Office admin and customer service diploma-john academy

03/01/2018

Office Admin and Customer Service Diploma - John Academy

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O ce Admin and Customer Service Diploma ( 7 REVIEWS ) 

653 STUDENTS

Description: O ce administration and customer service skills are very important for any kind of business. In this course, you will …

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£279.00 £14.00

1 YEAR LEVEL 3 - DIPLOMA

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Office Admin and Customer Service Diploma - John Academy

COURSE BADGE COURSE CERTIFICATE

108

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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3 DAYS, 19 HOURS

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HOME

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CURRICULUM

REVIEWS

Description: O ce administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about o ce administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.

Who is the course for?

Professionals, employees or businessmen who want to improve the administration and customer service department of their company.

People who want to know how administrative management and customer service work.

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The O ce Admin and Customer Service Course is a useful quali cation to possess, and would be bene cial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative O Customer Service Provider Data Entry Clerk Finance O cer Hotel Receptionist Legal Secretary Payroll Administrator Liaison O cers Supervisor Typist.

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COURSE CURRICULUM

Admin Support https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Module One – Getting Started

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00:30:00

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Module Two – Getting Organized (I)

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01:00:00

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Module Three – Getting Organized (II)

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01:00:00

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Module Four – Managing Time

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01:00:00

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Module Five – Getting It All Done On Time

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01:00:00

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Module Six – Special Tasks

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01:00:00

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Module Seven – Verbal Communication Skills

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01:00:00

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Module Eight – Non-Verbal Communication Skills

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01:00:00

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Module Nine – Empowering Yourself

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01:00:00

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Module Ten – The Team of Two

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01:00:00

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Module Eleven – Taking Care of Yourself

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

Administrative Management

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Module One – Getting Started

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00:30:00

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Module Two – Why Your O

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01:00:00

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Module Three – Gathering the Right Tools

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01:00:00

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Module Four – Identifying Procedures to Include

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01:00:00

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Module Five – Top Five Procedures to Record

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01:00:00

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Module Six – What to Include in Your Binder (I)

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01:00:00

ce Needs Administrative Procedures

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Module Seven – What to Include in Your Binder (II)

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01:00:00

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Module Eight – Organizing Your Binder

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01:00:00

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Module Nine – What Not to Include in the Procedure Guide

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01:00:00

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Module Ten – Share O

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01:00:00

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Module Eleven – Successfully Executing the Guide

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

ce Procedure Guide

Organisational Skills

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Module One – Getting Started

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00:30:00

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Module Two – Remove the Clutter

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01:00:00

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Module Three – Prioritize

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01:00:00

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Module Four – Scheduling Your Time

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01:00:00

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Module Five – To Do Lists

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01:00:00

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Module Six – Paper and Paperless Storage

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01:00:00

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Module Seven – Organization in Your Work Area

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01:00:00

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Module Eight – Tools to Fight Procrastination

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01:00:00

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Module Nine – Organizing Your Inbox

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01:00:00

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Module Ten – Avoid the Causes of Disorganization

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01:00:00

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Module Eleven – Discipline is the Key to Stay Organized

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Office Admin and Customer Service Diploma - John Academy

Organisational Skills Course for Administrator- Activities

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00:00:00

Customer Relations and Dealings

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Module One – Getting Started

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00:30:00

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Module Two – The Right Attitude Starts with You

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01:00:00

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Module Three – Stress Management (Internal Stressors)

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01:00:00

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Module Four – Stress Management (External Stressors)

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00:30:00

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Module Five – Transactional Analysis

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01:00:00

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Module Six – Why are Some Customers Di

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01:00:00

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Module Seven – Dealing with the Customer Over the Phone

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01:00:00

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Module Eight – Dealing with the Customer In Person

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01:00:00

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Module Nine – Sensitivity in Dealing with Customers

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01:00:00

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Module Ten – Scenarios of Dealing with a Di

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01:00:00

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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

cult

cult Customer

Customer Service: Telephone Etiquette

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Module One – Getting Started

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00:30:00

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Module Two – Aspects of Phone Etiquette

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01:00:00

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Module Three – Using Proper Phone Language

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01:00:00

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Module Four – Eliminate Phone Distractions

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Module Five – Inbound Calls

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01:00:00

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Module Six – Outbound Calls

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01:00:00

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Module Seven – Handling Rude or Angry Callers

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01:00:00

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Module Eight – Handling Intero

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01:00:00

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Module Nine – Handling Voicemail Messages

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01:00:00

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Module Ten – Methods of Training Employees

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01:00:00

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Module Eleven – Correcting Poor Telephone Etiquette

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

ce Calls

Customer Relationship Management

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Customer Relationship Management

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00:10:00

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What CRM Is and Who It Serves

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00:15:00

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Checklist for Success

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00:15:00

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Requirement Driven Product Selection

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00:15:00

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Considerations in Tool Selection

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00:15:00

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Strategies for Customer Retention

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00:15:00

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Building the Future

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00:15:00

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Homegrown vs. Application Service Provider

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00:15:00

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Evaluating and Reviewing Your Program

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00:15:00

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The Development Team

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00:15:00

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Microsoft O

ce Word

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Module One – Getting Started

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00:30:00

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Module Two – Opening

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Document

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01:00:00

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Module Five – Basic Editing Tasks

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01:00:00

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Module Six – Basic Formatting Tasks

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01:00:00

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Module Seven – Formatting Paragraphs

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01:00:00

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Module Eight – Advanced Formatting Tasks

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01:00:00

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Module Nine – Working with Styles

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01:00:00

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Module Ten – Formatting the Page

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01:00:00

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Module Eleven – Sharing Your Document

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

Microsoft O

ce Powerpoint

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Module One – Getting Started

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00:30:00

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Module Two – Opening PowerPoint

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Presentation

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01:00:00

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Module Five – Working with Text

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Module Six – Formatting Text and Paragraphs

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01:00:00

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Module Seven – Adding Pictures

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01:00:00

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Module Eight – Advanced Formatting Tasks

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01:00:00

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Module Nine – Working with Transitions and Animations

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01:00:00

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Module Ten – Setting Up Your Slide Show

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01:00:00

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Module Eleven – Showtime!

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

Microsoft O

ce Excel

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Module One – Getting Started

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00:30:00

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Module Two – Opening Excel

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01:00:00

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Module Three – Working with the Interface

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01:00:00

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Module Four – Your First Worksheet

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01:00:00

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Module Five – Viewing Excel Data

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01:00:00

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Module Six – Building Formulas

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01:00:00

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Module Seven – Using Excel Functions

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01:00:00

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Module Eight – Using Quick Analysis

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01:00:00

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Module Nine – Formatting Your Data

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01:00:00

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Module Ten – Using Styles, Themes, and E ects

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01:00:00

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Module Eleven – Printing and Sharing Your Workbook

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01:00:00

https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/

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Office Admin and Customer Service Diploma - John Academy

Module Twelve – Wrapping Up

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01:00:00

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00:00:00

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00:30:00

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00:30:00

Recommended Reading

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Recommended Reading: O

ce Admin and Customer Service Diploma

Mock Exam

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Mock Exam- O

ce Admin and Customer Service Course

Final Exam

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Final Exam- O

ce Admin and Customer Service Course

COURSE REVIEWS

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