OCTOBER 2018 Business Outlook by Joplin Area Chamber of Commerce

BUSINESS OUTLOOK M

OCTOBER 2018 INTERIM PRESIDENT’S MESSAGE PAGE 3

LET US HELP YOU PROMOTE YOUR HOLIDAY OPEN HOUSE PAGE 4

A TRIBUTE TO JIM KESLER PAGE 5

“A beautiful soul is never forgotten.”

James Albert Kesler, Jr.

P R E S E N T E D

PAGE 10

…more announcements and opportunities inside!

December 28, 1965 – September 7, 2018

N E W S L E T T E R

OUR MEMBERS ANNOUNCE

B Y :

BOARD OF DIRECTORS 2018-2019 EXECUTIVE COMMITTEE Brandon Davis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chairman of the Board Jerrod Hogan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chairman Elect of the Board Kelli Perigo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasurer Clive Veri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Past Chairman of the Board Louise Secker . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vice Chairman Membership/ Community Development Services Brent Baker . . . . . . . . . . . . . . . . . . . . . . . . . . . Co-Vice Chairman Membership/ Community Development Services Betsy Kissel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Co-Vice Chairman Economic/ Workforce Development Services

DIRECTORS

Gina Atteberry Rick Grise Todd Chenault Jacqueline Hackett Jeremy Drinkwitz Mark Johnson Donovan Edwards Dr. Alan Marble Chad Greer

5 LEVEL SPONSORS

PARTNERSHIP

S T A R

City of Joplin Crossland Construction Company Downstream Casino Resort Liberty Utilities – Empire KOAM-TV/FOX 14 - KFJX SNC Squared Stronghold Data LLC

CHAIRMAN LEVEL

EX-OFFICIO DIRECTORS Sam Anselm John Bartosh Dr. Thomas Burke Shawn Daniel Mike Gray

PLATINUM LEVEL

Dr. Brad Hodson Dr. Melinda Moss Sergio Rizo Marilyn Ruestman Gary Shaw

CHAMBER STAFF EXECUTIVE Terry Wachter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interim President Tonya Sprenkle . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer/Vice President Lisa Kelly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Assistant

FINANCE & MARKETING Samantha Doubledee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finance Manager Erin Slifka . . . . . . . . . . . . . . . . . . . . . . . Marketing & Public Information Manager

MEMBER SERVICES Ginger LaMar, IOM . . . . . . . . . . . . . Director of Member Services & Development Stephanie McGrew . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special Events Manager Reggie Powers . . . . . . . . . . . . . . . . . . . . . . . . . . . Membership Sales Strategist

ECONOMIC & WORKFORCE DEVELOPMENT

Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills H.E. Williams, Inc. Joplin Floor Designs Joplin Globe Publishing Company Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Results Radio, AMI Radio Group Southwest Missouri Bank US Bank, N.A.

PRESIDENT LEVEL Arvest Bank BKD, LLP Community Bank & Trust (CBT) Lakeland Office Systems, Inc. Roper Honda Show Me The Ozarks Magazine Weed Whackers, Inc.

Rob O’Brian, CEcD . . . . . . . . . . . . . . . . . . . . Economic Development Consultant Kevin Welch . . . . . . . . . . . . . . . . . . . Director of Business Attraction & Retention Loni Smith . . . . . . . . . . . . . . . . . . . . . . . . Director of Small Business Incubation

ADMINISTRATIVE SUPPORT Lea Schroer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administrative Assistant Debra Anderson . . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Services Assistant

FIND US AT:

Joplin Area Chamber of Commerce 320 E. 4th Street, Joplin, MO 64801 (P) 417.624.4150 (F) 417.624.4303

www.joplincc.com /joplinchamber /joplinchamber

DIRECTOR LEVEL Cable ONE Business Choice Marketing Connell Insurance, Inc. Joplin ProPrint Motive Matters Storm Cloud Marketing

BUSINESS OUTLOOK

Partnership

OCTOBER 2018

INTERIM PRESIDENT’S MESSAGE

According to Wikipedia, “A partnership is an arrangement where parties, known as partners, agree to cooperate to advance their mutual interests. The partners in a partnership may be individuals, businesses, interest-based organizations, schools, governments or combinations. Organizations may partner together to increase the likelihood of each achieving their mission and to amplify their reach.” Terry Wachter As this message is written, there are buses of middle school children outside the Interim President Joplin Area Chamber office window lining up to visit the Advanced Training and Technology Center (ATTC). of Commerce One cannot help but think about the future as you watch all of that energy and human potential. Guiding them to a meaningful, happy, productive role in society is a responsibility, one that requires many partners. Partnering is easily found here. Joplin has a generous heart, one that is willing to work for a common good. Partners can be found in every category named in the definition above. It is evident that the Joplin Area Chamber functions at its best when engaged in teamwork with partners. This applies to the business community as well. The work focuses on shared issues across the broad community spectrum driven by concrete outcomes for the area’s businesses and quality of life. It can be challenging, but if anyone has the ability to address Joplin area challenges, it is our Chamber members and staff. Partnership and teamwork are routine at the Chamber. Very few projects and programs are completed without a sponsor or a partner. The ATTC is an example of our partnership. It is a young partnership that includes the City of Joplin, Crowder College, Workforce Investment Board and the Joplin Chamber. If you have not had a chance to tour it, we would invite you to witness the opportunities available to develop Joplin’s workforce. Last month Crowder began its second year in the ATTC with more than twice the enrollment as last year. Another great example is our Regional Partnership, led by the Joplin Regional Partnership Board. What’s good for one city, helps neighboring communities as well. There are seven counties from Missouri, Oklahoma and Kansas included in that effort to attract new business, and focus on much needed workforce development. Low unemployment rates mandate that we focus on current local and regional businesses to insure they have the people power needed to remain healthy and able to expand. This team supports one another’s efforts to recruit business and build workforce in the region. Manufacturing Day, October 5 at Joplin High School includes numerous partners. It will shine a spotlight on local manufacturing jobs. It offers high school students information about an alternative choice to college and an opportunity to learn that good positions are available here at home. To every Joplin Chamber sponsor and project partner, THANK YOU! Together we make great team work possible and make positive results a reality for the good of the broader community, including the children gathered outside the office window. With sadness I mention that we have again lost someone who worked as an integral member of the Chamber staff. Jim Kesler, former Member Success Strategist, passed away in September in Ohio where he moved to assist his mother. Many of you knew Jim. He will be missed by staff and you as well. Visit his Memorial Page in this month’s newsletter.

