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11/8/2018

Advanced Call Centre Skills Training - John Academy

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Advanced Call Centre Skills Training  ( 7 REVIEWS ) 

 544 STUDENTS

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the …

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£279.00 £17.00

1 YEAR

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

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Advanced Call Centre Skills Training - John Academy

ADVANCED COURSE BADGE COURSE CERTIFICATE

25

NUMBER OF UNITS

2

NUMBER OF QUIZZES

20 HOURS, 15 MINUTES

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CURRICULUM

REVIEWS

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.

Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training.

Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

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Advanced Call Centre Skills Training - John Academy

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.

Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of career advancement opportunities; 24/7 student support via email.

Career Path: The Advanced Call Center Training course is a useful quali cation to possess, and would be bene cial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics

Module One – Getting Started

00:15:00

Module Two – The Basics (I)

00:30:00

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

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Advanced Call Centre Skills Training - John Academy

Module Three – The Basics (II)

00:30:00

Module Four – Phone Etiquette

01:00:00

Module Five – Tools

01:00:00

Module Six – Speaking Like a Star

00:30:00

Module Seven – Types of Questions

01:00:00

Module Eight – Bench marking

00:30:00

Module Nine – Goal Setting

00:30:00

Module Ten – Key Steps

01:00:00

Module Eleven – Closing

01:00:00

Module Twelve – Wrapping Up

00:30:00

Call Centre & Customer Service Training Course- Activities

00:00:00

Telephone Etiquette

Module One – Getting Started

00:30:00

Module Two – Aspects of Phone Etiquette

01:00:00

Module Three – Using Proper Phone Language

01:00:00

Module Four – Eliminate Phone Distractions

01:00:00

Module Five – Inbound Calls

01:00:00

Module Six – Outbound Calls

01:00:00

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

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Advanced Call Centre Skills Training - John Academy

Module Seven – Handling Rude or Angry Callers

01:00:00

Module Eight – Handling Intero

01:00:00

Module Nine – Handling Voicemail Messages

01:00:00

Module Ten – Methods of Training Employees

01:00:00

Module Eleven – Correcting Poor Telephone Etiquette

01:00:00

Module Twelve – Wrapping Up

00:30:00

00:30:00

00:30:00

ce Calls

Mock Exam

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Mock Exam- Advanced Call Centre Skills Training

Final Exam

-

Final Exam- Advanced Call Centre Skills Training

4.6   7 ratings

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Advanced Call Centre Skills Training - John Academy

5 STARS

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4 STARS

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3 STARS

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Advanced Call Centre Skills Training - John Academy

Learning and Development Manager

£279.00 £14.00 457

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544 STUDENTS ENROLLED

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Advanced Call Centre Skills Training - John Academy

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Advanced Call Centre Skills Training - John Academy

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Advanced Call Centre Skills Training - John Academy

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ABOUT US We are a company who is best known for o ering awarding body back! accredited courses Welcome Can I help you for anyone who with anything? wishes to take their professional life to the next level. https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

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Advanced Call Centre Skills Training - John Academy

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Advanced Call Center Skills Training - John Academy  

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are i...

Advanced Call Center Skills Training - John Academy  

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are i...

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