Propio has been simplifying language services with easy-toaccess, dependable solutions for over 25 years.
Dial a dedicated number, select a language, and connect directly with an interpreter. Access on demand 24/7/365.
Connect to an interpreter by video with Propio ONE available via web or mobile app for any device. Access on demand 24/7/365
Fast and accurate translation and localization services for documents and digital content via our secure portal.
Our interpreters will come directly to your location. Available in select markets.
Propio’s interpreters average 8 years of professional experience, and undergo ongoing quality checks and continuing education.
Propio services over 150 million remote interpreting minutes annually, over 50,000 calls per day, and supports 350+ languages.
Dedicated Implementation and Client Success Managers drive our bestin-class Net Promoter Score of 70% (vs the industry average at 50%).
Our implementation is fast, flexible, and easy. Accounts are set up and go live within 24 hours.
Average connect time is 12 seconds for Spanish and 23 seconds for all other languages.
We leverage innovative technology to provide the best value. Most clients save at least 30% over our competitors.
We follow strict standards to ensure that our interpreters abide by industry-recognized ethics and HIPAA, FERPA, and GLBA requirements.
Our evaluation process conforms to interpreting standards defined by the National Council on Interpreting in Healthcare (NCIHC) and the International Medical Interpreters Association (IMIA).
• Complete a 40-hour Interpreter Training Course or have equivalent qualifications certified by Propio’s QA team
• Have extensive professional interpreting experience
• Complete a culture fit interview demonstrating emotional intelligence and the ability to be empathetic in the most challenging situations
• Pass a third-party language proficiency test – with a score of 3 or higher (out of 5) on the Interagency Language Roundtable (ILR) Scale
• Pass mock interpreting sessions evaluated by Propio’s QA department
• Pass a written 150-question medical terminology test
• Sign commitments to adhere to the interpreter code of ethics and confidentiality requirements
• Pass an IT/equipment test to verify compliance with workplace standards
(All Propio ASL interpreters hold a minimum of one (1) integral State or National Certifications.)
To qualify for hire, all interpreter applicants are required to:
All Propio
Translators are required to meet the following requirements in compliance with the ISO 17100:2015 standard
• A college degree in translation
• A college degree in another field plus two (2) years of full-time translation experience
• Three (3) years of full-time professional translation experience
All Translators are also required to complete a rigorously-assessed 300-word translation sample.
Propio’s Braille services are performed by transcriptionists and reviewers certified by the National Library of Congress.
Translators are certified by the ATA or an equivalent agency in their home country.
To avoid inconsistencies in global certification standards, linguists must meet the following additional requirements for each certification:
• Have at least 1 year of full-time medical, legal, and commercial translation experience
• Pass Propio’s medical, legal, and commercial terminology assessments
• Maintain a 4 / 5 rating or higher on evaluations by experienced medical, legal, and commercial translation reviewers
• Use of the “first person” method of interpreting
• Attending to nonverbal cues that may indicate confusion and encourage clarification
• Managing the smooth flow of communication through conscious pacing and focused discussion
• Asking the client for clarification when the interpreter does not understand the terminology or message
• Interpret meaning-to-meaning by listening carefully, determining the meaning, and accurately conveying the speaker’s message
Conveying thew content and spirit of what is said
Conveying everything that is said
Explaining cultural differences of practices
Interpreters are not responsible for what is said by anyone for whom they are interpreting.
The interpreter will not influence the opinion of patients or clients by telling them what action to take.
Interpreters strive to develop a relationship of trust and respect through a caring-yet-impartial attitude.
An interpreter shall decline an assignment if their competency or personal sentiments affect their professional manner.
Expert evaluators review randomly selected phone interpreting sessions in which interpreters are required to score 80% or greater.
Propio records Phone Interpreting calls for quality assurance purposes, and retains them for sixty (60) days.
Callers can rate interpreters at the end of sessions; anything below a 3 (out of 5) gets flagged for review.
Clients are encouraged to escalate any quality concerns to their Client Success Manager (CSM). Investigation and mitigation is addressed within 2 business days.
Propio has an internal interpreter performance tracker. In the event of a negative client experience, the interpreter is placed on probation until the issue has been remediated.
Average connect time is 12 seconds for Spanish calls and 23 seconds for all other languages. Connect times are tracked for every call and available through our client portal.
