CLINIC NEWS
CLINIC UPDATES
Video Remote Interpreters (VRI’s) at CBHR have moved to the touchdown space in front of the call center
JPS Employee Engagement Survey! Monday, August 19 and will remain open until 11:59 PM, Sunday, September 1
Mark your calendars! Women's Wellness Drive for OP BH will be held September 1 - 30
Quality Week is October 14-15
30-Day Optimal Sleep Challengeplease see the intranet to sign-up
ShareyourVoice!
You are invited to participate in the confidential 2024 JPS Employee Engagement Survey JPS is partnering with Gallup, a leader in global analytics and advice, to build a work environment that best supports you The survey will be open Monday, August 19 and will remain open until 11:59 PM, Sunday, September 1 The survey will only take you approximately 5-7 minutes to complete
Your participation in this confidential Employee Engagement Survey is critical in helping us to better understand the levels of our workplace engagement Measuring engagement is the first step in maximizing our potential
These annual surveys allow us to collect feedback and mobilize around creating positive change. The results of these surveys also enable us to benchmark our organization against other healthcare companies to determine where we are succeeding and where we have areas of opportunity. Our 2023 Engagement Survey proved just how exceptional JPS and each of you truly are, as we were named a Gallup Exceptional Workplace Award winner.
If you have any additional questions about the survey, please contact the JPS Employee Engagement department via JPSEngage@jpshealth.org. Thank you for sharing your voice.
Outpatient BH Clinic Employee of the Month - Annette Martinez
Annette Martinez, a Full-Time Certified Medical Assistant (CMA) at CBHR, has been named Employee of the Month! Annette joined us in May, and in just a few short months, she has made a remarkable impact on our team and patients.
Annette’s dedication to excellence, efficiency, and top-notch patient care has nearly doubled the number of patients seen within the CBHR triage workflow Her commitment has not gone unnoticed she has received glowing feedback from both her peers and the patients she cares for. One patient shared that they "felt more comfortable and cared for than ever before." Annette is known for her consistency, thoroughness, and exceptional service. She is a true team player and an outstanding communicator, making her an invaluable member of the OP BH Team Thank you, Annette, for the skill and dedication you bring to our patients and team. We are so proud to have you with us!
WelcomeRachelMeeks,ITSpecialist
We are pleased to introduce Rachel Meeks, who will be taking over as the IT Support Specialist for TCHATT and CPAN, following Greg Lovato Rachel brings a wealth of experience to the role, with 17 years in the IT field, including positions at Fort Worth ISD, Pier One Imports, and Ferrovial
Originally from Montreal, Canada, Rachel moved to Texas at the age of 8, where she quickly adapted to her new surroundings, mastering English despite her French roots Her journey into IT began after years of being actively involved in her children’s education, eventually leading her to a full-time role managing computer labs and later, an IT position that solidified her career
Rachel has been with JPS for 3 years, where she has excelled in providing IT support across various clinics, driven by her passion for helping others She is particularly excited about this new chapter with TCHATT, a program she is deeply passionate about, especially as it brings her back into the school environment she loves
Outside of work, Rachel lives in Crowley with her boyfriend, and she treasures time spent with her two children, grandson, and two beloved dogs She’s a fan of concerts, kayaking, crafting, and yes paranormal shows And if you ever get the chance, be prepared to see plenty of pictures of her fur babies!
Please join us in welcoming Rachel Meeks to her new role She is eager to contribute and make your job easier with her expertise and dedication
HighlightingtheImpactofPositivePatient Actions:AMessagefromJosephObregon
At JPS, we believe that every interaction with our patients has the potential to make a lasting difference This belief was recently affirmed by a heartfelt letter from one of our Viola Pitts PHP patients, Joseph, who took the time to recognize the incredible work of our PHP staff
In his letter, Joseph expressed his deep appreciation for the care, dedication, and compassion shown by our team His words serve as a powerful reminder of the impact positive patient actions can have not just on the individuals we care for but on the entire healthcare experience
Joseph's recognition of the PHP staff underscores the importance of our commitment to excellence in patient care It’s these moments of connection, understanding, and support that truly define our work and inspire us to continue providing the best possible care
We are incredibly grateful to Joseph for sharing his experience and for highlighting the vital role our staff plays in making a difference every day This is a testament to the power of positive patient actions and the profound effect they have on both our patients and our team
Cell Phone Use in Patient Areas?
Recently, we’ve noticed an increase in team members using their cell phones in patient care areas It is not acceptable or permissible to use your cell phone in front of patients for multiple reasons, including:
We want our patients to feel valued, heard and supported
Clinic News continued
Excellence in Patient Experience
If a patient sees you on your cell phone, it can make them feel as though you aren’t paying attention or what they are saying isn’t important to you For patients experiencing symptoms such as paranoia, seeing you on your phone can cause concern that you may be recording them and they may worry that their privacy could be in jeopardy This concern could lead to patient experience complaints, or even a patient discontinuing services with BH Using your cell phone when you are supposed to be working is not a professional reflection on you or JPS
We understand there are times throughout the day when it is necessary to respond to a time sensitive text or phone call When this occurs, please step away from the patient care area and use a private space to do so These instances should be infrequent and in short duration
We want a culture where we care for each other and keep each other accountable. If you see a colleague using their cell phone in a patient care space, we encourage you to respectfully and quietly remind them to put it away. We need everyone’s buy-in to ensure our clinics are safe and supportive environments. Your outpatient leaders are also a united team, so please understand that any leader may provide you with feedback if they see you using your cell phone in a patient care area We should not only be respecting the feedback from our direct leader, but also from our colleagues and other leaders as well If you are getting this feedback, it is because the team member or leader is committed to providing a professional and supportive environment for everyone
ud to announce the winners of our on going clinic elebrating exceptional achievements in patient
atient Experience award for both June and July e Northeast Medical Home PARs team Their nt to delivering outstanding patient care is their impressive scores 95% in June and 85 71% gratulations to the Northeast Medical Home PARs onsistently setting a high standard in patient experience!
