficient candidates who are committed to providing excellence. The company aims to build a team who can deliver top-notch service and contribute to the company’s overall success. In order to uphold its exceptional service standards, the company acknowledges the importance of hiring skilled employees. As such, to find the most competent applicants, JMBW is devoted to carrying out evaluations and careful selection procedures. The company is conducting internal recruitment through performance assessment and external recruitment through job advertisements and referrals from current employees.

RECRUITMENT STEP 1: INTERVIEW The first step will include questions about the applicant’s basic qualification information, skills/abilities, and work experience in the automotive industry. This is important as the company aims to hire committed and qualified workers to ensure the quality of their service.

STEP 2: APPLICATION FORM The applicant will be asked to complete the form that consists of their basic information and work history to assess if they are qualified for the job

STEP 3: TESTING The applicants will be asked to demonstrate or showcase their skills and abilities needed for the position they’re applying for.

RECRUITMENT STEP 4: PHYSICAL EXAMINATION The applicant must submit a cleared physical examination form from an accredited hospitals to ensure that they are fit and healthy for the job since the industry requires physical work.

STEP 5: JOB OFFER After passing the steps, the general manager will give a rundown of their schedules, compensations, regulations and if they have set their agreements, then the applicant will sign their contract.

ONBOARDING During this stage, the applicant will be guided through their first few months of employment. They will be given information about the company to familiarize their workplace and to learn about the tasks they are expected to meet.

FIRST week Start of training Guide through responsibilities Feedback from supervisor Familiarize with work

FIRST DAY Welcome to the company Introduce co-workers Set them on the initial task Check-in with the new employee

FIRST month Assess the performance Provide feedback

Training, Development, and Performance Management We recognize that the foundation of our success is built on our well trained and skilled employees. Hence, all new hires will be onboarded into our company and guided through a training program designed especially for their responsibilities. This training program is designed to enhance the skills and knowledge of our chosen employees, ensuring that they are proficient in their roles. By fostering the professional growth of our employees, we strive to enhance our SERVICES.

Training At JMBW, training is essential to ensure that employees possess the expertise and skills needed to excel in their roles. The newly hired employees will receive on-the-job training while working alongside our experienced technicians. During the training phase, these senior employees will serve as mentors and supervisors, assisting the new team members as they learn each aspect of our auto care services. The hands-on experience and practical insights provided by our experienced staff will enable new hires to understand the intricacies, procedures, and customer service standards of our company.

Expected from the training: 1. To create a collaborative environment where knowledge is exchanged, questions are encouraged, and best practices are passed on. This approach promotes collaboration and camaraderie among all employees while ensuring an easier transition for the new employee.

2. To enhance the skills and knowledge of our employees to consistently deliver exceptional auto care services. A skilled team is an invaluable asset that contributes to the continued success of our business. Through training, our team members learn new skills and develop existing ones, which increases their competency. This will positively impact customer satisfaction leading to increased customer retention and word-of-mouth referrals.

Development After the training phase, we expect to see progress in the employee’s work.

Development plays a big role in training as the employee get to enhance their skills and learnings to improve their performance. We believe that this can be possible by gaining the trust of the employee and giving them feedback or criticism in the workplace while learning from their senior employees.

Having a positive attitude by encouraging them to explore and work at their own pace will increase their confidence and productivity.

Performance JMBW Auto Care Center conducts regular performance reviews, typically on a monthly basis or when it is required.

During these evaluations, the general manager provides feedback on the employee's strengths, areas for improvement, and overall performance against the established criteria. They will also be able to discuss important aspects such as their attendance and work attitude which will guide them with their objectives or work goals they're expected to meet.

Compensation Since it is a service business, salary is based on how many cars the workers repair or how much work they perform per day between 8 am to 5 pm. The owner divides the profit 50/50 with the chief mechanic, then the chief mechanic is in charge of giving salaries to the helpers.

