A Complete Procedure To Resolve QuickBooks American Express Not Syncing

COUNTERMEASURES FOR QUICKBOOKS

AMERICAN EXPRESS NOT SYNCING ERROR

QuickBooks Online provides real-time accounting to users and portable access to their financial data. The software links the user’s bank account to register all the transactions and process any payments. Unfortunately, the software can sometimes fall prey to internal issues while connecting to the bank. QuickBooks

American Express not syncing is a common problem reported by many users. If you face issues while working on your Amex account in QuickBooks, keep reading the blog to understand the conditions that trigger this issue and the methods to resolve it.

Reasons

You’ll face difficulties working on your American Express account in QuickBooks due to the following reasons-

• There may be issues at your bank’s end, which may include servers or the website being down for maintenance.

• Poor internet speed might also lead to connection errors in QuickBooks.

• American Express Online banking may have developed issues while connecting to Intuit.

Solutions

The methods to fix this error while syncing your Amex account in QuickBooks are given below-

Solution

1- Reset the connection by disconnecting the account from your QuickBooks

This issue mainly develops due to a failed connection between QuickBooks and your American Express bank account. This can happen due to problems at the server end or minor glitches in the software, which can be fixed with a connection reset. You can disconnect the account from QuickBooks and add it again to refresh the connection, which might fix the issue. Before proceeding, you must add the transactions from For Review tab, as they’ll be erased when you disconnect the account. Follow the steps to refresh the connection-

• Open the Banking tab in your QuickBooks Online.

• Click the Banking option and tap the Edit icon (pencil) beside the account you want to disconnect.

• Click the Edit account info option and navigate to the Account window.

• Single-click on the checkbox beside Disconnect this account on save to mark it.

• Tap the Save and Close option.

Once your American Express account is disconnected from QuickBooks. Follow the steps given below to disconnect Intuit from American Express online banking-

• Disconnect all the existing Intuit connections with all your Amex business cards.

• Log in to your account on the official American Express website.

• Select a business card instead of the Personal/Corporate card.

• Tap the Account Services option at the top and select Security and Privacy.

• Click the Manage Partner Permissions option and tap Intuit.

• Click Disconnect and repeat the steps for all your Amex business cards.

You must connect the bank account again using the steps below-

• Go to the Bookkeeping menu in your QuickBooks Online.

• Click on Transactions and select Bank Transactions.

• Select the Link Account option and add your American Express account.

• Follow the on-screen instructions to connect the bank account.

The connection will be refreshed after you connect the bank account again, and the issues will be resolved.

Conclusion

This blog explains the reasons for

QuickBooks American Express not syncing and the methods required to reset the connection to fix the issue. We hope you applied the solutions and can now work on your Amex account without any issues.

If you still face issues while using the software, consult a QB professional available at 1-855-856-0042