October 2017 Business Outlook

business outlook OCTOBER 2017

2016

october 2017

PRESIDENT’S MESSAGE pg. 3

Manufacturing Still Critical to Our Economy

JOIN US FOR MANUFACTURING DAY OCT. 6 pg. 17

OUR MEMBERS ANNOUNCE pg. 8-9

Awards, announcements and opportunities inside!

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OCTOBER 2017

business outlook BOARD OF DIRECTORS 2017-2018 Executive Committee Clive Veri Chairman of the Board

Brandon Davis

Chairman Elect of the Board

Karen Plott

Past Chairman of the Board

Jerrod Hogan Treasurer

Louise Secker

Vice Chairman Membership/ Community Development Services

Brent Baker

Co-Vice Chairman Membership/ Community Development Services

Lori Scott Dreiling

Vice Chairman Economic/Workforce Development Services

Betsy Kissel

Co-Vice Chairman Economic/ Workforce Development Services

Directors Gina Atteberry Michael Beatty Todd Chenault Jeremy Drinkwitz Donovan Edwards David Glenn Jacqueline Hackett Holly Hukill Dr. Alan Marble Randy Moore Kelli Perigo Ex-Officio Directors Sam Anselm John Bartosh Mike Gray Dr. Brad Hodson Ryan Melton Dr. Jennifer Methvin Dr. Melinda Moss Sergio Rizo Marilyn Ruestman Michael Seibert

CHAMBER STAFF Executive

Rob O’Brian, CEcD President Tonya Sprenkle Vice President Mark Turnbull Chief Operating Officer Lisa Kelly Executive Assistant

Finance

Navon Cook Finance Director Samantha Doubledee Finance Coordinator

Communications

Kirstie Smith Communications Director Wendy Brunner-Lewis Communications Coordinator

FIND US AT: 2

Member Services

Ginger LaMar, IOM Director of Member Services & Development Stephanie McGrew Member Events Producer Jim Kesler Membership Sales Strategist

Economic & Workforce Development

Kevin Welch Director of Business Attraction Brian Kelly Director of Entrepreneurship & Technology Strategies

Administrative Support Lea Schroer Administrative Assistant

5 LEVEL SPONSORS S T A R

PARTNERSHIP

PLATINUM LEVEL

City of Joplin Crossland Construction Company Downstream Casino Resort Empire - Liberty Utilities Central KOAM-TV/FOX 14 - KFJX Stronghold Data LLC

CHAIRMAN LEVEL Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills H.E. Williams, Inc. Joplin Floor Designs Joplin Globe Publishing Company Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Results Radio, AMI Radio Group SNC Squared Southwest Missouri Bank US Bank, N.A.

PRESIDENT LEVEL Arvest Bank BKD, LLP Community Bank & Trust (CBT) Lakeland Office Systems, Inc. Roper Honda Show Me The Ozarks Magazine Weed Whackers, Inc.

DIRECTOR LEVEL Choice Marketing Connell Insurance, Inc. Joplin ProPrint Motive Matters Storm Stanley

Joplin Area Chamber of Commerce www.joplincc.com 320 E. 4th Street, Joplin, MO 64801 /joplinchamber (P) 417.624.4150 /joplinchamber (F) 417.624.4303

PRESIDENT’S MESSAGE Manufacturing Still Critical to Our Economy For several decades, our country let manufacturing languish. It was considered too hot, too dirty, too…not cool, especially when there were high-tech and high-end service jobs available.

That may not have been as true here, where quality manufacturing continued, but certainly, the nearly explosive rise of health care and expansion of the retail and restaurant sectors in our area obscured what was going on in manufacturing. That’s why people are surprised to find manufacturing remains the single largest, private employment sector in the Joplin metro area.

ROB O’BRIAN, Really, it is. And overall, it is one of the best-paying sectors, and companies continue their shift PRESIDENT to more technology and automation.

Friday, October 6, is National Manufacturing Day, and in Joplin, your Chamber is giving high school students and manufacturers the opportunity to connect and talk about jobs of the future. And we’re also providing the opportunity for you to find out more about what many of our manufacturing companies do with an open house over the lunch hour.

Manufacturing Day will be at the new Chamber Advanced Training & Technology Center at 4th and Grand, downtown.

There will be a variety of manufacturing companies, large and small, that produce everything from food products (animal and human) to machined transportation components and power systems that keep America’s space program going. There will also be the opportunity to see Crowder’s Advanced Manufacturing training program and higher-end manufacturing tech training offered by Missouri Southern State University. The public can attend from 11 am to 12:30 pm.

So now you have the basics of Manufacturing Day, but what does this sector really mean to the Joplin metro area?

Here are a few facts.

