Complete Customer Service Training - John Academy

5/24/2018

Complete Customer Service Training - John Academy

LOGIN

HOME / COURSE / CUSTOMER SERVICE / COMPLETE CUSTOMER SERVICE TRAINING

Complete Customer Service Training ( 8 REVIEWS ) 

524 STUDENTS

Description: A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the …

TAKE THIS COURSE

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 1/15

5/24/2018

Complete Customer Service Training - John Academy

£279.00 £17.00

   

1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

49

NUMBER OF UNITS

0

NUMBER OF QUIZZES



15 HOURS, 30 MINUTES



HOME







CURRICULUM

REVIEWS

Description: A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with di cult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.

Learning Outcomes: Display a customer service outlook Figure out your individual behavior a ects the behaviors of others Examine con dence eligibility as well as a problem solver Welcome back! Can I help you Implement the techniques to cope with customerswith anything?

Set your choice for providing customer service https://www.johnacademy.co.uk/course/complete-customer-service-training/

 2/15

5/24/2018

Complete Customer Service Training - John Academy

Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satis ed customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no.

Pro cient means of negotiation The signi cance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and bene ts of CRM on a company’s bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest in uence on CRM

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Complete Customer Service Training is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

Welcome back! Can I help you



As there is no experience and quali cation required for this course, it is available for all with anything? students from any academic background. https://www.johnacademy.co.uk/course/complete-customer-service-training/

3/15

5/24/2018

Complete Customer Service Training - John Academy

Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

Module 01



Communication Skills



01:00:00



Dealing With Challenges Assertively



00:15:00



Dealing With Di



00:30:00



Dealing With Stress



00:30:00



Meeting Expectations



00:15:00



Setting Goals



00:30:00



Seven Steps to Customer Problem Solving



00:30:00



Telephone Techniques



01:00:00



The Fifth Critical Element – Measure It



00:15:00



The Fourth Critical Element – Be a Problem Solver



01:00:00



The Second Critical Element – De ned in Your Organization Welcome back! Can I help you



00:15:00

cult People

https://www.johnacademy.co.uk/course/complete-customer-service-training/

with anything?



4/15

5/24/2018

Complete Customer Service Training - John Academy



The Sixth Critical Element – Reinforce It



00:30:00



The Third Critical Element – Given Life by the Employees



00:15:00



What is Customer Service?



00:15:00



Who Are Your Customers?



00:15:00

Module 02



Six Critical Elements



00:30:00



Understanding Leadership



00:30:00



Five Practices of Leadership



00:45:00

Module 03



Asking the Right Questions



00:15:00



Close with Vocals



00:15:00



Closing Down the Voice



00:10:00



Cold and Warm Calls



00:15:00



Developing a Script



00:15:00



Did You Hear Me?



00:15:00



It’s More Than Just a Phase



00:15:00



Negotiation Techniques



00:15:00



News from Within



00:15:00

https://www.johnacademy.co.uk/course/complete-customer-service-training/

Welcome back! Can I help you with anything?



5/15

5/24/2018

Complete Customer Service Training - John Academy



Perfecting the Script



00:15:00



Phone Tag and Getting the Call Back



00:15:00



Sales by Phone



00:10:00



Saying No



00:05:00



Staying Out of Voice Mail Jail



00:05:00



Stress Busting



00:05:00



Taking Messages



00:05:00



This is My Mentor



00:05:00



To Serve and Delight



00:05:00



Verbal Communication Techniques



00:15:00



What’s Missing in Telephone Communication?



00:15:00



Who Are Your Customers?



00:15:00

Module 04



Building the Future



00:15:00



Checklist for Success



00:15:00



Considerations in Tool Selection



00:15:00



Customer Relationship Management



00:10:00



Evaluating and Reviewing Your Program



00:15:00

https://www.johnacademy.co.uk/course/complete-customer-service-training/

Welcome back! Can I help you with anything?



6/15

5/24/2018

Complete Customer Service Training - John Academy



Homegrown vs. Application Service Provider



00:15:00



Requirement Driven Product Selection



00:15:00



Strategies for Customer Retention



00:15:00



The Development Team



00:15:00



What CRM Is and Who It Serves



00:15:00

Mock Exam Final Exam

COURSE REVIEWS

4.9   8 ratings

5 STARS

0

4 STARS

0

3 STARS

0

2 STARS

0

1 STARS

0

https://www.johnacademy.co.uk/course/complete-customer-service-training/

Welcome back! Can I help you with anything?

 7/15

5/24/2018

Complete Customer Service Training - John Academy

NO REVIEWS FOUND FOR THIS COURSE.

RELATED COURSES

Certi cate in Handling a Di

cult Customer

£199.00 £10.00 510

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 8/15

5/24/2018

Complete Customer Service Training - John Academy

Certi cate in Contact Center Training

£199.00 £10.00 509

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 9/15

5/24/2018

Complete Customer Service Training - John Academy

Retail Customer Service Diploma

£249.00 £14.00 519

 

524 STUDENTS ENROLLED

CERTIFICATION Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 10/15

5/24/2018

Complete Customer Service Training - John Academy

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 11/15

5/24/2018

Complete Customer Service Training - John Academy

BY ACCREDITATION

COURSE AWARDING BODY

Welcome back! Can I help you with anything?

R

i

d

i h h UK R

i

fL

i

P

id

https://www.johnacademy.co.uk/course/complete-customer-service-training/

(UKRLP)

 12/15

5/24/2018

Complete Customer Service Training - John Academy

Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816

COURSE PARTNERS

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/

 13/15

5/24/2018

Complete Customer Service Training - John Academy

ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

VALID ATE

Welcome back! Can I help you with anything?



IMPORTANT LINKS https://www.johnacademy.co.uk/course/complete-customer-service-training/

14/15

5/24/2018

Complete Customer Service Training - John Academy

About Us FREE CV REVIEW Redeem Voucher Terms & Conditions Privacy Policy Cookie Policy FAQ Contact COMING SOON

© JOHN ACADEMY.



Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/complete-customer-service-training/







 15/15