Hotel Receptionist Diploma - John Academy

9/4/2018

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Hotel Receptionist Diploma ( 7 REVIEWS ) 

600 STUDENTS

Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol …

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£279.00 £14.00

1 YEAR

https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/

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Hotel Receptionist Diploma - John Academy

Published on Sep 4, 2018

John Academy

The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer’s queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. See more......https://bit.ly/2wHwCWo

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