BUSINESS OUTLOOK OCTOBER 2018

Learn about two new Missouri initiatives for economic and workforce development

TALENT FOR TOMORROW AND BEST IN MIDWEST SPEAKERS: DATE: TIME: WHERE:

Ms. Zora Mulligan and Mr. Rob Dixon Tuesday, November 13 10:00-11:30 A.M. Joplin Area Chamber of Commerce

Is your business planning on having a holiday open house? Let us know, so the Joplin Chamber can help promote it. Send details to, info@joplincc.com or 417.624.4150 by October 15.

OCTOBER 2018

BUSINESS OUTLOOK

I had not worked with Jim all that long, however, what time I was blessed to be a co-worker I found him to be one of the best. RIP, Jim. You made it to the Greatest Place. – Debra Anderson We loved having Jim as one of the “girls.” He was so fun to work with. Enjoyed his sense of humor and his sarcastic remarks, and his “BAM!” every time he would bring something to me. He will be greatly missed. Go play another round, Jimbo. – Samantha Doubledee From day one of meeting Jim, it was quite clear he was a professional and a “can do kind of guy.” When he joined our staff it was evident he would be a pleasure to work with and he became an important part of our Chamber family. I often heard Jim say, “what can I do to help,” and he always gave his all to making us all look good. I was sad to lose Jim when he chose to move back to Ohio and take care of his mother, but I was shocked to hear of his untimely death. Jim will be missed. My heart and prayers go out to Denise and to Jim’s family. Happy golfing, Jim. – Tonya Sprenkle I met Jim in the late 90s through the Chamber, specifically the Business Expo, We worked together on various committees, etc., eventually becoming good friends. Later on, Jim moved out to Briarbrook and became one of our core guys in what is known as “The Joplin Supply Game.” We play golf all year long, and sometimes in horrid conditions. It never kept Jim away. The guys and I will be even more saddened once winter gets here and Jimmy 2 isn’t around to enjoy a 35 degree day with us! RIP, Jimmy 2. – Randy Brownlow Jimbo. Jim was our very own Jimbo. He was the go-to guy who knew how to do a little bit of everything. He was part of our Member Services team and we worked closely together for whatever anyone needed. He helped me out tremendously with Hot Links golf tournament, where he was in his element. What a great person, and he will truly be missed. – Stephanie McGrew I met Jim at a Chamber Specials Event Committee meeting. We instantly became friends and he has been my best friend ever since. He was liked by many and always worked hard no matter what job he had. He will be deeply missed in the Joplin area communities. – Regina Hammons

BUSINESS OUTLOOK PRESENTED BYâ&#x20AC;¦ OCTOBER 2018

RIBBON CUTTINGS Ribbon provided by COUNTRYSIDE IN THE CITY

Economic Security Midtown John Joines, CEO 1102 South Illinois Avenue Opening of Head Start and Early Head Start

Guaranty Bank Loan Center Jeff Williams, President 1936 South Range Line Road Grand Opening Mercy Hyperbaric and Wound Care Dr. Tobi Yerokun 1905 West 32nd Street, Suite 103 Grand Opening

LET US HELP YOU CELEBRATE!

To schedule a ribbon cutting or inquire about becoming an Ambassador, please call or email Stephanie, 417.624.4150 or stephanie@joplincc.com.

Listening to Your Business by KAREN BRADSHAW, Director of the Center for Entrepreneurship at Missouri Southern State University

“Strategic planning is worthless, unless there is first a strategic vision. –JOHN NAISBITT

Do you have a vision for your company? Have you ever thought about where your company will be three years, five years, or ten years from now? Will your current customers still want to buy your products and services? How will your competition change? Is technology in your industry advancing quickly? What other challenges will your business face? Companies should take a realistic look at the internal and external environmental factors that will affect their firm. Is your business prepared for a natural disaster (i.e. floods, windstorms, etc)? Will the United States experience economic growth this coming year? It is difficult to predict what the future will hold, however, you still need to think about working on a contingency plan to help your company deal with whatever the future may hold. Does your company have a strategic plan? Being prepared for the future is a big part of success in business. A strategic plan is not just a document you pay a consultant to write and then place on your bookshelf to gather dust. Successful planning is a continual process that allows for reasonable and achievable goals, and methods to accomplish those goals. You will need to review, revise, and change your plans in order to meet competitive and environmental forces facing your business. How will you deal with the uncertainty of the future? You start planning! The process of planning forces you to think about options for improving your business. As Dwight D. Eisenhower once said, “In preparing for battle I have always found that plans are useless, but planning is indispensable.” Consider these guidelines when developing your strategic planning initiative:

OCTOBER 2018

BUSINESS OUTLOOK

1. Assess your company’s external environmental situation by carefully examining threats to your business. Examine opportunities for your firm. Are there new regulations and competitors that may be harmful to your firm? Can you capitalize on new technologies to help increase profits? Keep listening to your customers by regularly surveying their opinions. 2. Examine your company’s internal environment by focusing on your firm’s strengths and weaknesses. In what area can your company improve by offering new products or services? Do you have great customer service and satisfied customers, or do you need to train your employees? 3. Identify your company’s mission and goals. What is your firm trying to accomplish in your community? What are the sales, profits, growth, and community involvement goals your business has set? 4. Write detailed action plans. Refer to your company mission and the goals you developed. Devise policies, strategies, and procedures that can help you achieve your goals. Examine what human resources and monetary resources you will need to accomplish these plans. 5. Set dates to complete steps in your action plans. Don’t write plans for the sake of writing plans that are never implemented. In order to succeed, you need to put your plans into action. 6. Review your strategic plan at least once a quarter. Adjust or pivot your plan as needed to meet competitive and environmental conditions. 7. Develop a company contingency plan. Is your firm prepared to deal with these adverse events such as natural disasters and economic downturns? If you want to continue to transform your business into a successful venture, you must be prepared to deal with adversity. Remember, as Antoine de Saint-Exupery once said, “A goal without a plan is just a wish.” Plan for your company’s future in order to insure your firm’s survival and success. Consider a training event that could assist you in planning for your company’s future.