Ability to select male or female interpreters on demand, as needed, without having to make a reservation in advance
Unique DID (Direct Inward Dialing) phone numbers with local area codes for each department or agency allows you to skip the main menu and need to enter an access code.
Auto attendant menu programmable to your organization’s seven most-used languages on speed dial (e.g., “1” for Spanish, “2” for Vietnamese, “3” for Arabic, etc.).
Customizable intake questions. If desired, our interpreters can capture supplemental information prior to beginning the interpreting session. Intake questions are optional.
Free third-party dial-out (i.e., conference calling) for all OPI calls. Callers can dial their dedicated interpreting number and ask the interpreter for a third-party dial-out.
Limited English Participant (LEP) Direct Dial eliminates language barriers by allowing the LEP to dial a phone number, select their language, and connect to an interpreter who can assist them
*Propio will specially source an interpreter in the rare event an interpreter is needed for a language outside of our 350+ languages.
Propio’s Over-the-Phone
are available in over 350 languages, 24 / 7 / 365 with the fastest connect times in the industry.
• Ability to select male or female interpreters on demand
• Available via web browser and as a mobile app
• Compatible with any smart device (phone/ tablet) or computer
• Both web and mobile formats include video and audio-only capabilities
Available in American Sign Language and > 80 other languages, 24/7/365, with the fastest connect times in the industry
• Bandwidth as low as 5 Mbps is acceptable for clear video communication
• Our platform routes calls to interpreters with the strongest connection for the best audio/video quality
• Audio/video data is first encrypted using the DTLS (Datagram Transport Layer Security) method, and secondly via the SRTP (Secure Real-Time Protocol) method ensuring that voice and video traffic – cannot be heard or seen by unauthorized parties.
• Any information captured or recorded is saved in encrypted files that reside behind a firewall on a secure server in a hardened facility.
• We use HTTPS as a layer of protection for secure communication over computer networks.
• No private healthcare information resides on the end devices of either the client or the interpreter
• End-to-end data encryption, ensuring safe, private and secure real-time communications
Click on video thumbnail to see a 2-Minute DemonstrationThis app enables simple & secure remote interpreting with advanced features including:
Languages in ONE App
Onsite & Remote Scheduling
Phone & Video Capabilities
Easily Add a 3rd Party
I used Propio ONE this morning for the first time and it was a breeze. It was simple, and felt like it provided more confidentiality. A colleague has shared that our staff are eager to use the new setup and provide more intentional care to our patients. Propio’s patience and assistance have been instrumental throughout this process.
— City-Cowley County Health Dept Epidemiology and WIC
Propio offers premium phones, tablets, and stands, suited to your needs and preferences.
Key Features included with our stands:
• Adjustable tablet enclosure with lock for added security
• Concealed cable management system
• Mountable speakers
• Articulating arm for height adjustment
• Compatible with and tablet
• ISO certified design
Articulating Arm
The Propio One App can be used for audio only calls.
Enjoy the convenience of being able to wheel a tablet right between the doctor and patient at the lower cost of Over The Phone Interpreting vs Remote Video Interpreting.
Concealed Cable Management
Whisper Quiet Wheels
Security Bracket Tip Resistant Base
Height Adjustable Utility Box
Propio’s solutions simplify written translation and localization of documents, digital content, and media in over 125 languages.
INCLUDES
Document Translation
• Documents
• Forms
• Reports
• Guides
• Collateral
• 508 Compliance
• Software
• Websites
• Mobile Apps
• eLearning
Audio and Video Services
• Subtitling
• Captioning
• Voiceover
Propio’s Translation Management Platform (Vu)
A simple and safe way to submit, monitor, and archive translation projects.
Upload Content Get a Proposal (usually within 4 hours)
Turnaround Time
Approve Proposal
Work Begins
Turnaround times vary depending on the size and nature of the project, with many projects completed in 48 hours or less. Expedited processing is available upon request.
• Web-based access with no downloads required
• Leverages translation memory and terminology databases to create commonly used phrases and databases of key terms.
• Supports 95 file formats, from standard file extensions to more unique extensions
• Unlimited storage on the Cloud
• Robust analytics tools providing real-time, on-demand reports
Click on video thumbnail to see a 2-Minute Demonstration
Our translation process follows the Translate + Edit + Proofread (TEP) protocol for accuracy and consistency. Every client is assigned to a dedicated project manager to ensure quality and timely delivery of work product.
