Foundation and Practitioner Training - Complete Video Course - John Academy

8/27/2018

ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course ( 9 REVIEWS ) 

494 STUDENTS

IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business …

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

£379.00 £69.00

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1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE

80

NUMBER OF UNITS

0

NUMBER OF QUIZZES

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17 HOURS, 50 MINUTES

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CURRICULUM

REVIEWS

IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business goals is not new rather mandatory. As a result, proper IT knowledge for obtaining the business goal is a must. With the help of ITIL (Information Technology Infrastructure Library) knowledge, you can able to ful l the business goals. The ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course course includes all the essential techniques to master the ITIL concepts.

Simply, ITIL refers to the approach of IT management that guides an institution to design, implement, operate and maintain IT service with the needs of the business. The course is divided into three parts – ITIL® Orientation, Foundation and Practitioner. The Orientation course explains the ITIL’s life-cycle approach to IT service management with an especial focus on the importance of ITIL for project management. On the other hand, the ITIL Foundation deals with the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, and the seven-step improvement process.

Finally, the ITIL Practitioner video course gives a nishing touch of your ITIL knowledge with the advanced skills of ITIL. The course helps you to adopt and adapt the ITIL framework to support your business’ goals.

Assessment & Certi cation:

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

To achieve a formal quali cation, you are required to book an o cial exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certi cate by paying an additional fee.

Hardcopy Certi cate by post – £19 Soft copy PDF via email – £10

Requirements Our ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

Module: 01 ITIL’s Lifecycle Approach to IT Service Management

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Introduction to IT Service Management – The Continual Improvement of IT Services

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00:27:00

Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services

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00:10:00

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Service Strategy – Service Value Planned

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00:26:00

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Service Design – Service Value Modeled

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00:24:00

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Service Transition – Service Value Implemented

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00:14:00

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Service Operation – Service Value Delivered & Supported

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00:14:00

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Continual Service Improvement – Sustaining Service Value

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00:26:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

ITIL Orientation Summary

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00:05:00

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00:10:00

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00:06:00

Module: 02 Course Introduction

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Course Organization

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Course Conventions

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Introduction to ITSM

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ITSM as a Practice

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00:31:00

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ITSM Lifecycle

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00:14:00

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ITSM Summary

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00:10:00

Continual Service Improvement

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CSI Introduction

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00:23:00

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Step Improvement Process

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00:09:00

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CSI Summary

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00:06:00

Service Operation

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Introduction to Service Operation

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00:23:00

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Service Operation Processes

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01:01:00

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Service Operation Functions

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00:19:00

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Service Operation Summary

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00:12:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Service Transition

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Introduction to Service Transition

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00:14:00

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Service Transition Processes

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00:56:00

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Summary of Service Transition

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00:10:00

Service Design

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Service Design Introduction

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00:12:00

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Service Design Processes

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01:20:00

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Service Design Summary

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00:10:00

Service Strategy

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Service Strategy Introduction

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00:30:00

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Service Strategy Activities

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00:20:00

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Service Strategy Summary

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00:12:00

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00:14:00

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00:06:00

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00:11:00

Module: 03 Introduction to ITIL Practitioner

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Course Introduction

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ITSM & Continual Improvement

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Learning Objectives

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Selecting a Management System

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

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Systems Thinking

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00:13:00

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The 4Ps

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00:13:00

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Communication & Management Systems

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00:14:00

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Organizational Capabilities

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00:10:00

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Adopt, Adapt & Realize

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00:15:00

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Outside-in vs Inside-out Thinking

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00:11:00

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De ning a Service

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00:05:00

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Metrics & Measurement

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00:06:00

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Improvement, the Practitioner & CSI

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00:10:00

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Driving IT Service Management Summary

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00:15:00

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Checkpoint

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00:16:00

Principles & Themes

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Learning Objectives

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00:04:00

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Principles

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00:24:00

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Themes

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00:09:00

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Principles & Themes in Practice

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00:08:00

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Principles & Themes Summary

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00:03:00

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Checkpoint

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00:07:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Organizational Change Management (OCM)

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Learning Objectives

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00:02:00

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Role & Impact of OCM on Improvement

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00:07:00

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OCM Activities

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00:16:00

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OCM & Systems Thinking

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00:06:00

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OCM Summary

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00:06:00

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Checkpoint

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00:10:00

E ective Communication to enable CSI

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Learning Objectives

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00:01:00

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Value, Importance & Bene t of Good Communication

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00:05:00

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Principles of Communication

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00:11:00

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Role of In uence

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00:07:00

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Communication Summary

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00:05:00

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Checkpoint

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00:09:00

Use Metrics & Measurement

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Learning Objectives

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00:02:00

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CSFs, KPIs & Improvement

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00:18:00

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Analyze CSFs & KPIs in Context

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00:09:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

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Assessments

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00:04:00

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Use Metrics & Measurement Summary

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00:05:00

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Design a Report

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00:07:00

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Checkpoint

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00:08:00

CSI Approach

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Learning Objectives

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00:02:00

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It Depends

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00:09:00

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Approach Deconstructed

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00:25:00

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Goal Question Metric (GQM) Approach Introduction

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00:08:00

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CSI Approach Summary

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00:05:00

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Checkpoint

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00:07:00

Integrating CSI with ITIL & Beyond

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Learning Objectives

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00:01:00

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CSI Approach for the ITIL Practitioner

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00:07:00

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CSI Approach in ITIL

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00:25:00

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CSI Approach, PRINCE2 & RESILIA

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00:06:00

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Integrating CSI with ITIL & Beyond Summary

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00:03:00

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Checkpoint

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00:06:00

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