Pharmacy Edge Magazin
Issue
Twenty
The Right Ways to Deal with a Disgruntled Former Employee Online and Offline
America Pharmacy Purchasing Alliance welcomes
Tony DiRico
to their advisory board.
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August - September 2018
10 Pharmacy Startups and Innovators Where are the Top 5 Medical Tourism Destinations?
Gold Spo
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Contents | August - Spetember 2018
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09 06
10 Pharmacy Startups and Innovators
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How Pharmacy Benefit Managers Impact Drug Pricing, Hospital and Patient Care, Payers, and More
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17 17
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America Pharmacy Purchasing Alliance welcomes Tony DiRico to their advisory board. Where are the Top 5 Medical Tourism Destinations?
The Right Ways to Deal with a Disgruntled Former Employee Online and Offline
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Sponsors 4
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PharmacyEdgeSeptember for
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10 Pharmacy Startups and Innovators F
or a long time, the pharmacy space was dominated by big and long-established pharmacies. There was a major lack of startups and innovators were also lacking. It was only recently when there was a rapid growth in pharmacy startups that areas in the pharmacy space, that have remained untouched for a long time, were disrupted. These include medication dispensing, delivery, cost-savings, prescribing, information, storage, vitamins and supplements, and specialty pharmacy services.
If you need to manage your refills, just use the Nimble Pharmacy app. It’s easy to manage and will speed up purchase and delivery services.
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Below is a list of startups that have excelled in one or more areas of the pharmacy industry that are in need of improvement. 1. DeliverCareRx DeliverCareRx takes medication delivery to another level. Not only does the pharmacy offer free home delivery for more than three prescriptions per month but also synchronizes your prescription needs. This means your prescriptions
are delivered to your door at the exact time that you need to replenish your supply. This makes prescription acquisition convenient and timely. You never have to miss a refill for any reason. This also saves you money from fare or gasoline. DeliverCareRx also offers free prescription management. No need to go to the doctor’s office and visit your insurance provider because they will handle the scripts/ paperwork for you. 2. ZappRx ZappRx offers patients a quick and easy way to process the specialty drug orders through the ZappRx digital platform. You can order specialty medications online quickly and easily. Considering that specialty prescribing takes time, the shortcut that the pharmacy offers makes a huge difference. Apart from streamlining the process of specialty med ordering, ZappRx also helps with the communication between providers.
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3. NowRx NowRx hand delivers your prescription medication the same day you place your order. Since you only need to use an app to place an order, you can skip the long queues and have your prescription filled without leaving home. You can send your prescription to them or have your doctor send it directly to the pharmacy. So after your checkup, you can go straight home instead of going to the pharmacy to purchase your prescription because your doctor can send the prescription on your behalf. Upon fulfillment, you will receive a notification. Your card will be charged automatically. You also have an option to video chat with your pharmacist for consultation and for whatever queries you might have.
cost savings. Unlike other pharmacies offering the same service, Blink Health does not require membership fees or coupons. You can also pick up your prescription medication at local pharmacies near you. Just pay online and your order will be ready for pick up. Enjoy an average of 70% cost saving per prescription filled. 5. GoGoMeds Run by Specialty Medical Drugstore, a fullservice pharmaceutical provider based in Greater Cincinnati, GoGoMeds offers lowcost prescription medications and other specialty pharmacy services. You can have your prescription filled without the need to leave your home. Just send your prescription via mail or have your doctor fax it directly to specialty medical drugstore.
4. Blink Health Blink Health lets you buy your prescription meds at a more affordable price. They guarantee the lowest drug prices on all generic medications.
If you want to transfer from one pharmacy to GoGoMeds, just provide the name and phone number of the pharmacy when you process your order. Upon fulfillment, your medicine can be shipped to you directly or delivered according to your instructions.