For 2016, the manufacturing sector: w Employed 12,753 people; 15 percent of total employment in the MSA and the largest employment sector. w At 15 percent of total employment, Joplin’s manufacturing sector is nearly double the national average of 8

percent. w Average earnings per job were $57,161, compared to the all-jobs average earnings of $44,985. w Manufacturing average earnings are in the top five of the 21 employment sectors, reflecting the increasing use of

technology and automation and paying employees well who have the skills. w Manufacturing offers one of the widest ranges of job opportunities in the Joplin metro area, from entry level to

skilled production to engineering, IT and management, and everything in between.

Manufacturing and our transportation sector are closely tied. Our manufacturing base brings in lots of raw materials and ships out lots of finished products. Without manufacturing, there would be significantly fewer transportation jobs than the 6,600 we have. And the transportation sector is another of the top five earnings sector for our area.

Manufacturing is changing, though, and that’s a fact. There will always be entry-level jobs in that sector, just as there are in every other sector. But many of the skilled manual jobs are being replaced by skilled jobs in electronics and computer controllers and robotics. There is also more need for people who understand the logistics of moving materials in and out and how to improve on the supply chain, and more need for people to keep computer systems running and to be in the engineering field.

Our manufacturing sector is growing, though not as quickly as some others such as health care. More important to the next generation of job seekers, though, is that 50 percent of our manufacturing workforce is over the age of 45, and nearly 30 percent of that number is over 55. Companies will continue to have job opportunities available as the Baby Boomers retire.

Manufacturing has jobs right now and will continue to have them for the foreseeable future. The best part of our manufacturing sector is it is diversified, so even if one company is down, others are up. And we make things that are important to us, including food, transportation equipment, defense and space products and medical equipment.

Come to Manufacturing Day October 6. I think you’ll see our area is stronger, in every business and household, by having a strong manufacturing sector.

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business outlook

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business outlook OCTOBER 2017

Your Chamber, Then and Now Follow us on our journey through time as we celebrate how your Chamber shaped the area from its inception in 1917 to today. This article, written by Joplin historian Brad Belk, first appeared in the December 2012 Business Outlook.

The 110-room Drury Inn opened at 3601 Range Line in 1990. The new hotel brought the number of available rooms in Joplin to 1,530. Gross receipts from the 21 hotel and motel properties came to $11.7 million.

The widening of 20th Street was going well by 1990. The public works project to widen 20th Street to five lanes became, according to The Joplin Globe, the most expensive street improvement project to date, considering the land acquisition, new traffic signals and storm water improvements. It was extremely important for Joplin to have an accessible eastwest corridor in the middle of the city.

Also during this time, Southwestern Bell continued to lay a series of fiber optic cables throughout the city. During the mid 1990s, a fiber optic cable network was carried to the schools and hospitals. The new cable structure was superior to the dated copper cable because it had the ability to carry more information with better clarity and reliability.

A total of 1,224 homes were sold in Joplin in 1994 with an average cost set at $61,863. Also during that year, two companies, Cliffstar Corporation and Roblaw Industries, began operations at the Joplin Industrial Park on North Range Line. Cilffstar, a fruit juice and drink manufacturer, constructed a 50,000-square-foot addition to its existing 75,000-square-foot plant. They built their own plant in the industrial park, but what initially attracted company officials to consider Joplin was a 105,000-square-foot building the Joplin Business and Industrial Development Corporation constructed in 1992. Roblaw, a paper products manufacturer based in Detroit, Michigan, purchased a 108,000-square-foot shell building and began making paper sacks and napkins. The Roblaw shell building was also built by the JBIDC. By 1997, payroll for the 700 employees working at the Joplin Industrial Park reached $14.8 million.

By the mid-1990s, St. John’s built a $4.2 million, 80,000-square-foot four-story medical office building directly south of the main hospital. In 1994, the first kidney transplant operation in the region was performed at St. John’s Hospital.

On October 24, 1996, St. John’s celebrated its 100th birthday. A special banquet, dance and mass were held a few weeks earlier in observance of St. John’s centennial celebration.

In 1995, the largest industrial employer of the Tri-State district, EaglePicher, emerged from bankruptcy and successfully reorganized. The electronics division in Joplin opened a liaison office in Paris, France, to serve the European aerospace industry. The primary focus: EaglePicher’s nickel-hydrogen space battery technology.

On November 1, 1995, Oak Hill Hospital and Freeman Hospital merged. Two months later, Ozark Center joined Freeman Health System. At the time, Ozark Center provided behavioral healthcare to more than 6,000 patients in 26 area locations.

The economic climate improved during the last decade of the millennium. Joplin construction rose from $36.7 million in 1990 to $81 million in 1996. During that same period, Jasper County’s population growth rate increased by 9.2 percent to a total of 98,812 people.