LISTENING TO YOUR BUSINESS This extremely hands-on interactive training event will help you identify where your business is at today and develop your vision for where you want your business to be in three years. Special attention is placed on: Management, Marketing, Finance, Technology, and Operations. Participants will leave this training with a better understanding of what needs to be done now in order to reach their three year goals. A participant workbook will be provided. Date: October 2 (Tuesday) @ 1:30-4:30pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $49

BUSINESS OUTLOOK HARVARD BUSINESS REVIEW | JUNE 20, 2017

OCTOBER 2018

Changing Company Culture Requires a Movement, Not a Mandate by BRYAN WALKER and SARAH A. SOULE

Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult. For organizations seeking to become more adaptive and innovative, culture change is often the most challenging part of the transformation. Innovation demands new behaviors from leaders and employees that are often antithetical to corporate cultures, which are historically focused on operational excellence and efficiency. But culture change can’t be achieved through top-down mandate. It lives in the collective hearts and habits of people and their shared perception of “how things are done around here.” Someone with authority can demand compliance, but they can’t dictate optimism, trust, conviction, or creativity. At IDEO, we believe that the most significant change often comes through social movements, and that despite the differences between private enterprises and society, leaders can learn from how these initiators engage and mobilize the masses to institutionalize new societal norms.

DR. REDDY’S: A MOVEMENT-MINDED CASE STUDY

One leader who understands this well is G.V. Prasad, CEO of Dr. Reddy’s, a 33-year-old global pharmaceutical company headquartered in India that produces affordable generic medication. With the company’s more than seven distinct business units operating in 27 countries and more than 20,000 employees, decision making had grown more convoluted and branches of the organization had become misaligned. Over the years, Dr. Reddy’s had built in lots of procedures, and for many good reasons. But those procedures had also slowed the company down. Prasad sought to evolve Dr. Reddy’s culture to be nimble, innovative, and patient-centered. He knew it required a journey to align and galvanize all employees. His leadership team began with a search for purpose. Over the course of several months, the Dr. Reddy’s team worked with IDEO to learn about the needs of everyone, from shop floor workers to scientists, external partners, and investors. Together they defined and distilled the purpose of the company, paring it down to four simple words that center on the patient: “Good health can’t wait.” But instead of plastering this new slogan on motivational posters and repeating it in all-hands meetings, the leadership team began by quietly using it to start guiding their own decisions. The goal was to demonstrate this idea in action, not talk about it. Projects were selected across channels to highlight agility, innovation, and customer centricity. Product packaging was redesigned to be more user-friendly and increase adherence. The role of sales representatives in Russia was recast to act as knowledge hubs for physicians, since better physicians lead to healthier patients. A comprehensive internal data platform was developed to help Dr. Reddy’s employees be proactive with their customer requests and solve any problems in an agile way. At this point it was time to more broadly share the stated purpose — first internally with all employees, and then externally with the world. At the internal launch event, Dr. Reddy’s employees learned about their purpose and were invited to be part of realizing it. Everyone was asked to make a personal promise about how they, in their current role, would contribute to “good health can’t wait.” The following day Dr. Reddy’s unveiled a new brand identity and website that publicly stated its purpose. Soon after, the company established two new “innovation studios” in Hyderabad and Mumbai to offer additional structural support to creativity within the company. Prasad saw a change in the company culture right away: After we introduced the idea of “good health can’t wait,” one of the scientists told me he developed a product in 15 days and broke every rule there was in the company. He was proudly stating that! Normally, just getting the raw materials would take him months, not to mention the rest of the process for making the medication. But he was acting on that urgency. And now he’s taking this lesson of being lean and applying it to all our procedures.

WHAT DOES A MOVEMENT LOOK LIKE?

To draw parallels between the journey of Dr. Reddy’s and a movement, we need to better understand movements. We often think of movements as starting with a call to action. But movement research suggests that they actually start with emotion — a diffuse dissatisfaction with the status quo and a broad sense that the current institutions and power structures of the society will not address the problem. This brewing discontent turns into a movement when a voice arises that provides a positive vision and a path forward that’s within the power of the crowd. What’s more, social movements typically start small. They begin with a group of passionate enthusiasts who deliver a few modest wins. While these wins are small, they’re powerful in demonstrating efficacy to nonparticipants, and they help the movement gain steam. The movement really gathers force and scale once this group successfully co-opts existing networks and influencers. Eventually, in successful movements, leaders leverage their momentum and influence to institutionalize the change in the formal power structures and rules of society.

PRACTICES FOR LEADING A CULTURAL MOVEMENT 8

Leaders should not be too quick or simplistic in their translation of social movement dynamics into change management