This is one of the startup drug companies dedicated to providing patients with medication
6. Alto Pharmacy Alto Pharmacy fills your prescription and
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delivers your meds for free. The pharmacy stocks all common medication and specialty treatments and sells them to you at the best price. With the same copay and free delivery, you’re sure to achieve medicine cost savings. With the acquisition of Round Health, Alto Pharmacy helps ensure people actually take their medicine. The reminder app not only takes note of your schedule for taking your medication but also the patterns and rhythms of your life. This allows the app to remind you of your medication more effectively. You also have the option to have your prescription refilled at a specific schedule and right on time. 7. NimbleRx Fast and reliable medication dispensing is what NimbleRx is all about. They offer fast delivered pharmacy services that ensure patients get their prescription on time. Delivery is always free, and you get to choose when and where you want to receive your prescription. Just have your doctor send your prescription directly to the pharmacy and they will take care of the rest. If you need to manage your refills, just use the Nimble Pharmacy app. It’s easy to manage and will speed up purchase and delivery services. 8. MedAvail MedAvail has created medication pick up points, self-serve pharmacy kiosks where patients can pick up their prescriptions and over-the-counter medications. The MedCenter, as the kiosk is called, is remotely controlled by a pharmacist who interacts with clients through audio and
video network connection. Think of it as an ATM that dispenses medication on the spot instead of notes. You can choose from over 500 medications through this 24-hour, on-the-spot pharmacy. 9. GoodRx With the outrageous costs of drug prices, pharmacy start-ups that offer medication cost savings will save patients from financial worries. GoodRx is one of the drug coupon companies that provides patients with information as to where they can buy the prescription medication for the lowest price. Using coupons, clients can save so much more. Through GoodRx, you can compare drug prices from over 60,000 pharmacies in the US, print free coupons, and save up to 80% on your medication. You can also save a copy of the coupon on your phone and show it to partner pharmacies. 10. Capsule With Capsule, your prescription can be filled right from the doctor’s office. Just tell your doctor that your pharmacy is Capsule and wait for a text with a checkout link. Here, you can place your order and schedule sameday delivery. You can go home right after your checkup and then wait for your prescription to be delivered right at your doorstep. But their pharmaceutical services don’t stop there. You have the option to transfer a refill from your old pharmacy, have capsule take care of your refills, and ask questions related to your prescription.
Sources: https://www.reddit.com/r/buzzfeedbot/comments/8za2wk/10_pharmacy_startups_that_could_be_ma_targets/ http://www.thedigitalapothecary.com/pharmacy-innovation-news/2017/9/5/the-start-ups-disrupting-the-pharmacy-sector
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How Pharmacy Benefit Managers Impact Drug Pricing, Hospital and Patient Care, Payers, and More
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n the United States, the cost of diabetes-related drugs, such as insulin or Victoza, cost 10 times as much than if you were to buy them outside the US. Price inflation of prescription drugs are not new but it is a unique problem for the United States.
Who’s to blame for the skyrocketing costs of prescription drugs? Pharmacy benefit managers (PBMs) They may not be the only culprit, but they contribute largely to the problem. Competing drug companies buy access to PBM formularies so their products will be chosen as the recommended choice. By paying rebates and other fees to a PBM, a drug manufacturer can take a bigger piece of the sales pie. To recoup the large rebates and other fees paid to the PBMs, drug manufacturers have to increase the list price of drugs. The result is skyrocketing drug prices. But the cost of prescription drugs is not the only thing that PBMs can impact in both negative and positive ways.
How Pharmacy Benefit Managers Work Historically, PBMs act as middlemen entities that process prescription medication claims and plan sponsors for a small fee. They provide services and educational programs to aid patient. They also serve as an intermediary between insurers and other healthcare members. This allows them to negotiate large customer contracts and for pharmaceutical companies and pharmacies to get the best rate. What PBMs do • Negotiate rebates to get the most affordable option • Operate mail order pharmacy to deliver medications directly to patients • Ensure patient compliance in taking prescribed medications 9
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• Manage formularies and process claims from patients and pharmacies • Manage distribution among pharmacies, connect pharmacies to orphan drug supplier, and provide other specialty services. The role was clear-cut and clean until they leveraged their position as middlemen to impact nearly every aspect of the prescription drug marketplace. Even an independent pharmacy is not spared from the impact that PBMs make. Impact of PBMs on hospitals and patient care PBMs are exploiting a Medicare provision that allows them to charge remuneration fees directly and indirectly to pharmacies within their network. To price out the competition, particularly a local independent pharmacy where patients have a personal relationship with pharmacists, they increase the fees for using in-house and member pharmacies as part of Medicare reimbursement. With the way the incentives are structured, PBMs retain more of the discounts and fees, driving up costs on Medicare. Since the pricing model used is fiercely guarded, pharmacy benefit managers continue to hide the costs paid by health insurance companies, patients, and the government. Impact of PBMs on American Health Care PBMs generate revenue in three ways—administrative fees, pharmacy spread, and rebates.