By the 1990s, retail sales in the metropolitan area eclipsed $1 billion for the first time, and in 1997, retail sales topped $1.7 billion. Manufacturing jobs increased as well during the decade. In 1990, 15,000 laborers were employed by manufacturers, and by 1996, manufacturing jobs rose to 35,000.

The burning question of 1999 was how well the computer world would fare with the eminent rollover date of 2000.

Surely there would be a technological disaster! Companies prepared for an epic computer data crash wiping out a half-century of electronic information. Fortunately, none of that occurred January 1, 2000. The Y2K scare turned out to be unfounded.

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2017-2018 Executive Committee

Presented by

Message to the Network from Chairman Ryan S. Melton Make positivity a core value. To minimize or eliminate negativity, you need something equally powerful that can combat it. Find your "why."

Recently, I found myself reading social media comments about a decision city leaders made ... wow, what an exercise in futility that was. After reading way more than I should have--one would have been too much--I put my phone down and became aware of how those comments affected me emotionally. I felt angry and disappointed about what I read and the vitriol that was being spewed. I wasn't upset about the issue but rather the personal character attacks on the people involved with the decision. I didn't feel the way I was feeling because I am a staunch supporter of the decision; personally, I was indifferent. In that moment I was overcome by other people's negativity.

As young professionals, we are charged with taking the baton from previous generations and running the race until it's our time to hand it off to the next generation. I spend a lot time thinking about what will define our time as leaders. Past generations were defined by war, civil rights, good economic times, bad economic times and so many more that I couldn't name them. What if we chose to make positivity a core value of our time in leadership? What if individually and collectively we made the decision to contend for the positive? I use the word contend on purpose because at every turn we will find ourselves surrounded by negativity and specific effort will have to be made to combat it. How would we achieve this? To minimize or eliminate negativity, you need something equally powerful that can combat it. What is equally as powerful as the negativity we will face? I believe the answer to that is this, a strong group of leaders who are not compelled to lead by a "what" but who are compelled to lead by a "why."

If you'll allow me, I'd like to speak personally here. My main motivations for being a leader in YPN and this community aren't defined as whats, i.e. career advancement, financial gain, personal brand, etc. I think all those things are derivatives of good

Ryan Melton, Chairman Shawn Daniel, Co-Chairman Brent Baker, Past Chairman Courtney Barnard Drew Kimble Jennifer Little Emily Marion Stephanie Onstot Tyler Overstreet Megan Tyler Whitney Warren

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business outlook

New YPN Members Ashley Clair American Cancer Society Jaime Dick Payroll Vault of the Four States

civic involvement, but they aren't my motivation.

Mine is much deeper. When I struggle to rise to the occasion, whether that occasion be going to a YPN event after a long day, spending time away from my family to support a local non-profit or attending a City Council meeting to show support for a cause (even in the face of negativity from the opposing opinion), the things that keeps me going aren't the material things I listed above. My "why" has names.

Those names are Abby, Hannah and Matthew. When I need to find my why I look no further than my kids, and I think about what kind of community I want to give them and what opportunities I want them to have, and in that moment I have something infinitely more powerful than the negativity so common in our world. I have my "why," and I find what I need to rise to the occasion.

What is your "why"? Can you define it?

Will we be a generation that makes positivity a core value individually and collectively? If so, just imagine what kind of community we will hand to the next generation.

Ryan S. Melton, Director of Service Excellence Freeman Health System 5

business outlook

Zimmer Radio Inc.

Chad Elliot, Market Manager 2702 East 32nd Street Radiothon for Honor Flight of the Ozarks

Adevsco LLC

Travis Long, Managing Director 1007 West Hill Street, Neosho New Membership

Presented by

Big Brothers Big Sisters of Jasper and Newton Counties Greg Spink, Director 3510 East 3rd Street New Joplin Office

Joplin Area Habitat for Humanity

Scott Clayton, Executive Director 115 South McCoy New Home Dedication with Salvation Army

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER

MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

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Ribbon provided by Countryside in the City

OCTOBER 2017

Ribbon Cuttings

OCTOBER 2017

business outlook

Juvenile Center

Culligan of Joplin

Darieus Adams, Jasper County Elected Official 6th and Pearl Ground Breaking

Jason Keller, General Manager 3735 East 20th Street Open House for New Location

Dalton-Killinger Construction Co., Inc.

Timeless 3D

Charles E. Killinger, Owner-President 1301 West 4th Street 100th Anniversary

Todd Greene, Owner 407 South Pennsylvania Avenue, Suite 204 New Member, New Business

Leadership Joplin 2018 – Engaging Future Community Leaders Applications coming soon!