• All translation projects begin with a quote that must be approved by the client before work begins.
• Work is performed completely inside Vu to ensure security and confidentiality.
• Connection to Vu is encrypted end-to-end with V3SSL 256-bit.
• The platform is fully HIPAA compliant.
• User authorization levels can be customized to restrict access.
With Workforce OS Healthcare Edition, staff can enjoy the convenience of coordinating, scheduling and viewing on-site interpretation appointments all from the same interface.
• Connect with your staff interpreters, contracted vendors, and Propio’s interpreters all on one platform.
• Ensure interpreters have the proper skills, experience and credentials, for each patient appointment
• Automatically calculate billing and track expenses by department
• Compare pricing from different service providers
• Generate internal and external utilization, wait time and ROI reports
• Easily bill back charges to specific departments
• Provide key performance metrics
Propio’s advanced call routing technology enables your in-house interpreting staff to service your own remote interpreting requests when available.
Propio will provide your interpreters:
• Access to our remote platform • Tech Configuration • Training & tech support
A dedicated Implementation Manager ensures your staff a hassle free transition with zero downtime
Every Client has a Dedicated Implementation Manager Whose Support for you Includes:
• Creating and customizing account settings
• Distribution of important collateral and training
• Hosting live training sessions
• Providing updates on program performance
• Reconfiguration of account settings
Once implementation is complete, a Client Success Manager will be assigned as your permanent primary contact
Their Support for You Includes:
• Answer questions & respond to your requests
• Ongoing training for new employees and host refresher conference calls as needed
• Discuss program performance
• Demonstrate new product features
• Oversee any custom reporting needs
Our customizable implementation process includes training on product features, best practices for using our services, and a hybrid model of live training and written collateral.
Our Implementation Department tailors training to your needs:
Your company can choose from:
Propio will train all staff directly
Propio will provide on-demand training content
Propio will train one person who will then train your staff
In addition to training, Propio will provide instructional content and other helpful documents.
• 4 Hospitals and >80 Clinics
• >300 carts and 1,600 phones being utilized for interpretation
• >9,000,000 minutes of remote interpreting annually
• Switched to Propio from Language Line in the Summer of 2022
Propio’s Plan
— Client’s Objectives
• Reduce Language Services expenses at least 20%
• Enhance access to Language Services & patient care
• Enhance patient & provider satisfaction
• Zero patient or staff interruption
• Careful planning with the client’s operations team
• Order all equipment well in advance and coordinate delivery closely with Montefiore’s facilities team
• A team of Propio staff spent a week on–site strategically:
• Replacing old technology with newer, state-of-the-art versions
• Placing signs, upgrading badges, and providing written instructions to increase awareness for language services
• Holding live training
• >$2,000,000 annual savings on language services
• Improved connect time to an interpreter to 8 seconds
• Average client call rating : 4.62 (on a s scale of 1 – 5)
• Implementation 100% complete in 7 days with zero patient or staff interruption
Propio’s ability to deliver was something that clearly set them apart. They were a great partner throughout the pilot and implementation process, and the equipment they provided was a significant upgrade from our previous vendor. We couldn’t believe how quickly and efficiently they replaced a major vendor.
— Patient Experience Staff Member
Propio Analytics enables you to track your key account metrics in real time.
Click on video thumbnail to see a 2-Minute Demonstration
On the homepage: View Usage Metrics / Select A Service Line To Drill Down / High-Level Analytics Data / Access Job Detail Reports / Access Account Information
Configurable by: Date Range / Account / Billing Group / Top Account Key
Provide instant and secure access to your language services usage. All reports can be viewed on Propio Analytics or downloaded to Excel or PDF.
A high-level summary of your account(s) to monitor usage across multiple locations or agencies.
Similar to the “Summarize by Account report,” broken down by language usage.