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• Administration fees are charged to plan sponsors and manufacturers. The additional fees and payments go straight to PBM pockets. • Pharmacy spread is a PBM practice where the plan sponsor is charged a higher price than what is reimbursed to the network pharmacy. The difference, also known as a clawback, is pocketed by the PBM. • Rebates are discounts on a mediation that drug manufacturers provide in exchange for PBMs covering a drug product from a paying manufacturer. Since the formularies that the plan sponsors cover are made by the
PBMs, they can choose which drugs will be used even when there are less expensive drug alternatives. All these resulted in high prescription drug prices, restricted patient access to pharmacies, and the negative impact of limited formularies. Impact of PBMs on employers/ payers Payers can benefit from a PBM through management of prescription drug benefits for members. Because the contracts are often one-sided and complex, partnering with PBMs often results in limited savings.
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Only 30% of employers understood the clauses of their PDM contracts, according to a study by the National Pharmaceutical Council. Research from Cigna showed that employers sponsoring their own health plans can save annually with integrated medical and pharmacy benefits. They can also bolster member patient care and self-management. Although tackling prescription spending without the help of a PBM is beneficial, employers/ payers still need to weigh the pros and cons of partnering with PBMs. Lack of Regulation and Transparency Through all these scenarios, a
commonality is the lack of federal regulation and transparency that allowed PBM practices to take advantage of their role in the healthcare marketplace and make money at the expense of patients, payers, and pharmacies. Something needs to be done. Lawmakers are pushing to fill in what’s lacking and make PBMs more accountable. In California, legislations are being proposed to boost transparency in PBM dealings. One of these legislations require pharmacy benefit managers to provide information about how much they paid for a drug, including administrative fees, acquisition costs, and rebates received.
References: 1. Diabetes Health Coverage State Laws NCSL: http://www.ncsl.org/research/health/diabetes-health-coverage-state-laws-and-programs.aspx 2. Optum: Rising cost of diabetes care: https://www.optum.com/resources/library/rising-cost-diabetes-care.html 3. Health policy matters: California Advances PBM licensing transparency law: https://www.healthlawpolicymatters.com/2017/04/25/ californiaa-dvances-pbm-licensing-transparency-law/ 4. NPR: California governor signs law to make drug pricing more transparent: https://www.npr.org/sections/healthshots/2017/10/10/556896668/california-governor-signs-law-to-make-drug-pricing-more-transparent 5. Cigna: Customers with connected pharmacy and medical benefits are more active in improving their health leading to lower medical cost. https://www.cigna.com/newsroom/news-releases/2017/cigna-customers-with-connected-pharmacy-and-medical-benefits-are-moreactive-in-improving-their-health-leading-to-lower-medical-costs 6. http://www.ncpanet.org/pdf/leg/nov11/pbm_revenue_streams_lack_transparency.pdf 7. Centers for Disease and Control Prevention. National Center for Health Statistics: Health Expenditures. [Internet] Accessed October 10, 2017 Â at: https://www.cdc.gov/nchs/fastats/health-expenditures.htm 8. Moses H 3rd, Matheson DH, Dorsey ER, George BP, Sadoff D, Yoshimura S. The anatomy of health care in the United States. J Am Med Assoc. 2013;; 310(18)1947-1963. 9. National Community Pharmacists Association. Pharmacy benefit managers (PBMs) 101. [Internet] Accessed October 10, 2017. Accessed at: http://www.ncpa.co/pdf/leg/nov12/pbm_one_pager.pdf 10. National Community Pharmacists Association. PBMs. [Internet] Accessed October 10, 2017. Available from: http://www.ncpanet.org/ advocacy/pbm-resources/what-is-a-pbm11. Concerns regarding the pharmacy benefit management industry. [Internet] November 2016. Applied Policy. Accessed October 10, 2017. Available from: http://www.ncpa.co/pdf/applied-policy-issue-brief.pdf 12. National Community Pharmacists Association. The PBM Story. [Internet] Accessed October 10, 2017. Available from: http://www.ncpanet.org/advocacy/pbm-storybook
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The Right Ways to Deal with a Disgruntled Former Employee Online and Offline
F
iring an employee has its consequences. And a disgruntled former employee has the ability to destroy your company’s reputation by badmouthing or spreading rumors. With the thought that they have nothing to lose or they simply want to exact vengeance, they can be quite vindictive.