The Leadership Joplin program provides a foundation for participants to expand their current leadership roles in the community. During the six-month course, class members develop a broad appreciation of our unique quality of life as well as an understanding of the complex opportunities they face as stewards of the community. Do you aspire to become an outstanding leader? Are you interested in cultivating productive professional relationships and a professional presence? Then LJ 2018 is the program for you!

Begins in January │ 12 Sessions │ Concludes in June │ Motive Matters Color Code Training

The Leadership Joplin program was awarded the Programs & Campaigns Award of Excellence by the Chamber of Commerce Executives of Missouri (CCEM) in 2015.

This will be our 35th year with more than 925 alumni graduating from the program.

For questions, contact Ginger LaMar at 417.624.4150 or glamar@joplincc.com.

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business outlook OCTOBER 2017

Our Members Announce presented by Big Brothers Big Sisters will host its 7th Annual Beerfest November 11 at 5 pm at Memorial Hall. There will be lots of great food, craft beers, a silent auction and lots of fun.

If you are a business owner and want to be a sponsor, or donate an item for the silent auction, or you just need more information, email greg@joplinbigbro.org or call 417.626.9244, ext. 1000.

spent one weekend cleaning debris from yards a couple of months after the May 22 tornado, but she remembers driving by the destroyed St. John’s Regional Medical Center. Six years later, she’s back in Joplin as an internal medicine physician at Mercy Clinic Primary Care at 3126 Jackson Ave. Dr. Murray is accepting new patients at Mercy Clinic Primary Care, 3126 Jackson Ave., Suite 200. The phone number is 417.556.3465.

It’s time for those delicious Pink Ribbon Bagels! October 1-31, Panera Bread will donate 25 cents for every Pink Ribbon Bagel sold to Hope 4 You Breast Cancer Foundation. Friday, October 13, Panera will donate 100 percent of bagel sales to Hope! To order, call Panera at 417.626.2300 or download a form on www.hope4youbcf. org. Plan to attend the Pink Ribbon bagel Kickoff at Panera September 28 at 10 am where HOPE will present checks to help provide women in the area with mammograms.

Kathy Blood, EA, president/owner of Blood Tax Service, recently earned the prestigious Fellow designation from the National Association of Enrolled Agents for completing three levels of the National Tax Practice Institute. For more information, call 417.623.2563.

The Joplin History & Mineral Museum is hosting the 2017 Chautauqua: Thomas Hart Benton October 13-14.

Attendees will have a one-of-a-kind opportunity to view rarely seen sketches from Thomas Hart Benton, spend an evening with Benton, and take a mural or historic building walking tour. For more information, go to www.joplinmuseum.org/copy-of-special-events.

The Joplin Convention & Visitors Bureau announced three local stops for the 2017 Kansas City Southern Holiday Express. The train will stop in Anderson, Missouri, at 4 pm December 11; in Joplin at 4 pm December 12; and in Pittsburg, Kansas, at 4 pm December 13. For more information, go to https://www.visitjoplinmo.com/ events/2017/kansas-city-southern-holiday-express.

The City of Joplin will hold its annual auction October 7 beginning at 9 am. The auction will be held in the Street Maintenance Barn located northwest of the Public Works Center, 1301 West 2nd Street. Parking will be available at the Center’s parking lot. The merchandise will be available to the public for viewing from 1-4 pm October 6, and from 8 to 9 am October 7, prior to the start of the auction. The list of auction items is available at http://www.joplinmo.org/auctionlist.

Mercy Hospital Joplin received the Mission: Lifeline® Silver Receiving Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association for the treatment of patients who suffer severe heart attacks. For more information, go to www.mercy.net.

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Little did Betty Murray know when she volunteered during the Joplin tornado cleanup in summer 2011 as a medical student that she would return someday as a doctor. She

The JACC Young Professionals Network and Missouri Southern State University are seeking volunteers for the third annual Networking 101 event Thursday, November 9, at noon. Business professionals are being sought to interact with MSSU students and provide networking tips and advice. Sign up to help at http://bit.ly/2017n101. For questions, contact MSSU Career Services at hirealion@mssu.edu or 417.625.9343.

The Bachelor’s of Science degree program in Industrial Engineering Technology at Missouri Southern State University has been reaccredited by ABET. ABET is the global accreditor of college and university programs in applied science, computing, engineering and engineering technology. For more information, go to www.mssu.edu.

Higher Vision Coaching.Training.Consulting is offering all Joplin Area Chamber of Commerce members a complimentary business tools assessment or one complimentary 90-minute team training session. For more information, go to www. timeforvision.net or call 417.438.4428.

