A captivating collection of stories that transport readers deep into the soul and heart of the hospitality, inspiring managers, owners, partners, and patrons alike to embrace the magic of every moment [Ouray Star Tribune] -- and why? Because hospitality isn't an industry.Hospitality is how you treat others.Grace and the Art of Experiential Hospitality is an intricately woven human story that inspires and elevates the subtle art of Experiential Hospitality. It is written by an incredible person who is a rare true storyteller who engages in the book the true age-old art of hospitality and the simple and effective nuances to make special interactions and experiences for owners, managers, staff, and guests. The book culminates an extraordinary vision, mission, and passion to the simple essence of creating extraordinary experiential hospitality experiences.-- Paul Zway Founder &CEO Exclusive TentsMichelle writes from the heart and practices what she speaks. This, as I've come to discover gradually over the course of years -- working with her and observing the quiet and quietly moving way she brings out the best in others -- is her true secret: doing every job side-by-side with every colleague, coworker, and employee, never expecting anyone to do anything she wouldn't do herself, always showing, never telling -- in short, leading by example and not by command. I've seen firsthand the pure power of her ideas which is really one idea -- I've lived it, as she lives it: Hospitality is not an industry. It's how you treat others, all the time. Or, as this book so perfectly puts it, hospitality is a way of life.-- Greg Raymor, United Airlines, COHAll I can say is Wow! You can really write! A good writer knows how to make the reading effortless and you accomplished this. The story telling is compelling! From the first sentence in each vignette, I was engaged and couldn8217t wait to read more. The words came alive as vivd pictures and I found myself emotionally connected and moved. -- Cyndi Kennedy, Author, Artist, Attorney