Certificate in handling a difficult customer - John Academy

4/9/2018

Certificate in Handling a Difficult Customer - John Academy

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Certi cate in Handling a Di Customer ( 7 REVIEWS ) 

cult

509 STUDENTS

Description: Dealing with di cult customers can be bit di action steps, you can e ectively navigate …

cult sometimes. With your right attitude and

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£199.00 £10.00

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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE

12

NUMBER OF UNITS NUMBER OF QUIZZES

0

4 HOURS, 24 MINUTES

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CURRICULUM

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Description: Dealing with di cult customers can be bit di cult sometimes. With your right attitude and action steps, you can e ectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certi cate in Handling a Di cult Customer is designed to introduce with the guidelines and examples on how to handle di erent types of challenging customers that you will face, along with speci c approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certi ed with course you and your sta s hopefully will be more prepared to handle di cult customers..

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: https://www.johnacademy.co.uk/course/certificate-in-handling-a-difficult-customer/

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Certificate in Handling a Difficult Customer - John Academy

After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Certi cate in Handling a Di cult Customer is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Certi cate in Handling a Di cult Customer is fully compatible with any kind of device.

Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

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Getting Started

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00:05:00

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The Right Attitude Starts with You

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00:25:00

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Stress Management (Internal Stressors)

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00:35:00

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Stress Management (External Stressors)

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00:25:00

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Transactional Analysis

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00:25:00

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Why are Some Customers Di

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00:25:00

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Dealing with the Customer Over the Phone

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00:35:00

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Certificate in Handling a Difficult Customer - John Academy

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Dealing with the Customer In Person

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00:25:00

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Sensitivity in Dealing with Customers

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00:30:00

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Scenarios of Dealing with a Di

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00:15:00

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Following up With a Customer Once You Have Addressed Their Issue

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00:12:00

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Wrapping Up

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00:07:00

cult Customer

Mock Exam Final Exam

COURSE REVIEWS

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CERTIFICATION

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BY ACCREDITATION

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(UKRLP)

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Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816

COURSE PARTNERS

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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