What can you do to minimize the damage? How should you react so as not to worsen the situation? What you do and how you react depends on the channel used. However, the premise behind the actions you take is the same. On social media What better way for a former employee to speak negatively about your company to a bigger audience than through social media? Because anyone can say anything about everyone in such platforms,
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the damage can be catastrophic. Imagine if partners, vendors, and prospective clients get to read a disgruntled employee’s negative comments? Your company is sure to be fodder for wild speculations and bad talks. How you handle the situation can douse the fire or fuel it. Because everyone is watching, you need to tread carefully. Address the former employee directly This is the most practical approach, with the situation discussed
between the parties involved and no one else. There are different ways to do this. • Give them a call in an attempt to diffuse the situation. Talking is always a good way to ensure no one misread your tone. • If you respond via social media use succinct language. Be very clear that you don’t want to respond on social media and the problem should be discussed privately or internally. • You can also suggest that the former employee contact HR directly. • Appeal to a former employee’s friend who is still actively employed in the company. Have that friend reach out to the employee and appeal to their positive side.
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Pursue legal action This especially applies to the private sector where an employer is within their rights to sue a foulmouthed former employee. You can send a cease and desist as a scare tactic. Or file a suit when the former doesn’t work. Issue a public statement Most of the time, if you don’t react to someone’s negative comments, many would speculate that the accusations are true. If dealing with a problem privately doesn’t work, issue a statement that denies all allegations and expresses regret that the former employee refused to deal with the matter privately. It is important that, when dealing with this kind of situation on social media, you remain diplomatic and in
control. Never stoop to a disgruntled employee’s level. Protect yourself Given this kind of possibility, it is better to be proactive and take steps to ensure that terminating an employee will not result in a social media circus. Create a social media policy that outlines rules of engagement for employees. In the real world Regardless of the method that a former employee uses in harassing your business, follow the same approach as you would on social media.
Create a social media policy that outlines rules of engagement for employees.
Reach out privately first. If this doesn’t work, focus on what matters most—your company and your active employees.
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To keep the boat from rocking too much, so to speak, you should: • Stay calm and professional. No need to stoop down to a disgruntled employee’s level by fighting negativity with negativity. • Remind everyone about the organization’s purpose, mission, goals, and accomplishments. Focus on the positive side of things and help boost morale. • Inform your allies about the situation and arm them with facts and details. Set out countermeasures with their support. • Respond to rumors immediately. Put out a counter-story that is accurate, persuasive, and without insults.
• Let it go and move forward. Focus on developing exciting plans instead so everyone’s attention is diverted to something more rewarding and productive. It is not enough to deny accusations. You should also show everyone that you operate by principles and sway public opinion in your favor. In the event that harassment takes physical form and your employees are in danger, take steps to protect them. Report any threats made and, when a former employee shows up at your place of business angry, contact the proper authorities. Remember to document everything. This will prove handy when you have to pursue legal action.
Sources: 1. https://hbr.org/2011/08/nine-dos-and-donts-for-dealing.html 2. http://blog.adeccousa.com/negative-comments-on-social-media/ 3. https://www.inc.com/alison-green/what-to-do-when-a-fired-employee-is-badmouthing-yourcompany.html 4. https://www.google.com/amp/s/hiring.workopolis.com/article/what-to-do-when-an-exemployee-harasses-your-business/amp/
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America Pharmacy Purchasing Alliance welcomes
Tony DiRico
to their advisory board.
