JTM CONSTRUCTION SERVICE GROUP RESPONSIVE SOLUTIONS FOR REAL-WORLD OPERATIONS
PURPOSE & VISION
JTM’s Service Group was created to support clients long after construction is complete, stepping in when work extends beyond what in-house maintenance or building staff can reasonably take on. Many owners and facilities teams face ongoing needs such as repairs, upgrades, tenant changes, deferred maintenance, and operational improvements that require additional capacity, coordination, or construction expertise. The JTM Service Group fills that gap, acting as a trusted extension of the client’s team with a dedicated, responsive approach focused on continuity, speed, and ease. Our goal is to be a sustained, trusted presence for clients who need reliable support across the full lifecycle of their facilities.
WHAT WE DO
The Service Group operates differently than traditional project delivery. Through service agreements and on-demand support, we reduce administrative burden, eliminate unnecessary hand-offs, and make it easier for clients to get work done quickly.
HOW WE ADD VALUE Reduced Red Tape: A dedicated service department simplifies contracting, approvals, and scheduling. Continuity: Sustained presence means teams already understand the facility, systems, and standards. Responsiveness: Nimble, fast-moving support for timesensitive needs. Client Relief: We take work off our clients’ plates, from coordination to closeout.
SERVICES MAY INCLUDED: »
Day 2 and post-occupancy work
»
Facility upgrades, repairs, and modifications
»
Small projects and fast-turn scopes
»
Closeout support and documentation assistance
»
Ongoing campus or portfolio-based work
»
Insurance related work and remedies
Our model allows us to support virtually any service need, leveraging both self-perform capabilities and trusted trade partners who specialize in service work.
LEADERSHIP & DELIVERY
The Service Group is led by JTM’s Service Manager Ben Howard, who oversees Day 2 work and serves as a direct point of contact. Ben coordinates resources, manages service workflows, and ensures consistent delivery across all service efforts. EMAIL: JTMServiceDept@jtmconstruction.com
THE GROUP IS SUPPORTED BY: »
JTM self-perform capabilities
»
Established trade partner relationships focused on service work
»
JTM’s broader construction, safety, and quality standards
POPULUS HOTEL SERVICE WORK At the Populus Hotel, our Service Department partnered closely with hospitality and operations teams to address operational needs while maintaining a seamless guest experience. The team coordinated lighting and power installations, completed acoustical caulking, and reviewed staff-identified concerns to provide practical, cost-effective solutions, all executed efficiently with no disruption to hotel operations. JTM Construction, Inc. 5900 Airport Way South Suite 110 Seattle, WA 98108 www.jtmconstruction.com 206.587.4000