Individual per-call audit including project id, caller ID, language, start time, customizable intake questions, usage, rate, and connect time
With physical, administrative and technical safeguards including:
• Information Access Management
• Business Continuity & Disaster Recovery Plans
• Transmission Security (AES-256, Authentication (MFA)
• Security Awareness Training
• Device & Media Controls
• Security Incident Procedures
• Workstation Security
• Deployed in a Virtual Private Cloud (VPC), with multiple layers of security and firewalls, leveraging AWS best practices for HIPAA compliant application deployments
• Annual third-party security and HIPAA compliance audits
Is a highly available software you can count on:
• Hosted in a private cloud across multiple US regions for fault tolerance and business continuity
• Data is encrypted at rest and in-transit, AES-256
• Deployed across 2 separate regions and 6 Availability Zones (AZ)
• It is a multi-tenant solution but segregated by Client ID’s
• Propio’s hosted data center are SSAE 16 Type Certified, PCI DSS 3.2, SOC 2 Type 2 and fully HIPAA compliant
• Accommodates a 24 / 7 availability, fault tolerance and embedded disaster recovery
We found Propio to be superior to the vendor we were previously using. Their pricing was in-line, and the feedback from our clinics has been very positive. Overall, Propio has been a very customer-centric company for us, and a pleasure to work with.
HealthLinc John Gilbert / Assistant COOLanguages listed may belong to a language family and all languages, dialects, or spellings may not be listed.
Acehnese
Achi (K’iche’)
Acholi ^
Afar ^
Afghani
Afrikaans ^
Akan
Akateco
Albanian ^
Amharic ^
Amoy (Xiamen Hokkien)
Anuak
Apache
Arabic
Arabic (Algerian)
Arabic (Egyptian)
Arabic (Hassaniya)
Arabic (Jordinian)
Arabic (Levantine)
Arabic (Moroccan)
Arabic (Sudanese)
Arabic (Tunisian)
Arabic (Yemeni)
Arakanese
Aramaic
Armenian ^
Asanti (Twi)
ASL
Azeri (Azerbaijani) ^
Badini
Bahasa (Melayu)
Bajuni (Tikulu/Swahili)
Bambara ^
Bashkir
Basque
Bassa
Belarusian ^
Belize Creole English
Bemba*
Bengali ^
Berber ^
Bini (Edo)
Bisaya (Visaya)
Bosnian ^
Brazilian Portuguese
Bulgarian ^
Burmese ^
Calabrese
Cambodian (Khmer)
Canadian French
Cantonese
Cape Verde Creole
Carolinian
Castellano (Castilian)
Catalan ^
Cebuano ^
Central Khmer
Chaldean (NeoAramaic)
Chamorro
Chao-Chow
Cherokee
Chichewa
Chin
Chin (Falam)
Chin (Hakha)
Chin (Lai)
Chin (Lautu)
Chin (Mizo)
Chin (Tedim)
Chin (Zo, Zomi)
Chin (Zophei/Zyphe)
Chinese (Cantonese)
Chinese (Chaozhounese/ Choujo/Teochew)
Chinese (Fukienese/ Min Nan/Hokkien)
Chinese (Fuzhounese/ Min Dong)
Chinese (Hainanese)
Chinese (Hakka/Kejia)
Chinese (Hokkien)
Chinese (Lanyin/ Lanzhounese)
Chinese (Mandarin)
Chinese (Puxian)
Chinese (Shanghainese)
Chinese (Sichuanese)
Chinese (Taishanese/ Toisanese)
Chinese (Taiwanese/ Mandarin/Hokkien/ Hakka)
Chinn Matu
Choujo
Chuj
Chuukese (Trukese/ Carolinian)
Cotocoli (Tem)
Creole ^
Croatian ^
Cupik
Czech ^
Danish ^
Dari ^
Dinka ^
Dioula (Dyula/Jula)
Dutch ^
Edo
Egyptian (Arabic)
Esparanto
Estonian ^
Ethiopian
Ewe
Falam
Fanti
Farsi ^
Filipino ^
Finnish ^
Flemish
Fon
French ^
French CanadianW ^
French Creole ^
Fujian
Fukienese ^
Fulani (Fula/Pulaar) ^
Fulde
Fur
Fuzhou
Ga
Ganda (Luganda)
Garre
Georgian ^
German ^
Gheg
Goya
Greek ^
Guarani
Guere
Guinea-Bissau Creole
Gujarati ^
Gusii (Ekegusii)
Hainanese
Haitian Creole ^
Hakha Chin
Hakka-Chinese
Harari
Hassaniya
Hausa ^
Hazaragi
Hebrew ^
Hiligaynon (Ilonggo)
Hindi ^
Hindko
Hmong ^
Hokkien
Hunan
Hungarian ^
Ibanag
Ibo
Icelandic ^
Igbo ^
Ilocano (Iloko/Filipino)^
Ilonggo (Hiligaynon) ^
Inabu Arabuc
Indonesian ^
Iranian Farsi
Irish ^
Italian ^
Ixil
Jamaican (Patois)
Jamaican Creole
Japanese ^
Jarai
Javanese ^
Jiangsu
Jordanian Arabic
Jula
K’iche (Quiche)
Kabye
Kachin
Kamba
Kandahari
Kanjobal (Q’anjob’al)
Kannada ^
Kapampangan
Kaqchikel
Karen ^
Karenni (Kayah/Red Karen) ^
Kayah
Kazak
Kazakh ^
Kejia
Khmer (Cambodian)
Kikuyu (Gikuyu)
Kinyarwanda (Kinyamulenge) ^
Kirghiz ^
Kirundi ^
Bold indicates video (VRI) availability, either on-demand or pre-scheduled.
