Advanced Diploma in Customer Relationship Management - John Academy

9/4/2018

Advanced Diploma in Customer Relationship Management - John Academy

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Advanced Diploma in Customer Relationship Management ( 7 REVIEWS ) 

516 STUDENTS

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s …

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Advanced Diploma in Customer Relationship Management - John Academy

£279.00 £17.00

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1 YEAR LEVEL 4 - ADV. DIPLOMA COURSE BADGE COURSE CERTIFICATE

27

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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1 DAY

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CURRICULUM

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Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to e ciently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.

Who is the course for?

Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation. https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/

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Advanced Diploma in Customer Relationship Management - John Academy

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The Advanced Diploma in Customer Relationship Management course is a useful quali cation to possess, and would be bene cial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator.

COURSE CURRICULUM https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/

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Advanced Diploma in Customer Relationship Management - John Academy

Relationship with Customers

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Good Customer Relationship – Why is it Important?

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01:00:00

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Understanding Your Customers

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01:00:00

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How to Calculate Customer’s Lifetime Value

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00:30:00

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How to Keep Your Customers Happy?

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01:00:00

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How to Get Your Customers to Say ‘Wow!’

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01:00:00

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Proven Methods of Customer Retention

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01:00:00

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The Art of Customer Follow-up

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01:00:00

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Loyalty Marketing Program

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00:30:00

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Promotional Items to Enhance Customer Relations

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01:00:00

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Handling Customer’s Complaints

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01:00:00

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How to Deal with Di

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00:30:00

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Introducing the Seven Deadly Sins of Customer Service!

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01:00:00

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Customer Relationship Management (CRM) Software – The Bene ts

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01:00:00

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Choosing a CRM Program

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00:30:00

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Customer Service over the Phone

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01:00:00

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00:30:00

cult Customers

Customer Relations and Dealing

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Module One – Getting Started

https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/

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Advanced Diploma in Customer Relationship Management - John Academy

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Module Two – The Right Attitude Starts with You

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Module Three – Stress Management (Internal Stressors)

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Module Four – Stress Management (External Stressors)

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Module Five – Transactional Analysis

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Module Six – Why are Some Customers Di

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Module Seven – Dealing with the Customer Over the Phone

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Module Eight – Dealing with the Customer In Person

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Module Nine – Sensitivity in Dealing with Customers

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Module Ten – Scenarios of Dealing with a Di

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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

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Module Twelve – Wrapping Up

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cult Customer

Mock Exam

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Mock Exam- Advanced Diploma in Customer Relationship Management

Final Exam

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Final Exam- Advanced Diploma in Customer Relationship Management

COURSE REVIEWS

https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/

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Advanced Diploma in Customer Relationship Management - John Academy

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