ABE Painting is always proud to offer any Joplin Area Chamber of Commerce member a better experience by providing free touch ups for life with any interior wall or ceiling interior facelift.

Go to www.abepainting.com or call 417.291.4122 to book your complimentary consultation.

V’s Barbershop is taking new clients for two of their newest team members, Cindy Cope and Cindy Smith. To book one of your appointments today, call 417.621.0191 or download the free app on your smart phone.

It’s time to plan ahead! October is here, and with that comes Breast Cancer Awareness. Call the Joplin ProPrint Print Heroes at 417.624.3744 to find out what custom products can be printed for you to show your support!

Fall is in the air and Mystique Boutique has put all of their new fall fashion items on the floor. Make sure to follow them on Facebook for great deals for all of their fabulous Chamber members. For more information, go to www.mystiquebtq.com.

Accelerating trends to outsource payroll and advisory services are continuing, and unlikely to slow down. Companies are swiftly realizing that outsourcing these services is creating enormous savings and improving efficiencies. Time is money! To get started now or for more information, call Payroll Vault at 417.623.0941.

Your first payroll is free.

Sealants are important in the prevention of decay! Fluoride in toothpaste and in drinking water protect the smooth surface of the teeth, but the back teeth need extra protection. Sealants cover the chewing surface of the back teeth and keep out germs and food. Having sealants put on teeth before they decay will also save time and money in the long run by avoiding fillings, crowns or caps used to fix decayed teeth. Go to www.adcofjoplin.com or call 417.782.5005 for your initial consultation with ADC Dental Group.

Mike’s Electrical Contracting now offers complimentary lighting assessments for your home or business to ensure what is most important to you is safe and secure. Call 417.499.1000 for your complimentary consultation.

The Jasper Fire Protection District was awarded a grain bin rescue tube and specialized training in August as part of a Grain Bin Safety Week contest sponsored by Specialty Risk Insurance.

In addition to the first responder awarding and training, Specialty Risk Insurance also coordinated with the National Education Center for Agricultural Safety (NECAS) and Jasper Fire Protection District to hold a free Confined Space Grain Bin Entry seminar for farmers and other community members involved in grain-related industries. For more information, visit specialtyriskinsuranceagency.com.

Pro Musica presents the New Century Saxophone Quartet October 20 at Saint Paul’s United Methodist Church, 2423 W. 26th Street. The concert, which starts at 7 pm, is open to the public at no charge with donations appreciated. For more information, call 417.625.1822, visit www.promusicajoplin.org or check out Pro Musica’s Facebook page.

Freeman Health System announces the addition of Dr. Catherine Nashed to Freeman Heart & Vascular Institute. Dr. Nashed is board-certified in thoracic and general surgery with the American Board of Surgery. Dr. Nashed’s clinic is located at Freeman Heart & Vascular Institute, 1102 W. 32nd St. To schedule an appointment, call 417.347.5001.

Ozark Center, an entity of Freeman Health System, recently celebrated 10 years of providing safe, affordable housing at Magnolia Heights. Opened in 2007, the 23-unit complex provides a bridge to independent living for individuals with chronic mental illness. For more information, go to www. freemanhealth.com.

Active Lifestyle Events, a 501(c)3 organization, announced its flagship event, the Joplin Memorial Run, will add a relay option

The opioid epidemic is one of the largest health issues the nation is facing today. On October 17, this issue will be the focus during the Southwest Missouri Opioid Crisis Summit, hosted by One Joplin, to unite state leaders with our community of healthcare personnel, law enforcement, first responders, pharmacists, government staff, business leaders and concerned citizens as they learn more about this crisis and discuss potential solutions for intervention. The Summit will be held from 8:30 am to 12:30 pm at Missouri Southern State University in the Robert Ellis Young Gymnasium. To register, go to http://www.onejoplin.com/opioid-crisis.html or call 417.624.0153. Pre-registration is required.

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to the half marathon for 2018. Other changes include removing the full marathon. For more information, call 417.825.2710.

Join Priority One Safe-T, LLC for the open house of their new state-of-the-art Rescue Training Center (RTC) October 10 from 1-3 pm at the Northeast Tech Pryor Campus, 6195 West Hwy 20, Pryor, Oklahoma. The RTC is a sixstory structure for Confined Space and Rope Rescue, Fall Protection, HazMat Response and other safety training. Stop by to meet the trainers, tour the structure and find out how the RTC can help your company achieve its safety training goals. For more information and to download the invite, go to: http://www.priority1safe-t.com/upcoming-events.html.

Free OHS Webinar November 16 at 1 pm. The topic is Execution of a Confined Space Rescue: Rescuers Safety Top Priority and will be presented by guest speaker, Chris Koester, owner of Priority One Safe-T, LLC. In this onehour webinar, attendees will learn how to prepare their confined space rescuers emotionally and physically so they are confident and proficient when faced with executing a confined space rescue. To register for this free webinar, click here.

