Advanced Call Center Skills Training - John Academy

11/8/2018

Advanced Call Centre Skills Training - John Academy

LOGIN

HOME / COURSE / BUSINESS / EMPLOYABILITY / ADVANCED CALL CENTRE SKILLS TRAINING

Advanced Call Centre Skills Training  ( 7 REVIEWS ) 

 544 STUDENTS

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the …

TAKE THIS COURSE

£279.00 £17.00

1 YEAR

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

Welcome back! Can I help you with anything?

  1/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

ADVANCED COURSE BADGE COURSE CERTIFICATE

25

NUMBER OF UNITS

2

NUMBER OF QUIZZES



20 HOURS, 15 MINUTES



HOME





  



CURRICULUM

REVIEWS

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.

Who is the course for?

Call center agents or customer service representatives who need to acquire skills for their profession.

People who are interested in call center customer service training.

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

Welcome back! Can I help you with anything?

2/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of career advancement opportunities; 24/7 student support via email.

Career Path: The Advanced Call Center Training course is a useful quali cation to possess, and would be bene cial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant.

Call Centre and Customer Service Basics



Module One – Getting Started



00:15:00



Module Two – The Basics (I)



00:30:00

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

Welcome back! Can I help you with anything?

3/15

11/8/2018

Advanced Call Centre Skills Training - John Academy



Module Three – The Basics (II)



00:30:00



Module Four – Phone Etiquette



01:00:00



Module Five – Tools



01:00:00



Module Six – Speaking Like a Star



00:30:00



Module Seven – Types of Questions



01:00:00



Module Eight – Bench marking



00:30:00



Module Nine – Goal Setting



00:30:00



Module Ten – Key Steps



01:00:00



Module Eleven – Closing



01:00:00



Module Twelve – Wrapping Up



00:30:00



Call Centre & Customer Service Training Course- Activities



00:00:00

Telephone Etiquette



Module One – Getting Started



00:30:00



Module Two – Aspects of Phone Etiquette



01:00:00



Module Three – Using Proper Phone Language



01:00:00



Module Four – Eliminate Phone Distractions



01:00:00



Module Five – Inbound Calls



01:00:00



Module Six – Outbound Calls



01:00:00

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

Welcome back! Can I help you with anything?

4/15

11/8/2018

Advanced Call Centre Skills Training - John Academy



Module Seven – Handling Rude or Angry Callers



01:00:00



Module Eight – Handling Intero



01:00:00



Module Nine – Handling Voicemail Messages



01:00:00



Module Ten – Methods of Training Employees



01:00:00



Module Eleven – Correcting Poor Telephone Etiquette



01:00:00



Module Twelve – Wrapping Up



00:30:00



00:30:00



00:30:00

ce Calls

Mock Exam

-

Mock Exam- Advanced Call Centre Skills Training

Final Exam

-

Final Exam- Advanced Call Centre Skills Training

4.6   7 ratings

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

5/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

5 STARS

0

4 STARS

0

3 STARS

0

2 STARS

0

1 STARS

0

NO REVIEWS FOUND FOR THIS COURSE.

OTHER STUDENTS ALSO BOUGHT

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

6/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Online Multi-Business Training

£199.00 £12.00 593

 

Diploma in Webinar

£249.00 £14.00 371

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

7/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Sports Agent Training Course

£249.00 £12.00 524

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

8/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Retargeting Training

£199.00 £10.00 523

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

9/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Digital Banking Diploma

£199.00 £14.00 548

 

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

10/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Learning and Development Manager

£279.00 £14.00 457

 

544 STUDENTS ENROLLED

ACCREDITED Welcome BY back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

11/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

12/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

OUR COURSE AWARDING BODIES

OUR COURSE PARTNERS

Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

13/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

HAVE YOU ANY INQUIRY?

Full Name *

Your Email *

Telephone

Message *

By submitting your information, you agree to the terms and conditions stated in our Privacy Policy

Submit

ABOUT US We are a company who is best known for o ering awarding body back! accredited courses Welcome Can I help you for anyone who with anything? wishes to take their professional life to the next level. https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

14/15

11/8/2018

Advanced Call Centre Skills Training - John Academy

 11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

VALID ATE

IMPORTANT LINKS

About Us FREE CV REVIEW For Business Redeem Voucher Terms & Conditions Privacy Policy Cookie Policy FAQ Contact FREE CV REVIEW

© JOHN ACADEMY.









Welcome back! Can I help you with anything?

https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/

15/15