P&P PROPERTY: Rewards redemption

POLICY AND PROCEDURE

Department: F&B; BANGQUETS; OTHER DEPARTMENTS; ACCOUNTING

Subject: HANDLING REWARDS REDEMPTION (Using MDE e-vouchers) Issued by: JOSEPHINE CONCIO

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Dated: 27 October 2015

Approved by: ALVIN DOCTOR

Distribution List: DISCOVERY SUITES, DISCOVERY PRIMEA, DISCOVERY COUNTRY SUITES, DISCOVERY SHORES BORACAY, CLUB PARADISE

OBJECTIVE: This will guide F&B, Banquets, other departments and Accounting Department on the proper way of handling rewards redemption from the MDE website using MDE e-vouchers.

POLICIES AND PROCEDURES FOR REWARDS REDEMPTION: MDE E-VOUCHER REDEMPTION: F&B/BANQUETS/OTHER HOTEL FACILITIES (NON-CONCESSIONAIRE) 1. For members using e-vouchers to settle bill (full or partial), validate e-voucher presented by member. a. Member should be able to show on his mobile phone image of the unutilized eVoucher. b. Get REDEMPTION CODE of eVoucher and NAME of member 2. Access eVoucher Management from MDE portal: a. Access eVoucher b. Search by PRODUCT (choose from drop down list); or by NAME of member; of by MDE member number c. Indicate dates: From 01 March 2015; To current date d. Locate REDEMPTION CODE e. STATUS should be PROCESSED 3. Validate if user is the member. a. Ask for a valid ID to determine identity of customer/user. b. eVouchers can only be used by members, unless prior arrangement is made by member for his/her voucher to be used by another person. c. If another person is using an eVoucher of an MDE member, proper documentation must be available prior to use. This should be covered by a printed document assigning use of eVoucher by another individual. i. Upon utilization of an eVoucher assigned by a member to another individual, secure Valid ID of designated user of eVoucher.

4. Once eVoucher is valid, settle bill under PY-MDE. Indicate redemption code in POS comments and on the printed bill of transaction.

5. Change status of eVoucher in MDE platform to UTILISED. a. From the eVoucher Management platform, click VIEW DETAIL for the specific eVoucher being utilized. b. Click PROCESSED under STATUS c. Click APPLY REDEEM d. Click VIEW under ADMIN NOTE

e. Input name and ID number of user (from valid ID presented); and redemption code of eVoucher.

ACCOUNTING: 1. For transactions settled under PY-MDE for products and services (except for Rooms), Audit can validate voucher by accessing Redemption Report from MDE Portal: - Access VIEW REPORT - Choose REDEMPTION - Search voucher by: i. PRODUCT ii. PROPERTY - Input date of utilization/redemption - Locate voucher using REDEMPTION CODE (as indicated in the POS comments or written on the printed bill of customer) 2. STATUS of voucher must be “UTILISED”. If not, Audit must inform department concerned to change status of voucher.

3. If e-voucher is valid, AR to bill MDE (DS) for payments using MDE points settled under PYMDE.