Local Walmart and Sam’s Club stores are joining forces to raise money for Freeman Health System during the annual Children’s Miracle Network Hospitals® campaign. Walmart and Sam’s Club associates, customers and members have raised $3,066,881 for Freeman Health System since 1987. This year’s register campaign runs through October 29. Customers and members can conveniently donate $1 or more when they check out at any local Walmart or Sam’s Club store. For more information, go to www. freemanhealth.com.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by October 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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business outlook OCTOBER 2017

Calendar of Events for October 2017 October 3 9 am Leads Group One Southwest Missouri Bank-32nd and McClelland October 4 9 am Leads Group Three Chamber Office October 6 7:30 am First Friday Coffee Ozarks Coca-Cola Bottling Company 11 am-12:30 pm Manufacturing Day Advanced Training & Technology Center October 9 12 pm Business EXPO Committee Meeting Chamber Office

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October 11 9 am Leads Group Two Chamber Office

October 18 9 am Leads Group Three Chamber Office

October 13 8 am Economic Growth Tour Various Locations 10 am Raising Cyber Security Awareness Group Chamber Office

October 23 11:45 am Chamber Board of Directors Meeting Chamber Office

October 17 9 am Leads Group One Sign Designs 5:30 pm Business After Hours Thomas Jefferson Independent Day School

October 25 9 am Leads Group Two Chamber Office October 26 4-6 pm Business EXPO Exhibitor Workshop Chamber Office

THANK YOU FOR RENEWING 12Eighty-One: Photography................................... 2013

METS Ambulance................................................... 1999

Advance Family EyeCare........................................ 2003

Mid-Land Enterprises.............................................. 2014

Ambassador Shoe Rebuilders................................. 2009

Midwest Fibre Sales - Joplin................................... 2014

Battery Outfitters.................................................... 1998

Missouri Southern State University Athletics.......... 2016

Bishop & Hayes, P.C................................................ 2016

Mitchell's Mobil 1 Lube Express............................. 2016

Carl Richard's Bowling Centers............................... 1954

NAIFA - Southwest MO, Inc.................................... 2004

Children's Miracle Network Hospitals.................... 2016

North Point Church................................................. 2015

CMC Recycling........................................................ 2002

Northpark Mall........................................................ 1993

Community Blood Center of the Ozarks................ 1995

Orient Express......................................................... 2016

Connect2Culture..................................................... 2013

Par Electrical Contractors, Inc................................. 2016

Corner Greer & Associates, Inc.............................. 2009

Peterbilt of Joplin.................................................... 2016

Dance Music Company........................................... 2004

PIC, Inc.................................................................... 2016

Darlington Manufacturing....................................... 2016

Priority One Safe-T, LLC.......................................... 2016

DDS Dentures + Implant Solutions......................... 2013

Raudenbush Financial Services, LLC...................... 2016

Dermatology & Skin Cancer Center....................... 2004

Rib Crib................................................................... 2003

Frank Fletcher Toyota............................................. 2001

Rouse Sheet Metal Co., Inc.................................... 2013

Forest Park Baptist Church...................................... 2010

Saint Paul's United Methodist Church.................... 2004

Granny Shaffer's Restaurant.................................... 1995

Sapp Design Associates Architects, P.C................. 2009

Greystone IT Services............................................. 2016

SCORE of Southwest Missouri................................ 2014

Higdon Florist......................................................... 2001

Scottish Rite, Valley of Joplin.................................. 2014

Hometown Bank, N.A............................................. 1997

Skinovations Day Spa.............................................. 2016

Images in Tile USA.................................................. 2004

State Farm Insurance - Karen Rutledge.................. 2016

Industrial Control Systems, Inc............................... 2016

Sunbelt Rentals....................................................... 1996

Ivey's Service Center............................................... 2016

Team Threads LLC.................................................. 2016

Joe's Garage of Joplin............................................ 2016

TownePlace Suites................................................... 2011

Joplin Area Habitat for Humanity........................... 1999

U.S. Flooring Company, Inc.................................... 2016

KM Guru Marketing................................................ 2013

Webcon, Inc............................................................ 2015

Kriz-Davis Co........................................................... 1951

The Wild Flower...................................................... 2016

L & R Supply, LLC................................................... 2011

WTI - Joplin Campus.............................................. 2004

The Lion's Den........................................................ 2007

Yakel Painting Company......................................... 2016

Lyerla Sheet Metal Heating and Air, LLC................ 2004

ZAF Energy Systems............................................... 2016

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October is National Cyber Security Awareness Month The internet touches almost all aspects of everyone’s daily life, whether we realize it or not. National Cyber Security Awareness Month (NCSAM) is designed to engage and educate public and private sector partners through events and initiatives to raise awareness about the importance of cybersecurity, provide them with tools and resources needed to stay safe online, and increase the resiliency of the nation in the event of a cyber incident.