plans. That said, leaders can learn a lot from the practices of skillful movement makers. Frame the issue. Successful leaders of movements are often masters of framing situations in terms that stir emotion and incite action. Framing can also apply social pressure to conform. For example, “Secondhand smoking kills. So shame on you for smoking around others.” In terms of organizational culture change, simply explaining the need for change won’t cut it. Creating a sense of urgency is helpful, but can be short-lived. To harness people’s full, lasting commitment, they must feel a deep desire, and even responsibility, to change. A leader can do this by framing change within the organization’s purpose — the “why we exist” question. A good organizational purpose calls for the pursuit of greatness in service of others. It asks employees to be driven by more than personal gain. It gives meaning to work, conjures individual emotion, and incites collective action. Prasad framed Dr. Reddy’s transformation as the pursuit of “good health can’t wait.” Demonstrate quick wins. Movement makers are very good at recognizing the power of celebrating small wins. Research has shown that demonstrating efficacy is one way that movements bring in people who are sympathetic but not yet mobilized to join. When it comes to organizational culture change, leaders too often fall into the trap of declaring the culture shifts they hope to see. Instead, they need to spotlight examples of actions they hope to see more of within the culture. Sometimes, these examples already exist within the culture, but at a limited scale. Other times, they need to be created. When Prasad and his leadership team launched projects across key divisions, those projects served to demonstrate the efficacy of a nimble, innovative, and customer-centered way of working and of how pursuit of purpose could deliver outcomes the business cared about. Once these projects were far enough along, the Dr. Reddy’s leadership used them to help communicate their purpose and culture change ambitions. Harness networks. Effective movement makers are extremely good at building coalitions, bridging disparate groups to form a larger and more diverse network that shares a common purpose. And effective movement makers know how to activate existing networks for their purposes. This was the case with the leaders of the 1960s civil rights movement, who recruited members through the strong community ties formed in churches. But recruiting new members to a cause is not the only way that movement makers leverage social networks. They also use social networks to spread ideas and broadcast their wins. Leadership at Dr. Reddy’s did not hide in a back room and come up with their purpose. Over the course of several months, people from across the organization were engaged in the process. The approach was built on the belief that people are more apt to support what they have a stake in creating. And during the organization-wide launch event, Prasad invited all employees to make the purpose their own by defining how they personally would help deliver “good health can’t wait.” Create safe havens. Movement makers are experts at creating or identifying spaces within which movement members can craft strategy and discuss tactics. Such spaces have included beauty shops in the Southern U.S. during the civil rights movement, Quaker work camps in the 1960s and 1970s, the Seneca Women’s Encampment of the 1980s and early 1990s. These are spaces where the rules of engagement and behaviors of activists are different from those of the dominant culture. They’re microcosms of what the movement hopes will become the future. The dominant culture and structure of today’s organizations are perfectly designed to produce their current behaviors and outcomes, regardless of whether those outcomes are the ones you want. If your hope is for individuals to act differently, it helps to change their surrounding conditions to be more supportive of the new behaviors, particularly when they are antithetical to the dominant culture. Outposts and labs are often built as new environments that serve as a microcosm for change. Dr. Reddy’s established two innovation labs to explore the future of medicine and create a space where it’s easier for people to embrace new beliefs and perform new behaviors. Embrace symbols. Movement makers are experts at constructing and deploying symbols and costumes that simultaneously create a feeling of solidarity and demarcate who they are and what they stand for to the outside world. Symbols and costumes of solidarity help define the boundary between “us” and “them” for movements. These symbols can be as simple as a T-shirt, bumper sticker, or button supporting a general cause, or as elaborate as the giant puppets we often see used in protest events. Dr. Reddy’s linked its change in culture and purpose with a new corporate brand identity. Internally and externally, the act reinforced a message of unity and commitment. The entire company stands together in pursuit of this purpose.

OCTOBER 2018

BUSINESS OUTLOOK

THE CHALLENGE TO LEADERSHIP

Unlike a movement maker, an enterprise leader is often in a position of authority. They can mandate changes to the organization — and at times they should. However, when it comes to culture change, they should do so sparingly. It’s easy to overuse one’s authority in the hopes of accelerating transformation. It’s also easy for an enterprise leader to shy away from organizational friction. Harmony is generally a preferred state, after all. And the success of an organizational transition is often judged by its seamlessness. In a movements-based approach to change, a moderate amount of friction is positive. A complete absence of friction probably means that little is actually changing. Look for the places where the movement faces resistance and experiences friction. They often indicate where the dominant organizational design and culture may need to evolve. And remember that culture change only happens when people take action. So start there. While articulating a mission and changing company structures are important, it’s often a more successful approach to tackle those sorts of issues after you’ve been able to show people the change you want to see.

BUSINESS OUTLOOK OCTOBER 2018

It’s time for those Pink Ribbon bagels! For every Pink Ribbon bagel purchased at Panera Bread in October, 25 cents will be donated to HOPE 4 You Breast Cancer Foundation. Mark your calendars for October 12 - 100% of the Pink Ribbon Bagel sales go to HOPE4YOU. To download an order form, go to www.hope4youbcf.org or call ahead to Panera for pickup at 417.626.2300. Money raised stays local to help women get mammograms for early detection of breast cancer. Automated Technology Company is seeking three commercial to industrial companies that are currently paying peak demand charges. ATC will be conducting case studies and will be providing free equipment to qualifying businesses that track and notify when approaching peak thresholds. Contact Frank Thompson at fthompson@atcjomo.net or 417.622.2220. Join The Arc of the Ozarks on Saturday, October 27 for Trick or Trot, a 5K, 10K and 1 mile fun run at Mercy Park, 3020 Saint John’s Boulevard. There will be a costume contest and post race food. To register, call 417.625.4826 or go online at www.thearcoftheozarks.org/upcoming-events. Activities start at 8:00 am. For over 50 years, The Arc of the Ozarks has been serving individuals with disabilities. Funds raised will go directly to services provided in and around Joplin. Ryan Jackson has joined Impact Benefits as a Benefit Consultant. If your company is looking to increase employee retention, simplify benefit communication and enrollment, control rising costs, or navigate the ever-changing Affordable Care Act mandates, please contact Ryan at ryan@impactbenefitsllc.com to schedule a free consultation and analysis of your employee benefits package. You can make a difference! You’ve been looking around and keep thinking maybe there is something you can do. You see things that need to be done, but don’t know where to start. You love Joplin and want to see the city grow and improve. But where to start? The Downtown Joplin Alliance can help! They have many opportunities for you to get involved and make a difference in our community. Whether it’s at events, on committees, or wielding tools, your talents are needed! Visit their website, www.downtownjoplin.com, and scroll down to “How Can I Get Involved,” or contact Lori Haun at 417.529.3888.