In July, the Clinic Patient Experience Top Performer award is claimed by the Stop Six Clinic, with a perfect score of 100% This outstanding achievement highlights their dedication to providing top-notch care and ensuring every patient interaction is positive and impactful Kudos to the
Maria Albertson 08/01
Tisha Calhoun 08/09
Mariela Gonzalez 08/14
Whitney Leaf 08/17
Joseph Standifer 08/18
Jill Pollard 08/19
Jane King 08/19
Latigra Harris 08/21
Darnell Rhodes 08/21
Eboni Thompson 08/27
Heather Zipper 08/28
Heidi Young 08/30
Alexis Sanchez 08/31
SURVEY REMINDERS
Hand Hygiene guidelines- CDC and should wash for 20 seconds.
Items should never be stored on the floor.
All staff must have appropriate uniforms on at all times including badge placement. All patient nutritional items should have a marked expiration date.
If you do not understand a question, you can ask to have it asked differently.
You cannot have more than 20% of the surface area of a wall covered.
Wet time for purple top wipes is 2 minutes.
Items should never be stored within 18 inches of the ceiling.
EVS is not responsible for cleaning the inside of cabinets/drawers or the insides of refrigerators.
HELLENACOOPERThankyouforyourhelpgettinga behavioralhealthpatientthesoonestavailable appointmenttogetestablishedwithaPCP Iappreciate yoursupportinactingquicklytohelpmeresolveapatient experienceconcernandyourcommitmenttoensureour patientsgetwraparoundcare You'reawesome!
JENESSAENGLISHBEEJenessasteppeduptoassistina crisis.Shehadverylittleinformationandnopreptime butshewaspreparedtohelpinanywayshecould includingbeingavailableafterhours Jenessaisateam player,sheisdependable,compassionate,andclinically skilled Iappreciateyou!
KAELENBARCLAYI'mrecognizingKaelenforbeingso attentiveandwillingtoassistinanypatientrequestwe mayhave Itnevergoesunnoticedthatwehavesucha dedicatedteamofspecialistwhoarealwayslookingout fortheircoworkersandpatients Thanksforallyoudo!
MARIAALBERTSONThankyouforcoveringformeduring myPTO.Youarealwayssokindandhelpful!Ialsowantto thankyouforsettingupthosesmartselectionsforthe medicationvouchers Youaresuchassettotheteam! VanessaOlson,ChantelPearceandCristinaEscamilla TheVPPHPteamwasrecognizedforexceptionalpatient careonthepatientsatisfactionsurveythisweek!
RachelOliva,JackieGonzalez,DanaWeathersbyand KoqueseCampbellApatientsharedontheirPTXsurvey that,"Frontdeskwasverykindandpatient"regarding CBHRfrontdesk!
CHANTELPEARCEComplimentstoChantel’s communicationwithprovidersandkeepingthePHP programveryefficient Sheunderstandsthebusy scheduleofresidentsandattendingsandiseffectively managethetimesthatpatientsneedtobeseenby providers
REBECCAKAMINSKIThankyouforyourcontinued flexibilityandteamworktoensurethateachpatientwho entersourclinicsfeelheardandcaredfor Eachofyouare alwayswillingtojumpinandhelpafellowteam/clinic whenthereisaneed.Weareincrediblyproudofthehard workeachofyoudo THANKYOU!
MARTHANAJERAWeareveryimpressedwithher communicationwithpatientsbothinpersonandoverthe phone,makingsurelong-actinginjectablesareavailable, andbeingveryefficientwithgettingpatientstoproviders andcommunicatingconcerns
JANETLAMBERTJanetusedoutoftheboxthinkingto developamarketingstrategytoconnectwithcollege medicalprovidersregardingPeriPAN Tomyknowledge,it hasdoneinthestateforthisprogram Janet,Iappreciate yourinnovationandcommitmenttoourteam'sgrowth LAURACHICAIZAThankyou,Laura,fortakingtimeoutof yourdaytobringGregintotheOPBHskillsfairandshow him,hisinclusiononourskillsboard.Thingslikethistruly makeourpeersfeelspecial Thankyoufornot overlookinghiscontributionstoourteam.
ERINHELDTErinreceivedashoutoutthatnotonlydid sheassistanewteammemberattheendoftheday,but shealsostayedlatetoensurethattheworkwasdoneand theteammemberdidnotfeelalone Thankyou,Erin,for allyoutohelpournewestteammemberfeelembraced