The American Pharmacy Purchasing Alliance (APPA) represents the unique interest of the independent pharmacy community. The APPA Advisory Board brings fresh perspectives and different points of views for more comprehensive resolutions to challenges as well as creative and effective ideas for a more unified alliance. With that said, we are please to announce that Tony DiRico of Chapel Hill, North Carolina has joined the APPA advisory board. DiRico is founder and chief executive officer of Chapel Hill-based Profit Hunters International, a business consultancy that provides talent management programs and comprehensive assessment tools to help its clients recruit, hire, train, develop and retain staff. Profit Hunters also provides training in the use of behavior assessment and other human resource tools. Prior to founding Profit Hunters, Di Rico served the hospitality industry for more than 35 years in senior-level positions at
Richfield Hotel Management Inc., Choice Hotels International, Highgate Hotels, Westmont Hospitality and Best Western International. During his hospitality career, Di Rico was responsible for operations, sales and marketing, food and beverage, education and training, revenue management and quality assurance for as many as 5,000 hotels in the U.S., Canada and the Caribbean. Welcome to the APPA pharmacy family.!
Tony DiRico TonyDiRico@profithunters.biz (214) 295-5237 www.HRWinslowReports.com www.ProfitHunters.com
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Where are the Top 5 Medical Tourism Destinations?
M
ore and more people are traveling abroad to seek medical care. They do so not for a less expensive healthcare but because some countries offer better medical services than what they would find in their own country.
According to the Medical Tourism Association, approximately 14 million people in the world go on a medical tourism annually. A report by McKinsey and Company outlined what patients seek when traveling abroad to receive medical treatment. • 40% look for advanced technology procedures that are performed by a country’s highly-trained personnel. • 32% seek better and more human medical attention, care, and treatment. • 15% search for immediate
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Top 5 Medical Tourism Destinations
Commission International (JCI). With low-cost medical treatments that save patients up to 60% the prices in the US and Europe, it’s not a surprise that many people travel to Mexico for medical tourism.
1. Mexico When it comes to advanced care and cosmetic surgery and dentistry, Mexico takes the top spot. Tijuana, in particular, is a hotspot for cosmetic procedures. The country has 98 hospitals accredited by the Federal Health Ministry and 7 hospitals accredited by the Joint
2. Costa Rica In the last few years, Costa Rica has consistently ranked high in dentistry and cosmetic surgery above Canada and the US. It is also making vast improvements in the fields of bariatric surgery, cancer therapy, and eye surgery. Compared to the US, healthcare services in Costa Rica is 45% to 65% lower.
medical service with shorter waiting periods. • 13% seek lower economic medical costs.
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The CheTica Ranch in San Jose offers medical tourists a unique ranch-style recovery retreat where patients enjoy amenities that rival a hotel and the care of well-trained nurses. 3. Canada According to the Medical Tourism Global Market and Figures 2018, Canada highly excels in stem cell treatment at a cost that is more affordable than in the US. In 2016, it was considered a world leader in health tourism according to an index developed by Fetscherin & Stephano. With medical tourism considered one way for the country to create another source of revenue, expect more medical treatments to be added into Canada’s medical tourism. 4. India Healthcare costs in India will save patients 65% to 90% of similar services in the US.
The country also uses cutting edge-technology in healthcare delivery. This is why it is one of the key players in the medical tourism industry.
noted by the World Health Organization. It is home to some of the world-renowned surgeons and has 43 JCI-accredited hospitals.
Many of its hospitals are accredited by the Joint Commission International and the National Accreditation Board for Hospitals and Healthcare Providers. Some private hospitals offer health care packages for foreign patients that include airport-tohospital pickups, private chefs, and free in-room Wi-Fi. Some of the more popular procedures include eye surgery, orthopedic surgery, bone transplants, and heart bypass surgery.
Brazil offers high-quality cosmetic and plastic surgery services that cost about 30% to 50% lower than in the US. This shouldn’t come as a surprise as cosmetic treatments are considered the norm in the country.
Chennai currently ranks number one as the ultimate health care tourism destination in India. 5. Brazil In Latin America, Brazil is the best in healthcare delivery as
The Ivo Pitanguy Clinic in Rio de Janeiro is well-known for performing more cosmetic surgeries than other places in the world. These are the just the top 5 medical tourism destinations in the world. This means you have more options when seeking medical treatments abroad if you look long and hard. What is even better is that you’re not just paying for lower costs but excellent medical care as well.