Joplin Public Library is excited to introduce Hoopla, a brand new, revolutionary library lending service! Patrons can now borrow thousands of videos and music albums right from a smartphone, tablet or web browser. This easy-to-use digital lending platform is available to all Joplin Public Library patrons 10 using web browsers or Apple devices. Hoopla is a program that

OUR MEMBERS ANNOUNCE PRESENTED BY…

allows Joplin Public Library patrons to use their library account to electronically borrow movies, TV episodes and music albums and access them from any compatible device. Using cloud computing, patrons can borrow titles using a home computer, begin watching on a tablet, and resume using a smartphone – anywhere there’s an Internet connection! The app is designed for users of all ages and skill levels, and is as easy to navigate as the library shelves. Best of all, with mobile devices, Hoopla allows you to take the library with you wherever you go! Patrons will enjoy access to over 300,000 videos and music albums! Simply find a title, click “Borrow,” and watch or listen wherever you are. When your lending period expires titles are automatically removed from your library, making late fees a thing of the past. Hoopla was designed and published by Midwest Tape, LLC. Midwest Tape has been a leader in library media service for over 25 years. For more information, call the Library at 417.623.7953 or visit their website, www.joplinpubliclibrary.org. Join the Boys and Girls Club of Southwest Missouri at Club Comingo Casino Royale on Saturday, October 6 at Indigo Sky Casino. Special guest speaker is Christian Okoye, the Kansas City Chiefs’“Nigerian Nightmare.” General admission includes a seated dinner, cash bar, and silent and live auctions, all for a winning good time! Tickets can be purchased at http://clubcomingo.com/, or call the Club for more information at 417.623.8072. Discounted hotel rooms are also available at Indigo Sky Casino Hotel; call 888.992.7591 and ask for the Boys and Girls Club rate. Integrity Home Care + Hospice is pleased to announce that Ashley Espy, BSN, RN, CHPN has been promoted to Executive Director of Hospice. Espy joined Integrity in 2014 as a clinical director in Springfield, MO, and then transitioned into the hospice administrator role over southern Missouri in 2016, where she has served since. Espy has a compassionate heart and is dedicated to helping people and their families

through their end of life journey. She has over 10 years of nursing experience, six of those years being focused on hospice. Espy, a military veteran, graduated in 2008 with an ASN from Cox College of Nursing, then received her BSN from Western Governor’s University in 2012. Espy’s primary emphasis will be to lead Integrity’s hospice operations across the organization’s footprint. She is passionate about community education on death and ensuring that quality hospice care is delivered. Integrity Home Care + Hospice is a team of professionals dedicated to living out a passion for improving the healthcare system. Integrity is blessed to have Espy in a key role and looks forward to the many opportunities ahead. Renewed Mental Health, LLC has entered into a partnership with College View Manor Senior Living to provide services to their residents related to improving mental health. These programs offer ways to help residents better understand themselves and provide self-help strategies whether they are dealing with depression, anxiety, grief, pain management or emotional problems. Additionally, Renewed Mental Health will provide individual counseling sessions to residents. This fall the Wildcat Glades Friends Group will be hosting Preschool Nature Connections programs and Yoga in Nature for Kids, Yoga for Adults, Forest Night Hike for older kids, and Ghostly Glades. All programs will be held at the Creek Pavilion along Shoal Creek in Wildcat Park. Participants should bring a blanket or towel to sit on and reusable water bottles for these outdoor programs. All programs are free of charge, but registration is requested. To register, please email robin@wildcatglades.org. Classes are limited to the first 20 students registered for preschool and yoga classes. For more information about Wildcat Glades Friends Group and current updates on programs, visit www.facebook.com/ WildcatGladesFriendsGroup or email robin@wildcatglades.org. Pro Musica invites you to the Aeolus (string) Quartet on Thursday, October 25, at 7:00 pm at First Community Church, 2007 East 15th Street. Formed in 2008 at the Cleveland Institute of Music, the Aeolus Quartet consists of violinists Nicholas Tavani and Rachel Shapiro, violist Caitlin Lynch, and cellist Alan Richardson. Since its inception, the all-American quartet has been awarded prizes at nearly every major competition in the United States and performed across the globe with showings “worthy of a major-league quartet” (Scott Cantrell, Dallas Morning News). They were the 20132015 Graduate Resident String Quartet at the Juilliard School, and they currently make their home in New York City. The Quartet has performed across North America, Europe, and Asia and in many prestigious venues, is dedicated to bringing music into the community, and has been widely recognized

for their highly innovative and engaging outreach programs. Sponsored, in part, by Richard & Teresa Massa and the Missouri Arts Council, a state agency. Arts Education Events sponsored by the Fred & Rebekah Hughes Charitable Trust. Dine United 2018: These restaurants are Living United by contributing a portion of their revenues during October to United Way of SW Missouri and SE Kansas. Please notify staff upon arrival that you support United Way. Planning a business lunch/meeting? Please consider one of these restaurants and mention United Way: October 5, On the Border, Club 1201 (lunch 11 am-3 pm); October 9, McAlister’s Deli, Club 609; October 11, Panda Express, Granny Shaffer’s on North Range Line Road, Club 1201 (lunch 11 am – 3 pm); October 16, Club 609; October 18, On the Border, Club 1201 (lunch 11 am – 3 pm); October 23, Club 609; October 25, Old Chicago, Club 1201, (lunch 11 am – 3 pm); and October 30, Club 609.

OCTOBER 2018

BUSINESS OUTLOOK

Join the Home Builders Association of Southwest Missouri on Friday, October 5 for their 2018 Fall Golf Tournament at Schifferdecker Golf Course. Registration fee is $75 per person and includes green fees, cart and snacks. Contact cheryl@hbabuilders.com or call 417.623.5205 for more information. Connell Insurance will present 2018 Hot Topics for Employers, a free seminar on Friday, November 2, 8:30 am to 12:15 pm at the Branson Hilton Convention Center, 200 East Main Street in Branson. To register, go to https://www.connell.com/blog/connells-2018-fallconference/. Speaker will be Jennifer A. Mueller, Attorney at Law with Baird Lightner Millsap. The 414th Military Police will hold a Four Man Scramble at Schifferdecker Golf Course on Sunday, October 14 at 8:00 am. Registration is $200 per four person team, and there will be several fun contests. Contact Sgt. Kaleb Robertson at 573.552.2609 or robertsonkaleb@yahoo.com for more information. Joplin ProPrint has partnered with Joplin Workshops, Inc. to provide jobs for JWI employees through the purchase of locally produced screen-printed t-shirts and embroidery apparel. Contact Curt Medlin at Joplin ProPrint, 417.624.3744, for more information.

