To meet the demands of its customers, AegeanAirlines has a thorough cancellation and refund policy.This policy covers a range of ticket kinds and scenarios, including both voluntary and involuntary disruptions and cancellations.
1.TicketTypes and Refund Policies
2. Fees and Procedures for Cancellations
3.The Refund Procedure
4. Particular Circumstances
5. How to Modify or Cancel a Reservation
6.Advice forTravelers
FlexTicket: - Cancellation:There is no price for ticket cancellations.
- Refund:The entire amount, including the ticket and any relevant taxes, is refundable.
- Change Fees: Prior to departure, free changes are allowed; fare differences apply.
Tickets in the Economy Class:
GoLight: - No refunds for cancellations.
- Modifications:Any fare discrepancy and a fee apply.
Flex: - Cancellation: Refunds are available after a fee is subtracted.
- Modifications:There is no cost for modifications, although fare discrepancies may apply.
ComfortFlex: - Cancellation: Provides a prorated refund subject to a cancellation fee.
-Tickets for Business Class:
- Cancellation:The majority of fare kinds are fully refundable.
- Modifications: Prior to departure, unlimited free modifications are usually permitted.
- Voluntary Cancellations:Travel agents, customer service, and the AegeanAirlines website are the channels via which passengers can cancel their tickets.The type of ticket determines the eligibility and fees.
- Involuntary Cancellations: Passengers are entitled to a complete refund or free rebooking choices in the event thatAegeanAirlines cancels a flight or makes significant schedule modifications. Regulations from the EU may require additional compensation.
- Initiation: Online refund requests can be made on the AegeanAirlines website, by contacting customer service, or by contacting the travel agency where the ticket was originally purchased.
- ProcessingTime: For online transactions, refunds can take up to 7 working days, while for purchases made through travel agencies or other means, they can take up to 30 days.
- Medical or Emergency Cancellations: Passengers may request a refund or a free rescheduling in the event of a medical emergency, a death in the family, or other extreme circumstances; evidence is frequently needed.
- Denied Boarding: Under EU Regulation 261/2004, passengers who are refused boarding because of overbooking may be entitled to reimbursement and assistance.
- Online: Go to the "Manage Booking" area of theAegean Airlines website or mobile app.
- Customer Service: For assistance, get in touch withAegean Airlines' customer service.
-TravelAgents:Any modifications or cancellations for reservations made through travel agencies must go via the agent.
- Examine Fare Conditions: Prior to making a reservation, always confirm the exact fare conditions to learn about the policies on refunds and cancellations.
-Take PromptAction:To reduce costs or penalties associated with voluntary cancellations, take prompt action.
- Save Records:To facilitate the processing of refunds, save all correspondence, receipts, and related paperwork.