Receptionist Skills Diploma - John Academy

8/8/2018

Receptionist Skills Diploma - John Academy

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Receptionist Skills Diploma ( 9 REVIEWS ) 

612 STUDENTS

Description: Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists …

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£279.00 £14.00

1 YEAR

https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Receptionist Skills Diploma - John Academy

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LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

82

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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2 DAYS, 18 HOURS

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CURRICULUM

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Description: Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the rst person they would be dealing with. But you don’t have to worry! This course is speci cally designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about O ce Management since it is part of your job as a receptionist.

Who is the course for?

Businessmen, entrepreneurs or professionals that need to know about o management.

People who have an interest in becoming a professional receptionist.

ce

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this Welcome back! Can I help you course. with anything? https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Receptionist Skills Diploma - John Academy

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.

PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The Receptionist Skills Diploma is a useful quali cation to possess, and would be bene cial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General O ce Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant.

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COURSE CURRICULUM https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Receptionist Skills Diploma - John Academy

Module 1: Receptionist

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Receptionist

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00:30:00

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Importance of Receptionist

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00:15:00

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Di erent Types of Receptionist & Roles

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01:00:00

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Communication Skills for Receptionist

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01:00:00

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Telephone Skills

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01:00:00

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Listening Skills

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01:00:00

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Taking Messages

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00:30:00

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Presenting & Appearance

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00:30:00

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Reservation Procedure

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00:15:00

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Con dentiality Checklist

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00:15:00

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Being Organized as Receptionist

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00:15:00

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Becoming a Successful Receptionist

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00:15:00

Module 2: Communication Skills

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Techniques To Be A Spontaneous Speaker

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01:00:00

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Knowledge Is Power – So Enrich Your Knowledge

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01:00:00

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Remarkable Tips To Introduce Yourself

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01:00:00

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Simple Strategies That Promote Conversations

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01:00:00

https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Receptionist Skills Diploma - John Academy

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Speaking From The Heart

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01:00:00

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Learn To Be A Good Listener First

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00:30:00

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Stop Bragging About Yourself

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01:00:00

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Easy Way To Start A Conversation

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01:00:00

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Handle Criticism Smartly

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01:00:00

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Asking For What You Want

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00:30:00

Module 3: Interpersonal Skills

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Module One – Getting Started

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00:30:00

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Module Two – Verbal Communication Skills

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01:00:00

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Module Three – Non-Verbal Communication Skills

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01:00:00

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Module Four – Making Small Talk and Moving Beyond

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01:00:00

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Module Five – Moving the Conversation Along

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01:00:00

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Module Six – Remembering Names

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01:00:00

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Module Seven – In uencing Skills

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01:00:00

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Module Eight – Bringing People to Your Side

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01:00:00

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Module Nine – Sharing Your Opinion

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01:00:00

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Module Ten – Negotiation Basics

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01:00:00

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Module Eleven – Making an Impact

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01:00:00

https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Module Twelve – Wrapping Up

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00:30:00

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Developing Interpersonal Skills Course- Activities

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00:00:00

Module 4: O

ce Management Skills

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Building Your Management Team

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01:00:00

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Building A Successful Brand

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01:00:00

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Achieving Quality Through Teamwork

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00:30:00

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Keys To Staying Motivated

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00:30:00

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Improve Your Marketing

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01:00:00

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Provide Top Customer Service

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00:30:00

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Wrapping Up

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00:30:00

Module 5: Microsoft Word

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Module One – Getting Started

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00:30:00

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Module Two – Opening

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Document

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01:00:00

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Module Five – Basic Editing Tasks

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01:00:00

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Module Six – Basic Formatting Tasks

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01:00:00

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Module Seven – Formatting Paragraphs

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01:00:00

https://www.johnacademy.co.uk/course/receptionist-skills-diploma/

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Receptionist Skills Diploma - John Academy

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Module Eight – Advanced Formatting Tasks

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01:00:00

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Module Nine – Working with Styles

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01:00:00

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Module Ten – Formatting the Page

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01:00:00

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Module Eleven – Sharing Your Document

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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Activities- Microsoft Word

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00:00:00

Module 6: Microsoft Excel

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Module One – Getting Started

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00:30:00

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Module Two – Opening Excel

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Worksheet

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01:00:00

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Module Five – Viewing Excel Data

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01:00:00

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Module Six – Building Formulas

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01:00:00

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Module Seven – Using Excel Functions

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01:00:00

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Module Eight – Using Quick Analysis

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01:00:00

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Module Nine – Formatting Your Data

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01:00:00

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Module Ten – Using Styles, Themes, and E ects

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01:00:00

Welcome back! Can I help you Module Eleven – Printing and Sharing Your Workbook with anything?

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01:00:00

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Module Twelve – Wrapping Up

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01:00:00

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Activities – Microsoft Excel

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00:00:00

Module 7: Microsoft PowerPoint

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Module One – Getting Started

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00:30:00

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Module Two – Opening PowerPoint

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Presentation

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01:00:00

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Module Five – Working with Text

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01:00:00

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Module Six – Formatting Text and Paragraphs

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01:00:00

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Module Seven – Adding Pictures

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01:00:00

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Module Eight – Advanced Formatting Tasks

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01:00:00

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Module Nine – Working with Transitions and Animations

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01:00:00

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Module Ten – Setting Up Your Slide Show

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01:00:00

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Module Eleven – Showtime!

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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Activities-Microsoft PowerPoint

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00:00:00

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00:00:00

Recommended Reading

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Recommended Reading: Receptionist Skills Diploma Welcome back! Can I help you with anything?

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Receptionist Skills Diploma - John Academy

Mock Exam

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Mock Exam- Receptionist Skills Diploma

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00:30:00

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00:30:00

Final Exam

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Final Exam- Receptionist Skills Diploma

COURSE REVIEWS

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