Find out more at www.ftc.gov/tips-advice/business-center/guidance/start-security-guide-business. Take the Cyber Security 101 Quiz at smallbusinessbigthreat.com/missouri/.

More details to follow for a collaboration training series with Small Business & Technology & Development Center & your Joplin Area Chamber of Commerce.

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business outlook OCTOBER 2017

Welcome New Members

Michael S. Johnson, LLC Consultants 4082 Cedar Drive Joplin, MO 64804 417.434.2381 Michael S. Johnson, Principal Sponsor: Jim Kesler, JACC Holly McMullin Massage Therapist - Licensed 1823 South Empire Avenue Joplin, MO 64804 903.423.7922 Holly McMullin, Owner Sponsor: Jim Kesler, JACC

US Vets 4 Yisrael, LCC Consultants 24706 State Highway 171 Webb City, MO 64870 417.593.6329 www.usvets4yisrael.net Holmes Bond, Development & Implementation Sponsor: Ginger LaMar, JACC Blue Lake Design Graphic/Web Design 207 Sherri Lane Carl Junction, MO 64834 832.561.5196 www.bluelakedesign.com Anne McLaughlin, Owner/Graphic Designer Sponsor: Jim Kesler, JACC T-Mobile Premium Dealer (Wireless Vision) Telephones & Service - Cellular 101 North Range Line Road, Suite 25 Joplin, MO 64801 417.206.0620 www.wirelessvision.com Brady Rather, Retail Store Manager Sponsor: Jim Kesler, JACC The Silver Spoon Barn & Event Center Meeting/Banquet/Conference Facility 4975 East Zora Street Joplin, MO 64801 417.499.0069 www.thesilverspoonbarn.com Kamber Smith, Owner Sponsor: Jim Kesler, JACC 12

Rockstar Design, LLC Web/Graphic Design 1662 Betenbough Way Webb City, MO 64870 417.499.9217 www.rockstardesign.biz Shaun Hampton, Owner Sponsors: Ryan Jackson, Zimmer Radio, Inc., Sherry Noller, Missouri Southern State University; Ginger LaMar, JACC

The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services. Visit the Chamber’s online member directory at cca. joplincc.com/businesssearch.aspx.

Invite your clients or vendors to join your 5-Star Accredited Chamber. Contact Membership Sales Strategist Jim Kesler at 417.624.4150 or jkesler@ joplincc.com.

Fill out the member application to join the Chamber at http://cca.joplincc.com/newmemapp. aspx?dbid2=mojop.

By Karen Bradshaw, Director of the Center for Entrepreneurship at Missouri Southern State University

Your firm’s financial health and profitability depend upon your ability to use your financial information to make good

business decisions.

Benjamin Franklin provided good advice when he said, “Diligence is the mother of good luck.” In order to have financial success in business, you need to be diligent in taking action to maintain and improve your company’s financial situation. Consider using some of these financial management planning techniques.

1. Cash is king; budget carefully. Develop a cash flow budget that will help you to anticipate when you will have cash inflows of revenue and cash outflows of expenses. This will help you prevent cash shortfalls.

Seasonal sales fluctuations are common in many industries. You want to make certain you will have adequate cash to cover your expenses. Revise your budget if necessary and pay attention to historical trends.

2. Manage your expenses. Since the cost of products and services in the marketplace will fluctuate, make certain you are not overpaying.

Examine quantity discounts and better payment terms. Examine operating expenses for possible cost reductions. How can you reduce your rent, transportation and other operating expenses?

Remember, you are running your business to make a profit. If you cannot control your expenses, you will not be profitable.

3. Barter if possible. Many companies barter services with one another. You may exchange services or products with another company and not use cash in the transaction. This method can help save money. Photographers, graphic designers, media firms and attorneys are just a few of the firms that barter on a routine basis.

4. Monitor your inventory. Carefully analyze inventory turnover to decide which products are selling well and which ones are not selling. Do not tie up your cash in inventory that is not going to meet the needs of your customers and will not help you to be profitable. Consider how you can improve your supply chain and maintain good relationships with suppliers.

5. Collect accounts receivables quickly. Are your accounts receivables current or are you in a pattern of not being paid on time for services you perform and goods you sell? Do you email invoices and follow up on overdue accounts? The longer you wait to collect, the less likely you will be paid.

