Retail customer service diploma - John Academy

3/28/2018

Retail Customer Service Diploma - John Academy

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Retail Customer Service Diploma ( 7 REVIEWS ) 

519 STUDENTS

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in …

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https://www.johnacademy.co.uk/course/retail-customer-service-diploma/

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Retail Customer Service Diploma - John Academy

£249.00 £14.00

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1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

14

NUMBER OF UNITS NUMBER OF QUIZZES

0

4 HOURS, 20 MINUTES

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CURRICULUM

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Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the eld of retail customer service, discussing the key skills and knowledge related to this eld. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today’s retail world.

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Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: https://www.johnacademy.co.uk/course/retail-customer-service-diploma/

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Retail Customer Service Diploma - John Academy

After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Retail Customer Service Diploma is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

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Introduction To Retail Customer Service

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00:15:00

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Understanding Customer Expectations

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00:10:00

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Customer Value And Satisfaction

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00:15:00

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Customer Service And Customer Satisfaction In Retailing

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00:10:00

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Importance of measuring customer satisfaction

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00:20:00

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Strategic Management

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00:30:00

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Types of Decision making Process

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00:15:00

https://www.johnacademy.co.uk/course/retail-customer-service-diploma/

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Retail Customer Service Diploma - John Academy

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Provide Customer Service Excellence To The External Customer

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00:30:00

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Provide Customer Service Excellence To The Internal Customer

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00:10:00

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Standards of Performance

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00:30:00

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The Retail Marketing Mix

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00:30:00

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Levels Of Customer Satisfaction

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00:15:00

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Brand Loyalty

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00:15:00

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Customer Satisfaction Questionnaire

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00:15:00

Mock Exam Final Exam

COURSE REVIEWS

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 519 STUDENTS ENROLLED

CERTIFICATION

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  2nd Floor, 16-18 Whitechapel Rd, London E1 1EW, United Kingdom.  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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