Level 2 Certificate in Customer Service - John Academy

5/21/2018

Level 2 Certificate in Customer Service - John Academy

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Level 2 Certi cate in Customer Service ( 7 REVIEWS ) 

411 STUDENTS

Do you want to improve your customer service skills & want to make your customers happy? Do you want to …

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TAKE THIS COURSE

https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/

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Level 2 Certificate in Customer Service - John Academy

£199.00 £10.00

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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE

37

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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1 DAY, 8 HOURS

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HOME

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CURRICULUM

REVIEWS

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and bene t from this course.

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Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing e ectively with complaints will enhance their work experience. Students will learn the di erence between internal and external customers and will nd out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.

Who is the course for?

Individuals who have any interaction with customers in any business.

People who want to take their customer service skills to the next level.

Students. https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/

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Level 2 Certificate in Customer Service - John Academy

Job seekers.

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.

PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

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A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: Level 2 Certi cate in Customer Service is a useful quali cation to possess, and would be bene cial for the following professionals: Administrative Receptionist.

Assistant O ce Manager.

Call Center Customer Service Representative. https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/

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Level 2 Certificate in Customer Service - John Academy

Call Center Representative.

Call Center Supervisor.

Customer Care Representative.

Customer Service Administrative Assistant.

Customer Service Agent.

Customer Service Analyst.

Customer Service Assistant.

Customer Service Associate.

COURSE CURRICULUM

Customer Service

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Introduction To Customer Service

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00:15:00

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The Power of Positive Thinking in Customer Service

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00:30:00

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Types of Di

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01:00:00

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How to Deal with Di

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00:30:00

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Conclusion

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00:15:00

cult Customers and How to Help them cult Customers

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Customer Service Basics

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Customer Service and Retention Templates

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01:00:00

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Customer Service & Retention Checklist

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01:00:00

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Customer Service Checklist

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01:00:00

Customer Service Skills

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First Lesson

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00:30:00

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Second Lesson

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01:00:00

https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/

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Level 2 Certificate in Customer Service - John Academy

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Third Lesson

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00:30:00

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Fourth Lesson

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00:30:00

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Fifth Lesson

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01:00:00

Microsoft Word

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Module One – Getting Started

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00:30:00

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Module Two – Opening

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Document

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01:00:00

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Module Five – Basic Editing Tasks

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01:00:00

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Module Six – Basic Formatting Tasks

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01:00:00

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Module Seven – Formatting Paragraphs

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01:00:00

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Module Eight – Advanced Formatting Tasks

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01:00:00

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Module Nine – Working with Styles

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01:00:00

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Module Ten – Formatting the Page

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01:00:00

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Module Eleven – Sharing Your Document

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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00:30:00

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Microsoft Excel

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Module One – Getting Started

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Level 2 Certificate in Customer Service - John Academy

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Module Two – Opening Excel

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Worksheet

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01:00:00

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Module Five – Viewing Excel Data

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01:00:00

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Module Six – Building Formulas

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01:00:00

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Module Seven – Using Excel Functions

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01:00:00

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Module Eight – Using Quick Analysis

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01:00:00

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Module Nine – Formatting Your Data

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01:00:00

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Module Ten – Using Styles, Themes, and E ects

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01:00:00

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Module Eleven – Printing and Sharing Your Workbook

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01:00:00

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Module Twelve – Wrapping Up

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01:00:00

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Mock Exam

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Mock Exam- Certi cate in Customer Service

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00:30:00

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00:30:00

Final Exam

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Final Exam- Certi cate in Customer Service

COURSE REVIEWS

https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/

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411 STUDENTS ENROLLED

CERTIFICATION

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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