Office admin and receptionist course-john academy

23/10/2017

Office Admin and Receptionist Course - John Academy

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O

ce Admin and Receptionist Course

( 7 REVIEWS ) 

624 STUDENTS

Description: People usually underestimate the skills that are required to work as an o

ce administrator or receptionist. Frequently juggling various tasks …

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£279.00 £14.00

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1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE

62

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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2 DAYS, 7 HOURS

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23/10/2017

Office Admin and Receptionist Course - John Academy

Description: People usually underestimate the skills that are required to work as an o ce administrator or receptionist. Frequently juggling various tasks immediately; keeping up quiet and control continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more e ciently.

Who is this course for?

This course would be ideal for people who want to start working as Receptionist/ O ce Administrator/ O Assistant/Secretary.

This course would be ideal for people who want to enhance their skills in o ce administrative tasks

ce manager/ Administration

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career path: The O

ce Admin and Receptionist Course will be very bene cial and helpful, especially to the following professionals:

Administrative Assistant.

Secretary.

Administrator.

O ce Manager.

Receptionist.

O ce Administrator.

COURSE CURRICULUM

Admin Support

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Module One – Getting Started

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00:30:00

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Module Two – Getting Organized (I)

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01:00:00

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Module Three – Getting Organized (II)

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01:00:00

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Module Four – Managing Time

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01:00:00

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Module Five – Getting It All Done On Time

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/

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23/10/2017

Office Admin and Receptionist Course - John Academy

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Module Six – Special Tasks

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01:00:00

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Module Seven – Verbal Communication Skills

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01:00:00

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Module Eight – Non-Verbal Communication Skills

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01:00:00

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Module Nine – Empowering Yourself

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01:00:00

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Module Ten – The Team of Two

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01:00:00

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Module Eleven – Taking Care of Yourself

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

Administrative Management

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Module One – Getting Started

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00:30:00

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Module Two – Why Your O

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01:00:00

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Module Three – Gathering the Right Tools

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01:00:00

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Module Four – Identifying Procedures to Include

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01:00:00

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Module Five – Top Five Procedures to Record

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01:00:00

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Module Six – What to Include in Your Binder (I)

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01:00:00

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Module Seven – What to Include in Your Binder (II)

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01:00:00

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Module Eight – Organizing Your Binder

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01:00:00

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Module Nine – What Not to Include in the Procedure Guide

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01:00:00

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Module Ten – Share O

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01:00:00

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Module Eleven – Successfully Executing the Guide

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

ce Needs Administrative Procedures

ce Procedure Guide

Organisational Skills

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Module One – Getting Started

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00:30:00

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Module Two – Remove the Clutter

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01:00:00

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Module Three – Prioritize

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01:00:00

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Module Four – Scheduling Your Time

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01:00:00

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Module Five – To Do Lists

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01:00:00

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Module Six – Paper and Paperless Storage

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01:00:00

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Module Seven – Organization in Your Work Area

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01:00:00

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Module Eight – Tools to Fight Procrastination

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/

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23/10/2017

Office Admin and Receptionist Course - John Academy

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Module Nine – Organizing Your Inbox

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01:00:00

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Module Ten – Avoid the Causes of Disorganization

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01:00:00

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Module Eleven – Discipline is the Key to Stay Organized

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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Organisational Skills Course for Administrator- Activities

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00:00:00

Customer Relations & Dealings

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Module One – Getting Started

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00:30:00

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Module Two – The Right Attitude Starts with You

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01:00:00

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Module Three – Stress Management (Internal Stressors)

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01:00:00

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Module Four – Stress Management (External Stressors)

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00:30:00

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Module Five – Transactional Analysis

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01:00:00

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Module Six – Why are Some Customers Di

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01:00:00

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Module Seven – Dealing with the Customer Over the Phone

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01:00:00

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Module Eight – Dealing with the Customer In Person

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01:00:00

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Module Nine – Sensitivity in Dealing with Customers

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01:00:00

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Module Ten – Scenarios of Dealing with a Di

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01:00:00

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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

cult

cult Customer

Professional Telephone Receptionist Skills

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Module One – Getting Started

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00:30:00

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Module Two – Core Skills Required

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01:00:00

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Module Three – Self-Management (I)

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01:00:00

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Module Four – Self-Management (II)

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01:00:00

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Module Five – Time Management (I)

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01:00:00

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Module Six – Time Management (II)

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01:00:00

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Module Seven – Organizing and Planning (I)

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01:00:00

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Module Eight – Organizing and Planning (II)

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01:00:00

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Module Nine – Communication (I)

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01:00:00

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Module Ten – Communication (II)

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/

4/5

23/10/2017

Office Admin and Receptionist Course - John Academy

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Module Eleven – Additional Challenges

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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Professional Telephone Receptionist Course- Activities

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00:00:00

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00:30:00

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00:30:00

Mock Exam

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Mock Exam- O

ce Admin and Receptionist Course

Final Exam

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Final Exam- O

ce Admin and Receptionist Course

COURSE REVIEWS

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