^ indicates Written Translation and Localization capability.
Kisii
Kiswahili
Kituba
Kizigua (Kizigula/ Mushunguli)
Kongo (Kikongo)
Konkani
Korean ^
Kosraean
Kotokoli
Kpelle
Krahn
Krio (Sierra Leone Creole)
Kunama
Kurdish ^
Kurdish Kurmanji ^
Kurdish Sorani ^
Kyrgyz
Lanzhou
Lao (Laotian) ^
Latvian ^
Lautu (Chin)
Levantine (Arabic)
Lingala ^
Lithuanian
Lorma (Loma)
Luganda (Ganda)
Luhya
Luo
Maay Maay (Mai Mai)
Macedonian ^
Mai Mai
Malagasy
Malayalam ^
Malaysian (Bahasa
Melayu/Indonesian) ^
Malinke
Mam
Manado Malay
Mandarin
Mandinka (Mandingo)
Mara
Marathi ^
Marshallese
Masalit
Matu
Mauritan Creole ^
Mbay
Mende
Mien
Mina (Hina)
Minangkabau
Mirpuri ^
Mixteco Alto
Mixteco Bajo
Mizo
Moldovan
Mon
Mongolian ^
Montenegrin
Moore
Mushunguli
Navajo
Ndebele ^
Neapolitan
Neo-Aramaic (Assyrian/Chaldean)
Nepali ^
Newari
Nigerian (Pidgin)
North Sortho/Sepedi ^
Norwegian ^
Nuer ^
Oromifa
Oromo ^
Pahari
Pampangan
Pashto ^
Patois (Jamaican)
Persian
Pidgin (Cameroonian)
Pidgin (Nigerian)
Polish ^
Ponapean/Pohnpeian
Popti
Portuguese (Brazilian)^
Portuguese (European)
Portuguese Creole
Pothwari
Pulaar
Punjabi ^
Puxian
Qeqchi
Quechua
Quiche
Rohingya
Romanian ^
Runyankore
Russian ^
Samoan
Sango
Sanskrit ^
Sarahuli
Saraiki
Sarikoli
Senthang
Serbian ^
Serbo-Croatian ^
Shan
Shona
Sicilian
Sindhi ^
Singhalese ^
Sizang (Siyin)
Slovak ^
Slovene ^
Somali ^
Soninke (Sarahuli)
Sorani
South Sotho/Sesotho^
Spanish ^
Susu
Swahili (Kiswahili) ^
Swedish ^
Sylheti
Tagalog (Filipino) ^
Taiwanese
Tajik ^
Tamil ^
Tatar ^
Telugu ^
Temne
Teochew
Tetum
Thai ^
Tibetan ^
Tigre ^
Tigrinya ^
Tongan ^
Tosk
Trukese
Tshiluba
Tsonga ^
Tswana ^
Tunisian
Turkish ^
Turkmen ^
Twi (Asanti) ^
Ukrainian*
Urdu ^
Uspanteko
Uyghur
Uzbek ^
Vietnamese ^
Visaya (Bisaya)
Wolof ^
Xhosa ^
Yiddish
Yoruba ^
Yup’ik
Zapotec
Zo, Zomi
Zophei/Zyphe
Zulu ^
In the event interpretation or translation is needed for a language not on this list, your Client Success Manager will work with our recruiting team to find a linguist with the appropriate credentials for your situation. Please note that while most languages are available 24 x7 x 365 on demand, it may be beneficial to schedule some languages of limited diffusion to avoid extended hold times. Your Client Success Manager will provide updates on scheduling recommendations based on your language usage.