This is the strategy used because by earning A salary based on their performance, the employees are most likely to be more motivated to work instead of earning minimum wage.

Benefits Christmas/ New year bonus

The pay would be given to the employees not later than December 24 of the year, and is only applicable if service has been rendered for atleast a year

Service incentive

when the company receives a big project, an incentive will be given to the employees; as well as for referrals or receiving commission.

Philhealth benefits Every employees' philhealth would be supported by the company for their health insurance.

Compliance, health, and safety 1.

Employee Training: All staff members undergo comprehensive training on health and safety protocols. They are educated on the proper handling of tools, equipment, and hazardous materials to minimize accidents and injuries.

2.

Emergency Procedures: JMBW have welldefined emergency procedures in place, including fire drills and evacuation plans.

JMBW employees are familiar with emergency exits and locations of fire extinguishers and first-aid kits.

3.

Equipment Maintenance and Inspection: All tools and equipment shall be inspected and maintained to ensure proper working conditions. This minimizes the risk of accidents caused by faulty machinery.

4.

Health Monitoring: JMBW monitors the health of our employees regularly, especially during epidemics or outbreaks.

Temperature checks and health questionnaires are conducted to safeguard against potential health risks.

Compliance, health, and safety Nearest Hospital: D.T. Protacio Medical Services Hospital, 484 Quirino Avenue, Tambo, Paranaque City

Nearest Fire department: TIGER KABALIKAT FIRE AND RESCUE VOLUNTEER, 1 Chapel Road cor Road 4 Brgy 193, Pildera II, NAIA Rd, Pasay, 1301 Metro Manila

EMPLOYEE RELATIONS SINCE THE COMPANY VALUES THE ENVIRONMENT OR WORKPLACE OF THE EMPLOYEES, THE COMPANY WILL BE IMPLEMENTING EMPLOYEE RELATIONS TO EFFECTIVELY MANAGE CIRCUMSTANCES AND TAKE DISCIPLINARY ACTIONS. THIS PLAYS A BIG ROLE AS IT WILL STRENGTHEN EMPLOYEES AND EMPLOYER RELATIONS WHICH WILL CREATE A SAFE AND OPEN ENVIRONMENT PROMOTING SELFEXPRESSION. THE FOLLOWING ARE THE DISCIPLINARY PROCEDURES TO BE APPLIED IN THE CIRCUMSTANCE OF A MISDEMEANOR:

EMPLOYEE RELATIONS 1. INFORMAL TALK WHEN MISCONDUCT IS SUSPECTED, MANAGEMENT WILL ATTEMPT TO ADDRESS THE ISSUE WITHOUT THE NEED FOR MORE SEVERE ACTIONS. 2. ORAL WARNING THIS SERVES AS A FORMAL ACKNOWLEDGMENT OF THE MISDEMEANOR AND A CLEAR INDICATION THAT FURTHER DISCIPLINARY ACTIONS MAY BE TAKEN IF THE BEHAVIOR DOES NOT CHANGE. 3. WRITTEN WARNING THIS IS A FORMAL WARNING ISSUED TO INFORM AN EMPLOYEE OF HIS/HER BEHAVIOR. IT CONTAINS AN OUTLINE OF THE PREVIOUS DISCUSSION AND POSSIBLE DISCIPLINARY ACTION WHEN IGNORED. 4. SUSPENSION IN CASES OF MORE SERIOUS OR REPEATED MISCONDUCT, THE COMPANY MAY DECIDE TO SUSPEND THE EMPLOYEE TEMPORARILY. SUSPENSION IS DETERMINED BY THE SEVERITY OF THE SITUATION. 5. TERMINATION THE COMPANY WILL DISMISS AN EMPLOYEE WHO DISPLAYS UNSATISFACTORY PERFORMANCE OR BEHAVIOR.

We look forward to working with you and having you on our team.

Should you have any questions or concerns, please feel free to contact us at Contact number: 0917 796 0644 FB page: JMBWautocare