Resources: For statistics https://hospitalcmq.com/medical-tourism/medical-tourism-global-statistics/ https://www.medicaltourismindex.com/health-tourism-canada-uk-israel-top/ For the content http://www.medicaltourismmag.com/top-10-medical-tourism-destinations-world/ https://artoftravel.tips/top-medical-tourism-destinations-for-2018/#.W0vzktIzbct https://internationalliving.com/countries-best-healthcare-world/ https://www.netdoctor.co.uk/healthy-living/home-and-travel/a29006/medical-travel-popular-destinations/ https://www.thenational.ae/lifestyle/travel/five-star-treatment-top-10-destinations-for-medical-tourism-1.679880 https://worldsbesthospitals.net/ https://www2.deloitte.com/ca/en/pages/life-sciences-and-healthcare/articles/evolving-medical-tourism-in-canada.html
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Rxeed Launches Revolutionary Platform for independent pharmacies pharmacies and purchase prescriptions for shortage or backorder issues. This type of platform is the first of its kind, to bring together consumers, independent pharmacies and wholesalers in one place.
I firmly believe that Rxeed platform will forever change the way pharmacies will interact with consumers and wholesalers” stated Founder and CEO Omar Hassad.
(Muster, IN) Rxeed. com is a new web-based prescription marketplace, that connects consumers with their neighborhood retail pharmacies, specialty pharmacies and others. In addition, it connects pharmacy owners with top wholesalers, allowing the owner to search inventories of available prescriptions. Finally, it creates a platform for pharmacy owners to reach out to other independent
The website was created by Omar Hassad, pharmacist and local owner of Tinley Park Apothecary in Tinley Park, IL. He developed it after experiencing frustration with negative reimbursement from insurance companies, spending thousands of dollars trying to find new customers, and several hours dedicated to finding the cheapest prices for medications. “I firmly believe that Rxeed platform will forever change the way pharmacies will interact with consumers and wholesalers,” stated Founder and CEO Omar Hassad. Consumers now have the power to choose how much they pay for prescriptions by letting local independent pharmacies bid their lowest price for the medication and required services. Once a bid is accepted, the
consumer is connected with their local pharmacy, giving the pharmacy owner an opportunity to gain new customers at a minimal cost. Using the “Locate a Medication” feature, a consumer can easily find which local pharmacies have the medication in stock. This convenient feature saves the consumer time spending hours on the phone, and gets the medication needed in their hands quicker. Consumers also have the option to locate compounding pharmacies and receive a comprehensive medical review. For the independent pharmacy owner, he or she can purchase prescription drugs at a substantial discount, and in small quantities. This can be for drugs in short supply, a specific patient need, or when there is a public health emergency. There is no charge to join, the only fees are a small transaction percentage when prescriptions are bought and sold among pharmacy owners.