Please submit your “Our Members Announce” items by the tenth of the month to info@joplincc.com. 11

BUSINESS OUTLOOK SMALL BUSINESS & TECHNOLOGY DEVELOPMENT CENTER

OCTOBER 2018

MISSOURI SOUTHERN STATE UNIVERSITY | THE ROBERT W. PLASTER SCHOOL OF BUSINESS 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 • Fax: 417.625.9782

OCTOBER TRAINING EVENTS LISTENING TO YOUR BUSINESS

This extremely hands-on interactive training event will help you identify where your business is at today and develop your vision for where you want your business to be in three years. Special attention is placed on: Management, Marketing, Finance, Technology, and Operations. Participants will leave this training with a better understanding of what needs to be done now in order to reach their three year goals. A participant workbook will be provided. Date: October 2 (Tuesday) @ 1:30-4:30pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $49

THE BASICS IN GOVERNMENT CONTRACTING

This introductory seminar is an overview of critical first steps associated with winning government contracts, including registrations and certifications. The seminar also covers MO PTAC services available to assist Missouri businesses in all aspects of government contracting. Date: October 3 (Wednesday) @ 1:30-4:00pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $39

STARTING A SMALL BUSINESS: THE FIRST STEPS

Before you start a business, be certain to attend this seminar. Participants will have an opportunity to assess their business idea, learn about the importance of planning, discuss legal and regulatory requirements, learn about marketing strategies, and identify sources of financing. Each participant will receive a Start-up Manual. Date: October 4 (Thursday) @ 1:30-4:30pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $29/business (up to 2 attendees)

MICROSOFT EXCEL LEVEL 1

Learn the practical uses of Microsoft Excel. Participants will be given an overview of Excel and will learn how to build, format, save, and print Excel workbooks. During this training event, participants will learn how to create basic worksheets with text, numbers, formulas, and functions. Learn to utilize ribbons, the help system and other Excel features. Find out how to insert, delete, move, and copy data. Learn how to create and modify charts. Each participant will receive a manual and completion certificate. (Note: This is a 2-day training) Date: October 9 & 11 (Tuesday & Thursday) @ 1:30-4:30pm (both days) n Location: MSSU, Plaster Hall, Room 106 n Cost: $124

BUSINESS FINANCIALS: THE BASICS

The first in a series of three, this training is designed for business owners, managers, and those who want to learn how to turn financial statements into useful management tools. Participants will review the accounts listed on the Profit & Loss statement and Balance Sheet and will learn how to calculate several useful ratios from these financial statements. Participants will then learn how to make business decisions from this information. Date: October 10 (Wednesday) @ 2:30-4:30pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $49

VALUE PROPOSITION CANVAS

A business model is the foundation upon which an organization’s strategy is constructed. In our dynamic economy, companies must review their business model on a regular basis to maximize their performance and increase their profits. The Value Proposition Canvas is a tool to analyze a company and to more clearly understand their customers, create better products, and grow businesses. Date: October 18 (Thursday) @ 1:30-3:00pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $39

LIVEPLAN: BUILDING A BUSINESS PLAN

Whether you are starting a business, trying to obtain financing from lenders or investors, or expanding your company, you should consider writing a business plan. Live Plan is an online business planning software that works on any type of computer with an Internet connection. You can construct a business plan and financial statements, which can be accessed by multiple users. This workshop will introduce you to the Live Plan software and provide tips on writing a successful business plan. Each participant, who are MSSU SBTDC, will receive 90-day access to Live Plan. Date: October 19 (Friday) @ 2:00-3:00pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $39

MICROSOFT EXCEL LEVEL 2

This training will cover the new intermediate features of Microsoft Excel. Participants will learn about advanced functions, solving formula errors, and about how to apply absolute and relative cell references. In addition, they will learn to link cells between multiple worksheets, sort and filter data, and use goal seek. Find out about creating pivot tables and charts. Participants will learn how to apply advanced chart features and use SmartArt and objects. Each participant will receive a manual and completion certificate. (Note: This is a 2-day training) Date: October 23 & 25 (Tuesday & Thursday) @ 1:30-4:30pm (both days) n Location: MSSU, Plaster Hall, Room 106 n Cost: $124

ANALYZING AND MANAGING CASH FLOW

The second in a series of three, this training is designed for those who want to know how to turn financial statements into useful management tools. During this course, participants will take a close look at where cash comes from, where it’s used in day-to-day business, and learn to identify and correct cash flow problems. Date: October 30 (Tuesday) @ 2:30-4:30pm n Location: MSSU, Plaster Hall, Room 108 n Cost: $59

