Complete customer service training john academy

2/7/2018

Complete Customer Service Training - John Academy

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Complete Customer Service Training ( 8 REVIEWS ) 

521 STUDENTS

Description: A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the …

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£279.00 £17.00

1 YEAR LEVEL 3 - DIPLOMA

https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

COURSE BADGE COURSE CERTIFICATE

49

NUMBER OF UNITS

0

NUMBER OF QUIZZES

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15 HOURS, 30 MINUTES

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CURRICULUM

REVIEWS

Description: A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with di cult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.

Learning Outcomes: Display a customer service outlook Figure out your individual behavior a ects the behaviors of others Examine con dence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satis ed customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

Asking questions and listening competency The manners of disseminating negative news and how to say no.

Pro cient means of negotiation The signi cance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and bene ts of CRM on a company’s bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest in uence on CRM

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Complete Customer Service Training is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Complete Customer Service Training is fully compatible with any kind of device.

Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market. https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

COURSE CURRICULUM

Module 01

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Communication Skills

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01:00:00

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Dealing With Challenges Assertively

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00:15:00

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Dealing With Di

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00:30:00

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Dealing With Stress

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00:30:00

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Meeting Expectations

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00:15:00

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Setting Goals

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00:30:00

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Seven Steps to Customer Problem Solving

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00:30:00

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Telephone Techniques

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01:00:00

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The Fifth Critical Element – Measure It

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00:15:00

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The Fourth Critical Element – Be a Problem Solver

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01:00:00

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The Second Critical Element – De ned in Your Organization

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00:15:00

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The Sixth Critical Element – Reinforce It

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00:30:00

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The Third Critical Element – Given Life by the Employees

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00:15:00

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What is Customer Service?

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00:15:00

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Who Are Your Customers?

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00:15:00

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00:30:00

cult People

Module 02

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Six Critical Elements

https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

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Understanding Leadership

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00:30:00

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Five Practices of Leadership

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00:45:00

Module 03

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Asking the Right Questions

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00:15:00

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Close with Vocals

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00:15:00

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Closing Down the Voice

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00:10:00

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Cold and Warm Calls

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00:15:00

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Developing a Script

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00:15:00

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Did You Hear Me?

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00:15:00

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It’s More Than Just a Phase

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00:15:00

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Negotiation Techniques

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00:15:00

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News from Within

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00:15:00

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Perfecting the Script

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00:15:00

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Phone Tag and Getting the Call Back

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00:15:00

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Sales by Phone

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00:10:00

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Saying No

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00:05:00

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Staying Out of Voice Mail Jail

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00:05:00

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Stress Busting

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00:05:00

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Taking Messages

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00:05:00

https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

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This is My Mentor

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00:05:00

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To Serve and Delight

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00:05:00

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Verbal Communication Techniques

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00:15:00

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What’s Missing in Telephone Communication?

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00:15:00

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Who Are Your Customers?

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00:15:00

Module 04

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Building the Future

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00:15:00

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Checklist for Success

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00:15:00

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Considerations in Tool Selection

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00:15:00

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Customer Relationship Management

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00:10:00

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Evaluating and Reviewing Your Program

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00:15:00

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Homegrown vs. Application Service Provider

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00:15:00

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Requirement Driven Product Selection

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00:15:00

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Strategies for Customer Retention

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00:15:00

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The Development Team

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00:15:00

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What CRM Is and Who It Serves

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00:15:00

Mock Exam Final Exam

COURSE REVIEWS https://www.johnacademy.co.uk/course/complete-customer-service-training/

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Complete Customer Service Training - John Academy

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