For additional information on this new platform, go to www.rxeed.com, or call 1-833-697-9333. 24
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Trusted Pharmacy Marketplace For All
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Official Event Host
Exhibitors directory Company Name Jungle Repair Bonum Health Benzer Pharmacy Safe Chain Solutions Shepard Medical H.D. Smith Zills The Oval Group RxOneShop Zen Nutrients ByPro Nutrition Lightspeed VOICE QS/1 Prestige Medical BlueFlower SuiteRx Paws 4 Liberty The Pharmacy (Resturant) Inventory IQ Wellgistics LLC Langermania Independent Pharmacy Distributor PharmaCanna Pharmacy Times Pharmacy Edge Magazine Zipwhip Real Value Rx Repeat Rewards Pharmacy Mutual TimerCap PioneerRx MicroMerchant Amplicare Inc. GRX Marketing SureCost Stallion Express Pharmacy Eye Wear Windmill Health Republic Pharmaceuticals Anda Feel Good Inc. Prevagen Evoke Neuroscience RJ Hedges Live Oak Bank Evoke Neuroscience Bio Protein Sykes and Company Pharmacy-Lite PrescribeWellness BestRx CSI Specialty Ideal Protein Pharmacy Podcast Profit Hunters Trxade
Phone 727-333-0633 813-304-2221 813-304-2221 855-437-5727 630-730-1693 217-670-3203 214-705-3702 804-370-1707 877-476-4761 855-Zen-Vite 573-356-4552 941-564-3010 866-548-9190 313-444-7773 301-659-6000 916-242-8779 561-508-2714 800-805-8705 877-671-5250 972-248-7900 877-690-0473 561-346-3859 714-334-6853 714-334-6853 855-947-9447 855-681-7201 866-877-2737 800-247-5930 818-435-8245 817-933-4824 516-408-3999 704-769-0540 515-280-2914 888-363-7596 347-671-0710 954-816-9046 914-393-6355 800-659-6609 954-217-4643 407-986-3351 877-977-3824 917-261-6096 724-357-8380 910-550-2308 800-280-2456 252-482-7644 440-773-2977 949-313-7615 630-893-9210 866-484-4752 819-303-2914 412-585-4001 214-295-5237 800-805-8705
Email abella502@yahoo.com alpesh@benzerpharmacy.com alpesh@benzerpharmacy.com BlairR@safechain.com chumbert@shepard-medical.com dana.demarco@hdsmith.com debbiemeyer5@msn.com dobbie@ovalgrp.com dougs@rxoneshop.com Dpatel@zennutrients.com Dr.Bynum@ByProNutrition.com dvandyke@lightspeedvoice.com ehuff@qs1.com fadl@lowcost-rx.com gazelle@blueflowerwellness.com Grace@suiterx.com heidi@paws4liberty.org info@thepharmacyorlando.com j.barton@inventoryiq.net jcooke@wellgistics.com jeakins@langermania.com jmattson@ipdpharma.com johnny@pharmacanna.us Josh@joinappa.com Josh@joinappa.com jung@zipwhip.com jynette@realvalueproducts.com krusso@vucahealth.com laurie.harms@phmic.com ltwersky@timercap.com marsha@pioneerrx.com MDANIELS@micromerchantsystems.com nick@amplicare.com nicolle.mcclure@grxmarketing.com ntaylor@emerlyn.com pconway@stallion-express.com pew4Gregory@gmail.com PRicci@windmillvitamins.com purchasing@republicpharma.com Rachelle.Vance@andanet.com rechelle@feelgoodinc.org rliebl@quincybioscience.com sales@evokeneuroscience.com sales@rjhedges.com sarah.carroll@liveoakbank.com sarah@takebackyourpractice.com Scott@bioproteintech.com scott@sykes-cpa.com seanb@pharmacylite.com slewis@prescribewellness.com stephen.barnes@bestrx.com suzette@csigroup.net tbarus@idealprotein.com todd@pharmacypodcast.com TonyDiRico@profithunters.biz trxade
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Texting for your existing business phone number I need a refill of my medication. Can I pick it up in an hour?
Adding texting to your landline, VoIP, or toll-free phone number helps you reach patients and eliminate hours of phone tag. Your customers want to text you... let them! Keep the number your customers already know - incoming texts appear on your computer, tablet, or smart phone. Mobile and multi-user accessible, Zipwhip texting is a seamless resource that can be used to boost your customer communication, taking your business to the next level.
A simple solution for pharmacies Adherence
Customer Service
Engage hard to reach populations.
Reach patients the way they want to communicate.
Profitability Attract new customers with an added communication channel.
Live two-way texting to coordinate refills faster
Schedule personalized med reminder texts in advance
Add ‘Click to Text’ to your website and increase inquiries
Set up auto replies to respond after hours
BCC group text by chronic disease state
Use keywords to promote specials and online reviews
Messages
Family Pharmacy
The response to texting has been so much better...Our patients even thank us for it. Contact
Srinivas/Independent Pharmacy Owner La Plata Pharmacy, Maryland
Today 10:17 AM
Hello, we are working on your monthly refills. Is there anything you don’t need this month? No changes! Can I pick them up tomorrow We’ll have them ready by 1 PM.
Jay Jay Jung Jung 206.816.3531 (206) 816-3531 jjung@zipwhip.com jjung@zipwhip.com Zipwhip.com Zipwhip.com