The fourth chapter of Monday Morning Leadership by David Cottrell was regarding the “Do Right” rule. Jeff arrived this week earlier than normal. He was again in a panic and felt he needed extra time this Monday. Jeff started out by telling Tony that he went through the personnel files and compared them to how he would rank the superstars, middle stars, and the falling stars. He found several inconsistencies and, in some cases, his Thank you to our YPN program sponsor… falling stars had better performance reviews than the superstars. He noticed that he was lumping everyone as a middle star when it came to recognition and performance improvement. Jeff recognized this was lazy work on his part and understood why some former employees felt abused. He committed to begin this week on coaching and to recognize his employees more appropriately in their performance review. Now we go back to Jeff’s reason for his panic this week. Three weeks ago, he discovered that one of his superstar employees had been drinking on the job. Jeff had a conversation with him and had him sign a document stating he understands the company policy and code of ethics, and the next occurrence would lead to termination. This past Friday Jeff personally witnessed him drinking on the job again. Jeff feels very conflicted as this employee is great with clients, dependable, consistent, and knowledgeable. As Jeff is trying to sort out this situation in front of Tony he mentions that nobody else knows about the situation, as Human Resources would terminate him immediately if they found out. Jeff also remembers what Tony said about not lowering the bar of the organization. Tony understood where Jeff was coming from as he had to deal with a similar situation before. He told Jeff that he was not going to make this decision for him, but he wanted to ask a few questions to help with his decision-making process. Does the member of your team understand the company policy? Do you believe the policy and your expectations are reasonable and fair? Jeff answered yes to both. But then Jeff began making excuses for this employee’s behavior. He is one of his superstars and he has so few of them now, and that he is just going through some personal issues. Tony paused before asking his next question. “So, what is the right thing to do?” Jeff felt like he didn’t know what to do. Tony then began to explain that the best decisions are normally made before you are in a crisis. He learned this from a pilot friend of his. Tony’s friend said that every conceivable problem that could happen to him while flying the plane had been simulated, documented, and placed in a contingency manual in the cockpit. This manual documented everything that can go wrong and the actions to correct it. Pilots do not make decisions when they are in a crisis, they implement plans that were made before the crisis. By this point Jeff felt Tony’s message was clear but very difficult. He was going to speak with Human Resources as soon as he could regarding the situation. The two final points from this Monday were as follows: n Develop your action plan before you are in a crisis; and n Guard your integrity like it’s your most precious management possession. —Shawn Daniel YPN Chair 2018-2019

OCTOBER 2018

BUSINESS OUTLOOK

Business Banking Relationship Manager, Commerce Bank

2018-2019 YPN EXECUTIVE COMMITTEE Shawn Daniel Chairman

Jennifer Little Co-Chairman

Ryan Melton Past Chairman

YPN NEW MEMBER Derek Wohlfarth Joplin Miners

Joe Malin Hayley Sirmon Whitney Warren Dale Clark Alex Gandy Courtney Barnard Drew Kimble Sergio Rizo Ray Moore Heidi Smorstad

BUSINESS OUTLOOK OCTOBER 2018 14

Lamar Lands New Seed-Coating Plant A long-time Oregon seed supplier plans to expand to Lamar with a new plant to open sometime next year. The company has been in business since 1956 and the Lamar plant will employ roughly 38 people. The Lamar operation will be a seed-coating plant. Smith Seed coats both grass seed and legumes with substances that enhance and help their growth. Smith’s coating products can sometimes include fertilizers, nutrients or other chemicals. The company is focused on agriculture and does not make retail sales. “We’re very excited about Smith Seed locating here in Lamar,” Lamar Mayor Kent Harris said. “You know, coming from way, way out of state… they were looking to move east and serve their customer base in this area. We’re very thankful that they saw Lamar, saw a really good opportunity here. Sometimes people might overlook Lamar, but Smith Seed did not and we’re very thankful that they did not and we’re looking forward to the relationship.” Galen Troyer, the company’s general manager, said that Smith Seed is “excited for this opportunity. We look forward to a long and successful relationship with our Midwest customers, the city of Lamar and the state of Missouri.” Smith Seed started as a grass-seed processing and cleaning company more than half a century ago and now has hundreds of clients across the globe.

OCTOBER 2018

BUSINESS OUTLOOK

2019

Engaging Future Community Leaders

APPLICATIONS COMING SOON The Leadership Joplin program provides a foundation for participants to expand their current leadership roles in the community. During the six-month course, class members develop a broad appreciation of our unique quality of life as well as an understanding of the complex opportunities they face as stewards of the community. Do you aspire to become an outstanding leader? Are you interested in cultivating productive professional relationships and a professional presence? Then LJ 2019 is the program for you! Begins in January | 12 Sessions | Concludes in June Motive Matters Color Code Training The Leadership Joplin program was awarded the Programs & Campaigns Award of Excellence by the 2015 Chamber of Commerce Executives of Missouri (CCEM). This will be our 36th year with more than 925 community leaders graduating from the program. For questions, contact Ginger LaMar at 417.624.4150 or glamar@joplincc.com.

ONLY FOUR SEATS LEFT! The “Future Focused” Economic Growth Tour will be held on October 19, 2018. Tour the Joplin area and learn of economic and community development projects, new and expanded education, healthcare and business facilities. n Meet at the Joplin Area Chamber of Commerce at 7:45 a.m. n Board a chartered bus and begin our tour of the Joplin area, have lunch at Thomas Jefferson Independent Day School. n Back at the Chamber office at 1:00 p.m. THANK YOU TO OUR SPONSORS: EaglePicher Technologies US Bank Thomas Jefferson Independent Day School E-Mail Lisa today to get your spot, lisa@joplincc.com. There is no cost to you to see the growth that continues in our community. SAVE THE DATE for next year’s tour on October 18, 2019!