6. Examine your financial statements on a regular basis. Review your income statements, balance sheets and cash flow statements. Is your business profitable? Are your expenses out of control? Are you adding value to your company? Do you compare your company financials with other similar companies in your industry?

Following are workshops that can assist you in your quest to understand how to manage the finances of your business successfully.

OCTOBER 2017

6 Tips for Managing Business Finances

business outlook

Business Financials: The Basics The first in a series of three, this training is designed for business owners, managers and those who want to learn how to turn financial statements into useful management tools.

Participants will review the accounts listed on the profit and loss statement and balance sheet and will learn how to calculate several useful ratios from these financial statements. Participants will then learn how to make business decisions from this information.

Date: October 18 (Wednesday), 2-4 pm Location: Plaster Hall Room 108, MSSU Cost: $49 Increasing Profitability Through Data Analysis Using BizMiner BizMiner is an analytical database that provides industry financial reports for over 30,000 banking professionals; hundreds of accounting, valuation, CRE and consulting firms; and universities.

The database provides industry financial ratios, balance sheet data, detailed profit and loss statements, and industry market statistics.

Participants will learn key elements of comparing their current financial data or their proposed start-up business financial projections with industry-standard financial data of firms in similar industries.

Date: October 26 (Thursday), 3:30-4:30 pm Location: Plaster Hall Room 108, MSSU Cost: No cost

13

business outlook OCTOBER 2017

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Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

STARTING A SMALL BUSINESS: THE FIRST STEPS

WINNING GOVERNMENT CONTRACTS: THE FIRST STEPS

Participants will have an opportunity to assess their

Overview of first steps associated with winning

business idea, learn about the importance of planning,

government contracts, including registrations and

discuss legal and regulatory requirements, learn about

certifications. Also covers the Missouri Procurement

marketing strategies and identify sources of financing.

Technical Assistance Center services available to

Each participant will receive a start-up manual.

assist Missouri businesses in all aspects of government

October 6 (Friday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $29 per business (up to two attendees) MICROSOFT EXCEL LEVEL 1

Participants will learn how to build, format, save and print Excel workbooks, learn how to create basic worksheets with text, numbers, formulas and functions, how to use ribbons, the help system and other Excel features, and

contracting.

October 19 (Thursday), 1-4 pm Location: Plaster School of Business, MSSU, Suite 107A Cost: $38 (registration deadline is 10/17). To register, call 417.625.9353 or email behrensp@ missouri.edu.

MICROSOFT EXCEL LEVEL 2

This training will cover new intermediate features of

find out how to insert, delete, move and copy data, and

Microsoft Excel. Participants will learn about advanced

how to create and modify charts. Participants will receive

functions, solving formula errors, how to apply absolute

a manual and completion certificate.

and relative cell references, how to link cells between

October 10 (Tuesday), 1:30-4:30 pm, and October 12 (Thursday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $124 per attendee BENEFITS OF INTERNSHIPS FOR BUSINESSES Learn the differences between paid and unpaid

internships, national guidelines, what makes a good internship description and ways to promote internships to MSSU students.

multiple worksheets, sort and filter data, and use goal seek, creating pivot tables and charts, and apply advanced chart features and use SmartArt and objects.

Each participant will receive a manual and completion certificate.

October 24 (Tuesday), 1:30-4:30 pm, and October 26 (Thursday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $124 per attendee

October 11 (Wednesday), 3-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: No cost

BUSINESS FINANCIALS: THE BASICS

QUICKBOOKS DESKTOP: UTILIZATION, TIPS & TRICKS

profit and loss statement and balance sheet and will learn

How to best use the program and its features.

October 18 (Wednesday), 1:30-4:30 pm Location: Plaster School of Business, MSSU (yellow signs at entrance will list room information) Cost: $79

OCTOBER 2017

business outlook

The first in a series of three, this training is designed for business owners, managers and those who want to learn how to turn financial statements into useful management tools. Participants will review the accounts listed on the how to calculate ratios from these financial statements.

Participants will then learn how to make business decisions from this information.

October 25 (Wednesday), 2-4 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $49 15

business outlook OCTOBER 2017

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

INCREASING PROFITABILTY THROUGH DATA ANALYSIS USING BIZMINER

BizMiner is an analytical database that provides financial reports for over 30,000 banking professionals; hundreds of accounting, valuation, CRE and consulting firms; and universities. The database provides financial ratios, balance sheet data, and detailed profit and loss statements, and industry market statistics. Participants will learn key elements of comparing their current financial data or their proposed start-up business financial projections with industry standard financial data of firms in similar industries.

October 26 (Thursday), 3:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: No cost

16

Find the full schedule of workshops at www.mssutraining.com.

OCTOBER 2017

business outlook

17

OCTOBER 2017

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