BUSINESS OUTLOOK

WELCOME NEW MEMBERS

OCTOBER 2018

THANK YOU FOR RENEWING…

12Eighty-One: Photography . . . . . . . . . . . . . . . . . . . ACCESS Family Care . . . . . . . . . . . . . . . . . . . . . . . . . . Ambassador Shoe Rebuilders . . . . . . . . . . . . . . . . . . . Automated Technology Company LLC . . . . . . . . . . . . . Baker Color Warehouse . . . . . . . . . . . . . . . . . . . . . . . Briarbrook Golf Course . . . . . . . . . . . . . . . . . . . . . . . . Cardinal Detecto Mfg. . . . . . . . . . . . . . . . . . . . . . . . . Casey’s General Stores, Inc. . . . . . . . . . . . . . . . . . . . . . Choice Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . Community Clinic of Southwest Missouri . . . . . . . . . . . Connect2Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . Connell Insurance, Inc. . . . . . . . . . . . . . . . . . . . . . . . . Corner Greer & Associates, Inc. . . . . . . . . . . . . . . . . . . Courtney’s Candles and Creations, Inc. . . . . . . . . . . . . . Dance Music Company . . . . . . . . . . . . . . . . . . . . . . . Davis CPA Group, LLC . . . . . . . . . . . . . . . . . . . . . . . . . EaglePicher Technologies, LLC . . . . . . . . . . . . . . . . . . Economic Security Corporation of Southwest Area . . . . First Missouri Insurance Agency . . . . . . . . . . . . . . . . . FirstTrust Home Loans . . . . . . . . . . . . . . . . . . . . . . . . Food 4 Less . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fyzical Therapy & Balance Centers . . . . . . . . . . . . . . . . GalaxSea Cruises & Tours . . . . . . . . . . . . . . . . . . . . . . The Glenn Group at Keller Williams Realty . . . . . . . . . . . Great Plains Federal Credit Union . . . . . . . . . . . . . . . . Hackett Hot Wings, LLC . . . . . . . . . . . . . . . . . . . . . . . Higdon Florist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HOPE 4 You Breast Cancer Foundation . . . . . . . . . . . . . Images in Tile USA . . . . . . . . . . . . . . . . . . . . . . . . . . . Industrial Control Systems, Inc. . . . . . . . . . . . . . . . . . . Ivey’s Service Center . . . . . . . . . . . . . . . . . . . . . . . . . Johnson Floor & Home Carpet One . . . . . . . . . . . . . . . JOMO Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ralph King Body & Frame . . . . . . . . . . . . . . . . . . . . . . L & R Supply, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . Layne Electric Company, Inc. . . . . . . . . . . . . . . . . . . . . The Lion’s Den . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lozier Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . Lyerla Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . Madison Pet Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . Mercy Hospital Joplin . . . . . . . . . . . . . . . . . . . . . . . . METS Ambulance . . . . . . . . . . . . . . . . . . . . . . . . . . . Mid-Land Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . MJ Surveying, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . North Point Church . . . . . . . . . . . . . . . . . . . . . . . . . . Orient Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powerwashing Plus, LLC . . . . . . . . . . . . . . . . . . . . . . . Quality Lawn LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . Ramsey Media Works, LLC . . . . . . . . . . . . . . . . . . . . . Redico Industrial Supply, Inc. . . . . . . . . . . . . . . . . . . . Rib Crib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rotary of Joplin - Daybreak Club . . . . . . . . . . . . . . . . . Saint Paul’s United Methodist Church . . . . . . . . . . . . . Scottish Rite, Valley of Joplin . . . . . . . . . . . . . . . . . . . . Signature Interior Expressions . . . . . . . . . . . . . . . . . . . Sky Ranch Cave Springs . . . . . . . . . . . . . . . . . . . . . . . The Stevenson Law Office, P.C. . . . . . . . . . . . . . . . . . . United Healthcare of the Midwest . . . . . . . . . . . . . . . . The UPS Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Webcon, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Wild Flower . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wisper ISP, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Yakel Painting Company . . . . . . . . . . . . . . . . . . . . . .

2013 2003 2009 2016 2017 2016 2002 2016 2003 2005 2013 2014 2009 1995 2004 2015 1946 1990 2006 2017 1992 2002 2002 1985 2004 2003 2001 2007 2004 2016 2016 1989 2015 1990 2011 2002 2007 1997 2004 2004 1951 1999 2014 2013 2015 2016 2006 2016 2002 2008 2003 2001 2004 2014 2016 2008 2013 2016 2007 2015 2016 2001 2016

LES JACOBS FORD SALES LLC Automobile Dealers P.O. Box 278 Cassville, MO 65625 417.847.2151 www.lesjacobsford.com Laura Reavis, Controller Sponsor: Ginger LaMar, JACC

DOWNTOWN JOPLIN ALLIANCE Non-Profit Organization 931 East 4th Street Joplin, MO 64801 417.501.9649 www.downtownjoplin.com Lori Haun, Executive Director Sponsor: Loni Smith, JACC

The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber Members. Please keep these and all Members in mind when looking for goods and services.

NANCY GOOD

Individual 925 Hampton Place Joplin, MO 64801 417.529.8676 Nancy Good Sponsor: Nancy Good

TWIN OAKS CUSTOM CABINETS, INC. Cabinets/Woodworking 11587 Gateway Drive Neosho, MO 64850 417.451.6048 www.twinoakscabinets.com Barb Lake, Director of Human Resources Sponsor: Ginger LaMar, JACC

OZARKS ELECTRONIC TECHNOLOGIES, LLC

Electronics-Design, Development, Manufacturing, Contracting 420 Grand Avenue, Suite 157A Joplin, MO 64801 417.388.5492 David Backus, Jr., Owner Sponsor: Loni Smith, JACC

Invite your clients or vendors to join the Chamber. Contact Reggie Powers at 417.624.4150 or reggie@joplincc.com.

OCTOBER 2018

BUSINESS OUTLOOK

BUSINESS OUTLOOK OCTOBER 2018

OCTOBER 2 9:00 am Leads Group One Joplin Schools Administration

OCTOBER 9 4:00 pm Military Recruiting Meeting JACC Office

3:30 pm TLT Committee JACC Office

OCTOBER 10 8:00 am YPN Building Future Leaders Workgroup Panera Bread

OCTOBER 3 8:00 am YPN Gives Back Workgroup Sami’s Family Restaurant

9:00 am Leads Group Two JACC Office

9:00 am Leads Group Three JACC Office

12:00 pm YPN HYPE Lunch Club 1201

12:00 pm YPN HYPE Lunch Club 1201 OCTOBER 5 7:30 am JACC Morning Brew Missouri American Water Company 8:45 am Manufacturing Day Joplin High School OCTOBER 8 3:45 pm YPN Brand Masters Workgroup Club 609 OCTOBER 9 12:00 pm YPN Professional Development Workgroup JACC Office

OCTOBER 16 9:00 am Leads Group One SNC Squared 12:00 pm YPN Connections Workgroup JACC Office 5:30 pm Business After Hours Downstream Casino Resort OCTOBER 17 9:00 am Leads Group Three Roper Honda 12:00 pm YPN HYPE Lunch Club 1201

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